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  • 2,100. Re: Lion randomly crashes - black screen
    Jerry Kaiser Level 2 Level 2 (295 points)

    Freezes after sleep; trackpad does behavior below. Apple Store gave me a new MB Pro 3 days ago; same behavior. AppleCare and paid consultants have been unable to diagnose and resolve the issue. Have been loyal to the brand since '86; may bail out. This is unacceptable and costly.

    P1010113.jpg

  • 2,101. Re: Lion randomly crashes - black screen
    tim_dba Level 1 Level 1 (0 points)

    amer_AN wrote:

     

    Thank you Tim for the advice but i'm currently in Kuwait and there is no Apple Service Centre here but i have to travel to Dubai and that centre opened just couple of month ago and i'm not sure if they can do it. How i can be certain that this would be solved by replacing the logic board and do you think it is something i can buy on my own and fix it somewhere or better i downgrade to Snow Leopard?

     

    Waiting for an advice.

    Hi, sorry for the late response - im currently without internet in my home.

    If you don't have an Apple Service Center near you, I would try calling the service hotline. I made very good experience with it, too. They might give you an address for an external authorized service center or offer you the possibility to send it in.

    I'm afraid we can't be really certain a logic board replacement would solve this issue but currently it seems it's the way Apple deals with the problem and they do it out of charge for most of us - so I believe after 3 months of waiting it's the best thing to try.

    SL users seem to have the same problem, so I think a downgrade wouldn't help much (if you have time and not many programmes/data to reinstall, you could try though).

    You COULD buy it and replace it on your own with quite some experience but it might be difficult and if you break something, you are on your own (I have 7 years of experience in hardware production and repair during my studies and it took me about 4 hours to do this with an iBook). Anyway, a logic board for the 2.4GHz model would be about 400€ - I would definitely try to get it replaced for free.

  • 2,102. Re: Lion randomly crashes - black screen
    Alex Gan Level 1 Level 1 (25 points)

    Try an SMC, PRAM or NVRAM reset, although it is likely the Apple Store employees have performed it for you.

     

    SMC: http://support.apple.com/kb/ht3964

    PRAM & NVRAM : http://support.apple.com/kb/ht1379

     

    It may also have something to do with the graphics card. I have a MBP 15'' Mid-2010 and this has not occured.

  • 2,103. Re: Lion randomly crashes - black screen
    vea1083 Level 3 Level 3 (685 points)

    Tess888 wrote:

     

    Geez, I have an Acer laptop that's 7 years old too...it turns on, it gets email, it can do teenie photo stuff, it surfs the Internet...if that's all you need a computer for, then you might be better off with an IPad or other tablet computer. Just being able to to turn a computer on, does not qualify it as being seriously functional in any way...and let's not forget the viruses that got past my virus ware and forced me to clean install Windows on this Acer twice.

     

    I have the 15" MBP, migrated over from SL to Lion...lots of BSOD and kernel panics in the beginning, but the problems cleared up for me even before the Apple fix for it. For those of you being told that your computer does not qualify for the warranty extension because of the hardware test,  you have the right to know what the hardware test is really looking for...I would also want to know what the hardware test has to find in order to qualify a computer for a fix or new motherboard,  The answers you were all given by the geniuses sound so vague and un-technical...perhaps if you knew exactly what was going on you could negotiate better service from Apple. In all of my dealings with Apple, I have always been lucky enough to have outstanding service....good luck.

    I do use my MacBook Pro for other stuff besides the basics, I run Flight Simulator (x-plane) and AutoCad (on Windows) as I am an aviation tech student. Although I am having  the black screen issue at log in in Mac OS X Lion, I think that I have a fairly stable system as my computer has frozen about 6 times during my run in OSX Lion, but still the issues (with Lion) are somewhat annoying. Let's see what happens in the future with this issue, I have faith (although slim) that Apple will step up and do the right thing for the users.

