whetty101

Q: Lion randomly crashes - black screen

Lion crashes ever now and thenand stays on a black screen. Its totally unresponsive, all I can do is force shut down but I've done this about 4 times already today any idea what's going on, or how to fix?

 

Thanks!

Posted on Jul 20, 2011 2:55 PM

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Q: Lion randomly crashes - black screen

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  • by Mantralux,

    Mantralux Mantralux Sep 6, 2011 5:48 AM in response to whetty101
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    Sep 6, 2011 5:48 AM in response to whetty101

    Just went to Apple Store Regents Street (London, UK) this morning, had my logic board replaced, got it back around 1pm, all working perfectly. So despite my initial theory it was a software issue, I was proved wrong, and it's obviously 100% hardware.

     

    My machine was out of warranty as well, but I got the repair for free (normally costs £325 for the board and £24 for the labour).

     

    So again, it's 100% hardware. Replace your logic board and this issue will be fixed. If it's not fixed after the logic board is replaced, do it again, as you probably replaced your old logic board with another logic board from the same (faulty) batch.

     

    Problem solved.

  • by wired00,

    wired00 wired00 Sep 6, 2011 4:13 PM in response to Mantralux
    Level 1 (0 points)
    Sep 6, 2011 4:13 PM in response to Mantralux

    hear him, hear him.

    Mantralux wrote:

     

    Just went to Apple Store Regents Street (London, UK) this morning, had my logic board replaced, got it back around 1pm, all working perfectly. So despite my initial theory it was a software issue, I was proved wrong, and it's obviously 100% hardware.

     

    My machine was out of warranty as well, but I got the repair for free (normally costs £325 for the board and £24 for the labour).

     

    So again, it's 100% hardware. Replace your logic board and this issue will be fixed. If it's not fixed after the logic board is replaced, do it again, as you probably replaced your old logic board with another logic board from the same (faulty) batch.

     

    Problem solved.

  • by MrChiquita,

    MrChiquita MrChiquita Sep 7, 2011 2:57 AM in response to whetty101
    Level 1 (0 points)
    Sep 7, 2011 2:57 AM in response to whetty101

    My mid-2010 6,2 i7 2.66GHz MacBook Pro (with the nVidia 330M 512MB chip) is having the exact same problems.

     

    I'm still running 10.6.8 - I didn't have any issues until recently. I've had 4 panics in the last 2 days all with references to the graphics chip - googling snippets of the report brought me here via another thread.

     

    I've not read all 76 pages of this one - I have to be honest - but it seems I will need to be getting my logic board replaced?

  • by Blue_Sun,

    Blue_Sun Blue_Sun Sep 7, 2011 5:46 AM in response to MrChiquita
    Level 1 (5 points)
    Sep 7, 2011 5:46 AM in response to MrChiquita

    I just installed Lion on my 15" 2010 2.4GHz i5 MBP (on an external firewire 800 drive).

     

    I tried the second effects page in Photobooth (using gfxCardStatus to force the NVIDIA card) but didn't see any crash - my MBP seems to run Lion ok. Its looking more like this is hardware related.

     

    The question, is every 2010 15" MBP affected eventually, or only some?

     

    Really need some feedback from Apple on this.

  • by iRod_Shuffle,

    iRod_Shuffle iRod_Shuffle Sep 7, 2011 7:06 AM in response to whetty101
    Level 1 (5 points)
    Sep 7, 2011 7:06 AM in response to whetty101

    Oh damnit, looks like I'm gonna have to get my logic board replaced again for the 3rd time. It really doesn't help if they just keep replacing mine with the same faulty batch!

  • by SpikyJake,

    SpikyJake SpikyJake Sep 7, 2011 8:52 AM in response to iRod_Shuffle
    Level 1 (0 points)
    Sep 7, 2011 8:52 AM in response to iRod_Shuffle

    If I were you iRod and have applecare, I would request that they give you a new computer... I know I would rather do that if I could.

  • by fvn,

    fvn fvn Sep 7, 2011 9:43 AM in response to Blue_Sun
    Level 1 (0 points)
    Sep 7, 2011 9:43 AM in response to Blue_Sun

    To Blue_Sun

    Can I ask you wich month is your macbook 15' I have same one and is March 2010. Did not upgrade to Lion yet due to this thread.

     

    To everybody. It is possible to know if early 2010 (like mine) have same problem? I mostly read about mid 2010 but can't figure out exactly months this batch of faulty hardware came out.

    Thanks

  • by Tess888,

    Tess888 Tess888 Sep 7, 2011 11:20 AM in response to MrChiquita
    Level 1 (5 points)
    Sep 7, 2011 11:20 AM in response to MrChiquita

    I had a tough install of Lion and was ready to send it in to Apple for repair. After Lion finally decided to upgrade the printer drivers everything started to work without a problem. A recent update of how Lion handles raw graphic files made my Aperture problems disappear as well. As far as I can tell, printing is somehow handled graphically (the image of what you want to print is sent to the printer.) I'm not very technical, but I do keenly observe what works and what doesn't work on my 15" MBP, i7 2.66 Gz, Nvidia 512 MB, which is an early May 2010 model. While you may really have a hardware issue, I would try the following: First, if you have Adobe Air on your machine, remove it with the Adobe uninstall option. It can create havoc and has compatibility issues with OSX. Next, Boot up with Command R (or following these instructions http://support.apple.com/kb/HT1452 ) and repair the permissions and the hard drive. Restart and try to update the OS and all software, including the printer drivers...kind of difficult because the process is so automatic. Reboot and reset the PRAM and NVRAM... http://support.apple.com/kb/ht1379   Next, reset the SMC-- http://support.apple.com/kb/HT3964

     

    This only takes a few minutes and is the standared operating procedure of Apple support...maybe there is a remote chance it will work...good luck!

