You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Lion randomly crashes - black screen

Lion crashes ever now and thenand stays on a black screen. Its totally unresponsive, all I can do is force shut down but I've done this about 4 times already today any idea what's going on, or how to fix?


Thanks!

Posted on Jul 20, 2011 2:55 PM

Reply
2,929 replies

Jul 25, 2011 9:57 AM in response to whetty101

If you haven't yet, go into your System Preferences > Click on “Energy Saver” and look for “Restart automatically if the computer freezes”


This helps from having to hold the power down to force a shutdown and restart. Especially if you are like me and use an external display and keep the MacBook closed.


Doesn't fix anything, but makes the freezes easier to deal with.

Jul 25, 2011 10:09 AM in response to rennsport

rennsport wrote:

… iStat Menus …

I'm currently not convinced that iStat Menus 3.18 (3.18) offers a suitably comprehensive guide to the gamut of things that Apple does with 10.7 (Build 11A511).


Defocusing from iStat Menus: consider the possibility that third party software items — alone or in combination — might contribute to an issue such as a crash.

Jul 25, 2011 11:30 AM in response to rennsport

Yeah I keep hearing that 10.7.1 is "nearing release" but I hope we don't have to wait that long. The fix seems to be relatively simple: roll back the driver to one similar to the one used in 10.6.8. None of us ever had this problem while on any 10.6.X build so they actually have a bunch of driver revs to choose from. Why not issue that as an immediate driver fix and then 10.7.1 can fix all the other bugs they've discovered since launch.


It's amazing how this has soured me on the Apple experience. I have a lot of friends who say "never upgrade until .1 or .2" but I've had great luck with 10.4 -> 10.5 -> 10.6 so I jumped in with both feet at 10.7. I'll know better next time. 😟

Jul 25, 2011 12:32 PM in response to xgrep

I am having the same problem - MBP 2010 2.66 i7. But you're the first to mention Bluetooth problems. Aside from going/quitting to a black screen with seemingly random clicks (the left-most pane in Mail, when clicking on a new message, will usually cause the crash) all my bluetooth devices (mouse, keyboard, trackpad) also stop working and do not reconnect with any grace or regularity. For me, it was the inability to use the keyboard (no bluetooth) that surfaced as the first problem. Then the constant crashes.

Jul 25, 2011 1:27 PM in response to whetty101

can anyone throw any light on my crashes? every day now it goes down - not impressed.


iMac 27" i3-3.2ghz




Interval Since Last Panic Report: 162813 sec

Panics Since Last Report: 6

Anonymous UUID: BB861507-DAAE-4BB0-8A83-1BCF95A61B9C



Mon Jul 25 21:15:30 2011

panic(cpu 3 caller 0xffffff80002c268d): Kernel trap at 0xffffff8000557654, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000000000008, CR3: 0x0000000054b62077, CR4: 0x00000000000206e0

RAX: 0x0000000000000000, RBX: 0x0000000000000008, RCX: 0x0000000000000020, RDX: 0xffffff800479b790

RSP: 0xffffff80f23c3790, RBP: 0xffffff80f23c3790, RSI: 0xffffff8028795220, RDI: 0x0000000000000008

R8: 0xffffff80f23c3768, R9: 0xffffff8027b0e200, R10: 0xffffffffffffffff, R11: 0xffffff80002d8240

R12: 0x0000000000000036, R13: 0xffffff80eb35cd7a, R14: 0x0000000000000001, R15: 0xffffff80f23c38a0

RFL: 0x0000000000010286, RIP: 0xffffff8000557654, CS: 0x0000000000000008, SS: 0x0000000000000010

CR2: 0x0000000000000008, Error code: 0x0000000000000000, Faulting CPU: 0x3



Backtrace (CPU 3), Frame : Return Address

0xffffff80f23c3450 : 0xffffff8000220702

0xffffff80f23c34d0 : 0xffffff80002c268d

0xffffff80f23c3670 : 0xffffff80002d7a3d

0xffffff80f23c3690 : 0xffffff8000557654

0xffffff80f23c3790 : 0xffffff7f8120542b

0xffffff80f23c37e0 : 0xffffff8000344d9a

0xffffff80f23c38f0 : 0xffffff80003c333d

0xffffff80f23c3b60 : 0xffffff80003caee9

0xffffff80f23c3c00 : 0xffffff80003cb3de

0xffffff80f23c3df0 : 0xffffff80003d2a6b

0xffffff80f23c3e10 : 0xffffff8000580e65

0xffffff80f23c3e60 : 0xffffff80005810c5

0xffffff80f23c3e80 : 0xffffff8000532e04

0xffffff80f23c3ee0 : 0xffffff8000533d13

0xffffff80f23c3f20 : 0xffffff8000533de7

0xffffff80f23c3f50 : 0xffffff80005ca7cb

0xffffff80f23c3fb0 : 0xffffff80002d8383

Kernel Extensions in backtrace:

