whetty101

Q: Lion randomly crashes - black screen

Lion crashes ever now and thenand stays on a black screen. Its totally unresponsive, all I can do is force shut down but I've done this about 4 times already today any idea what's going on, or how to fix?

 

Thanks!

Posted on Jul 20, 2011 2:55 PM

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Q: Lion randomly crashes - black screen

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  • by kspes,

    kspes kspes Dec 25, 2011 10:37 AM in response to Adel Sabry
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    Dec 25, 2011 10:37 AM in response to Adel Sabry

    I too was thinking of selling the laptop but if you want to be fair to the buyer you have to inform him/her of the problem on lion, which will obviously lower the price drastically. at the moment, my laptop runs fine on intel graphics but crashes frequently on nvidia. I can at least use it, until I either get the logic board replaced or apple fixes the problem. I'm hoping 10.7.3 will do something.

     

    for me, problems started shortly after upgrading to 10.7.0..

     

    I find it horrible selling my laptop for a fraction of the purchase price, which was very high to begin with, only to buy yet another overpriced laptop from the same company...

    If my work wasn't tide to the mac and iOS, I would switch back to linux or even windows in a heartbeat.

  • by Adel Sabry,

    Adel Sabry Adel Sabry Dec 25, 2011 10:44 AM in response to kspes
    Level 1 (0 points)
    Dec 25, 2011 10:44 AM in response to kspes

    yes, sure, about being fair to the buyer, actually the buyer I am dealing with is the Apple Distributer in my country, and I don't suffer from any kernel Panic after deleteing this file, and I am running with auto graphic switching enabled, however I'm worried about the future of the machine.

     

    Today it is working, who knows in the future, and also, today it values ($$$), tomorrow it will be ( $$$ - X )

     

    or may it will worth zero.. with a broken logic board...

     

    Fraction of the purchase price now , or nothing tomorrow   I'm too confused, and I don't want to live with a fixed machine or a replaced logic board, who knows...

     

    So What do you think ?

     

    Thank you

  • by Michael Moy2,

    Michael Moy2 Michael Moy2 Dec 25, 2011 10:53 AM in response to Adel Sabry
    Level 1 (9 points)
    Dec 25, 2011 10:53 AM in response to Adel Sabry

    My son is on Snow Leopard - never upgraded to Lion. He had this problem this past summer so we brought it in and they replaced the logic board. It was good for about eight weeks and then the problem showed up again. They replaced the logic board but put in the new part this time (I asked them to ensure that it was the new part based on information in this thread). It fixed the problem.

     

    Why would they have a new part if not to fix something?

     

    I believe that there are multiple problems and that one of them is a hardware problem. The nature of the hardware problem, from our experiences, is that a part seems to fail after the system is used for a while. Ths is not unlike the nVidia 8600 problem (we have had four motherboard replacements for that problem) where the video chip died after about a year of use.

     

    It is odd that replacing the logic board fixes all of the problems. It may be that the software fixes avoid the use of some piece of hardware that can become defective. At any rate, I don't know of anyone with the black screen problems after they got the logic board replacement with the new part.

     

    It would be nice if Apple provided detailed information on what the actual fix is in the replacement logic board. I suppose that I could borrow my son's system to look up the revision level of his 330M card to see if that's the thing that changed but I'd need the revision level of a mid-2010 system that hasn't had the new logic board installed.

  • by Michael Moy2,

    Michael Moy2 Michael Moy2 Dec 25, 2011 10:53 AM in response to Michael Moy2
    Level 1 (9 points)
    Dec 25, 2011 10:53 AM in response to Michael Moy2

    BTW, my son loves his MacBook Pro (so does his sister) now that it isn't crashing several times per day.

  • by nicbee333,

    nicbee333 nicbee333 Dec 25, 2011 1:11 PM in response to matt_mac
    Level 1 (0 points)
    Dec 25, 2011 1:11 PM in response to matt_mac

    OK I am giving Apple a chance to rectify this one for me.  Because I was armed with all the valuable knowledge mostly drawn out of these threads, I was able to get the ball rolling on a fix.  Without having all this knowledge though, I dear say the process to register my issue would not have been so streamlined as I was given a bit of a run-around from an Apple dealer (no Apple Store in NZ).  So far so good, issue has gone through initial diagnostic and failed. Now will be given to a technician straight after New Year where I trust the matter will be validated with Apple and repaired before I have to go back to work.  Still not happy that I will lose use of my MacBook for a week but if all goes to plan the impact will be minimised as I will not be actively requiring it for work in that period.  Fingers crossed.  PS: actual customer service dealing directly with Apple Care has been no problem (but again I suspect that is because I have the issue all but diagnosed in advance via research into the matter).

  • by rapid10,

    rapid10 rapid10 Dec 27, 2011 4:35 AM in response to nicbee333
    Level 1 (0 points)
    Dec 27, 2011 4:35 AM in response to nicbee333

    I love Apple! Today - after waking up my MacBook Pro - the next BSOD. Also deleted the ktext-file, but no change. I want to use my laptop with no BSOD and no gfxCardStatus!!!

     

    The BSOD (often/always) appears if I wake up my MacBook Pro. And always in Mail. ***?! I check my E-Mails and *bam* BSOD. I only read the mails - I do not even click. Just display the email.

     

    Sorry, but I'm very, very disappointed. I can not use my MB without any fear. I hate the MB. And I do not want to pay 700€ for a new LogicBoard. My reseller says that the Apple Software Test completed positively, so Apple does not pay for the repair. I have phoned with Apple over 1,5 hours - also with a superior, but he said that "Apple can not pay my repairment". I definitly not pay 700€. I'd rather buy a new MacBook.

