Hi i am unable to completel the import of old mail format and upgrade. Error message says mail index is damaged. Help!
Imac 24, Mac OS X (10.7), 4GB 800 MHz
Same here. I phoned Apple and they asked me to restart Mail. It tries to import messages but mine gets immediately stuck and is now saying there is 5000hrs remaining. Any suggestions anyone?
I receive the following message when I launch Mail and try to upgrade/import:
The import failed.
An error occurred during the import. Make sure you have available space in your home folder and try again.
I looked in Console.app (in Applications/Utilities) and found the following error:
Mail: Copy from /Users/myuser/Library/Mail/V2/MailData/Envelope Index to /Users/myuser/Library/Mail/V2/MailData/Envelope Index-4 failed with 14: not an error
It continues to increment each time I attempt to run the import. The file permissions on "Envelope Index" seem kind of interesting:
myuser (Me) Read & Write
myuser (Me) Read only
everyone Read Only
Compared to the permissions of the copies its made:
myuser (Me) Read & Write
staff Read Only
everyone Read Only
Does this mean anything to anyone?
Thanks to deivy for pointing this out here.
Mail uses files called âEnvelope Index filesâ to keep track of messages in your local mailboxes. If there are problems with information in your mailboxes, you might see an alert message saying that Mail needs to repair your mailboxes by reindexing your messages for you.
At other times, you may want to reindex messages yourselfâfor example, when searching mailboxes using Subject, To, or From doesnât return the correct results.
Trashing the envelope files did the trick. Although, I did try repairing my permissions that did not inevietably solve the issue.
The new Mail is cool. đ
Hello - followed these instructions but each time a new Envelope Index file is created. Still no luck! đ
I just went through this procedure and MAIL still won't launch. Get the spinning wheel of death. I get the dot in the dock that says it's running but it isn't. When I check "force quit", it says Mail isn't responding.
In addition to getting rid of all these envelope files.... I had three, I also ran disk utility and restarted a couple of times. Nada.
So how do we get this puppy running again?
Deleting the "Envelope Index" files didn't work for me. I searched the Console log and found an error message saying the process didn't have permission to copy "~/Library/Mail/MessageSorting.plist". As it looks like this only sorts the messages - I deleted the file and the upgrade worked fine!!!!
Still no joy either. When the envelope index file is deleted, Mail will start importing all the mail messages again (takes well over half an hour, since there well over 380.000)... Then quits unannounced and unceremoniously at the 'optimization' stage... Console logs yield this :
21/07/11 13:42:52,639 Mail: Upgrading Library from 4.89 to 4.89
21/07/11 13:43:00,394 Mail: Property list invalid for format: 200 (property lists cannot contain objects of type 'CFNull')
21/07/11 13:43:29,692 Mail: *** Assertion failure in -[MFMailMigrator _migrateFromV1ToV2Layout], /SourceCache/Message/Message-1237.1/Library.subproj/MFMailMigrator.m:697
MailAccounts were initialized before migration from V1 to V2!
(
0 Message 0x00007fff8386e4a9 -[MFAssertionHandler _handleFailureWithPreamble:description:arguments:] + 116
1 Message 0x00007fff8386e63f -[MFAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 185
2 Message 0x00007fff838724d8 -[MFMailMigrator _migrateFromV1ToV2Layout] + 392
3 Message 0x00007fff83870931 +[MFMailMigrator migrateFromV1ToV2Layout:isComplex:progressDelegate:] + 87
4 Message 0x00007fff8381fd00 -[LibraryUpgrader run] + 1590
5 CoreFoundation 0x00007fff88275c7c __invoking___ + 140
6 CoreFoundation 0x00007fff88275b14 -[NSInvocation invoke] + 132
7 Message 0x00007fff836bd953 -[MonitoredInvocation invoke] + 196
8 Message 0x00007fff8369a529 -[ThrowingInvocationOperation main] + 33
9 Message 0x00007fff8369a4cf -[_MFInvocationOperation main] + 449
10 Foundation 0x00007fff8c898554 -[__NSOperationInternal start] + 705
11 Foundation 0x00007fff8c8ab876 ____NSOQSchedule_block_invoke_2 + 124
12 libdispatch.dylib 0x00007fff8590190a _dispatch_call_block_and_release + 18
13 libdispatch.dylib 0x00007fff859027e9 _dispatch_worker_thread2 + 255
14 libsystem_c.dylib 0x00007fff8322f3da _pthread_wqthread + 316
15 libsystem_c.dylib 0x00007fff83230b85 start_wqthread + 13
)
21/07/11 13:43:29,694 Mail: FileURLGetDYLDEntryPointWithImage(/System/Library/PrivateFrameworks/Librarian.f ramework/Librarian,LBGetAttributeValueForItem) failed.
