Q: Lion randomly crashes - black screen

re: nps999 and vea1083

Back in the summer of 2008, I brought my daughter's MBP in with the

dead video card and they were not aware of the nVidia 8600 problem

even though there were large numbers of reports of it on the Apple

Support forums and elsewhere. It was three weeks outside the one-year

warranty and the Apple Store would not cover it but they told me that

I could contact Apple Care over the case. I had them do a Depot Swap

which would have cost me about $325 back then. I agreed to the swap

(what choice did I have?) and then went back to the office to call

Apple Care. I argued with a customer service representative, and then

spoke to his manager and got them to cover the cost of the swap. Of

course they hadn't diagnosed the problem nor the fix at that time so

the replacement board failed a year later.

A few months after the board swap, Apple identified the problem and

the fix and they extended the warranty to three years for that

problem.  Recently they extended it for four years - they are fixing

my almost four-year-old MacBook Pro which has started to Black Screen.

They also announced that they would reimburse the cost for those that

paid for depot repairs. BTW, this was in the US. My understanding is

that it wasn't always handled as well outside of the US.

I do think that it depends on who you get at the Genius Bar. The guy

that I dealt with last time and yesterday basically took my word on

the problems with the two laptops. He didn't turn them on; he didn't

run any diagnostics - he just looked up the new part and said they'd

do the swap. On my system, he just looked at the model number and said

okay.

There may be multiple workarounds to specific problems but it seems to

me that everyone that has had a board swap has had their problems

resolved - at least until that board started failing again (in our

case, two months later). I'd suggest calling AppleCare to see if you

can get them to cover the depot repair. It won't cost you anything but

your time. If you're a little bit outside the one-year warranty

timeframe, they might give you a break.

I do feel that this is a hardware issue and think that they will

eventually reimburse the depot repair charges. If you get the old

part, you might have to go through this again.

Thanks. I took your advice and called them today. I spoke to a supervisor who was very sympathetic and pleasant. He said he would have the computer tested again at the depot for the problem, as thoroughly as possible to see if anything was overlooked. If it turns out my computer is covered under the service update, they would cover it. But he obviously couldn't guarantee that would be the case--it depends on the outcome of their testing. It's not an ideal outcome (yet), but I am at least feeling confident that they are taking the problem seriously.  If, when, I have updates, I'll post.

Michael Moy2 wrote:

 

re: nps999 and vea1083

 

... I'd suggest calling AppleCare to see if you

can get them to cover the depot repair. It won't cost you anything but

your time. If you're a little bit outside the one-year warranty

timeframe, they might give you a break..

So far, so good. But if I do BSOD, I doubt your solution would help. I had a completely separate partition which I did clean installs of 10.7.0, 10.7.1, and 10.7.2 (not an upgrade from Snow Leopard, clean installs from the Lion installer for each build) and it would BSOD on command. I wouldn't even put one other piece of software on it, just Lion straight from the installer.

ManagerJosh wrote:

 

UCLAMacConvert - if you're still having issues after the BSOD, backup your drive, and delete your entire hard drive partition. From there, just ask your Apple Store to image your drive with a server install of Lion.

 

It should take no more than 15 minutes to do.

 

 

It should resolve the issue.

For those who are having trouble with Apple Store geniuses recognizing your problem, my recommendation is to call the tech support number from that knowledgebase if your Mac qualifies (i.e. you are experiencing the exact problems described in the kb, and you have a 2010 Macbook Pro).

The phone tech support guys gave me zero hassle and as soon as I referenced the kb, they were right on it. I knew how to get to the kernel panic logs and once I was elevated to Tier 2 phone support, I directly emailed my panic logs to the tech. NVDAResman is your friend (that's been the backtrace culprit in all of my BSODs and likely all of the ones that are affected by this bug). It was phone tech support who authorized my logic board replacement and set up my Genius Bar appointment. They also offered direct mailing to the Repair Depot but since I live 2 miles from my nearest Apple Store I chose the Genius Bar route. When I got to the Genius Bar the guy there pulled up my case record, asked me about a half dozen questions, then also looked at my panic log (including the most recent one after I had installed the Macbook Pro Video Update 1.0 which was supposed to fix the problem) and then said "yep, looks like a logic board replacement is in order" and took my machine. The longest part of the whole transaction was waiting for my appointment because the store was crazy busy.

