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Wifi Constantly Dropping in Lion

523464 Views 2,266 Replies Latest reply: Mar 28, 2014 2:35 AM by WSR RSS Branched to a new discussion.
  • dizm Calculating status...
    Currently Being Moderated
    Mar 20, 2012 10:24 PM (in response to lhale)

    I think I've found an easy workaround to "sometimes won't re-connect wifi after sleep".

     

    I wake up by pressing the power button.

     

    Previously I was waking up by hitting spacebar.

     

    I have a 2010 iMac with the latest Lion and all updates.  Don't use time-machine.  Don't have wired connection.  Do use a bluetooth mouse.

     

    Apple, I hope you're listening, as this might be a clue.  I also have a 2011 Air, which does not have this problem -unless I have bluetooth enabled.

  • WSR Level 1 Level 1 (30 points)
    Currently Being Moderated
    Mar 21, 2012 2:21 AM (in response to gphonei)

    gphonei wrote:

     

    No, i am not saying buy a router.  I'm saying, talk to Apple, tell them there is a problem, 100 times, if that's what it takes......

     

    ......  Everyone still needs to call Apple.  But, it would be helpful to talk intelligently to them, and explain everything you've tried, repeatedly if necessary......

     

    That's not an easy ask.... I tried to speak intelligently to them, but they just follow a script. I could not deviate them from this. They said that if they didn't do all the steps on it then they coudln't move on.

     

    This is an unacceptable way for Apple Care to behave. It took an hour or two of my valuable time to get nowhere, and not once did the guy show any prior knowledge or recognition of the fault being present anywhere but on my system.

     

    I certainly can't do the "100 calls" to them, and nor should anyone else. They should have call analysis software that highlights repeated calls.... Every professional support company has this capability. Apple probably do know.... I think they just don't care.

  • Coppertiger Level 2 Level 2 (490 points)
    Currently Being Moderated
    Mar 21, 2012 3:02 AM (in response to WSR)

    As someone who has worked in an associated industry (Tv and Radio repair) I understand the frustration on both sides of this fence.  However the reason for a "scripted" approach is twofold.

    One. it allows the service team to expand their knowledge of a particular set up and transcribe the information for future problemsolving/product advancement.

    Two.  It avoids temporary solutions in favour of a bespoke service for your particular needs.

     

    As an example.  read through the manual (first page to last).  What is not seen there is that virtually the whole of the modern processor working set is network service based (even for applications that do not make network calls the function and instruction sets are similar/same).

     

    The "script" may not be helpful to you personally on this ocassion, but in time it will lead to a quicker resolution process.

     

    On another note and with respect to the contributors who feel this is solely Apple's problem, I disagree.  The end user has to have some responsibility for causality.  As a rudimentary example. Windows XP to Vista.  Following users recommendations they changed the desktop/Explorer functionality, though they left the end user a choice on which to use.  It caused a great deal of problems with the way various functions and tasks were grouped, and, due to the change of security permissions and the new security template format, left many grasping at straws when trying to accomplish tasks that they had found very easy before.

     

    as an out of the box experience, I personally cannot fault the product (iPad2)and except for hardware failure/faults, find that it does exactly what it says on the tin.

     

    But having cross referenced a lot of the problems in this forum and elsewhere, it is clear to see that 90% of the solutions are already on Apple's Support pages already.

     

    in many respects apple are in a no win situation.  They are reliant on thrid party equipment manufacturers to produce hardware/software that is seamless for Apple's products and user friendly, together with having to code and restructure their products for diverse set ups and hardware.

    Yet where they have also tailored a range of products to accomplich everything, they are then maligned (usually for product cost) for producing a seamless experience centred on just their own products.

     

    If users are frustrated with Apple because their set up is only one utilising Apple products I can fully appreciate and concur with a sense of a lack of due diligence and product/service professionalism on their part.

     

    However, with even the best will in the world, it is just not possible, or reasonable, to expect them to produce a seamless experience across platforms that in all honesty may be made up of old, obsolete,or dated hardware and software.

     

    Bottom line.  Apple are responsible for their own products.  They are not responsible for everyone else's.  End users have to accept some responsibility for the choices they make and if that means tweaking various setting in routers. adapters then that is something that comes with those choices.  If a third party manufacturermakes is clear in their documentation that adjustments may be necessary, it is unfair to blame Apple if it does not work the way you want.

    Try the adjustments.  Contact the third parties to ensure software updates, check for known problems product recalls, known bugs, etc.

    If everything is in order and there is still a problem - only then should you be having a pop at Apple for what you feel is something less than what you expected.

     

    Please note that my view here is not aimed at anybody in particular and I hope no one feels offended by what I have said.  I am just trying to be objective about things I have experienced myself, and what that same experience has shown to be the case in the majority of cases.  More often than not, it is indeed "operator error' but I do mean that in the kindest way possible.

