whetty101

Q: Lion randomly crashes - black screen

Lion crashes ever now and thenand stays on a black screen. Its totally unresponsive, all I can do is force shut down but I've done this about 4 times already today any idea what's going on, or how to fix?

 

Thanks!

Posted on Jul 20, 2011 2:55 PM

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Q: Lion randomly crashes - black screen

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  • by CKSEE,

    CKSEE CKSEE Oct 21, 2011 9:43 AM in response to madanan
    Level 1 (0 points)
    Oct 21, 2011 9:43 AM in response to madanan

    In my case (MBP 15" 2010), it can't be logic board problem as i never had a single BSOD in SL for almost a year before Lion.

     

    I always have strong faith with Apple until now. This is a serious problem as people are losing work on the Mac because of the freezing problem. It's crazy there is still no official solution from Apple for so many months since Lion brought the problems onto us (other than a brief official acknowledgement of the problem by Apple Support on 12th October 2011)....

  • by MrMeerKat,

    MrMeerKat MrMeerKat Oct 21, 2011 9:57 AM in response to CKSEE
    Level 1 (0 points)
    Oct 21, 2011 9:57 AM in response to CKSEE

    I also had no problems under SL but did when I upgraded to Lion. So may be it is some issue with the batch of logic boards in mid 2010 machines, as a note I have only been running for 24 hrs since logic board was replaved but before I was having mutiple crahses every day and could make it happen at will, this is no longer the case, so fingers crossed.

     

    Mike

  • by Dugby,

    Dugby Dugby Oct 21, 2011 6:00 PM in response to whetty101
    Level 1 (4 points)
    iPad
    Oct 21, 2011 6:00 PM in response to whetty101

    Does this look what you have been getting?

     

     

     

    Interval Since Last Panic Report:  18076 sec

    Panics Since Last Report:          1

    Anonymous UUID:                    350C16BD-B70C-4BAF-95E1-9FEB6CD0A899

     

    Fri Oct 21 12:35:37 2011

    panic(cpu 2 caller 0xffffff7f809f104f): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff8115b46000 0x0a5480a2, D0, P3/4

    Backtrace (CPU 2), Frame : Return Address

    0xffffff80f24032b0 : 0xffffff8000220702

    0xffffff80f2403330 : 0xffffff7f809f104f

    0xffffff80f24033c0 : 0xffffff7f80ae113c

    0xffffff80f2403410 : 0xffffff7f80ae11fc

    0xffffff80f2403470 : 0xffffff7f80d8d749

    0xffffff80f24035b0 : 0xffffff7f80b00259

    0xffffff80f24035e0 : 0xffffff7f809fa98a

    0xffffff80f2403690 : 0xffffff7f809f628c

    0xffffff80f2403880 : 0xffffff7f809f7e91

    0xffffff80f2403960 : 0xffffff7f81898138

    0xffffff80f24039a0 : 0xffffff7f818a7798

    0xffffff80f24039c0 : 0xffffff7f818c33fc

    0xffffff80f2403a00 : 0xffffff7f818c3461

    0xffffff80f2403a40 : 0xffffff7f818ab60d

    0xffffff80f2403a90 : 0xffffff7f81861f63

    0xffffff80f2403b10 : 0xffffff7f818609d4

    0xffffff80f2403b40 : 0xffffff7f81866429

    0xffffff80f2403b70 : 0xffffff80006528dd

    0xffffff80f2403be0 : 0xffffff8000652c7c

    0xffffff80f2403c40 : 0xffffff800065343b

    0xffffff80f2403d80 : 0xffffff80002a3898

    0xffffff80f2403e80 : 0xffffff8000223006

    0xffffff80f2403eb0 : 0xffffff8000214829

    0xffffff80f2403f10 : 0xffffff800021bb58

    0xffffff80f2403f70 : 0xffffff80002ae8a0

    0xffffff80f2403fb0 : 0xffffff80002d8383

         Kernel Extensions in backtrace:

            com.apple.NVDAResman(7.1.2)[3B24E838-5E73-362B-97FA-239F5AEE7D81]@0xffffff7f809 90000->0xffffff7f80c69fff

               dependency: com.apple.iokit.IOPCIFamily(2.6.7)[6D54F06A-46B7-37FC-AF22-DE68DC18A1A3]@0xffff ff7f80862000