  • 2,104. Re: Lion randomly crashes - black screen
    Michael Moy2 Level 1 Level 1 (5 points)

    Son has reported BSODs on Windows with the updated logic board. He doesn't see any problems with Mac OS X though. I told him (he's at school) that it may just be a driver issue - Apple tends to be somewhat behind on Windows on BootCamp with driver updates.

     

    He wants me to take a look at Windows systems as a possible replacement to his MacBook Pro even though he does a lot of his research and development work on Mac OS X. He would get by with Linux. I'm going to have to look at options - he could take my 4-year-old MacBook Pro which runs just fine and has all of the operating systems that he needs on it and I could take his or I could get something like a Sony Vaio Z.

     

    I don't think that bringing it back to the Apple Store would be worthwhile as I don't think that there's anything that they could do about it at this time. I will have him file a bug report though.

     

    It appears to me that there are software (driver) issues with current models in addition to hardware and software problems with 2010 MacBook Pros and, perhaps hardware problems with nVidia 9600M models too. It may just be easier to go to a Windows-based solution for now until Apple gets its act together.

     

    I am happily running Ubuntu, Snow Leopard and Windows XP (in BootCamp and via Virtual Box) on a four-year-old MacBook Pro.

  • 2,105. Re: Lion randomly crashes - black screen
    vea1083 Level 3 Level 3 (685 points)

    Michael Moy2 wrote:

     

    Son has reported BSODs on Windows with the updated logic board. He doesn't see any problems with Mac OS X though. I told him (he's at school) that it may just be a driver issue - Apple tends to be somewhat behind on Windows on BootCamp with driver updates.

    Has your son tried updating to the latest nVidia Geforce 330m video drivers directly from nVidia's website? Here are the links for the latest Windows 7 Drivers:

     

    Windows 7 (64-bit):

    http://www.geforce.com/Drivers/Results/39066

     

    Windows 7 (32-bit):

    http://www.geforce.com/Drivers/Results/39065

    Michael Moy2 wrote:

     

    He wants me to take a look at Windows systems as a possible replacement to his MacBook Pro even though he does a lot of his research and development work on Mac OS X. He would get by with Linux. I'm going to have to look at options - he could take my 4-year-old MacBook Pro which runs just fine and has all of the operating systems that he needs on it and I could take his or I could get something like a Sony Vaio Z.

    He could get a Vaio or the new Dell XPS 15z series which has been labeled as Dells "MacBook Pro" alternative, here's a listing of the models and features:

     

    http://www.dell.com/us/p/xps-15z/pd?p=xps-15z&ref=bThin3T

     

    There's also a CNET.com video about it along with a good review:

    http://reviews.cnet.com/laptops/dell-xps-15z/4505-3121_7-34714594.html

    Michael Moy2 wrote:

     

    It appears to me that there are software (driver) issues with current models in addition to hardware and software problems with 2010 MacBook Pros and, perhaps hardware problems with nVidia 9600M models too. It may just be easier to go to a Windows-based solution for now until Apple gets its act together.

    The problem in my view goes down to firmware. It could be the reason why the issue is present in both operating systems (OSX & Windows). I would suggest updating the drivers and see what are the results, it could very well be the cause of the issue other than firmware. 

  • 2,106. Re: Lion randomly crashes - black screen
    Michael Moy2 Level 1 Level 1 (5 points)

    I don't know whether or not you can use the nVidia drivers with BootCamp. I thought that you had to wait for Apple to update their video drivers. I will keep the nVidia drivers in mind but I don't think that I'll recommend them until I see a post that someone has actually done this and have it working.

     

    I had a look at the Sony Vaio Z support forums and it seems that they have just as many complaints (if not more) than at these forums. I have a friend with an older Z and he seems happy with it but he also uses his MacBook Pro. I offered my son my Windows XP VM and he said that it may be an option in the future but that he'd have to free up some space. I also offered him a TB drive. He's just going to stick with what he has now and try to diagnose the Windows issues. I also offered him a desktop at his school for Windows stuff. We can always fix the problems with more hardware but I think that he does like the MacBook Pro - it's just these annoying issues that he needs resolved.