     

    For those here I do sincerely hope that your particular problems are resolved.  But please let's have a little less "kick the donkey" in Apple's direction.  Their service is superb when compared with a great many other operators in the market.

  • alearesi Calculating status...
    Currently Being Moderated
    Mar 21, 2012 4:40 AM (in response to Coppertiger)

    Guys,

     

    Please, why don´t you start a new thread on Apple's responsability for their products and leave this one open for the purpose it was opened ?

  • torndownunit Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 21, 2012 5:55 AM (in response to Coppertiger)

    Coppertiger wrote:

     

    As someone who has worked in an associated industry (Tv and Radio repair) I understand the frustration on both sides of this fence.  However the reason for a "scripted" approach is twofold.

    One. it allows the service team to expand their knowledge of a particular set up and transcribe the information for future problemsolving/product advancement.

    Two.  It avoids temporary solutions in favour of a bespoke service for your particular needs.

     

    As an example.  read through the manual (first page to last).  What is not seen there is that virtually the whole of the modern processor working set is network service based (even for applications that do not make network calls the function and instruction sets are similar/same).

     

    The "script" may not be helpful to you personally on this ocassion, but in time it will lead to a quicker resolution process.

     

    On another note and with respect to the contributors who feel this is solely Apple's problem, I disagree.  The end user has to have some responsibility for causality.  As a rudimentary example. Windows XP to Vista.  Following users recommendations they changed the desktop/Explorer functionality, though they left the end user a choice on which to use.  It caused a great deal of problems with the way various functions and tasks were grouped, and, due to the change of security permissions and the new security template format, left many grasping at straws when trying to accomplish tasks that they had found very easy before.

     

    as an out of the box experience, I personally cannot fault the product (iPad2)and except for hardware failure/faults, find that it does exactly what it says on the tin.

     

    But having cross referenced a lot of the problems in this forum and elsewhere, it is clear to see that 90% of the solutions are already on Apple's Support pages already.

     

    in many respects apple are in a no win situation.  They are reliant on thrid party equipment manufacturers to produce hardware/software that is seamless for Apple's products and user friendly, together with having to code and restructure their products for diverse set ups and hardware.

    Yet where they have also tailored a range of products to accomplich everything, they are then maligned (usually for product cost) for producing a seamless experience centred on just their own products.

     

    If users are frustrated with Apple because their set up is only one utilising Apple products I can fully appreciate and concur with a sense of a lack of due diligence and product/service professionalism on their part.

     

    However, with even the best will in the world, it is just not possible, or reasonable, to expect them to produce a seamless experience across platforms that in all honesty may be made up of old, obsolete,or dated hardware and software.

     

    Bottom line.  Apple are responsible for their own products.  They are not responsible for everyone else's.  End users have to accept some responsibility for the choices they make and if that means tweaking various setting in routers. adapters then that is something that comes with those choices.  If a third party manufacturermakes is clear in their documentation that adjustments may be necessary, it is unfair to blame Apple if it does not work the way you want.

    Try the adjustments.  Contact the third parties to ensure software updates, check for known problems product recalls, known bugs, etc.

    If everything is in order and there is still a problem - only then should you be having a pop at Apple for what you feel is something less than what you expected.

     

    Please note that my view here is not aimed at anybody in particular and I hope no one feels offended by what I have said.  I am just trying to be objective about things I have experienced myself, and what that same experience has shown to be the case in the majority of cases.  More often than not, it is indeed "operator error' but I do mean that in the kindest way possible.

     

    For those here I do sincerely hope that your particular problems are resolved.  But please let's have a little less "kick the donkey" in Apple's direction.  Their service is superb when compared with a great many other operators in the market.

     

    This is the problem though.  What warnings or recommendations did we have?   Have we had any update on what our 'responsibilities' as far as our networks?  Or any input whatsoever on routers that may not work with Lion?    If I knew full well updating to Lion that it may not be compatible with my Network, then I would agree that it would be my responsibility.  And it would also have been my choice to upgrade or not.  Under those circumstances I would not be complaining.   But we haven't had any recommendations from Apple, or any acknowledgment of the problem.

  • Coppertiger Level 2 Level 2 (490 points)
    Currently Being Moderated
    Mar 21, 2012 6:11 AM (in response to torndownunit)

    Is LION an OS X 10.5.8 or later variant, as this is deemed the minimum alongside iTunes 10.6 and a USB2.0 for iOS5 system ipads

  • Coppertiger Level 2 Level 2 (490 points)
    Currently Being Moderated
    Mar 21, 2012 10:20 AM (in response to Coppertiger)

    Pleasse ignore last and excuse my ignorance on last post.  i dont use a Mac (pretty obvious now).

     

    Can some one tell me what the default Time to Live TTL is set to for the lion 10.7 OS X, please?  Many Thanks in advance.

