So they do not see our issue as a problem but are apparently shocked that we have been running external screens with the laptop lids closed.
Apple is certainly not shocked that anyone runs their MBP with its display closed, because Apple has provided clear instructions for doing so ever since the Powerbook G4 was introduced ten years ago.
Apple may indeed have been surprised to learn (at some point — it's hard to believe it was only very recently) that some users have done an end run around those instructions by opening the display after it turns off in clamshell mode, and running the computer with its display open but off. That ability was never anything but an accidental feature, as the message from Apple that you've quoted says. If it had been an intentional feature, it would certainly have been documented as such. It has in fact been documented, but more in the tone of "here's something you might see and worry that it's a problem" than "here's something you might want to take advantage of":
"If you open the lid of your supported Apple portable computer while in closed clamshell mode you may notice it appears to have no video. This is expected behavior. When your computer is in closed clamshell mode the built-in display is disabled and all video memory is allocated to the external display for best performance."
It's to Apple's credit that they're open to restoring that lost capability, accidental though it might have been, to Lion in a future update and recognizing it as a useful feature. It would be particularly helpful in light of the drastically increased amount of heat that the quad-core MBPs generate.
I suspect there's going to be an unhappy collision pretty soon (if it isn't already beginning) between the sleek unibody case design and the heat-dissipation requirements of ever-more-powerful processors.