whetty101

Q: Lion randomly crashes - black screen

Lion crashes ever now and thenand stays on a black screen. Its totally unresponsive, all I can do is force shut down but I've done this about 4 times already today any idea what's going on, or how to fix?

 

Thanks!

Posted on Jul 20, 2011 2:55 PM

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Q: Lion randomly crashes - black screen

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  • by Tess888,

    Tess888 Tess888 Sep 9, 2011 1:12 PM in response to g.panos
    Level 1 (5 points)
    Sep 9, 2011 1:12 PM in response to g.panos

    g. panos----That is too strange, since my Mac Book Pro i7, 15". 8Gb from Apple purchased Apr 21, 2010 did exactly the same thing...but I can't attribute it all to magic...when Lion finally decided to upgrade the printer drivers, there was a big improvement...Apple update for handling raw files also helped graphic switching problems. Also uninstalled Adobe Air, which causes excessive error scripts in Lion...in the thousands...I never even installed this program, but it kind of snuck on during a Photoshop install...also eliminated about 30 startup items (now have about 10 items in startup)...one of these maneuvers brought stability at last...in my opinion, Lion is very narrow parameters of what it will and will not accept, and this "Apple, my way or the highway" programming is going to cause us all a lot of grief before it's straightened out. Also formatted my Time Machine drive from Snow Leopard, and now it works fine with Lion.

  • by Vito Botta,

    Vito Botta Vito Botta Sep 9, 2011 1:25 PM in response to wast3gat3
    Level 1 (0 points)
    Sep 9, 2011 1:25 PM in response to wast3gat3

    Cool, thanks. I'll definitely go there then if the problem persists.

    One little update though: yesterday I removed the plastic hard case from my MBP and since then I haven see no kernel panics (yet) and the system is a lot more stable. I am wondering whether the case was worsening the cooling although I haven't seen a big difference with the temperatures. Weird

  • by Vito Botta,

    Vito Botta Vito Botta Sep 9, 2011 1:27 PM in response to Mantralux
    Level 1 (0 points)
    Sep 9, 2011 1:27 PM in response to Mantralux

    Thanks for the tip

  • by kowalenzo,

    kowalenzo kowalenzo Sep 9, 2011 2:02 PM in response to Vito Botta
    Level 1 (0 points)
    Sep 9, 2011 2:02 PM in response to Vito Botta

    Just got my MBP with replaced logic board - works great.

     

    To solve this issue, you must replace your logic board. Period.

  • by Rick Auricchio,

    Rick Auricchio Rick Auricchio Sep 9, 2011 2:25 PM in response to kowalenzo
    Level 2 (280 points)
    Sep 9, 2011 2:25 PM in response to kowalenzo

    Purchase date is not nearly precise enough to classify the manufacturing date of the computers. Nobody can be sure about manufacturing timelines, regional inventory, shipping times, and store inventory. It gets even worse when you factor in the various countries to which Apple ships product.

     

    Model/screen size/speed/serial number is the only sure way to determine manufacturing date. And if it turns out to be a hardware problem, this will be the way Apple will identify affected computers.

     

    For now, just saying "Mid-2010" is close enough. There's no way to fine-tune a manufacturing date without a serial-number range.

  • by Tess888,

    Tess888 Tess888 Sep 9, 2011 2:56 PM in response to Rick Auricchio
    Level 1 (5 points)
    Sep 9, 2011 2:56 PM in response to Rick Auricchio

    Of course you are 100% correct-- serial numbers are the most accurate way to date when  a computer is manufactured. I was hoping, however, that if everyone having problems that defy a fix would list their purchase dates, that we would start to see some sort of pattern emerge for a particular month or time of year when these defects started to show up...since only Apple has the data which aligns serial numbers with manufacturing dates and distribution ( and I don't see them distributing this info to their customers) I was hoping for an unofficial tally of when the problems started...for instance, people who bought their computers hot off the manufacturing line after the April 13, 2010 announcement don't seem to have a problem...later purchases around July or August, do seem to have issues. Just looking for some way to figure this out, without any Apple feedback on this issue...

  • by Rick Auricchio,

    Rick Auricchio Rick Auricchio Sep 9, 2011 3:29 PM in response to Tess888
    Level 2 (280 points)
    Sep 9, 2011 3:29 PM in response to Tess888

    I agree, and while we're waiting for a fix, we might as well do something useful!

     

    I bought my 2.53 i5 15" MBP on 09 Nov 2011, ordered online from Apple. I haven't yet moved past 10.6.7...