Good advice from UCLAMacConvert .

When we first had this problem, my son gave the Genius the exception routines and offsets - he rattled them off from memory. I don't believe that they bothered testing the machine that time either.

I have had this problem for months and have been waiting for Apple's response. I installed Apple's published update and it seems to have resolved the issue.  It's been almost a week of smooth sailing.  Let's hope I haven't spoken too soon.

http://support.apple.com/kb/TS4088?viewlocale=en_US

My mac is exactly the model referenced in their post.

MacBook Pro (15-inch, Mid 2010)

I just had my logic board replaced. Tested in the store and could crash it instantly via the photo booth trick. I took it home nevertheless and installed the new Video update. Thought it works now.. but after about 20 minutes: CRASH!

Interval Since Last Panic Report:  3886 sec

Panics Since Last Report:          11

Anonymous UUID:                    13812452-7E98-4D21-8B6B-0DB9CA44BDD5

Fri Oct 28 17:10:04 2011

panic(cpu 3 caller 0xffffff7f809b100b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff80a0826000 0x0a5480a2, D0, P3/4

Backtrace (CPU 3), Frame : Return Address

0xffffff807d29afa0 : 0xffffff8000220702

0xffffff807d29b020 : 0xffffff7f809b100b

0xffffff807d29b0b0 : 0xffffff7f80aa1120

0xffffff807d29b100 : 0xffffff7f80aa11e0

0xffffff807d29b160 : 0xffffff7f80d4d749

0xffffff807d29b2a0 : 0xffffff7f80ac0269

0xffffff807d29b2d0 : 0xffffff7f809ba96e

0xffffff807d29b380 : 0xffffff7f809b6270

0xffffff807d29b570 : 0xffffff7f809b6d99

0xffffff807d29b650 : 0xffffff7f8185254c

0xffffff807d29b6d0 : 0xffffff7f8185336e

0xffffff807d29b710 : 0xffffff7f81850c89

0xffffff807d29b730 : 0xffffff7f81853c6b

0xffffff807d29b770 : 0xffffff7f818540e3

0xffffff807d29b790 : 0xffffff7f81850ef8

0xffffff807d29b7b0 : 0xffffff7f81867d10

0xffffff807d29b7e0 : 0xffffff7f8184f1e1

0xffffff807d29b810 : 0xffffff7f81830488

0xffffff807d29b860 : 0xffffff7f818307c2

0xffffff807d29b880 : 0xffffff7f81863301

0xffffff807d29b8b0 : 0xffffff7f818657c3

0xffffff807d29b8e0 : 0xffffff7f8181d0a4

0xffffff807d29baa0 : 0xffffff7f81865f70

0xffffff807d29bb60 : 0xffffff7f8181a10d

0xffffff807d29bbc0 : 0xffffff80006523be

0xffffff807d29bbe0 : 0xffffff8000652c9a

0xffffff807d29bc40 : 0xffffff800065343b

0xffffff807d29bd80 : 0xffffff80002a3898

0xffffff807d29be80 : 0xffffff8000223006

0xffffff807d29beb0 : 0xffffff8000214829

0xffffff807d29bf10 : 0xffffff800021bb58

0xffffff807d29bf70 : 0xffffff80002ae8a0

0xffffff807d29bfb0 : 0xffffff80002d8383

      Kernel Extensions in backtrace:

         com.apple.NVDAResman(7.1.4)[71EBC846-807C-386D-8D01-E144A87FAC0F]@0xffffff7f809 50000->0xffffff7f80c29fff