21/07/11 13:43:29,694 Mail: FileURLGetDYLDEntryPointWithImage(/System/Library/PrivateFrameworks/Librarian.f ramework/Librarian,LBGetAttributeValueForItem) failed.
21/07/11 13:43:29,724 Mail: *** Assertion failure in -[LibraryUpgrader run], /SourceCache/Message/Message-1237.1/Library.subproj/LibraryUpgrader.m:547
MailAccounts were initialized before the Library was ready!
(
0 Message 0x00007fff8386e4a9 -[MFAssertionHandler _handleFailureWithPreamble:description:arguments:] + 116
1 Message 0x00007fff8386e63f -[MFAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 185
2 Message 0x00007fff83820c39 __-[LibraryUpgrader run]_block_invoke_5 + 151
3 CoreFoundation 0x00007fff88238ecc __CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK__ + 12
4 CoreFoundation 0x00007fff881f0fa2 __CFRunLoopDoBlocks + 322
5 CoreFoundation 0x00007fff88218a95 __CFRunLoopRun + 885
6 CoreFoundation 0x00007fff882183e6 CFRunLoopRunSpecific + 230
7 HIToolbox 0x00007fff843bfa1b RunCurrentEventLoopInMode + 277
8 HIToolbox 0x00007fff843c713d ReceiveNextEventCommon + 355
9 HIToolbox 0x00007fff843c6fca BlockUntilNextEventMatchingListInMode + 62
10 AppKit 0x00007fff8b11c6a9 _DPSNextEvent + 659
11 AppKit 0x00007fff8b11bfb0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
12 AppKit 0x00007fff8b3d15fd -[NSApplication _realDoModalLoop:peek:] + 610
13 AppKit 0x00007fff8b3d1231 -[NSApplication runModalForWindow:] + 120
14 Mail 0x000000010a88a7c1 Mail + 1054657
15 Mail 0x000000010a88a679 Mail + 1054329
16 Mail 0x000000010a78d8a1 Mail + 18593
17 Mail 0x000000010a78d169 Mail + 16745
18 Foundation 0x00007fff8c866bba __-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1 + 47
19 CoreFoundation 0x00007fff8822c88a _CFXNotificationPost + 2698
20 Foundation 0x00007fff8c852e6f -[NSNotificationCenter postNotificationName:object:userInfo:] + 65
21 Mail 0x000000010a78b961 Mail + 10593
22 AppKit 0x00007fff8b120c5e -[NSApplication _postDidFinishNotification] + 212
23 AppKit 0x00007fff8b1209c4 -[NSApplication _sendFinishLaunchingNotification] + 78
24 AppKit 0x00007fff8b11f735 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 242
25 AppKit 0x00007fff8b11f496 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 330
26 CoreFoundation 0x00007fff882762c1 -[NSObject performSelector:withObject:withObject:] + 65
27 Foundation 0x00007fff8c88966b __-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_1 + 101
28 Foundation 0x00007fff8c8885f2 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 283
29 Foundation 0x00007fff8c888480 _NSAppleEventManagerGenericHandler + 105
30 AE 0x00007fff8ab53a91 _Z20aeDispatchAppleEventPK6AEDescPS_jPh + 200
31 AE 0x00007fff8ab5396f _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 38
32 AE 0x00007fff8ab53863 aeProcessAppleEvent + 250
33 HIToolbox 0x00007fff843ce631 AEProcessAppleEvent + 102
34 AppKit 0x00007fff8b11c8f5 _DPSNextEvent + 1247
35 AppKit 0x00007fff8b11bfb0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
36 AppKit 0x00007fff8b11895b -[NSApplication run] + 456
37 AppKit 0x00007fff8b3962ad NSApplicationMain + 860
38 Mail 0x000000010a862c3c Mail + 891964
)
21/07/11 13:43:29,878 Mail: Error loading /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAudio: dlopen(/Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHD Audio, 262): no suitable image found. Did find:
/Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAu dio: no matching architecture in universal wrapper
