Q: Lion randomly crashes - black screen

I have written to Apple CEO Tim Cook about this issue. I didn't expect a response, to be honest but after just a few hours received a phone call from Apple staff in San Jose. I have been promised a further call later today.

aexis, I think there are two scenarios.

1. The logic board is corrupt. Therefore some people told that they still have the problem with BSOD, even when they downgraded to Snow Leopard.

2. It could be a software issue. The reasons told RichHolland some posts above.

MBP 2010 i5 - I too have the random BSOD but only when waking from sleep. Very frustrated.

So I took my MBP 2010 to the Apple Store today and asked them about the problem, they laughed and told me that they couldn't do anything. Sure, they could try another logic board but this wasn't going to help.

The only thing I could do is wait...

I’ve just discovered that when I get the black screen if I move the display (as if I was going to shut down the computer) I get the light back on the display.

I’m using a white MacBook (Early 2009), NVIDIA GeForce 9400M 256 MB, Lion 10.7.1.

Pomar, your problem sounds like a mechanical issue with the screen cable, unrelated to the Lion issue. Though the problem may have happened since you installed Lion, it's probably coincidental. Nobody else has reported that moving the screen changes anything.

Sometimes (not usually) when my 2010 MacBook Pro appears to have the Black Screen of Death if I close my MBP, wait for the white LED to start cycling like it's asleap, then open it up again the screen lights up and I can use my computer at least long enough to save and quit things (eventually it will get the spiining beachball on every app).

Other times things seem to be going well and all of a sudden half or none of my apps can connect to the Internet. If I can shut off WiFi my computer won't hang but sometimes trying to shut down WiFi causes the SBBoD to appear on every app. If I can shut off WiFi usually I can wait 30 seconds and reenable it and often all is OK.

These quirks never happened before Lion, and for my computer almost never happen unless the computer has been allowed to go to sleep first. If it never sleeps Aperture, etc. all work pretty normally with a rare hang (once or twice a week) similar to when I was using Snow Leopard.

I'm pleased to report that after writing to Apple CEO Tim Cook I received calls from Apple staff in San Jose and then in Singapore - I'm based in Bangkok. I have been promised either a free replacement, pre-tested logic board or a replacement computer for my out-of-warranty mid-2010 MacBook Pro. I am assured that this will solve my BSOD problems.

After 92000 pageviews and 1200 posts the answer is that we're all personally have to email Tim Cook to get our **** done.

Want to post his email address? I'm game...

I have a Macbook pro 2.66 GHz i7 4 GB 1067 MHz DDR3.. and know nothing about computers. However, after reading many posts on this site, I feel pretty well educated.  I have the "BSOD" as you all put it and it is completely random, but I have found I can trigger it by clicking on the second page of effects in photobooth and you all helped me figure out.. 

I am out of warranty... so that's a problem. but I never had this problem before my lion upgrade. In fact, I had no problems. 

The problem is not fixable by me, and applecare has walked me through numerious reinstalls and partition creations and still the persistent BSOD never sleeps, or always sleeps, however you wanna put it lol...

anyway, i need a solution. any ideas? you guys seem to have it more figured out than the geniuses... they all, like you all have mentioned, have "never heard of the problem" . this is fine, I doesnt bother me that they've "never heard of it" cuz they have now from all of us.

aiiiight. well im expected a call back from applecare and Im going to tell him the BSOD hasnt stopped even after the new partition and install. 

any suggestions on what to say to applecare to convince them to do whatever they need (new logic board possibly?) to fix my computer free of charge with it being out of warranty?

THANKS GUYS. btw i shld email tim cook too lol

i forgot to mention MID-2010 macbook pro.. to make my post all the more relevant. 

Well I picked up my MacBook Pro from the Apple Store again yesterday.  This time they ACTUALLY replaced my logic board.  So far everything is working perfectly!  I have not had any BSOD's or any other problems.  It has only been 1 day so far but before the replacement logic board I could get a BSOD within 5-10 minutes of turning on the laptop.   So it seems like the issue has been fixed for me and it seems as if the problem really is hardware related and can be fixed with a raplacement logic board!

Good luck to everyone else with this problem and I would suggest that you really fight to get a (free) replacement logic board from Apple. 

Also just as a side note, when the Apple Store ran their "intensive" hardware tests on my MacBook Pro with the original logic board, they were not able to find anything wrong with it.  But the replacement fixed it for me so obviously their hardware tests are not able to detect the problem. 

Last Friday i went to apple store and talk about the problem with my macbook pro Intel Core i7  / NVIDIA GT330M

graphics issue and i was surprise what the technician said to me about the replasing the logic board .

