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SMART error

72962 Views 264 Replies Latest reply: Apr 13, 2014 9:46 PM by mc_razza RSS Branched to a new discussion.
  • Jay_from_Oz Calculating status...
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    Aug 5, 2011 5:42 PM (in response to Aisling Doherty)

    An update on my iMac; after getting the S.M.A.R.T error when attempting to update to Lion I basically continued using the computer with no ill effects until 3 days ago when the hard drive up and died on me. I took my iMac into the Apple store at Chermside in Brisbane (Australia) and the guy at the genius bar advised me that they were having a lot of issues with 1TB drives in the iMac from late 2009 to early 2010 and would be happy to replace the drive free of charge. As they have so many drives to replace it will be 7-10 days without my iMac instead of the usual 2-3, but at least the problem will be fixed. Thankfully I use Time Machine and had everything backed up and have a MacBook Pro to use in the meantime but the moral if the story is back everything up, and demand a free replacement from Apple if you have been plagued by the same issue.

  • Steadman Calculating status...
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    Aug 8, 2011 9:09 PM (in response to Aisling Doherty)

    Just wanted to chime in here.  I've been following this thread since Lion was released - I had the dreaded SMART error as well.  I have the late 2009 27" iMac with a Seagate 1TB hard drive.  Apple support suggested I run a disk repair, error was still there.  If that didn't sort it out they asked if I would back everything up, format & install Snow Leopard from scratch...What a pain (for the record I had a Bootcamp partition as well - wiped that and went to a full 1TB OS X fresh install).  Checking the disk utility after a fresh format/install shows the big red SMART error complete with the 'your hard drive is in bad shape, back everything up & replace hard drive (something to that effect)' message.  So...One of two theories; 1) Seagate put forth a very shabby line of 1TB drives that the bulk of 2009/early 2010 iMacs inherited or 2) the iMac cooling system isn't cutting it & is frying drives.  I'm confident this is not a big OS X conspiracy to get everyone to upgrade their hardware like some are suggesting.  It's bunk hard drives or a flawed Mac design.  At any rate, I have Applecare so I took it into the shop & had it replaced (it's another Seagate though, I had no say in this and am not entirely happy about that).  No SMART error afterward, Lion installed fine.  It sounds like people without Applecare are getting this sorted for free anyway...It's a bit of a pain but I suggest that if you are having this problem you bite the bullet and get that drive replaced.  Not ideal but it beats your hard drive dying out of the blue one day and allows you to install Lion.

  • D.Bubu Calculating status...
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    Aug 10, 2011 11:22 AM (in response to Aisling Doherty)

    Same here!  I Installed OS X Lion , next day I got the SMART error. I've been running with this for weeks perfectly… but I can re-install OS X Lion, or make partitions!!

     

    * iMac late 2009  - 27"

    * HDD Device Model: ST31000528ASQ

     

     

    http://cl.ly/1y0V0F1a0v1F2g0l1J13

     

    http://cl.ly/312V0M2B1z23272N1842

  • olivier238 Calculating status...
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    Aug 10, 2011 2:19 PM (in response to D.Bubu)

    Same issue for me. IMac 1 TB bought in late 2010...

  • Karate Kidd Calculating status...
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    Aug 10, 2011 10:26 PM (in response to Aisling Doherty)

    Since the SMART error prevented me from installing Lion, I have read about all of my existing programs that need to be updated. I will NOT upgrade to Lion. It will cost me too much money for all of my software upgrades.

    Apple has us fooled with the $29 price for the OS.

    MS Office is not cheap. Plus all of the other software that I need.

     

    This was a good SMART error.

    Thanks Apple.

    You are starting to look like Microsoft....

     

    Steve & Bill > great job...

  • Karate Kidd Level 1 Level 1 (0 points)
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    Aug 10, 2011 10:35 PM (in response to Aisling Doherty)

    Since the SMART error prevented me from installing Lion, I have read about all of my existing programs that need to be updated. I will NOT upgrade to Lion. It will cost me too much money for all of my software upgrades.

    Apple has us fooled with the $29 price for the OS.

    MS Office is not cheap. Plus all of the other software that I need.

     

    This was a good SMART error.

    Thanks Apple.

    You are starting to look like Microsoft....

     

    Steve & Bill > great job...

  • macrol Calculating status...
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    Aug 17, 2011 12:20 PM (in response to Phero2)

    Same problem(SnowLeopard)...i used the demo version of smart utility! Reallocated sector count for me is 1517..

    Someone solved the problem? I think, this is a software issue!

