whetty101

Q: Lion randomly crashes - black screen

Lion crashes ever now and thenand stays on a black screen. Its totally unresponsive, all I can do is force shut down but I've done this about 4 times already today any idea what's going on, or how to fix?

 

Thanks!

Posted on Jul 20, 2011 2:55 PM

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Q: Lion randomly crashes - black screen

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  • by PR-Imagery,

    PR-Imagery PR-Imagery Oct 3, 2011 1:59 PM in response to deborah16
    Level 1 (4 points)
    Notebooks
    Oct 3, 2011 1:59 PM in response to deborah16

    "I would like someone to explain to me why we are all waiting for Apple to acknowledge that there is a problem with these Macbooks." That pretty much answers your question. Until Apple actually acknowledges the problem, and takes steps to rectify the issue on their customer's behalf, I'm sure people will like to actually be able to use their expensive computers and not be stuck with a crappy machine, in a endless loop of "repairs" and "diagnostic". So while you constantly keep on Apple until they actually do something to fix your problem, you can actually use it.

     

    "I thought that buying a Macbook would be the end of all the problems with Windows" - Did not know Windows was a computer. Pretty sure Microsoft doesn't sell hardware. Software and hardware are two completely different things.

  • by deborah16,

    deborah16 deborah16 Oct 3, 2011 2:28 PM in response to PR-Imagery
    Level 1 (0 points)
    Oct 3, 2011 2:28 PM in response to PR-Imagery

    Thank you and sorry that you just missed the point! I thought Apple made computers that contain hardware & software which is all supposed to work together, isn't that what makes them so different to Windows based computers? I am not stupid (as you are trying to make me out to be) and I have already had the logic board replaced after 8 months on my Macbook Pro. All I was saying is that my Windows laptop is still working and I've not had to spend precious time trying to find out why it isn't as I have with my Macbook Pro and whereas the Macbook cost over £1200 the HP windows laptop cost £450 and I've not purchased any additional warranty which Apple seem to pressure you into buying. If anyone in the UK is having problems with a Macbook please check out Trading Standards because you don't need to keep buying these additional warranties.

     

    And by the way.....

    It’s designed to be a better computer.

    When you buy a computer, you want it to last. And a Mac will. That’s because a Mac is designed and built to be as reliable as it is beautiful.

  • by deborah16,

    deborah16 deborah16 Oct 3, 2011 2:44 PM in response to PR-Imagery
    Level 1 (0 points)
    Oct 3, 2011 2:44 PM in response to PR-Imagery

    This is also stated on the Apple website

     

    'Why get a new PC and just upgrade your computer, when you can get a Mac and upgrade your entire computer experience?'

     

    Certainly did that!

  • by NovapaX,

    NovapaX NovapaX Oct 4, 2011 12:29 AM in response to whetty101
    Level 1 (0 points)
    Oct 4, 2011 12:29 AM in response to whetty101

    I had these exact problems, also in 10.6.8 (MBP mid 2010, Core i7)

    (used the 2nd-effect-page of Photobooth to reproduce everytime)

    Got it after a logic board replacement for another problem.

     

    Got back to the reseller, got my LoBo replaced again, problem solved!

     

    So, just get your LoBo replaced untill it works!

  • by bmoodyvid,

    bmoodyvid bmoodyvid Oct 4, 2011 2:41 AM in response to whetty101
    Level 1 (0 points)
    Oct 4, 2011 2:41 AM in response to whetty101

    This is killing me! I am crashing every day since I installed LION. When I say "crashing' I mean the screen goes black and I have to do a reboot. My MacBook Pro is just over a year old and will all the upgrades it was over $4000. Every time this happens my computer sends a report and now I am adding comments. This has got to be fixed now. I have a 2.66GHz Interl Core i7 8GB 1067 Mhz DDR3 Memory, Intel HD Graphics 288 MB, High resloution screen, and 7200RPM 500GB drive, Lion 10.7.1

     

    HELP APPLE!!!!

  • by bulwerboys,

    bulwerboys bulwerboys Oct 4, 2011 5:08 AM in response to darren168
    Level 1 (0 points)
    Oct 4, 2011 5:08 AM in response to darren168

    Logic board replacement is not the ONLY fix, I've had them do three logic boards now. Thats should tell you somethings not right. I think Apple do care, they are trying, but they cant really understand it them selves.

