Q: Lion randomly crashes - black screen

nest18 wrote:

 

I have 10.6.8 installed, and after reading everybody complaining about the BSOD decided to postponed the upgrade to Lion ... when I "software update" I don't get the patch ... maybe that's because I don't have Lion ?

 

I have a Mid-2010 i7 15inch MBP

 

I'll wait an see from you guys ...

 

D

The update requires OSX 10.7.2, I suggest you go to the Apple Store to get your MacBook Pro Serviced.

Have had it installed and the usual ways of causing the BSOD don't do it anymore for me, but on the other hand I have had it BSOD while playing a graphic intensive game for an hour. So it could be temperature related.

Nevertheless, I'm glad Apple came out with this fix, but it's pretty obvious that it's a hardware issue that is being patched with software (manufacture dates, small number of machines affected, "if" you are still experiencing the issue statements, 2 year guarantee of service by Apple etc.).

If I still get the BSOD while playing the same games I could play fine pre-Lion, then I'll be heading into the Apple store. And since they recently updated the 2011 line, this could be a good thing in the end.

derBonsaii wrote:

 

okay ...

 

with 10.6.3 i got no BSODs, i had the first BSODs with 10.6.8 ... =(

 

Hmmm i'll call Apple tomorrow (Switzerland) ...

 

i'll hope that they can help me ...

I had the same case, although the BSOD would only show at log in. The screen would dim out for a second and then turn back on. The issue first manifested on OSX 10.6.8 and has remained in OSX Lion 10.7.0, 10.7.1 and 10.7.2. I really hope that the update will fix this, I will post back tomorrow with my results.

Anyways, has anyone noticed a graphics improvement after the update (i.e. Smoother graphic animations).

Brilliant- Video Update fixed my 2010 Macbook Pro. No freeze on start up, no freeze with swtiching to nvidia card, no BSOD whatsover. I can now enjoy Lion - was already to buy a new computer, glad this fix worked. Great going Apple - last 3 weeks new iphone, IOS 5, 10.7.2 , iCloud, and now this fix.

Again, so far so good. Interesting thing to note, I looked at my System Information and it doesn't look like any firmware was changed according to S.I. the values are identical to what they were before, so perhaps it really was all software?

NVIDIA GeForce GT 330M:

  Chipset Model:          NVIDIA GeForce GT 330M

  Type:          GPU

  Bus:          PCIe

  PCIe Lane Width:          x16

  VRAM (Total):          512 MB

  Vendor:          NVIDIA (0x10de)

  Device ID:          0x0a29

  Revision ID:          0x00a2

  ROM Revision:          3560

  gMux Version:          1.9.21

  Displays:

Color LCD:

  Resolution:          1440 x 900

  Pixel Depth:          32-Bit Color (ARGB8888)

  Main Display:          Yes

  Mirror:          Off

  Online:          Yes

  Built-In:          Yes

I emailed Tim Cook on Sunday asking for his assistance in relation to this issue. Of course I did not expect to receive a reply from him personally.

However I did just now receive a phone call from an Apple Executive Relations representative. The representative asked me for my serial number then told me about the latest support document TS4088. I said that I was already aware of the document and the software update that is now available. I went on to say that I have installed the update but have not had time to fully test it.

We agreed that the representative would call me back in 48 hours to see how things had progressed. This was followed up with an email from the representative with her direct line phone number should I need to contact her.

I was impressed with this follow up. The representative had done her research and gave me relevant information and a means of contact should I need to progress this earlier.

While I am still angry because of all the time and effort I have wasted to this point, I now feel that I am being adequately supported by Apple.

I just applied the new video update fix.

After rebooting I opened iPhoto and watched a video full screen in there and bam, crashed as usual. Did not fix the problem for me.

i update the lion system this morning, and my laptop still has the black screen issue anyway the frequence is less than before.

and i came to apple store this afternoon, the genius guy said they would like to change a brand new MBP for me insteady chaging a board.

lol so lucky

First, I'm very glad to see that Apple released a video update patch and that many are experiencing positive results.

Earlier in this discussion, I had posted that I originally installed Lion on an external firewire drive with success and no BSOD errors. Last weekend I performed a clean install on the local hard drive and all has been well with no need for the software patch (but I'll probably still apply the patch).