  • VBrmk Calculating status...
    Currently Being Moderated
    Mar 21, 2012 1:33 PM (in response to lhale)

    to comment on the original post (WiFi constantly dropping in Lion) I would like to report that after talking with Apple 2 days ago and doing as they suggested I have not lost connection once.  I was guided to simply name a location as "wireless" in my Network pref. (I am on a 2011 iMac purchased in October and using a modem from Time Warner that is probably 3 years old, I cannot describe further as I am a very "general consumer" computer person although not an idiot) Apple was very friendly and helpful and did grant me a one time exception phone call as I do not have Apple Care. I have yet to call Time Warner and request they change the router channel to 9 as Apple suggested saying I will get a more robust signal and less interference, which they believe is a part of the problem causing the connection to drop randomly.  I am taking it one step at a time to better isoalte the issue.

  • Carlo TD Level 3 Level 3 (550 points)
    Currently Being Moderated
    Mar 21, 2012 4:09 PM (in response to Joseph Kriz)

    Joseph Kriz wrote:

     

    sgt_harris,

     

    I agree...

     

    We all know there is some problem with Lion and some wireless routers...

    I certianly am not suggesting everyone run out and buy a new router...

     

    Apple apparently made some changes..

    Are they using newer technology now in this system that is causing problems with older wireless technology that some routers may have?

    I don't know, I don't work for Apple and they aren't telling....

     

    Maybe some of the older routers need a firmware update and those companies may be working on just that?

     

    Something like Firewire 400 cables that won't plug into the new computers with a Firewire 800 connection...

    You would either need an adapter, a new cable, or a new device that has Firewire 800...

     

    Some people still refuse to list what wireless router they are using...

     

    As you mention, people in the UK or other places around the world are using different devices...

     

    As I mentioned before, I am using a 4th Generation Airport Extreme.

    I have never owned any other brand of wireless router.

    There are other good brands out there but it seems that Lion may not like some of them at this time.

    Perhpas the question should also include what type of computer are people using? take a look at a video that shows a person having wifi problems and is not using an apple computer. This could also be a possiblity.

  • WSR Level 1 Level 1 (30 points)
    Currently Being Moderated
    Mar 21, 2012 4:18 PM (in response to Carlo TD)

    Carlo TD wrote:

     

    Perhpas the question should also include what type of computer are people using? take a look at a video that shows a person having wifi problems and is not using an apple computer. This could also be a possiblity.

    You're saying that tongue in cheek aren't you?.... You know that people do hack to make OSX work on non Apple, but it's very rare and *of course* things like Wi Fi don't work very well...... The people raising it here are about zero point zero percent chance of being on a non Apple.

  • Massi123 Calculating status...
    Currently Being Moderated
    Mar 22, 2012 5:56 AM (in response to dizm)

    I am not an Apple expert but since I bought a new dual band router more than two weeks ago, I haven't experienced a single WI-Fi drop. My Imac is now connected to the 5Ghz band of the router. Before my old router supported only the 2,4Ghz band, which is known to interfere with bluetooth, cordless phones and so on. So I think that the Mac is more sensitive to this kind of interferences. Now using the new band, internet speed is constant and fast.

  • Michael Sciascia Level 1 Level 1 (30 points)
    Currently Being Moderated
    Mar 22, 2012 7:08 AM (in response to Massi123)

    I've been using a dual band Apple Time Capsule all along.   Using 5 GHz provides no improvement.  I did roll back the TC firmware to pre-Lion release and saw only a minor improvement.   The TC was recently replaced by Apple under warrantee because of a bad hard drive.  

     

    Absolutely no issues with any computer or operating system other than Lion on a brand new Mac. 

     

    The only thing that has changed is Lion.   Can't blame the weather.

  • hmursaloglu Calculating status...
    Currently Being Moderated
    Mar 22, 2012 7:55 AM (in response to lhale)

    I changed the channel. It was 'auto' and i changed it and stabiled in router's interface setup settings. It worked for me now  my internet is working greatly. I hope it works for you too.

  • Coppertiger Level 2 Level 2 (490 points)
    Currently Being Moderated
    Mar 22, 2012 8:03 AM (in response to Michael Sciascia)

    (assuming update to 10.7.2) 

     

    Delete your network connections on your mac (if you have a Firewall such as Kasp, Norton, etc also check under their Network Settings that the previous connections listed are deleted too, this ensures fresh connection information is written to protected OS File system space by your Firewall/Antivirus software and it too does not attempt to cache previously held information).

     

    Power everything off and disconnect.  Wait two minutes and reconnect.  In order.  Cable Access Point. (2 minutes up) then Dual Channel TC (2 minutes up) then finally Mac.  Do not attempt a connection.  Go into Mac service centre help and look for how to flush both the DNS (Domain Name system) and ARP (Address Resolution protocol) (used to map DNS to MAC addresses) caches.  When done. Reboot.  Re-establicsh your network connections from TC to Mac.

     

    I have a theory, though I do not have a Mac system to try it on.  I am interested to see the result of the flushes.

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