     

    I think its got more to do with our overall machine configuration / specifications being incompatible. I also suspect Apple suspect that, but they can't admit it and certainly wont offer to replace your machine free of charge untill they have absolutley ruled out all other possibilities first by seeing BSOD occur first hand in their workshops for each individual machine.

     

    I hope!

  • by pez_head,

    pez_head pez_head Oct 4, 2011 5:32 AM in response to bulwerboys
    Level 1 (0 points)
    Oct 4, 2011 5:32 AM in response to bulwerboys

    I agree logic board is not the only fix. If you have the bsod you should be able to vnc to desktop and all will be working fine. I'm working with nvidia on this under win 7 because apple didn't want to help

  • by ElegantDesign,

    ElegantDesign ElegantDesign Oct 4, 2011 6:24 AM in response to pez_head
    Level 1 (0 points)
    Oct 4, 2011 6:24 AM in response to pez_head

    Perhaps this is what's happening under Win 7, but under Lion I've tried pinging the machine as well as SSH'ing into it (both of which normally work) after a BSOD has occurred but before I power it down, and it certainly seems completely unresponsive on the network indicating at the very least a more severe OS breakdown if not a complete kernel panic. The Airport ethernet link appears to hold according to the Airport Utility monitoring the Airport Base Station, but that's about it.

  • by vicjeb,

    vicjeb vicjeb Oct 4, 2011 3:27 PM in response to bmoodyvid
    Level 1 (0 points)
    Oct 4, 2011 3:27 PM in response to bmoodyvid

    exactly the same as you

    now the problem drive me crazy

    i guess i have to reboot my MBP 10times a day, i cant stand it

    and the technical guys they cant even help

  • by vicjeb,

    vicjeb vicjeb Oct 4, 2011 3:33 PM in response to ElegantDesign
    Level 1 (0 points)
    Oct 4, 2011 3:33 PM in response to ElegantDesign

    i dont think so, cuz i have never installed  win7 on my MBP

    but my MBP still got the problem, how can u explain that?

  • by wheelman38,

    wheelman38 wheelman38 Oct 4, 2011 3:50 PM in response to vicjeb
    Level 1 (0 points)
    Oct 4, 2011 3:50 PM in response to vicjeb

    Upgade to Lion. Apple replaces the logic board and screen for free. I was experiencing BSOD while in Photo Booth and moving to the second key in effects. If I chose the second choice or button in effects the screen would crash. Genius bar did a clean install of Lion, checked all hardware (good). With all that completed, the screen still went black while in Photo Booth. They were stymied. The problem statrted with the upgrade to Lion. I told Genius that the fix would be a new board. They took my suggestion and wound up replacing the screen also. All is well for now. Customer service wa outstanding.

  • by vicjeb,

    vicjeb vicjeb Oct 4, 2011 4:02 PM in response to wheelman38
    Level 1 (0 points)
    Oct 4, 2011 4:02 PM in response to wheelman38

    thx man that really help, i'll contact the genius bar again

    last time they told me i have to uninstall the Lion to fix the problem

  • by RT381,

    RT381 RT381 Oct 4, 2011 4:17 PM in response to wheelman38
    Level 1 (0 points)
    Oct 4, 2011 4:17 PM in response to wheelman38

    Lucky man, I spend 2 full hrs arguing with the geniuos guy and his supervisor and came out with the below options:

    you either Downgrade to snow leopard

    or

    pay $600 bucks and get the logic board replaced!

    I am not exaggerating! I asked the supervisor to confirm.

    Are these my options?

    She Said Yes ok?

    I said no not ok! and left the store

     

    so frustrating! so disappointing too. been apple fan for 6 years now. every major product!

     

    outstanding customer service indeed!!!

  • by vicjeb,

    vicjeb vicjeb Oct 4, 2011 4:23 PM in response to RT381
    Level 1 (0 points)
    Oct 4, 2011 4:23 PM in response to RT381

    r u still under the warranty

    anyway i will go and give it a shot, BTW  WHERE r u from

    i lived in AU, hope the genious guy in au can replace the board for free

  • by RT381,

    RT381 RT381 Oct 4, 2011 4:44 PM in response to vicjeb
    Level 1 (0 points)
    Oct 4, 2011 4:44 PM in response to vicjeb

    no I am no longer u der warranty. if u are they will do it for free. my warranty just expired before lion. still I think it's unfair coz everyone is able to upgrade to lion but not me. because was unlucky to have been sold a defective logic board from the beginning

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