     

    MrChiquita wrote:

     

    My mid-2010 6,2 i7 2.66GHz MacBook Pro (with the nVidia 330M 512MB chip) is having the exact same problems.

     

    I'm still running 10.6.8 - I didn't have any issues until recently. I've had 4 panics in the last 2 days all with references to the graphics chip - googling snippets of the report brought me here via another thread.

     

    I've not read all 76 pages of this one - I have to be honest - but it seems I will need to be getting my logic board replaced?

  • by iRod_Shuffle,

    iRod_Shuffle iRod_Shuffle Sep 7, 2011 11:43 AM in response to SpikyJake
    Level 1 (5 points)
    Sep 7, 2011 11:43 AM in response to SpikyJake

    Hey, yeah I have Apple Care warranty. I think that's what I'll ask for tomorrow, but I'm just one of those people who doesn't know their right to argue about their faulty product lol, whatever they say I just go with . But yeah I really just want to get this sorted so far it has costed me £50 in transportation  fares .

  • by Tess888,

    Tess888 Tess888 Sep 7, 2011 12:10 PM in response to iRod_Shuffle
    Level 1 (5 points)
    Sep 7, 2011 12:10 PM in response to iRod_Shuffle

    One other thing...update the Adobe Flash Player for the most recent version...   http://get.adobe.com/flashplayer/   This can be another problem-causing area.

  • by Deskatur,

    Deskatur Deskatur Sep 7, 2011 12:15 PM in response to iRod_Shuffle
    Level 1 (0 points)
    Sep 7, 2011 12:15 PM in response to iRod_Shuffle

    Hey , Every one read this , we all going to get new MBP s' , Even if its out of warrenty !!!

     

    http://www.pjentrepreneur.com/2009/01/21/update-mac-book-pro-blank-screen-proble m/

     

    http://support.apple.com/kb/TS2377

     

     

    Happy news to all ..

  • by HarleyQuin,

    HarleyQuin HarleyQuin Sep 7, 2011 12:20 PM in response to Deskatur
    Level 1 (0 points)
    Sep 7, 2011 12:20 PM in response to Deskatur

    http://support.apple.com/kb/TS2377 doesnt relate to the Mid 2010 MBPs but the ones with the 8600M GT chip which were made between May 2007 and September 2008.

     

    Would be nice if they would bloody admit its an issue and do the same thing.

  • by Mantralux,

    Mantralux Mantralux Sep 7, 2011 12:22 PM in response to Deskatur
    Level 1 (0 points)
    Sep 7, 2011 12:22 PM in response to Deskatur

    Well no, those articles refer to the 2007 and 2008 MacBook Pros that had faulty nVidia cards that caused graphical glitches and errors. The issue discussed in this thread has to do with a faulty batch of logic boards, mostly connected to the mid-2010 MacBook Pro's.

     

    Additionally, none of those articles claim anyone is getting a brand new MacBook Pro.

     

    I'll say it again - the issue in this thread has to do with faulty logic boards. Replace it and you won't have any more blackout issues.

  • by Tess888,

    Tess888 Tess888 Sep 7, 2011 12:39 PM in response to HarleyQuin
    Level 1 (5 points)
    Sep 7, 2011 12:39 PM in response to HarleyQuin

    If pigs had wings

    Away they'd fly

    Up into Heaven, oh, so high

     

    The articles mentioned by Deskatur are old and refer to the following MBPs

     

            MacBook Pro 15-inch and 17-inch models with NVIDIA GeForce 8600M GT graphics processors

      • MacBook Pro (17-Inch, 2.4GHz)
      • MacBook Pro (15-Inch, 2.4/2.2GHz)
      • MacBook Pro (Early 2008)

     

    As for the mid-2010 MacBook Pro's, some of them have hardware issues and some of them do not. Since each computer has to evaluated, it cannot be definitively stated that a faulty logic board will fix this problem. It has worked for some people on this forum, but I know of several MBP 15" and 17" mid 2010 owners who eventually got their computers working up to spec without a logic board replacement. (myself included) If Lion would have been properly tested, many of these problems would be non-existant.

  • by Mantralux,

    Mantralux Mantralux Sep 7, 2011 1:02 PM in response to Tess888
    Level 1 (0 points)
    Sep 7, 2011 1:02 PM in response to Tess888

    "Since each computer has to evaluated, it cannot be definitively stated that a faulty logic board will fix this problem."

     

    It is a hardware issue, connected to a faulty batch of different components on a logic board. If it was a Lion bug, all people with the same machine would have the same issue, which is not the case.

     

    "It has worked for some people on this forum"

     

    It has worked for every single person in this thread who had a logic board replacement with one from the newer batches. I had to have the logic board replaced twice before I got a newer one.

     

    If you replace your logic board, and the logic board isn't from the early batch, your blackout problems will be solved. Your mysterious friends are hypothetical at best, the issue is 100% hardware.

     

    The only software "issue" is that Lion exposed the hardware problem - Snow Leopard didn't do that to the same extent.

     

    No reason to keep speculating, Apple are replacing the logic boards for free, even if you're out of warranty. That is the biggest evidence it's hardware, not software.

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