com.eltima.ElmediaPlayer.kext(1.0)[B9CBA7AD-5027-7325-7145-E860E49C0C58]@0xffff ff7f81204000->0xffffff7f81206fff



BSD process name corresponding to current thread: WebProcess



Mac OS version:

11A511



Kernel version:

Darwin Kernel Version 11.0.0: Sat Jun 18 12:56:35 PDT 2011; root:xnu-1699.22.73~1/RELEASE_X86_64

Kernel UUID: 24CC17EB-30B0-3F6C-907F-1A9B2057AF78

System model name: iMac11,3 (Mac-F2238BAE)



System uptime in nanoseconds: 103687924528435

last loaded kext at 103488836545852: com.apple.iokit.IOAVBFamily 1.0.0d22 (addr 0xffffff7f807d1000, size 36864)

last unloaded kext at 103555753805508: com.apple.iokit.IOAVBFamily 1.0.0d22 (addr 0xffffff7f807d1000, size 36864)

loaded kexts:

com.sophos.kext.sav 7.3.0

com.parallels.kext.prl_vnic 6.0 12090.660720

com.parallels.kext.prl_netbridge 6.0 12090.660720

com.parallels.kext.prl_usb_connect 6.0 12090.660720

com.eltima.ElmediaPlayer.kext 1.0

com.parallels.kext.prl_hid_hook 6.0 12090.660720

com.parallels.kext.prl_hypervisor 6.0 12090.660720

com.apple.filesystems.smbfs 1.7.0

com.apple.driver.AppleBluetoothMultitouch 66.3

com.apple.driver.AppleHWSensor 1.9.4d0

com.apple.filesystems.autofs 3.0

com.apple.driver.IOBluetoothA2DPAudioDriver 2.5f17

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AudioAUUC 1.59

com.apple.driver.AppleUpstreamUserClient 3.5.9

com.apple.driver.AppleMCCSControl 1.0.24

com.apple.kext.ATIFramebuffer 7.0.2

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleHDA 2.1.1f11

com.apple.driver.AppleMikeyDriver 2.1.1f11

com.apple.ATIRadeonX3000 7.0.2

com.apple.driver.AGPM 100.12.40

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AudioIPCDriver 1.2.0

com.apple.driver.AirPort.Atheros40 500.55.5

com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0b2

com.apple.driver.AppleLPC 1.5.1

com.apple.driver.AppleBacklight 170.1.9

com.apple.driver.AppleIRController 309

com.apple.driver.AppleUSBCardReader 3.0.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 32

com.apple.iokit.SCSITaskUserClient 3.0.0

com.apple.driver.AppleFWOHCI 4.8.6

com.apple.iokit.IOAHCIBlockStorage 2.0.0

com.apple.driver.AppleUSBHub 4.4.0

com.apple.driver.AppleEFINVRAM 1.5.0

com.apple.driver.AppleAHCIPort 2.1.8

com.apple.iokit.AppleBCM5701Ethernet 3.0.6b9

com.apple.driver.AppleUSBEHCI 4.4.0

com.apple.driver.AppleACPIButtons 1.4

com.apple.driver.AppleRTC 1.4

com.apple.driver.AppleHPET 1.6

com.apple.driver.AppleSMBIOS 1.7

com.apple.driver.AppleACPIEC 1.4

com.apple.driver.AppleAPIC 1.5

com.apple.driver.AppleIntelCPUPowerManagementClient 166.0.0

com.apple.nke.applicationfirewall 3.0.30

com.apple.security.quarantine 1

com.apple.driver.AppleIntelCPUPowerManagement 166.0.0

com.apple.driver.AppleMultitouchDriver 220.62

com.apple.driver.AppleBluetoothHIDKeyboard 152.3

com.apple.driver.AppleHIDKeyboard 152.3

com.apple.driver.IOBluetoothHIDDriver 2.5f17

com.apple.kext.triggers 1.0

com.apple.iokit.IOBluetoothSerialManager 2.5f17

com.apple.iokit.IOSerialFamily 10.0.5

com.apple.iokit.IOSurface 80.0

com.apple.driver.DspFuncLib 2.1.1f11

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.kext.ATI5000Controller 7.0.2