  • 2,107. Re: Lion randomly crashes - black screen
    hotplug Level 1 Level 1 (5 points)

    Well well Guys

     

    I decide at least to make an apointment with the genius in Paris Opera

     

    I install 2 days ago a fresh copy of LION + the 10.7.2 update

    I had run the tip with photobooth to get the log with BSOD 10 times !

    BSOD 10 times !

    So i had my KP BSOD LOGS

     

    Then i applyed the video Patch from Apple wich was propose to me via software update

     

    Difficult after to have a BSOD with Photobooth but the probleme was not solved because i get he black screen just surfing and scrolling with Safari

     

    Boom, i had my KP BSOD Logs ALSO WITH THE PATCH !

     

    Then i came to the Genius bar :

    First time he would like to make a test with a sort off NVIDIA plug in USB, but TO ALL :

    I said to him, no necessary look at my KP log please and watch the dates

    (Make a copy of this log in a usb key for exemple)

    and then, As IAN said :

     

    Here's the deal. All you should need is a printout of the KB article:http://support.apple.com/kb/TS4088

    and show it to the genius guys. Most off them do not know anything about

     

    So he decide to take in freecharge my MBP 15 mid 2010 (April) and the part number  for me to change is :

     

    661-5566 Board Logic, 2.4 Ghz

     

    I hope this will solve the BSOD

     

    i have to wait between 3/5 days.

    I will tell you the result for sure

    I need my expensive machine to work

  • 2,108. Re: Lion randomly crashes - black screen
    vea1083 Level 3 Level 3 (685 points)

    hotplug wrote:

     

    Here's the deal. All you should need is a printout of the KB article:http://support.apple.com/kb/TS4088

    and show it to the genius guys. Most off them do not know anything about

     


    The problem is that I showed the printout to the genius and he still insisted that my issue was minor, and that there was not going to be any fix. He also ran a diagnostic test (at my request) and because of the diagnostic giving a clean bill of health to my computer he just insulted me by saying to wait for the graphics update for my MacBook Pro as stated in the article, although I showed him the logs indicating that the update was installed. I have contacted Apple Developer Support and they are looking at my issue (fade out at log in) and they stated that such issue should not be present in Mac OS X Lion. I am placing my last hope on them.

  • 2,109. Re: Lion randomly crashes - black screen
    Ian Kelleigh Level 1 Level 1 (135 points)

    Glad to hear it hotplug! So far my machine has been running perfectly. I was able to play games in MacOS X and Windows 7 for several hours without one single BSOD where a week ago it would crash after only 30 minutes with the same games. The hardware fix is the only way to be 100% sure.

     

    Seriously, you guys need to push on this issue. If you have the right machine, then you get the service for free. I've already told you how to prove what they don't know, get out there and get it fixed.

  • 2,110. Re: Lion randomly crashes - black screen
    hotplug Level 1 Level 1 (5 points)

    Agree 100% with you, IAN

     

    Push IT Guys !

    Push it

    Most part off the Genius Guys discover this issue. We know many than them on this problem because we live with since LION.

     

    The KB article is the only thing you have to show us and off course the Date range determined by Apple (Affected computers were manufactured between April 2010 and February 2011.)

     

    Off course if u have BSOD Logs before the patch and after, it is better, but no necessary

    They do not have anything to test this 2010 hardware under LION

     

    I will give you news about the repair and if all run smooth and cool  as it does for a 2000 Bucks Machine.

  • 2,111. Re: Lion randomly crashes - black screen
    vea1083 Level 3 Level 3 (685 points)

    Ian Kelleigh wrote:

     

    Seriously, you guys need to push on this issue. If you have the right machine, then you get the service for free. I've already told you how to prove what they don't know, get out there and get it fixed.