He said that "replaced parts install to systems is not new parts" .. not brand new ( repared parts )

I think thats why most of guys replaced  logic board didnt fix the problem , It shoud be brand new

Lol my brand new 2011 Macbook Pro replacement got this error right after I updated the firmwire.

Interval Since Last Panic Report:  140282 sec

Panics Since Last Report:          1

Anonymous UUID:                    DA8C4AAC-47A0-4FE5-B402-EB9F7E354662

Thu Sep 15 12:23:37 2011

panic(cpu 6 caller 0xffffff80002c268d): Kernel trap at 0xffffff7f8092c41a, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x0000000000100000, CR4: 0x00000000000606e0

RAX: 0x0000000000000000, RBX: 0xffffff8013f49f00, RCX: 0x0000000000000040, RDX: 0xffffff8003fd1580

RSP: 0xffffff80f0f7bb20, RBP: 0xffffff80f0f7bb40, RSI: 0xffffff8013f49f00, RDI: 0xffffff8003fd1570

R8:  0x0000000000000018, R9:  0xffffff8013cf57c0, R10: 0x0000000000000002, R11: 0xffffff800061e4e6

R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0xffffff8013ea7200, R15: 0x0000000000000000

RFL: 0x0000000000010286, RIP: 0xffffff7f8092c41a, CS:  0x0000000000000008, SS:  0x0000000000000000

CR2: 0x0000000000000000, Error code: 0x0000000000000000, Faulting CPU: 0x6

Backtrace (CPU 6), Frame : Return Address

0xffffff80f0f7b7e0 : 0xffffff8000220702

0xffffff80f0f7b860 : 0xffffff80002c268d

0xffffff80f0f7ba00 : 0xffffff80002d7a3d

0xffffff80f0f7ba20 : 0xffffff7f8092c41a

0xffffff80f0f7bb40 : 0xffffff7f8092d1f8

0xffffff80f0f7bb60 : 0xffffff7f8092b994

0xffffff80f0f7bb90 : 0xffffff7f8092ba85

0xffffff80f0f7bbb0 : 0xffffff80006264cd

0xffffff80f0f7bc00 : 0xffffff8000626cfe

0xffffff80f0f7bc80 : 0xffffff8000627079

0xffffff80f0f7bcc0 : 0xffffff8000627251

0xffffff80f0f7bd00 : 0xffffff800061f2bb

0xffffff80f0f7bd40 : 0xffffff7f80870c11

0xffffff80f0f7bd70 : 0xffffff7f808711c4

0xffffff80f0f7bde0 : 0xffffff7f80a947a2

0xffffff80f0f7be40 : 0xffffff7f80a94377

0xffffff80f0f7be60 : 0xffffff80006264cd

0xffffff80f0f7beb0 : 0xffffff8000626cfe

0xffffff80f0f7bf30 : 0xffffff8000627079

0xffffff80f0f7bf70 : 0xffffff8000625c5f

0xffffff80f0f7bfb0 : 0xffffff8000820057

      Kernel Extensions in backtrace:

         com.apple.iokit.IOUSBFamily(4.5)[A16EBA08-CCA1-3AA5-9104-593147799CC3]@0xffffff 7f8085c000->0xffffff7f808aafff

            dependency: com.apple.iokit.IOPCIFamily(2.6.7)[6D54F06A-46B7-37FC-AF22-DE68DC18A1A3]@0xffff ff7f8083e000

         com.apple.driver.AppleUSBComposite(3.9)[F4A90B1B-103A-34EF-95AC-0AA68ACBFFFA]@0 xffffff7f80a93000->0xffffff7f80a98fff

            dependency: com.apple.iokit.IOUSBFamily(4.5.0)[A16EBA08-CCA1-3AA5-9104-593147799CC3]@0xffff ff7f8085c000

         com.razer.common.razerhid(1.2)[C58C5D95-EE17-3FD6-0358-42A15977A5FF]@0xffffff7f 8092a000->0xffffff7f8093bfff

            dependency: com.apple.iokit.IOUSBFamily(4.5.0)[A16EBA08-CCA1-3AA5-9104-593147799CC3]@0xffff ff7f8085c000

            dependency: com.apple.iokit.IOHIDFamily(1.7.0)[B1357CF2-C9CC-35A8-9841-B1505784CCF5]@0xffff ff7f808b7000

            dependency: com.apple.iokit.IOUSBHIDDriver(4.4.5)[23681705-B0B8-3004-880A-18DE7D623B02]@0xf fffff7f80922000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

