Q: Lion randomly crashes - black screen

Hi everyone, I have gone with this topic since the day it was started, and I have gone to Genius Bar for at least 7 times, last time I had a logicboard replacement but when I received my mac, its mute button was not functional then the guy said it needed to be replaced with a new topcase and it took about 2 weeks for the job to be done. I am very disappointed and tired of upgrading to Lion. It does not bring me any satisfaction but angry, I bought an AppleCare for 3 years, has anyone here heard about the exchange or something the rule of 3 major repairs equal a new mac?Apple please help me

My son commented that his MacBook Pro runs cooler after the board replacement. I told him that they probably did a better job on the thermal paste - a frequent Apple issue which results in MBPs running too hot.

I had this issue after my own board swap. I found the fans running a lot faster and making more noise so I brought it back and they fixed the thermal paste issue overnight. It now runs better than ever.

I've taken my MacBook Pro apart before (2008-era) and it is a fairly big pain to work in such tight quarters. I imagine that missing a connector or taping something down can get missed. It shouldn't happen but people aren't perfect.

Hi All -

I have a mid-2010 macbook pro, I had the similar BSOD problem before, controlling via gfxcardstatus. I am running Mac OSX Lion v2.7.2. I installed the video update a week before and it was cruising fine till today when it did the BSOD during waking from sleep. It did restart unexpectedly and came back with a "Problem Report for Mac OSX" window which basically states kernel panic and has nvidia listed in it.

I am a bit cautious that Apple might dismiss my case, however, I want to prepare the best before I go to genius bar. I am planning to show them following documents.

1. Knowledgebase article TS4086

2. Software uopdate log confirming that MacBook Pro Video Update 1.0 was installed

3. Screenshot of "Problem Report for Mac OSX" window which basically states kernel panic and lists nvidia

4. Actual kernel panic found in /Library/Logs/DiagnosticReports

I want to know if above documentation will be sufficient for Apple to provide me a logic board replacement?

My actual kernel panic is below, can anybody suggest if it is actually still the problem related to video drivers?

Thanks

------------------------

Sun Nov  6 18:10:58 2011

panic(cpu 0 caller 0xffffff7f8091500b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff8116442000 0x0a5480a2, D0, P3/4

Backtrace (CPU 0), Frame : Return Address

0xffffff812c97b2b0 : 0xffffff8000220702

0xffffff812c97b330 : 0xffffff7f8091500b

0xffffff812c97b3c0 : 0xffffff7f80a05120

0xffffff812c97b410 : 0xffffff7f80a051e0

0xffffff812c97b470 : 0xffffff7f80cb1749

0xffffff812c97b5b0 : 0xffffff7f80a24269

0xffffff812c97b5e0 : 0xffffff7f8091e96e

0xffffff812c97b690 : 0xffffff7f8091a270

0xffffff812c97b880 : 0xffffff7f8091be75

0xffffff812c97b960 : 0xffffff7f817a5138

0xffffff812c97b9a0 : 0xffffff7f817b4798

0xffffff812c97b9c0 : 0xffffff7f817d03fc

0xffffff812c97ba00 : 0xffffff7f817d0461

0xffffff812c97ba40 : 0xffffff7f817b860d

0xffffff812c97ba90 : 0xffffff7f8176ef63

0xffffff812c97bb10 : 0xffffff7f8176d9d4

0xffffff812c97bb40 : 0xffffff7f81773429

0xffffff812c97bb70 : 0xffffff80006528dd

0xffffff812c97bbe0 : 0xffffff8000652c7c

0xffffff812c97bc40 : 0xffffff800065343b

0xffffff812c97bd80 : 0xffffff80002a3898

0xffffff812c97be80 : 0xffffff8000223006

0xffffff812c97beb0 : 0xffffff8000214829

0xffffff812c97bf10 : 0xffffff800021bb58

0xffffff812c97bf70 : 0xffffff80002ae8a0

0xffffff812c97bfb0 : 0xffffff80002d8383

      Kernel Extensions in backtrace:

         com.apple.NVDAResman(7.1.4)[71EBC846-807C-386D-8D01-E144A87FAC0F]@0xffffff7f808 b4000->0xffffff7f80b8dfff

            dependency: com.apple.iokit.IOPCIFamily(2.6.7)[6D54F06A-46B7-37FC-AF22-DE68DC18A1A3]@0xffff ff7f8083f000

            dependency: com.apple.iokit.IONDRVSupport(2.3.2)[6517D9A6-58F5-3CFC-B021-C882306150D5]@0xff ffff7f808a2000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[55FF26D3-292D-3B4B-8AB7-1D25C8B4313B]@0 xffffff7f8086a000

         com.apple.nvidia.nv50hal(7.1.4)[A44D0B74-5A18-34D5-842C-4E280365F55F]@0xffffff7 f80b8e000->0xffffff7f80eaffff

            dependency: com.apple.NVDAResman(7.1.4)[71EBC846-807C-386D-8D01-E144A87FAC0F]@0xffffff7f808 b4000

         com.apple.GeForce(7.1.4)[6E2E0D5E-F779-35F2-A12C-0BAD59229A0E]@0xffffff7f817560 00->0xffffff7f81815fff

            dependency: com.apple.NVDAResman(7.1.4)[71EBC846-807C-386D-8D01-E144A87FAC0F]@0xffffff7f808 b4000

            dependency: com.apple.iokit.IONDRVSupport(2.3.2)[6517D9A6-58F5-3CFC-B021-C882306150D5]@0xff ffff7f808a2000

            dependency: com.apple.iokit.IOPCIFamily(2.6.7)[6D54F06A-46B7-37FC-AF22-DE68DC18A1A3]@0xffff ff7f8083f000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[55FF26D3-292D-3B4B-8AB7-1D25C8B4313B]@0 xffffff7f8086a000

BSD process name corresponding to current thread: WindowServer

Mac OS version:

11C74

Kernel version:

Darwin Kernel Version 11.2.0: Tue Aug  9 20:54:00 PDT 2011; root:xnu-1699.24.8~1/RELEASE_X86_64

Kernel UUID: 59275DFA-10C0-30B3-9E26-F7B5DFB1A432

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 25691428631239

last loaded kext at 25516455472949: com.apple.iokit.IOAVBFamily          1.0.0d22 (addr 0xffffff7f8078d000, size 36864)

last unloaded kext at 25628515760567: com.apple.iokit.IOAVBFamily          1.0.0d22 (addr 0xffffff7f8078d000, size 36864)

loaded kexts:

com.parallels.kext.prl_vnic          6.0 12094.676494

com.parallels.kext.prl_netbridge          6.0 12094.676494

com.parallels.kext.prl_usb_connect          6.0 12094.676494

com.parallels.kext.prl_hid_hook          6.0 12094.676494

com.parallels.kext.prl_hypervisor          6.0 12094.676494

com.apple.driver.AppleHWSensor          1.9.4d0

com.apple.filesystems.autofs          3.0

com.apple.driver.AppleMikeyHIDDriver          122

com.apple.driver.AppleUpstreamUserClient          3.5.9

com.apple.driver.AppleMCCSControl          1.0.26

com.apple.driver.AppleHDA          2.1.3f7

com.apple.driver.AppleMikeyDriver          2.1.3f7

com.apple.driver.AudioAUUC          1.59

com.apple.driver.AGPM          100.12.42

com.apple.driver.AppleIntelHDGraphics          7.1.4

com.apple.driver.SMCMotionSensor          3.0.1d2

com.apple.driver.AppleIntelHDGraphicsFB          7.1.4

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AppleSMCLMU          2.0.1d2