    I don't mean to be a troll but I have ran out of options here. Apple is in complete denial of the issue and the chances of getting the logic board fixed are slim if the user does not have the extended AppleCare protection plan. Everything you said on your previous tip post I did on Friday when I went to the genius bar, and the genius was in complete denial on my issue even after showing the printed tech support article and the software update logs. The guy even said that my back screen at log in issue was normal because his computer did it as well. He was so sure that he felt that I was being a little too extreme when I requested an on site diagnostic. Overall, the experience was similar to talking to a wall.

     

    I think the next time I go to the Apple Store and the Genius dares to tell me that the black screen at log in issue is normal because his computer does it, I will respectfully ask him to go to a computer in the sales floor shut it down, and then restart it to show them that the black screen issue at log in is not normal.

  • 2,112. Re: Lion randomly crashes - black screen
    Tess888 Level 1 Level 1 (5 points)

    Perhaps there is another solution to your Windows / Mac user issues. I've never used Boot Camp, so I can't comment on what works or doesn't work there...I do, however, use both Windows XP and Windows 7 using Parallels 7 on my 2010 MBP I7 8G Ram laptop...and it works great. I decided to try it after VMware took so long to update their virtual machine software for Lion. I was really pleasantly surprised...lots of customization options, excellent integration options with Mac OSX and no BSOD or other glitches...also, it doesn't use a ton of OSX resources. When using Windows, I have to use USB peripherals and devices, and in Parallels I'm given the choice of using them under either the selected Windows I happen to be running or Mac OSX. You can download a trial version from Parallels and see if this works for you...as far as I'm concerned, Boot Camp is so yesterday...also setting everything up requires only the most basic computer skills.

    Michael Moy2 wrote:

     

    Son has reported BSODs on Windows with the updated logic board. He doesn't see any problems with Mac OS X though. I told him (he's at school) that it may just be a driver issue - Apple tends to be somewhat behind on Windows on BootCamp with driver updates.

     

    He wants me to take a look at Windows systems as a possible replacement to his MacBook Pro even though he does a lot of his research and development work on Mac OS X. He would get by with Linux. I'm going to have to look at options - he could take my 4-year-old MacBook Pro which runs just fine and has all of the operating systems that he needs on it and I could take his or I could get something like a Sony Vaio Z.

     

    I don't think that bringing it back to the Apple Store would be worthwhile as I don't think that there's anything that they could do about it at this time. I will have him file a bug report though.

     

    It appears to me that there are software (driver) issues with current models in addition to hardware and software problems with 2010 MacBook Pros and, perhaps hardware problems with nVidia 9600M models too. It may just be easier to go to a Windows-based solution for now until Apple gets its act together.

     

    I am happily running Ubuntu, Snow Leopard and Windows XP (in BootCamp and via Virtual Box) on a four-year-old MacBook Pro.

     

  • 2,113. Re: Lion randomly crashes - black screen
    Michael Moy2 Level 1 Level 1 (5 points)

    He does gaming on the Windows BootCamp partition and I don't think that you can get native graphics performance on any of the VM products. BTW, the company that I work for makes VM software.

  • 2,114. Re: Lion randomly crashes - black screen
    Tess888 Level 1 Level 1 (5 points)

    You certainly have some strange graphic problems there....I was just wondering what year and model your MBP is...most of the people on this forum have the 15" mid 2010 model...the picture in your post says "Intel-a-Mac" in the corner, so I was just wondering what model it was...also, it seems very odd that the new MB Pro you received 3 days ago would also be displaying the same spotty graphics symptoms....are you running Lion or some other Mac OS...if you are running Lion, only Office for Mac 2011 is compatible with this new OS.

     

     

    Jerry Kaiser wrote:

     

    Freezes after sleep; trackpad does behavior below. Apple Store gave me a new MB Pro 3 days ago; same behavior. AppleCare and paid consultants have been unable to diagnose and resolve the issue. Have been loyal to the brand since '86; may bail out. This is unacceptable and costly.

    P1010113.jpg