Previous 1 70 71 72 73 74 Next 2,266 Replies Latest reply: Mar 28, 2014 2:35 AM by WSR Go to original post Branched to a new discussion.
  • MichelA Level 1 Level 1 (25 points)

    Kyle,

     

    Please let us know what exactly the "genius" did to with your MBP.

    What steps do you remember?

    Did he just reinstall your system?

     

    - Michel A

  • K.Sykes93 Level 1 Level 1 (0 points)

    Hi Michael,

     

    i will try my best to remember the steps the 'Genius' performed so you can try it yourself. 

     

    To start with, he performed a system check. im not sure exactly how he did this, but it involved holding the power button and 'N' (advise googleing how to perform a system test). This came back with results showing everything was working as it should.

     

    he then deleted all of my network settings in the system preferences, these settings being Locations and Remembered networks (pretty easily done).

     

    He then went into my keychain, and deleted everything to do with any network  had previously connected to. (Again, i am not sure how he performed this step, as we were having a laugh and general chat about some stupid problems they get at the Genius bar)

     

    After everything to do with any network was removed, he added a location simply named "Test". he then selected this location, and connected to the Apple store's network.

     

    Sure enough, it connected almost instantly.

     

    The main problem with my WiFi was the inability to obtain an IP address, and constantly getting the "connection timeout" message.

     

    Since i visited the store, i have had no problems with my Notebook.

     

    I would also like to take back a previous statement i made a few days ago regarding the lacking customer support from Apple. The people who work in-store are actually some of the most helpful, friendliest people you will ever encounter in a store.

     

    The Genius also explained that the reason there is no answer to this problem in forums, is because it is a problem caused by the user, and not by the hardware/software. This is not to say that everyone who has this problem is an idiot. As i explained in my previous post, this problem can be obtained either during the download/installation of the update, or through the user fiddling with settings.

     

    I hope this has been helpful,

     

    Kind regards,

     

    Kyle.

  • robtbrodie Level 1 Level 1 (0 points)

    Thanks

    delventhalz

    for your comprehensive summary. I have, over months, implemented nearly all in your list. The two that finally made the thing workably reliable (not perfect) are the following:

     

    Switching my wireless security on the base station from WEP to WPA2.

     

    - set Configure IPv6 to "Link-local only" (under System Preferences > Network > WiFi > Advanced > TCP/IP)

  • torndownunit Level 1 Level 1 (0 points)

     

     

     

     

     

    The Genius also explained that the reason there is no answer to this problem in forums, is because it is a problem caused by the user, and not by the hardware/software. This is not to say that everyone who has this problem is an idiot. As i explained in my previous post, this problem can be obtained either during the download/installation of the update, or through the user fiddling with settings.

     

    I hope this has been helpful,

     

    Kind regards,

     

    Kyle.

     

     

    I know you are just passing on what he said but that part is complete bull.  I has this problem with a brand new iMac.  I bought it home and ran software update, then immediately started having issues.  I did nothing else with the machine.   So there was no fiddling with settings, or errors with the update.   The only way they could say that is if software update doesn't run correctly because that is ALL I did to this machine.

  • K.Sykes93 Level 1 Level 1 (0 points)

    Yeah, like you said, i was just quoting what the genius said.

     

    It's very likely (and understandable) that he will want to make the comapny he works for look as good as possible), which could be a reason why he said this.

     

    As for my personal experience with this problem, i recall having various apps/windows open whilst downloading and installing the 10.7.2 update, which is what he said may affect it.

     

    If that is the case with your iMac, i suppose it could be a case of, when the installation is nearing completion, it moves all of the OS files to the Correct folders. I think there could be a problem with this which may involve files from the network settings also being moved, seeing as though this particular update affects the WiFi drivers.
    I'm no genius with all the technical stuff so this just a theory of mine (probably a very unlikely one.) But after i went to the apple store, everything has been running smoothly.

     

     

    Kyle.