  • iLander Calculating status...
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    Aug 18, 2011 6:14 AM (in response to agascon)

    Lion installed fine on a mid 2010 imac 27 i5 on a second partition (the other one still has 10.6.8 on it). After a few weeks without problems: smart error.

    apple hardware test says no problems found. Both volumes work fine. Apple care is scratching their heads, they say go and get the disk changed ( for me that means also a 500 mile drive to the repair center), of course you pay because guarantee ended one month ago. Maybe I'm wrong, but I dont' think that all those drives are on their way to ****, instead there might be something wrong in heaven.

  • iLander Level 2 Level 2 (195 points)
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    Aug 18, 2011 6:30 AM (in response to iLander)

    oooops - looks like up there they don't like "dangerous" words. Well then, instead of "h..l" let's say "youknowwhere" or "place that must not be named".

  • agascon Calculating status...
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    Aug 18, 2011 4:46 PM (in response to agascon)

    Just to update.  I got my iMac back with the HD replaced (unfortunately another seagate...) and without any SMART errors.

     

    Lion installed without problems and it's working like a charm.  So, forget about a Lion problem, problem were our HD's...

     

    BTW, I think the real culprit could be the temperature, so I have installed SmcFanControl so to try to keep the HD a bit cooler.

  • AGDMM Calculating status...
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    Aug 20, 2011 5:44 PM (in response to Aisling Doherty)

    Hi Everyone, FYI and Apple specially I downloaded Lion yesterday and got the same SMART Error as everyone else.

     

    Bought my MacBookPro in 09/2010 almost 1 year. Never had a problem with my HD or anything else.

     

    Checked all comments and called Apple. Same suggestion bring to Apple to change HD while under warranty, however I'm overseas and will not be back by then. Will have to buy AppleCare just in case another $400 expense. I was advised to format and reset the Snow Leopard OS which I may do just in case.

     

    The system temperature is always high so downloaded the SMCFan and the SmartReporter as suggested. Temperature dropped and the SmartReporter reported the problem however saying its a I/O problem and may not be a SMART Error. 

     

    I probably will get the Apple Care program just in case and will exchange the HD when possible, but I believe this problem is LION related or just a bug as I think it's impossible to everyone at the same time have the same problem just after downloading the LION OS.  However if this is a HD problem than there's a major problem with lots and lots of HD which can easily be tracked to Apple or the HD manufacturers which open the door for major complaints and also a Class Action on behalf of all the users who will have to buy a HD after downloading the Lion.  I hope Apple resolves this issues as I think this is a great way to resolve a recall issue of HD disguised on a sudden hardware issue. Let's hope a resolution is close by.

     

    Will report any developments on my side, Thanks!

  • erikfromhengelo Calculating status...
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    Aug 24, 2011 2:20 PM (in response to erikfromhengelo)

    So here is my update`:

    I had handed in the Mac just before my holdiay, since i still had hw warranty.

    I went on holiday, followed the discussionson my iphone, even got called here in Europe by a tech rep from Apple from the USA who had seen my post, and they wanted to test something with me, but nothing could be done since the machine was already in for repair. Came back to Holland, picked up the Mac, started it up - it then asked if i wanted to restore a backup, told yes, it did and i was back at pre Lion - albeit after approx 8 hours.. Downloaded Lion again, and all went well during installation.

    There is (and has not been for the past week) anymore a S.M.A.R.T error.

    So, it must have been the harddisk, then ?

    The largest computer magazine in The Netherlands has picked up the story from me, and may use tt in one of their upcoming articles.

    I can only wish all of you without hw warranty good luck and hope that Appple will really care for their customers.

  • Dirk43 Level 1 Level 1 (0 points)
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    Sep 1, 2011 1:18 PM (in response to Aisling Doherty)

    640 GB HD in a 2008 2.5 dual core MBP with SMART errors after lion install.  Was working fine otherwise.  Come on Apple.

  • AGDMM Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 1, 2011 1:27 PM (in response to Dirk43)

    Hi Everyone, jjuust an update on my side. Spoke with Apple in US and my Macbookpro still under warranty. As usual Customer Support is always good. 1st time the rep didn't know, 2nd time the other rep transferred to the supervisor (always ask for the supervisor if not reffered to him or her in the 1st place). He advised the problem exist is not as many people taking the entire apple world of consumers. In any case advised that I could take to any service in Brazil. Has done that and my Mac is there waiting to get the HD and replace it. The problems may not be directly related to Lion as it happened to people on Snow Leopard anyway. In any case Apple will replace it under warranty and I'll restore the backup and then install Lion. I hope all works according to plan. In any case I'll call the supervisor and advise after all is ok. It's good to call to compliment instead of complaint. I'm hoping for the best.  And will buy the Apple Care Plan too. Let's keep working to fix our Mac. Cheers!!

  • Humorse Calculating status...
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    Sep 6, 2011 8:18 PM (in response to Aisling Doherty)

    Same problem here as well. I have had my iMac for a little under 6 months and i have this issue. I am going to back everything up and reinstall snow leopard and see if that does anything. I will keep you posted.

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