1. Downloaded Lion 10.7.2 and created a USB stick installer

2. Booted from USB installer and repartitioned the Hard Drive (effectively erasing the drive)

3. Deactived WiFi and plugged in ethernet cable

4. Performed a clean install of Lion from USB installer (took approximately 30 min)

5. Installed Firefox, Chrome, Adobe CS 5, Office 2011, VMWare Fusion, Evernote, iLife, iWork and 1Password

6. I copied my iPhoto and iTunes libraries (backups) to their respective folders under Lion then launched each app for the first time. Prior to making backups of iTunes and iPhoto in Snow Leopard, I made sure I updated both applications to the most current version. Then made the backup so that when I restored under Lion it would be the correct version and hopefully remove any variables that may trigger a problem.

7. Began the normal tests looking for any signs of BSOD and so far so good. Been running for a week and have launched iPhoto and zoomed in on photos, performed the Photo Booth Effects test and so far I have not had any problems.

I am running Macbook Pro 2010 2.66 GHz i7 with 8GB of ram. I have a theory that running the install with WiFi/Bluetooth on can screw with things a bit. I only had power and ethernet cables plugged in... nothing else. I also have not pulled in any old settings from Snow Leopard stored in my Time Machine backup. I am only bringing over documents as needed. I recreated all my email accounts without pulling in any backup data.

Even though things are running well, I'll probably still apply the patch. Mainly just wanted to put out the news that not all the Macbook Pro 2010 models seem to be defective.

Good luck!

I didn't really have the BSOD anymore, since it had just cleared up by itself about 6 weeks ago...I did download the upgrade today, however, and have noticed that the video and graphic functions are noticeably faster than before. Also, the temperature of the MBP stays cooler during graphic / video usage...to be fair, however, I should test this further for a couple of days...at first glance, however, it does seem to be an improvement!. Thanks Apple!

vea1083 wrote:

 

derBonsaii wrote:

 

okay ...

 

with 10.6.3 i got no BSODs, i had the first BSODs with 10.6.8 ... =(

 

Hmmm i'll call Apple tomorrow (Switzerland) ...

 

i'll hope that they can help me ...

I had the same case, although the BSOD would only show at log in. The screen would dim out for a second and then turn back on. The issue first manifested on OSX 10.6.8 and has remained in OSX Lion 10.7.0, 10.7.1 and 10.7.2. I really hope that the update will fix this, I will post back tomorrow with my results.

 

Anyways, has anyone noticed a graphics improvement after the update (i.e. Smoother graphic animations).

Amen. Finally Apple has come out with a solution!

I tried all the instant triggers of my BSOD, but ever since the update  I have not had a crash. Keeping my fingers crossed.

I just wanted to ask. When this first thread came out I followed the suggestion of manually doing something about the switching of the video cards. Likewise, I installed a gfx software. (I forget what its called) Am I suppose to take this out and change my settings in preference now that I istalled the new fix?

Macbook Pro (Mid 2010)

2.66ghz, i7

I was actually using gfxcardstatus before this problem. I like to use "integrated" to force (intel card vs nvidia) when running on battery to save power

Not so fast, it doesn't work.

Hard for me to get much more disappointed with Apple. 

All of these suggestions like gfxcardstatu are interesting and I know forcing it to use intel works, unfortunately I bought the computer with the GPU for a reason....

Apple:

How about an actual tested fix, perhaps even one where you can demonstrate you understand what the problem was and you know how you fixed it.  You broke it, figure it out and fix it.  Otherwise you need to start providing new GPUs for all these 2010 MBPs you broke.

Nope.

Cannot install the update into my mid 2009 MBP.

Seez : "This software is not supported on your system".

Processor  2,66 GHz Intel Core 2 Duo

Memory  4 GB 1067 MHz DDR3

Graphics  NVIDIA GeForce 9400M 256 MB

Serial Number  W89471DQ642

Software  Mac OS X Lion 10.7.2 (11C74)

Just brilliant. Not. Goddammit!

This fixed the issue for me, but it also fixed Safari's memory leak. Anyone else?