com.apple.kext.ATISupport 7.0.2

com.apple.iokit.IOFireWireIP 2.2.3

com.apple.iokit.IOAudioFamily 1.8.3fc11

com.apple.kext.OSvKernDSPLib 1.3

com.apple.driver.AppleHDAController 2.1.1f11

com.apple.iokit.IOHDAFamily 2.1.1f11

com.apple.iokit.IO80211Family 400.40

com.apple.driver.AppleSMC 3.1.1d2

com.apple.driver.IOPlatformPluginFamily 4.7.0b2

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.AppleBacklightExpert 1.0.3

com.apple.iokit.IONDRVSupport 2.3

com.apple.iokit.IOGraphicsFamily 2.3

com.apple.driver.BroadcomUSBBluetoothHCIController 2.5f17

com.apple.driver.AppleUSBBluetoothHCIController 2.5f17

com.apple.iokit.IOBluetoothFamily 2.5f17

com.apple.iokit.IOUSBHIDDriver 4.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.0.0

com.apple.iokit.IOUSBMassStorageClass 3.0.0

com.apple.driver.AppleUSBMergeNub 4.4.0

com.apple.driver.AppleUSBComposite 3.9.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.0.0

com.apple.iokit.IOBDStorageFamily 1.6

com.apple.iokit.IODVDStorageFamily 1.6

com.apple.iokit.IOCDStorageFamily 1.7

com.apple.driver.XsanFilter 403

com.apple.iokit.IOFireWireFamily 4.4.3

com.apple.iokit.IOAHCISerialATAPI 2.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.0.0

com.apple.iokit.IOUSBUserClient 4.4.0

com.apple.iokit.IOAHCIFamily 2.0.6

com.apple.iokit.IOEthernetAVBController 1.0.0d5

com.apple.iokit.IONetworkingFamily 2.0

com.apple.driver.AppleEFIRuntime 1.5.0

com.apple.iokit.IOHIDFamily 1.7.0

com.apple.iokit.IOUSBFamily 4.4.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 165

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 326

com.apple.iokit.IOStorageFamily 1.7

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.4

com.apple.iokit.IOPCIFamily 2.6.5

com.apple.iokit.IOACPIFamily 1.4

Model: iMac11,3, BootROM IM112.0057.B00, 2 processors, Intel Core i3, 3.2 GHz, 8 GB, SMC 1.59f2

Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x802C, 0x384A54463235363634485A2D314734483120

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533654465238432D48392020

Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x802C, 0x384A54463235363634485A2D314734483120

Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533654465238432D48392020

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.55.4-P2P

Bluetooth: Version 2.5.0f17, 2 service, 19 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: WDC WD1001FALS-40Y6A0, 1 TB

Serial ATA Device: HL-DT-STDVDRW GA32N

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 4

USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: hub_device, 0x050d (Belkin Corporation), 0x0507, 0xfd140000 / 5

USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 4

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

Jul 25, 2011 2:04 PM in response to rennsport

Posted this on page 2 but this temproarily stops the crashes for me


Installed 2 utilities gfx status and fan control and seems more stable now. Will keep monitoring for crashes however has only been about an hour without crash since installing these


1. gfx status install, click little "i" in top menu bar and (set to integrated only)


DL Link


http://www.macupdate.com/app/mac/33905/gfxcardstatus


2. fan control install, search fan control in spotlight or goto system preferences -> other -> fan control and (set to 2500 default RPM and set low and high temp thresholds to lowest sliders)


DL Link


http://www.macupdate.com/app/mac/23137/fan-control


My macbook now seems to be managing heat much better with these utilities and settings.


Hopefully a software/firmware update for Lion will apply some of these fixes if this is the issue!


the fan temp control seems to work well with integrated option

Lion randomly crashes - black screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.