               dependency: com.apple.iokit.IONDRVSupport(2.3.2)[6517D9A6-58F5-3CFC-B021-C882306150D5]@0xff ffff7f8097e000

               dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[55FF26D3-292D-3B4B-8AB7-1D25C8B4313B]@0 xffffff7f80946000

            com.apple.nvidia.nv50hal(7.1.2)[2E84958C-1EEC-316B-9F7A-68C368F83476]@0xffffff7 f80c6a000->0xffffff7f80f8bfff

               dependency: com.apple.NVDAResman(7.1.2)[3B24E838-5E73-362B-97FA-239F5AEE7D81]@0xffffff7f809 90000

            com.apple.GeForce(7.1.2)[61E6C721-447E-39D3-BAB8-2A661467B517]@0xffffff7f818490 00->0xffffff7f81908fff

               dependency: com.apple.NVDAResman(7.1.2)[3B24E838-5E73-362B-97FA-239F5AEE7D81]@0xffffff7f809 90000

               dependency: com.apple.iokit.IONDRVSupport(2.3.2)[6517D9A6-58F5-3CFC-B021-C882306150D5]@0xff ffff7f8097e000

               dependency: com.apple.iokit.IOPCIFamily(2.6.7)[6D54F06A-46B7-37FC-AF22-DE68DC18A1A3]@0xffff ff7f80862000

               dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[55FF26D3-292D-3B4B-8AB7-1D25C8B4313B]@0 xffffff7f80946000

     

    BSD process name corresponding to current thread: WindowServer

     

    Mac OS version:

    11C74

     

    Kernel version:

    Darwin Kernel Version 11.2.0: Tue Aug  9 20:54:00 PDT 2011; root:xnu-1699.24.8~1/RELEASE_X86_64

    Kernel UUID: 59275DFA-10C0-30B3-9E26-F7B5DFB1A432

    System model name: MacBookPro6,2 (Mac-F22586C8)

     

    System uptime in nanoseconds: 18259034975625

    last loaded kext at 18200301247117: com.apple.iokit.IOAVBFamily    1.0.0d22 (addr 0xffffff7f80827000, size 36864)

    last unloaded kext at 16809440342352: com.apple.iokit.IOAVBFamily    1.0.0d22 (addr 0xffffff7f80827000, size 36864)

    loaded kexts:

    com.Cycling74.driver.Soundflower    1.5.1

    com.apple.filesystems.smbfs    1.7.0

    com.apple.driver.AppleHWSensor    1.9.4d0

    com.apple.filesystems.autofs    3.0

    com.apple.driver.AppleMikeyHIDDriver    122

    com.apple.driver.AppleHDA    2.1.3f7

    com.apple.driver.AppleMikeyDriver    2.1.3f7

    com.apple.driver.AudioAUUC    1.59

    com.apple.driver.AGPM    100.12.42

    com.apple.driver.SMCMotionSensor    3.0.1d2

    com.apple.driver.AppleSMCLMU    2.0.1d2

    com.apple.iokit.IOUserEthernet    1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X    7.0.0

    com.apple.driver.AudioIPCDriver    1.2.1

    com.apple.driver.ACPI_SMC_PlatformPlugin    4.7.5d4

    com.apple.driver.AppleLPC    1.5.3

    com.apple.driver.AppleMuxControl    3.0.16

    com.apple.driver.AppleUpstreamUserClient    3.5.9

    com.apple.GeForce    7.1.2

    com.apple.driver.AppleMCCSControl    1.0.26

    com.apple.driver.AppleIntelHDGraphics    7.1.2

    com.apple.driver.AppleIntelHDGraphicsFB    7.1.2

    com.apple.driver.AppleUSBTCButtons    225.2

    com.apple.driver.AppleUSBTCKeyboard    225.2

    com.apple.driver.AppleIRController    312

    com.apple.driver.AppleUSBCardReader    3.0.1

    com.apple.iokit.SCSITaskUserClient    3.0.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1