            dependency: com.apple.iokit.IOPCIFamily(2.6.7)[6D54F06A-46B7-37FC-AF22-DE68DC18A1A3]@0xffff ff7f80764000

            dependency: com.apple.iokit.IONDRVSupport(2.3.2)[6517D9A6-58F5-3CFC-B021-C882306150D5]@0xff ffff7f8093e000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[55FF26D3-292D-3B4B-8AB7-1D25C8B4313B]@0 xffffff7f80906000

         com.apple.nvidia.nv50hal(7.1.4)[A44D0B74-5A18-34D5-842C-4E280365F55F]@0xffffff7 f80c2a000->0xffffff7f80f4bfff

            dependency: com.apple.NVDAResman(7.1.4)[71EBC846-807C-386D-8D01-E144A87FAC0F]@0xffffff7f809 50000

         com.apple.GeForce(7.1.4)[6E2E0D5E-F779-35F2-A12C-0BAD59229A0E]@0xffffff7f8180f0 00->0xffffff7f818cefff

            dependency: com.apple.NVDAResman(7.1.4)[71EBC846-807C-386D-8D01-E144A87FAC0F]@0xffffff7f809 50000

            dependency: com.apple.iokit.IONDRVSupport(2.3.2)[6517D9A6-58F5-3CFC-B021-C882306150D5]@0xff ffff7f8093e000

            dependency: com.apple.iokit.IOPCIFamily(2.6.7)[6D54F06A-46B7-37FC-AF22-DE68DC18A1A3]@0xffff ff7f80764000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[55FF26D3-292D-3B4B-8AB7-1D25C8B4313B]@0 xffffff7f80906000

BSD process name corresponding to current thread: WindowServer

Mac OS version:

11C74

Kernel version:

Darwin Kernel Version 11.2.0: Tue Aug  9 20:54:00 PDT 2011; root:xnu-1699.24.8~1/RELEASE_X86_64

Kernel UUID: 59275DFA-10C0-30B3-9E26-F7B5DFB1A432

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 2154036052368

last loaded kext at 2107626873458: com.parallels.kext.prl_hid_hook    7.0 14924.699487 (addr 0xffffff7f80871000, size 20480)

last unloaded kext at 2105007996250: com.parallels.kext.prl_hypervisor    7.0 14924.699487 (addr 0xffffff7f811a8000, size 360448)

loaded kexts:

com.parallels.kext.prl_hid_hook    7.0 14924.699487

com.parallels.kext.prl_hypervisor    7.0 14924.699487

com.parallels.kext.prl_usb_connect    7.0 14924.699487

com.parallels.kext.prl_vnic    7.0 14924.699487

com.parallels.kext.prl_netbridge    7.0 14924.699487

com.bresink.driver.BRESINKx86Monitoring    8.0

com.apple.filesystems.cd9660    1.4.2

com.apple.filesystems.smbfs    1.7.0

com.apple.driver.AppleHWSensor    1.9.4d0

com.apple.filesystems.ntfs    3.8

com.apple.driver.AppleMikeyHIDDriver    122

com.apple.driver.AppleHDA    2.1.3f7

com.apple.driver.AppleMikeyDriver    2.1.3f7

com.apple.driver.AudioAUUC    1.59

com.apple.driver.AGPM    100.12.42

com.apple.driver.AppleUpstreamUserClient    3.5.9

com.apple.driver.AppleMCCSControl    1.0.26

com.apple.driver.SMCMotionSensor    3.0.1d2

com.apple.iokit.IOUserEthernet    1.0.0d1

com.apple.driver.AppleSMCLMU    2.0.1d2

com.apple.Dont_Steal_Mac_OS_X    7.0.0

com.apple.driver.AudioIPCDriver    1.2.1

com.apple.driver.ACPI_SMC_PlatformPlugin    4.7.5d4

com.apple.driver.AppleLPC    1.5.3

com.apple.GeForce    7.1.4

com.apple.driver.AppleMuxControl    3.0.16

com.apple.driver.AppleIntelHDGraphics    7.1.4

com.apple.driver.AppleIntelHDGraphicsFB    7.1.4

com.apple.filesystems.autofs    3.0

com.apple.driver.AppleUSBTCButtons    225.2

com.apple.driver.AppleIRController    312

com.apple.driver.AppleUSBTCKeyboard    225.2

com.apple.driver.AppleUSBCardReader    3.0.1

com.apple.iokit.SCSITaskUserClient    3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1