     

    I'm really disappointed with Apple at the moment.

     

    EDIT: I don't think my LB is corrupt. On Boot Camp (Windows 7) everything runs smoothly and trouble-free. No BSOD. Even after Wakeup.

  • by richardfromthetford-mines,

    richardfromthetford-mines richardfromthetford-mines Dec 27, 2011 1:54 PM in response to whetty101
    Level 1 (0 points)
    Dec 27, 2011 1:54 PM in response to whetty101

    I have stop  cleaning my laptop by a software name cleaner and other one that I don't remenber the name...

    Your macbook make  shortcut by itself, so if you clean it too much your will get slower after each cleaning..

    It has work for me...

     

    Richard Vallee

  • by Abhi D,

    Abhi D Abhi D Dec 29, 2011 8:07 PM in response to whetty101
    Level 1 (0 points)
    Dec 29, 2011 8:07 PM in response to whetty101

    I have exactly same problem. Macbook Pro 15" 2010 model, upgraded to Lion very recently. This never happened prior to upgrade. Screen goes black when tried to wake-up from sleep. When it goes black, I still can operate the keyboard lights, caps-lock key works too. Only option is to hold the power button to force shutdown. It is really frustating. Please if somebody finds solution to this problem, can you update this thread? Not sure if Apple is looking into this issue yet.

  • by bootareen,

    bootareen bootareen Dec 29, 2011 8:38 PM in response to whetty101
    Level 1 (10 points)
    Dec 29, 2011 8:38 PM in response to whetty101

    For those who haven't gone to the Apple Store, try it. I believe that is the only way to solve this. None of the other solutions have helped me and the only way I got the BSOD to stop was to get my logic board replaced. I'm going to unsubscribe from this thread. Best of luck!

  • by benjamin_howard,

    benjamin_howard benjamin_howard Dec 30, 2011 8:09 AM in response to whetty101
    Level 1 (0 points)
    Dec 30, 2011 8:09 AM in response to whetty101

    I have a 21.5-inch iMac, Late 2009 with 10.7.2 and am experiencing this same problem.  Please, Apple!  Help me!

     

    Anyone else with suggestions please chime in.  Eventually, I'll get to screening through these 154 pages of forum...

  • by YhnaMac,

    YhnaMac YhnaMac Dec 30, 2011 9:33 AM in response to benjamin_howard
    Level 1 (0 points)
    Dec 30, 2011 9:33 AM in response to benjamin_howard

    Same here with my 27 iMac late 2009, last crash was yesterday while the machine was idle.

     

    Never had a single crash with SL though.

     

    Dear Apple engineers, please investigate this. I'm willing to help to solve this problem.

     

    In my case, I can reproduce the crash at will, just to play with Starcraft II for 5min and boom, BSOD.

     

    So give a shout if you me to collect some traces, logs or anything that might help.

  • by GreySteele,

    GreySteele GreySteele Dec 30, 2011 9:44 AM in response to whetty101
    Level 1 (0 points)
    Dec 30, 2011 9:44 AM in response to whetty101

    The fix for mid 2010 MBP is getting the logic board replaced with the updated version.  3+ weeks and going strong. I am unsubscribing. Dont come and complain, take it in and get it fixed.  Anything besides a mid 2010 MBP..... no idea.

  • by Croimos14,

    Croimos14 Croimos14 Dec 30, 2011 10:06 AM in response to whetty101
    Level 1 (0 points)
    Dec 30, 2011 10:06 AM in response to whetty101

    I agree with above post. Took mine in to Genius bar, showed them TS article, open the still running laptop that I crashed for the purpose of showing them, and they took it in and did a free logic board replacement. Hasn't crashed since even on Lion, and through Bootcamp. Even through heavy gaming.

  • by rapid10,

    rapid10 rapid10 Dec 31, 2011 6:13 PM in response to whetty101
    Level 1 (0 points)
    Dec 31, 2011 6:13 PM in response to whetty101

    So, next BSOD. It's really randomly. I thought the BSOD happened by waking up my MacBook Pro. But (so far): the BSOD only happens if I am in Mail.app. If I read the emails, normally there are no BSOD. I've tried it. Sleeping my MacBook Pro, waiting about 2 hours. Waking up my MacBook read the new emails. No BSOD. Even if I click on links, scrolling, preview … no BSOD.

     

    Now: I opened an Amazon mail, immediately BSOD. No scrolling, clicking, etc.; only view the mail. The last 10 tries to see the BSOD weren't successful. And now this.

     

    I will try a new installation of Lion, but the LogicBoard is definitly not corrupt. It's a software bug, I get this BSOD only by waking up my Book and only in Mail. No BSOD in Windows or heavy games/software. Only OS X and Mail.

     

    EDIT: Former I get this BSOD everytime. In Skype (!!!), Safari, iCal, … Now only Mail. It's curious.

  • by Granite Apple,

    Granite Apple Granite Apple Dec 31, 2011 7:40 PM in response to Croimos14
    Level 1 (15 points)
    Dec 31, 2011 7:40 PM in response to Croimos14

    Croimos14 wrote:

     

    ...open the still running laptop that I crashed for the purpose of showing them, and they took it in and did a free logic board replacement..

     

    Can someone summarize the various ways of crashing a mid-2010 on demand?  My 2010 crashes at least daily when I'm using it at work (Windows 7 under boot camp, typically when I'm trying to view a graphic intensive website, but I haven't been able to crash it on demand despite trying 2nd tab effects of Photo Booth and the zooming in Preview.

     

    Thanks!

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