    com.apple.BootCache    33

    com.apple.iokit.IOAHCIBlockStorage    2.0.1

    com.apple.driver.AppleUSBHub    4.5.0

    com.apple.driver.AppleFWOHCI    4.8.9

    com.apple.iokit.AppleBCM5701Ethernet    3.0.8b2

    com.apple.driver.AirPort.Brcm4331    512.20.18

    com.apple.driver.AppleEFINVRAM    1.5.0

    com.apple.driver.AppleSmartBatteryManager    161.0.0

    com.apple.driver.AppleAHCIPort    2.2.0

    com.apple.driver.AppleUSBEHCI    4.5.0

    com.apple.driver.AppleACPIButtons    1.4

    com.apple.driver.AppleRTC    1.4

    com.apple.driver.AppleHPET    1.6

    com.apple.driver.AppleSMBIOS    1.7

    com.apple.driver.AppleACPIEC    1.4

    com.apple.driver.AppleAPIC    1.5

    com.apple.driver.AppleIntelCPUPowerManagementClient    167.0.0

    com.apple.nke.applicationfirewall    3.2.30

    com.apple.security.quarantine    1

    com.apple.driver.AppleIntelCPUPowerManagement    167.0.0

    com.apple.iokit.IOAVBFamily    1.0.0d22

    com.apple.kext.triggers    1.0

    com.apple.driver.DspFuncLib    2.1.3f7

    com.apple.driver.AppleSMBusController    1.0.10d0

    com.apple.iokit.IOFireWireIP    2.2.4

    com.apple.driver.AppleHDAController    2.1.3f7

    com.apple.iokit.IOHDAFamily    2.1.3f7

    com.apple.iokit.IOSurface    80.0

    com.apple.iokit.IOBluetoothSerialManager    4.0.1f4

    com.apple.iokit.IOSerialFamily    10.0.5

    com.apple.iokit.IOAudioFamily    1.8.3fc11

    com.apple.kext.OSvKernDSPLib    1.3

    com.apple.driver.ApplePolicyControl    3.0.16

    com.apple.driver.AppleSMC    3.1.1d8

    com.apple.driver.IOPlatformPluginFamily    4.7.5d4

    com.apple.driver.AppleSMBusPCI    1.0.10d0

    com.apple.driver.AppleGraphicsControl    3.0.16

    com.apple.driver.AppleBacklightExpert    1.0.3

    com.apple.nvidia.nv50hal    7.1.2

    com.apple.NVDAResman    7.1.2

    com.apple.iokit.IONDRVSupport    2.3.2

    com.apple.iokit.IOGraphicsFamily    2.3.2

    com.apple.driver.AppleUSBMultitouch    227.1

    com.apple.driver.BroadcomUSBBluetoothHCIController    4.0.1f4

    com.apple.driver.AppleUSBBluetoothHCIController    4.0.1f4

    com.apple.iokit.IOBluetoothFamily    4.0.1f4

    com.apple.iokit.IOUSBHIDDriver    4.4.5

    com.apple.iokit.IOSCSIBlockCommandsDevice    3.0.1

    com.apple.iokit.IOUSBMassStorageClass    3.0.0

    com.apple.driver.AppleUSBMergeNub    4.5.3

    com.apple.driver.AppleUSBComposite    3.9.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.0.1

    com.apple.iokit.IOBDStorageFamily    1.6

    com.apple.iokit.IODVDStorageFamily    1.7

    com.apple.iokit.IOCDStorageFamily    1.7

    com.apple.driver.XsanFilter    403

    com.apple.iokit.IOAHCISerialATAPI    2.0.1

    com.apple.iokit.IOSCSIArchitectureModelFamily    3.0.1

    com.apple.iokit.IOUSBUserClient    4.5.3

    com.apple.iokit.IOFireWireFamily    4.4.5

    com.apple.iokit.IOEthernetAVBController    1.0.0d5

    com.apple.iokit.IO80211Family    411.1

    com.apple.iokit.IONetworkingFamily    2.0

    com.apple.iokit.IOAHCIFamily    2.0.7

    com.apple.iokit.IOUSBFamily    4.5.3

    com.apple.driver.AppleEFIRuntime    1.5.0

    com.apple.iokit.IOHIDFamily    1.7.1

    com.apple.iokit.IOSMBusFamily    1.1

    com.apple.security.sandbox    165.3

    com.apple.kext.AppleMatch    1.0.0d1

    com.apple.security.TMSafetyNet    7

    com.apple.driver.DiskImages    331

    com.apple.iokit.IOStorageFamily    1.7

    com.apple.driver.AppleKeyStore    28.18

    com.apple.driver.AppleACPIPlatform    1.4

    com.apple.iokit.IOPCIFamily    2.6.7

    com.apple.iokit.IOACPIFamily    1.4

    Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16

    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334248312D4346382020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334248312D4346382020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.100.98.75.18)

    Bluetooth: Version 4.0.1f4, 2 service, 18 devices, 1 incoming serial ports

    Network Service: AirPort, AirPort, en1

    Serial ATA Device: Hitachi HTS725050A9A362, 500.11 GB

    Serial ATA Device: MATSHITADVD-R   UJ-898

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 5

    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8

    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 3

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

    USB Device: Built-in iSight, apple_ven

  • by ardee,

    ardee ardee Oct 21, 2011 11:42 PM in response to Dugby
    Level 1 (0 points)
    Oct 21, 2011 11:42 PM in response to Dugby

    Yop, this is it!