com.apple.BootCache    33

com.apple.iokit.IOAHCIBlockStorage    2.0.1

com.apple.driver.AppleUSBHub    4.5.0

com.apple.driver.AppleFWOHCI    4.8.9

com.apple.driver.AirPort.Brcm4331    512.20.18

com.apple.iokit.AppleBCM5701Ethernet    3.0.8b2

com.apple.driver.AppleEFINVRAM    1.5.0

com.apple.driver.AppleSmartBatteryManager    161.0.0

com.apple.driver.AppleAHCIPort    2.2.0

com.apple.driver.AppleUSBEHCI    4.5.0

com.apple.driver.AppleACPIButtons    1.4

com.apple.driver.AppleRTC    1.4

com.apple.driver.AppleHPET    1.6

com.apple.driver.AppleSMBIOS    1.7

com.apple.driver.AppleACPIEC    1.4

com.apple.driver.AppleAPIC    1.5

com.apple.driver.AppleIntelCPUPowerManagementClient    167.0.0

com.apple.nke.applicationfirewall    3.2.30

com.apple.security.quarantine    1

com.apple.driver.AppleIntelCPUPowerManagement    167.0.0

com.apple.iokit.IOAVBFamily    1.0.0d22

com.apple.driver.DspFuncLib    2.1.3f7

com.apple.driver.AppleSMBusController    1.0.10d0

com.apple.iokit.IOFireWireIP    2.2.4

com.apple.iokit.IOSurface    80.0

com.apple.iokit.IOBluetoothSerialManager    4.0.1f4

com.apple.iokit.IOSerialFamily    10.0.5

com.apple.driver.AppleHDAController    2.1.3f7

com.apple.iokit.IOHDAFamily    2.1.3f7

com.apple.iokit.IOAudioFamily    1.8.3fc11

com.apple.kext.OSvKernDSPLib    1.3

com.apple.driver.ApplePolicyControl    3.0.16

com.apple.driver.AppleSMC    3.1.1d8

com.apple.driver.IOPlatformPluginFamily    4.7.5d4

com.apple.driver.AppleSMBusPCI    1.0.10d0

com.apple.driver.AppleGraphicsControl    3.0.16

com.apple.driver.AppleBacklightExpert    1.0.3

com.apple.nvidia.nv50hal    7.1.4

com.apple.NVDAResman    7.1.4

com.apple.iokit.IONDRVSupport    2.3.2

com.apple.iokit.IOGraphicsFamily    2.3.2

com.apple.kext.triggers    1.0

com.apple.driver.BroadcomUSBBluetoothHCIController    4.0.1f4

com.apple.driver.AppleUSBBluetoothHCIController    4.0.1f4

com.apple.iokit.IOBluetoothFamily    4.0.1f4

com.apple.driver.AppleUSBMultitouch    227.1

com.apple.iokit.IOUSBHIDDriver    4.4.5

com.apple.iokit.IOSCSIBlockCommandsDevice    3.0.1

com.apple.iokit.IOUSBMassStorageClass    3.0.0

com.apple.driver.AppleUSBMergeNub    4.5.3

com.apple.driver.AppleUSBComposite    3.9.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.0.1

