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Mail.app not starting after Lion upgrade

After upgrading to Lion 10.7 Mail.app refuses to start.

MacBook Pro, Mac OS X (10.7)

Posted on Jul 20, 2011 11:15 AM

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34 replies

Jul 22, 2011 9:23 AM in response to mrmamba

My Mail app starts, but no message window shows up (except the upper bar). Went there to window>bring all to front, and nothing happens. And it only quits by forcing quitting. There's no Mail folder inside any Library folders...

Also, removing from dock and pulling back from Applications folder didn't work either.

And now? Any ideas?

Thanks in advance.

Jul 22, 2011 8:14 PM in response to dextrogiro

Yep, this is the ticket. I confess I visited the local Genius Bar after my computer froze. We managed to restart and, in fact, discovered what David just reported. Opening mail from Applications and then trashing the original dock icon took care of the problem -- to my great relief.


Thanks to all who have been puzzling through this. And cheers, indeed.


Liz

Jul 22, 2011 8:44 PM in response to cem_sg

Well, maybe what I did was a bit messy, but solved the problem. In System Prefrerences>Mail... I deleted all accounts. Then finally I got my Library visible on Finder (typing chflags nohidden ~/Library in Terminal) and moved the entire Mail folder to my desktop.

Restarted the Mail app and it worked nicely.

Must say that this solution worked for me because I use Gmail to manage all my email accounts. So I had no risk on losing stuff, because all my mail is still on Gmail server. Also, I have my Time Machine backup, but so far had no need to touch it.

Thanks for all the posts, a bit of them all helped me to get out of the dark.


Best regards,


M

Nov 17, 2011 8:30 AM in response to timothy adam

I had this same problem. Opening Mail for the first time after the update to 10.7.2 prompted Mail.app to import the mailboxes from the older version of Mail. The import failed and all subsequent attempts to open Mail and import messages would fail. In Console.app each attempt to import messages would show an error similar to the following:


Copy from /Users/berylium/Library/Mail/V2/MailData/Envelope Index to /Users/berylium/Library/Mail/V2/MailData/Envelope Index-3 failed with 5: not an error


While it says "not an error" there was clearly an error. As others have done one fix that should be guaranteed to work would be to delete the Mail folder out of your ~/Library. What I did that also solved the problem, without needing to redownload all my email, was to go to ~/Library/Mail/V2/MailData and delete all the files that had been recently created that started with "Envelope Index-". I deleted those files, emptied my trash, restarted Mail, and it began and completed the mail import process. Mail is now working properly again.


-berylium

Jan 3, 2012 10:44 AM in response to brandon_in_seattle78

Brandon,


Thanks! That was easy to do and it seems to have worked!


I was setting up two accounts on my new iMac (OS X v10.7.2) using Migration Assistant to move data from a Time Machine backup of my ailing laptop (OS X v10.6.8) but something went amiss when I ran Mail for the first time. It hung during the conversion and I had to force quit. After lots of trouble I tried re-migrating that account, but no luck.


I knew I had a data corruption issue after I found I could use mail in the other account on my iMac just fine, but of course the mailboxes with my work emails were with my non-working work account.


Thanks again, I seem up and working after a good dose of frustration.


LSQ

Jan 26, 2012 9:50 AM in response to mrmamba

I've been having the exact same issue, the only difference is when I open mail I am unable to to get any further than the "upgrading mail" screen. It gets about 1/4 of the way done and then does nothing. I've even left the app open for hours in hope that maybe it was just taking a long time. Any suggestions?

Mail.app not starting after Lion upgrade

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