    I think it is not HW issue, just some software. What about your opinion?

  • by oaklandraiders69,

    oaklandraiders69 oaklandraiders69 Oct 22, 2011 1:10 AM in response to ardee
    Level 1 (0 points)
    Oct 22, 2011 1:10 AM in response to ardee

    I have a Feb. 2011 MacBook Pro 13" (newest one). My computer randomly goes to a black screen, without prompting and sometimes has a black screen with a yellow line on the left side on startup. I am running Lion with the newest software update and my Mac is only a month old. Is this a hardware or software issue :S?

  • by Jorge Castillo S.,

    Jorge Castillo S. Jorge Castillo S. Oct 22, 2011 5:37 AM in response to CKSEE
    Level 1 (0 points)
    Oct 22, 2011 5:37 AM in response to CKSEE

    Could it have some relation to the utilization of Safari 5.1? After the reinstallation of Snow Leopard from Lion, I had the NVDA(OpenGL): Channel exception and Channel timeout issues after its update. In Lion, I have this error on NVDA(OpenGL) when I use or I had used it in some moment. Could it be related to some set of instructions of Safari 5.1 that uses OpenGL?

     

     

    Greetings.

  • by thal,

    thal thal Oct 22, 2011 7:26 AM in response to Martin Rehfeld
    Level 1 (0 points)
    Oct 22, 2011 7:26 AM in response to Martin Rehfeld

    In my case (MBP 15" 2010), the BSOD occure after installing Lion. The BSOD was 100% reproducible by starting a Powerpoint presentaion with a connected external monitor. Last week the Apple Reseller replaced my Logicboard an now all BSOD are gone so far.

  • by Dugby,

    Dugby Dugby Oct 22, 2011 8:55 AM in response to whetty101
    Level 1 (4 points)
    iPad
    Oct 22, 2011 8:55 AM in response to whetty101

    I think I will be taken my [MBP 15'' Nov 11 2010] to the apple store and ask for a new Logicboard

  • by derBonsaii,

    derBonsaii derBonsaii Oct 22, 2011 9:47 AM in response to whetty101
    Level 1 (0 points)
    Oct 22, 2011 9:47 AM in response to whetty101

    Okay ...

     

    now i have crashes while scanning, printing, watching movies in Safari!!

     

    the whole time beachballs ...

     

    safari ... not responding

    mail ... not responding

    finder ... not responding

     

    and yes, i'm using gfxCardStatus ...

     

    on monday i'll call apple ... and i'm happy that i'm not the person at the other side of the lane ...

     

     

    And NO, it's not only a problem of Lion, i had the same issues under 10.6.8, but i had no infos at this point.

  • by Yurashka,

    Yurashka Yurashka Oct 22, 2011 9:56 AM in response to derBonsaii
    Level 1 (0 points)
    Oct 22, 2011 9:56 AM in response to derBonsaii

    If you have AppleCare, demand that apple either fix the problem or replace the laptop. Go up the food chain from tech to customer relations to manager, as high up as it takes until someone agrees to honor the commitment you paid $300+ (cost of applecare). Refer them back to the AppleCare agreement. Maybe next time they won't take 4 months to acknowledge the problem, and once they do, commit to ETA on a fix. "We are working on it" is a Microsoft answer

  • by Plexson,

    Plexson Plexson Oct 22, 2011 10:37 AM in response to whetty101
    Level 1 (0 points)
    Oct 22, 2011 10:37 AM in response to whetty101

    Hello from Germany,

    yesterday I called Apple Germany again and I got connected to the same supporter I'd spoken to half a month ago.

    After I told him, that I had read in this forum here, that a Capture Data wouldn't help, he said that he is now sure, that the problem is hardware related.

    He then told me to go to the next Apple Reseller to get my Macbook repaired for free ( if they can diagnosticate a hardware failure ).