com.apple.GeForce          7.1.4

com.apple.driver.AudioIPCDriver          1.2.1

com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.5d4

com.apple.driver.AppleMuxControl          3.0.16

com.apple.driver.AppleLPC          1.5.3

com.apple.driver.AppleUSBTCButtons          225.2

com.apple.driver.AppleUSBCardReader          3.0.1

com.apple.driver.AppleUSBTCKeyboard          225.2

com.apple.driver.AppleIRController          312

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          33

com.apple.driver.AirPort.Brcm4331          512.20.18

com.apple.iokit.SCSITaskUserClient          3.0.1

com.apple.iokit.IOAHCIBlockStorage          2.0.1

com.apple.driver.AppleSmartBatteryManager          161.0.0

com.apple.driver.AppleUSBHub          4.5.0

com.apple.iokit.AppleBCM5701Ethernet          3.0.8b2

com.apple.driver.AppleEFINVRAM          1.5.0

com.apple.driver.AppleFWOHCI          4.8.9

com.apple.driver.AppleAHCIPort          2.2.0

com.apple.driver.AppleUSBEHCI          4.5.0

com.apple.driver.AppleACPIButtons          1.4

com.apple.driver.AppleRTC          1.4

com.apple.driver.AppleHPET          1.6

com.apple.driver.AppleSMBIOS          1.7

com.apple.driver.AppleACPIEC          1.4

com.apple.driver.AppleAPIC          1.5

com.apple.driver.AppleIntelCPUPowerManagementClient          167.0.0

com.apple.nke.applicationfirewall          3.2.30

com.apple.security.quarantine          1

com.apple.driver.AppleIntelCPUPowerManagement          167.0.0

com.apple.kext.triggers          1.0

com.apple.driver.DspFuncLib          2.1.3f7

com.apple.driver.AppleSMBusController          1.0.10d0

com.apple.iokit.IOSurface          80.0

com.apple.iokit.IOBluetoothSerialManager          4.0.1f4

com.apple.iokit.IOSerialFamily          10.0.5

com.apple.iokit.IOFireWireIP          2.2.4

com.apple.driver.AppleHDAController          2.1.3f7

com.apple.iokit.IOHDAFamily          2.1.3f7

com.apple.iokit.IOAudioFamily          1.8.3fc11

com.apple.kext.OSvKernDSPLib          1.3

com.apple.driver.ApplePolicyControl          3.0.16

com.apple.driver.AppleSMC          3.1.1d8

com.apple.driver.IOPlatformPluginFamily          4.7.5d4

com.apple.driver.AppleSMBusPCI          1.0.10d0

com.apple.driver.AppleGraphicsControl          3.0.16

com.apple.driver.AppleBacklightExpert          1.0.3

com.apple.nvidia.nv50hal          7.1.4

com.apple.NVDAResman          7.1.4

com.apple.iokit.IONDRVSupport          2.3.2

com.apple.iokit.IOGraphicsFamily          2.3.2

com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.1f4

com.apple.driver.AppleUSBBluetoothHCIController          4.0.1f4

com.apple.iokit.IOBluetoothFamily          4.0.1f4

com.apple.iokit.IOSCSIBlockCommandsDevice          3.0.1

com.apple.iokit.IOUSBMassStorageClass          3.0.0

com.apple.driver.AppleUSBMultitouch          227.1

com.apple.iokit.IOUSBHIDDriver          4.4.5

com.apple.iokit.IO80211Family          411.1

com.apple.driver.AppleUSBMergeNub          4.5.3

com.apple.driver.AppleUSBComposite          3.9.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.0.1

com.apple.iokit.IOBDStorageFamily          1.6

com.apple.iokit.IODVDStorageFamily          1.7

com.apple.iokit.IOCDStorageFamily          1.7

com.apple.driver.XsanFilter          403

com.apple.iokit.IOAHCISerialATAPI          2.0.1

com.apple.iokit.IOSCSIArchitectureModelFamily          3.0.1

com.apple.iokit.IOUSBUserClient          4.5.3

com.apple.iokit.IOEthernetAVBController          1.0.0d5

com.apple.iokit.IONetworkingFamily          2.0

com.apple.iokit.IOFireWireFamily          4.4.5

com.apple.iokit.IOAHCIFamily          2.0.7

com.apple.iokit.IOUSBFamily          4.5.3

com.apple.driver.AppleEFIRuntime          1.5.0

com.apple.iokit.IOHIDFamily          1.7.1

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          165.3

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.DiskImages          331

com.apple.iokit.IOStorageFamily          1.7

com.apple.driver.AppleKeyStore          28.18

com.apple.driver.AppleACPIPlatform          1.4

com.apple.iokit.IOPCIFamily          2.6.7

com.apple.iokit.IOACPIFamily          1.4

I had a very similar experience.