  • by iRod_Shuffle,

    iRod_Shuffle iRod_Shuffle Sep 9, 2011 3:38 PM in response to whetty101
    Level 1 (5 points)
    Sep 9, 2011 3:38 PM in response to whetty101

    Hope it all works out well for you guys soon. Now I have another problem with my replacement Macbook Pro..... The 2011 models doesn't come with any installation cd's.................................. I was trying to install Bootcamp, because I thought it was just in the box like the previous models. BUT NO!

  • by Tess888,

    Tess888 Tess888 Sep 9, 2011 4:10 PM in response to iRod_Shuffle
    Level 1 (5 points)
    Sep 9, 2011 4:10 PM in response to iRod_Shuffle

    You should be able to get download priviledges from the Apple App store, since for you this is a brand new computer...or you may still have the ability to download Lion from the app store if you purchaed it as an update to Snow Leopard...In any case, why not call Apple and see what they have to say....you can then make a boot disk by following these instructions... http://lifehacker.com/5823096/how-to-burn-your-own-lion-install-dvd-or-flash-dri ve   or   http://www.tuaw.com/2011/06/07/how-to-burn-a-lion-boot-disc/   hope this helps...

  • by gatesbuster,

    gatesbuster gatesbuster Sep 9, 2011 4:18 PM in response to maxxxpowa
    Level 1 (4 points)
    iPhone
    Sep 9, 2011 4:18 PM in response to maxxxpowa

    The apple store would not replace the logic board on my MBP 2010. They aknowledge the BSOD but after testing the laptop and reading all the posts of this forum they said it is most likely a software issue. The genius suggested that I would wait for the next updates of lion and if the issue reappears to come back and see them. I went twice there, called them 3 times. My MBP is still under warranty. I am glad that I did purchase the apple care, so if they don't fix it by 10.7.2 they are going to have an earfull from me....

  • by Tess888,

    Tess888 Tess888 Sep 9, 2011 4:37 PM in response to gatesbuster
    Level 1 (5 points)
    Sep 9, 2011 4:37 PM in response to gatesbuster

    You always have the option of contacting Apple directly since you do have Apple Care. Tell the online support that your local store is unwilling or unable to address the BSOD and you want to have this issue addressed now...they will send "a box," which will transport your computer to the Apple repair site for evaluation...that is if you can spare your computer for about a week...the quality of the Apple stores really is so different from place to place...some do all of their own repairs, while other stores send the computer to Apple repair just as you would have done...

  • by Paul Ford,

    Paul Ford Paul Ford Sep 9, 2011 5:09 PM in response to Tess888
    Level 1 (0 points)
    Sep 9, 2011 5:09 PM in response to Tess888

    45 min chat with Apple Support yesterday (3rd call to them, 1 visit also to Apple Store for 24 hour hardwear check) and talked with supervisor. We went through everything mentioned on this link and suggestions from MacFixit and they sincerely believe that the next upgrade will fix the issue. They do not believe their in-house hardware testing is flawed and if it is not finding a hardware flaw, then replacing the board won't ultimately fix it. Of course there may be some other software interactions which are increasing/decreasing the frequency but I now have also gfxCardStatus on integrated and things are stable. I am out of warranty but believe they will make things right if needed. Lets hope 10.7.2 is out soon. I do like some of Lion though...

  • by novamac,

    novamac novamac Sep 9, 2011 10:26 PM in response to whetty101
    Level 1 (0 points)
    Sep 9, 2011 10:26 PM in response to whetty101

    this is getting much wrose, afetr updating to 10.7.1.

  • by novamac,

    novamac novamac Sep 9, 2011 10:39 PM in response to whetty101
    Level 1 (0 points)
    Sep 9, 2011 10:39 PM in response to whetty101

    PLZ FIX THIS ALREADY!!! 10.7.1 - i lost my work twice!!!!

  • by Jean Regisser,

    Jean Regisser Jean Regisser Sep 10, 2011 12:50 AM in response to Tess888
    Level 1 (0 points)
    Sep 10, 2011 12:50 AM in response to Tess888

    You can check when your computer was manufactured by entering its serial number on this website: http://www.appleserialnumberinfo.com/

     

    Mine says:

    Model:          - MacBook Pro (15-inch, Mid 2010) (CTO)

    Build Country:          - Your Mac was built in Changhai, China.

    Build Year:          - Your Mac was built in 2010.

    Build Week          - Your Mac was built in week 49 of that year (December).

    Production Nr.:          - Your Mac was number 665 to be built that week.

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