  • ferkijel Level 1 Level 1 (15 points)

    Agreed, Sykes, but I guess we don't need to justify the Genius' statements.  My iMac 21.5" i7 had this issue out of the box, and obviously I didn't even have a chance to "mess with the settings".  It's solved now, and I did pretty much what the Genius did to your MBP: delete certificates and clean Network settings (it took some 3 months, and plenty of "fixes"). 

     

    To CT:  just a friendly feedback to your 2 latest replies.  They're annoying and obnoxious.  If you're not going to provide a useful reply I hope you just didn't provide anything at all.  I have seen your useful replies in other threads, and I can't wrap my head around your answer "No!" to someone saying "Fix this Apple". 

  • jimfromdorch Level 1 Level 1 (10 points)

    Same thing for me on a new iMac, several times a day, no wifi    GRRRRRR

  • ferkijel Level 1 Level 1 (15 points)

    Jim,  last week the user

     

    sblahauvietz posted a solution that has been confirmed helped 4 people who have had the problem for a while (me being one of them).  I suggest you give it a try, it will only take you 2 minutes.  I'll copy paste his suggestion:

     

    1. Close all windows and applications
    2. Go to System Preferences/Network
    3. Click on "Wifi" then "Advanced"
    4. Delete all wifi networks, apply changes and close out
    5. Click on magnifying glass type in "keychain access"
    6. On left click on "login" and "all items"
    7. Remove any files that relate to your network and router
    8. Click on "system" and remove all files related to your network and router
    9. Close Keychain Access
    10. From Finder menu, Click "Go" then "Computer" then "Macintosh HD" then "Library" then "Preferences" then "System Configuration"
    11. Drag all of the files and folders in this location to your desktop.  Delete them from their original location.
    12. Restart your mac
    13. Validate that the wifi connects and you are online
    14. Move the old system config files to the trash
    15. Just for additional safety, download and re-install the latest 10.7.2 update.

     

    After struggling for several months, this 2 minute fix did it, and I have had a stable WiFi for almost a week (vs 5 to 10 minutes before).

     

    Good luck !

  • jimfromdorch Level 1 Level 1 (10 points)

    I will try it tonite and let you know !  Thanks so much

  • miamimill Level 1 Level 1 (0 points)

    Thank you ferkijel!!!  So far I have made it a whole hour without the wifi dropping.  The longest run since Lion was installed!  I hope you have a terrific day, you have brought me great happiness!!!

  • mattmungan Level 1 Level 1 (0 points)

    I have tried many of the things that have been suggested in this thread, but what finally worked for me was using Google Public DNS. The servers are 8.8.8.8 and 8.8.4.4. Go to System Preferences >> Network >> Wifi >> Advanced >> DNS and type these servers in the "DNS Servers:" field. It's been good for about a day now. I hope it works for you.

  • jimfromdorch Level 1 Level 1 (10 points)

    No go on the "chain access", nothing comes up

  • jimfromdorch Level 1 Level 1 (10 points)

    Never had such craziness on my PC .........  off to costco for a windows 7 pc  LOL   enough of this foolishness

  • ThyForsakenOne Level 1 Level 1 (0 points)

    Ok, so I have also been having issues. I posted before that nothing was working for me. Well, last night I installed 10.7.2 after removing all my wireless settings. After doing so, the update ran smothly and I havent lost wifi for just about 24hours now.

     

    I suggest everyone tries that. Here is the link I used to download the 10.7.2 patch:

    http://support.apple.com/kb/DL1459

     

    Goodluck!

  • 40degreesSouth Level 1 Level 1 (0 points)

    Not sure if this fix has already been suggested but I found resetting PRAM did the trick.

    Resetting PRAM and NVRAM

    1. Shut down the computer.
    2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    3. Turn on the computer.
    4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
    5. Hold the keys down until the computer restarts and you hear the startup sound for the second time.
    6. Release the keys.
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