- 15" mid-2010 MacBook Pro

- Had very occasional BSODs under Snow Leopard.

- Upgraded to Lion as soon as it was released

- Had BSODs all the time (unless controlled with gfxCardStatus)

- Downgraded to Snow Leopard

- When TS4088 came out, upgraded to Lion again and installed Apple's fix

- No crashes for 10 days.

- Yesterday had a BSOD

- Today had another

- Same kernel panic as you

@JJCBKK

Have you tried contacting Apple Geniusbar, any luck?

Same here.... thought after the update I could be free of those BSOD problems.... and ready to leave this forum.... but today it happened again!! after a sleep, it woke up fine for a couple minutes and then died.

Seems Apple's patch can only decrease the frequency, but not a cure.....

Hello,

my Macbook Pro is also running much cooler after the logic board exchangement.

@Smartie777

Sorry, there is no FMS Computer in Hamburg.

Here you can find the different stores :

http://www.fms-computer.de/kontakt.html

Greetings,

Plexson

@ FunkyDrug, JJCBKK + kartchen:

Could you please describe what you were doing as the crash happened again?

Installed the video patch too and after one week it does not happen so far.

Cheers

Diedel

@Diedel

Nothing fancy I was doing, just coming out of sleep mode when it crashed/died.

I'm in Thailand, where unfortunately we do not have any Genius Bar.  I've talked to Apple's authorized service provider here, but they say they cannot do anything without keeping it for some indeterminate amount of time. I don't really want to be computerless for an extended period.

@Diedel

I wasn't doing anything special. Just web browsing with Chrome, I think.  Mine worked fine for a week too, but the crashes are getting increasingly frequent (one yesterday, two today).

I guess the problem in my case is not a hardware issue, it is a software bug. cause I didn't suffer from any problems on 10.6.8 , it only showed up after 10.7. and here is the solution.

BSOD solved with the MacBook Pro video update 1.0, But then I had BBOD at login screen.

BBOD Solved  ( Kernel Panic Login screen crash ) by disabling Automatic graphic Switching in system preferences.

All working now, on external and internal display.. All OK, but Auto Switching causes the problem.

Also you choose " Discrete Only "  gfxcardstatus application ... it ensures that the integrated will not be switched on again...

• MacBook Pro mid 2010 15"; 8 GB; nvidia GeForce GT 330M

Nowadays I'm getting this instead of the instant blank. Five times today.

I getting sick of this... Lion keeps crashing and crashing.. even after the update...

It is making me lose my time and my money.

I have a mid 2010 pro that has been crashing since launch of 10.7.2. Installed the update and was hoping it would resolve the problem but still crashed.  No issue with it if i keep it in integrated only when on battery, or when using the external monitor on dynamic, but if it autoswitches it will crash everytime. 

Had a phone call with APple Support before the official KB was out, and gave them all my details and have been waiting.  Finally took it the Mac store on Friday, and they ran the hardware test but it didn't fail, but the Genius hadn't heard or seen the problem before, and took my word for it that it was still a problem and they are replacing my Logic Board at no charge.

Crossing my fingers that this will finally fix this issue!!

I have just talked to Apple Phone support. It was good of them that they did entertain my call as I am out of warranty as I pointed out TS4088 article number. The support guy did listen to my problem and did do a couple of things (trashed "caches" folder in /Library folder) and asked me to restart the mac holding down cmd+option+p+r. Beyond that, all he said was to schedule an appointment with Genius bar which he helped me with and gave me the case number. I am going to the Genius bar tomorrow with that case number, now I guess it is all upto the Genius bar and what they think after they run their diagnostic test.

Any suggestions to convince the genius bar for logic board replacement?

Thanks!