Not yet set

Kernel version:

Darwin Kernel Version 11.1.0: Tue Jul 26 16:07:11 PDT 2011; root:xnu-1699.22.81~1/RELEASE_X86_64

Kernel UUID: D52AAB80-B2BC-3C6E-BBEA-78BD28064998

System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

System uptime in nanoseconds: 5704812593

last loaded kext at 2499755717: com.apple.BootCache          32 (addr 0xffffff7f81235000, size 40960)

loaded kexts:

com.razer.common.razerhid          1.02

com.apple.BootCache          32

com.apple.driver.AppleUSBTCKeyEventDriver          220.8

com.apple.driver.AppleUSBTCKeyboard          220.8

com.apple.driver.AppleIRController          309

com.apple.iokit.SCSITaskUserClient          3.0.1

com.apple.iokit.IOAHCIBlockStorage          2.0.1

com.apple.driver.AppleUSBHub          4.5.0

com.apple.driver.AppleFWOHCI          4.8.9

com.apple.driver.AirPort.Brcm4331          511.20.10

com.apple.driver.AppleSDXC          1.1.0

com.apple.iokit.AppleBCM5701Ethernet          3.0.8b2

com.apple.driver.AppleEFINVRAM          1.5.0

com.apple.driver.AppleAHCIPort          2.2.0

com.apple.driver.AppleSmartBatteryManager          161.0.0

com.apple.driver.AppleUSBEHCI          4.5.0

com.apple.driver.AppleUSBUHCI          4.4.5

com.apple.driver.AppleACPIButtons          1.4

com.apple.driver.AppleRTC          1.4

com.apple.driver.AppleHPET          1.6

com.apple.driver.AppleSMBIOS          1.7

com.apple.driver.AppleACPIEC          1.4

com.apple.driver.AppleAPIC          1.5

com.apple.driver.AppleIntelCPUPowerManagementClient          166.0.0

com.apple.nke.applicationfirewall          3.0.30

com.apple.security.quarantine          1

com.apple.driver.AppleIntelCPUPowerManagement          166.0.0

com.apple.driver.BroadcomUSBBluetoothHCIController          2.5f17

com.apple.driver.AppleUSBBluetoothHCIController          2.5f17

com.apple.iokit.IOBluetoothFamily          2.5f17

com.apple.driver.AppleThunderboltDPOutAdapter          1.5.0

com.apple.driver.AppleThunderboltDPInAdapter          1.5.0

com.apple.driver.AppleThunderboltDPAdapterFamily          1.5.0

com.apple.driver.AppleThunderboltPCIDownAdapter          1.1.8

com.apple.driver.AppleUSBMultitouch          220.23

com.apple.driver.AppleUSBMergeNub          4.4.5

com.apple.iokit.IOUSBHIDDriver          4.4.5

com.apple.driver.AppleUSBComposite          3.9.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.0.1

com.apple.iokit.IOBDStorageFamily          1.6

com.apple.iokit.IODVDStorageFamily          1.6

com.apple.iokit.IOCDStorageFamily          1.7

com.apple.driver.XsanFilter          403

com.apple.iokit.IOAHCISerialATAPI          2.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily          3.0.1

com.apple.driver.AppleThunderboltNHI          1.2.8

com.apple.iokit.IOThunderboltFamily          1.6.3

com.apple.iokit.IOUSBUserClient          4.4.5

com.apple.iokit.IOFireWireFamily          4.4.5

com.apple.iokit.IO80211Family          400.40

com.apple.iokit.IOEthernetAVBController          1.0.0d5

com.apple.iokit.IONetworkingFamily          2.0

com.apple.iokit.IOAHCIFamily          2.0.7

com.apple.iokit.IOUSBFamily          4.5.0

com.apple.driver.AppleEFIRuntime          1.5.0

com.apple.iokit.IOHIDFamily          1.7.0

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          165

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.DiskImages          326

com.apple.iokit.IOStorageFamily          1.7

com.apple.driver.AppleKeyStore          28.18

com.apple.driver.AppleACPIPlatform          1.4

com.apple.iokit.IOPCIFamily          2.6.7

com.apple.iokit.IOACPIFamily          1.4

Model: MacBookPro8,2, BootROM MBP81.0047.B1E, 4 processors, Intel Core i7, 2.2 GHz, 8 GB, SMC 1.69f1

Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.100.98.75.10)

Bluetooth: Version 2.5.0f17, 2 service, 19 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB

Serial ATA Device: MATSHITADVD-R   UJ-8A8

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3

USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0253, 0xfa120000 / 5

USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8

USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3