com.apple.iokit.IOBDStorageFamily    1.6

com.apple.iokit.IODVDStorageFamily    1.7

com.apple.iokit.IOCDStorageFamily    1.7

com.apple.driver.XsanFilter    403

com.apple.iokit.IOAHCISerialATAPI    2.0.1

com.apple.iokit.IOSCSIArchitectureModelFamily    3.0.1

com.apple.iokit.IOUSBUserClient    4.5.3

com.apple.iokit.IOFireWireFamily    4.4.5

com.apple.iokit.IO80211Family    411.1

com.apple.iokit.IOEthernetAVBController    1.0.0d5

com.apple.iokit.IONetworkingFamily    2.0

com.apple.iokit.IOAHCIFamily    2.0.7

com.apple.iokit.IOUSBFamily    4.5.3

com.apple.driver.AppleEFIRuntime    1.5.0

com.apple.iokit.IOHIDFamily    1.7.1

com.apple.iokit.IOSMBusFamily    1.1

com.apple.security.sandbox    165.3

com.apple.kext.AppleMatch    1.0.0d1

com.apple.security.TMSafetyNet    7

com.apple.driver.DiskImages    331

com.apple.iokit.IOStorageFamily    1.7

com.apple.driver.AppleKeyStore    28.18

com.apple.driver.AppleACPIPlatform    1.4

com.apple.iokit.IOPCIFamily    2.6.7

com.apple.iokit.IOACPIFamily    1.4

Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f16

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.100.98.75.18)

Bluetooth: Version 4.0.1f4, 2 service, 18 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: Hitachi HTS725050A9A362, 500,11 GB

Serial ATA Device: HL-DT-ST DVDRW  GS23N

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0237, 0xfa120000 / 5

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 4

USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 3

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 6

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3

Guys can u tell me what is the new part number of the logic loard that really fix this issue?

thanks

karlfromdeathvalley: for future reference, what is the "photo booth trick." When I get my comp back I want to be sure to run all possible tests while at the store.

karlfromdeathvalley wrote:

 

I just had my logic board replaced. Tested in the store and could crash it instantly via the photo booth trick. I took it home nevertheless and installed the new Video update. Thought it works now.. but after about 20 minutes: CRASH!

Guys can u tell me what is the new part number of the logic loard that really fix this issue?

I don't know if it is going to fix the issue completely, but the Genius did mention that it is a new part and is why it needs to be special ordered. Here is the part number on my invoice: 661-6362

I'm still waiting for it to come in.

MBP 2010 15" i5, the same issue. After installing os x lion i got used to the... dark

Fix it

fix it

fix it

for future reference, what is the "photo booth trick." When I get my comp back I want to be sure to run all possible tests while at the store.

Start Photo Booth and go to the second effects page. Then it should crash instantly.. or not.

That trick works only if the new update is not installed.

Hi

yesterday I was in sydia for in a few minutes but suddenly my phone was shut and black screen without any response.would you please tell me how can I do for repair?

I have found now on two occasions that when i get the black screen (only happened to me when i open the lid from sleep)...my keyboard is still back lit, CAPS LOCK still lights up, however, on two repeat occasions when this happened, i found that if i hit the brightness DOWN button, the screen immediately lights up. Sounds strange to hit the brightness down button when the screen brightness is already down, but i am 100% positive that it works immediately and the screen will come back.

I know probably 85% of the people who are experiencing the black screen are all using computers around the mid 2010 to mid 2011 range...but i know i'm not the only one using a 17" MacBook Pro (Mid-2009) that is having this problem, and it has only been since the installation of Lion.

So whether it is a software glitch from Lion, or a more serious problem that needs repaired, Apple needs to address everybody with the appropriate solution.

11 hours have passed since i installed the latest back up refering to black screen problems so untill now my MBP works fine.

Might that be the solution. If so then i have to admit they did a **** good job in APPLE.

Hey Karl,

i had the same problems.

I can see your last loaded kext is com.parallels.kext.prl_hid_hook which is from parallels.

I completly uninstalled parallels desktop and my laptop is now stable...

I did it with this http://kb.parallels.com/9087