21/07/11 13:43:29,879 Mail: Cannot find function pointer NewPlugIn for factory C5A4CE5B-0BB8-11D8-9D75-0003939615B6 in CFBundle/CFPlugIn 0x7fe3d2d0f2f0 </Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin> (bundle, not loaded)
21/07/11 13:43:29,902 com.apple.launchd.peruser.501: ([0x0-0xe50e5].com.apple.mail[2325]) Exited with code: 255
I have the same problem, I've tried all the above, nothing is working. I start mail and it begins import, fails, says it's corrupt, then tries again. Only this time doubling the amount of files it's trying to import, after trying this 6 or 7 times, it's now trying to import over 300,000 emails. Great!
Just tried again copied the following from console
21/07/2011 18:24:38.845 Mail: Upgrade failed because of exception: While copying non-account files, could not copy /Users/David/Library/Mail/MessageUidsAlreadyDownloaded3 to /Users/David/Library/Mail/V2-Temp.noindex/MailData/MessageUidsAlreadyDownloaded 3; ERROR: Error Domain=NSCocoaErrorDomain Code=513 "âMessageUidsAlreadyDownloaded3â couldnât be copied because you donât have permission to access âMailDataâ." UserInfo=0x108bf4b30 {NSUserStringVariant=(
Copy
), NSDestinationFilePath=/Users/David/Library/Mail/V2-Temp.noindex/MailData/Messag eUidsAlreadyDownloaded3, NSFilePath=/Users/David/Library/Mail/MessageUidsAlreadyDownloaded3, NSUnderlyingError=0x108bc7ad0 "The operation couldnât be completed. Permission denied"}
I finally got it working. Moved everything in the mail library, then had it rebuild itself. Whatever the issue was, it was in converting over my old index. But this got the mail app working, which is what I was looking for.
I moved everything over to make sure I didn't throw away important stuff, then deleted the files once it had reloaded.
But a fix. It's working. Hope this helps.
Thanks David - this also worked for me. Copied to Mail folder onto desktop and open mail icon - whcih rebuilt the mailbox. Works!
After contacting Apple tech support, their final suggestion was also to move the Mail folder from ~/Library (folder which is invisible under Lion, have to navigate to it first via Finder's Go To Folder command) to e.g. the desktop, and then launch Mail. All accounts and rules were kept (although the rules were unchecked). Then, after Mail was up and running, via the import mailbox command, I was told to re-import all my old .mbox mailboxes. Tedious, and had to re-arrange all my mailboxes again (as Mail imports them into an 'import' folder), but at least it's up and running... Far from elegant, though...
I was able to fix my problem. The email import doubling each time I tried to convert my email was due to my RSS mail folder. Once I deleted it, it stopped and had the correct number of emails to import. I was able to bypass the import by creating an empty folder in my mail titled VN, I was then able to start mail and then imported my mail boxes.
My mail problem is that the Sent folder in Lion Mail does not allow me to import my old sent folders (I had one for each of my mailbox accounts which automatically added new emails that I sent). Mail now only shows my me.com mailbox without the ability to create new Sent sub-folders. Suggestions anyone?
I think I have the solution now. I have sent an email from each email address and this automatically creates a Sent sub-folder for that email address. I'm now going to retrieve the old sent emails from Time Machine đ
Message was edited by: rainbow robin
In mail are you not able to File > Import Mailboxes> Apple Mail Go to Library> Mail> Sent Mail. And import your sent messages?
mail upgrade 10.6 to 10.7