    So, today I went to "FMS Computer" in Schweinfurt.

    They said it's a known issue: "  Intermittent black screen or loss of video  ".

    Now my Macbook gets transported to Bad Kissingen, where it should get repaired!

    So, I hope they can diagnosticate the problem and change the logic board.

     

    I will post the results, when I get it back from FMS. ( But I don't know how long this will take... )

  • by derBonsaii,

    derBonsaii derBonsaii Oct 22, 2011 10:41 AM in response to Plexson
    Level 1 (0 points)
    Oct 22, 2011 10:41 AM in response to Plexson

    Mit wem genau hast du Telefoniert?

     

    Hab anfangs Augst mit Herrn Hauser mehrmals Kontakt gehabt,

    er wurde aber wenn ich das richtig verstanden habe in eine andere Abteilung verlegt.

     

    Ich hoffe dass da bald mal etwas nützliches von Seiten Apple kommt ...

    angeblich sind es ja nur wenige MBPs, dann sollen Sie diese doch druch ein neues ersetzen, allein schon dass ich seit einem knappen halben Jahr nicht normal arbeiten kann wäre dies Wert ...

     

    aber eben, hoffen wir das beste =)

  • by tool,

    tool tool Oct 22, 2011 11:27 AM in response to derBonsaii
    Level 2 (325 points)
    Mac OS X
    Oct 22, 2011 11:27 AM in response to derBonsaii

    Ok this just happened to me again, probably only about the 6th or 7th time now...i know not near as bad as some other users are reporting, but this has only happened to me since i updated to Lion. Never had anything like this with Snow Leopard.

     

    I get the occasional black screen when i try to wake my 17" MacBook Pro 2.8GHz (Mid-2009). When i lift the lid, the screen asking for my password appears for a brief moment, and then the screen goes black. However, the keyboard illumination remains lit, CAPS LOCK, NUM Lock lights work, the speakers work..but i have no response from the screen...but i might be on to something though...

     

    The last time this happened to me, it happened twice to me on the same day. The first time, i immediately just force restarted the computer. The 2nd time, i decided to "wait it out" for a short bit, to see if the screen would come back on itself...after determining that the keyboard was responsive to the CAPS LOCK, and NUM Lock keys lighting up, i just waited for a minute or two before i touched the keyboard again...when i did i tried the Brightness UP button, but to no avail......but immediately as soon as i hit the Brightness DOWN button, the screen came on immediately. I don't know if this is a coincidence, but i do know that the brightness level was turned all the way up, when the screen actually did come back on, i had only turned it DOWN a notch or two and it was all the way up. So i am kind of thinking maybe when the computer is turned on for an extended amount of time with the brightness all the way up (which i tend to have mine up all the way, or very close to it), maybe it is just making it work overtime or something, i dunno because i have noticed on an occasion or two that my computer will NOT go to sleep (the illumination light does NOT pulsate, but stays a solid white), yet the screen is off, the fans are running full blast...

     

    This is most often the time(s) that the BSOD have occurred for me. So maybe it is just a software/firmware fix because it has only happened to me since Lion. But my computer i still have a few months left to go on my warranty, i may try to demand a new logic board or a replacement very soon if they don't take action and recall some of these machines.

  • by Plexson,

    Plexson Plexson Oct 22, 2011 12:42 PM in response to derBonsaii
    Level 1 (0 points)
    Oct 22, 2011 12:42 PM in response to derBonsaii

    Hallo,

    am Telefon hatte ich Herrn Peter Drilling - Technical Support Advisor German.

    Eigentlich sollte ich ja dem Service Provider meine Fallnummer mitteilen, diese hat FMS jedoch überhaupt nicht haben wollen...

    Naja, mal schauen was passiert, das Problem war ihnen ja bekannt.

     

    Mit freundlichen Grüßen / Greetings

     

    Plexson

  • by Mondo Generator,

    Mondo Generator Mondo Generator Oct 22, 2011 1:25 PM in response to whetty101
    Level 1 (0 points)
    Oct 22, 2011 1:25 PM in response to whetty101

    This is ******* ridiculous. Jumped into Lion yesterday, thinking this issue wouldn't affect me. Today: 1 kernel panic, 2 freezes, one finder crash and two times a black screen when waking up from sleep.

     

    Back to SL.

     

    How's Windows 7 doing? I heard it's pretty good. Maybe I buy an ugly looking PC next time so I can WORK ok the **** thing.

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