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Lion randomly crashes - black screen

515896 Views 2,925 Replies Latest reply: Apr 13, 2014 6:55 AM by paulohco RSS Branched to a new discussion.
  • holymasteric Calculating status...
    Currently Being Moderated
    May 31, 2012 4:48 PM (in response to thyandrecardoso)

    I have a Mid-2010 15" Macbook Pro (2.66GHz Core i7, currently on 10.7.4) and ever since I updated to Lion I've been experiencing issues with it as described by this article:

    http://support.apple.com/kb/TS4088

     

    Basically what happens is that I would be working on something and suddenly the screen would go black and unresponsive, which requires a hard power-off first then reboot. I've been digging around and found that it has to do with the graphics card, yet all the solutions I've tried were futile. I've been to three Apple Stores to explain the situation and had been denied service three times because of some "liquid damage" that I had not caused...

     

    The article clearly states that "Apple will service affected 15-inch MacBook Pro computers free of charge until two years from date of purchase. Apple will provide further extensions to this program as needed. This worldwide Apple program does not extend the standard warranty coverage of the affected MacBook Pro."

     

    And the "liquid damage" had nothing to do with this nor affect the computer in any way. The two-year is almost up for me, is there anything I can do? I really need this laptop and spent a fortune on it, and I cannot afford another one.

  • holymasteric Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 31, 2012 4:49 PM (in response to whetty101)

    I have a Mid-2010 15" Macbook Pro (2.66GHz Core i7, currently on 10.7.4) and ever since I updated to Lion I've been experiencing issues with it as described by this article:

    http://support.apple.com/kb/TS4088

     

    Basically what happens is that I would be working on something and suddenly the screen would go black and unresponsive, which requires a hard power-off first then reboot. I've been digging around and found that it has to do with the graphics card, yet all the solutions I've tried were futile. I've been to three Apple Stores to explain the situation and had been denied service three times because of some "liquid damage" that I had not caused...

     

    The article clearly states that "Apple will service affected 15-inch MacBook Pro computers free of charge until two years from date of purchase. Apple will provide further extensions to this program as needed. This worldwide Apple program does not extend the standard warranty coverage of the affected MacBook Pro."

     

    And the "liquid damage" had nothing to do with this nor affect the computer in any way. The two-year is almost up for me, is there anything I can do? I really need this laptop and spent a fortune on it, and I cannot afford another one.

  • Bikul Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 2, 2012 4:44 AM (in response to holymasteric)

    https://discussions.apple.com/thread/3845903

     

    A little update:

     

    As I was too anxious to try Windows 7 and Bootcamp again (and destroying Logicboard again), I waited for CS6 to install it.

     

    When using Photoshop CS6 and trying to do any 3D-Operations, it will not work. Sometimes it tells me that I have to switch on Graphic Processor in Preferences/Performance, but mostly crashes immediately.

     

    In Preferences/Performance my Graphic Card NVIDIA Geforce GT 330M is recognized and is marked as active.

     

    So there is for sure a problem with the NVIDIA driver.

     

    Any suggestions?

  • jivetalkingturkey Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 2, 2012 11:58 PM (in response to whetty101)

    i must say i have been reading this thread and others like it for months. my MBP constantly went black screen. everyday. especially when taking it off dual monitors which i constantly use for work.

     

    i tried absolutely everything that has been mentioned on the internet with no help.

     

    i went to Chermside Brisbane QLD Australia. ( i don't recommend going there) they were not helpful at all. tried to tell me in the first 5 minutes that my machine isn't a mid 2010 model (without really looking at it).. they constantly tried to brush it off. they wouldn't test the machine in front of me either or show results...i knew more about computers than him (i am a musician that likes computers)....

     

    i said to the so called genius." i have documented proof that my machine fits under this program, i have over 20 error reports showing that the graphics card is at fault i have proof with everything saying that this is the problem. what proof have you got to show me it isn't?" he couldn't answer.. he agreed that the graphics card has a problem but it isn't the same as the program. (Loser!) also couldn't tell me what the problem was but wanted to charge me $800 to fix it. "how can you fix it if you don't know what the problem is?". Another so called genius said my machine is fine but still wanted to fix it. idiots!!!!

     

    finally i took my computer to Robina apple store on the Gold Coast. it was fixed in a week. they were very helpful and spoke to me with repect.

     

    i should mention it did help that i took my machine to them with the black screen... and the genius knew about the program...

     

    i have had it for 2 days now and it is running sweet...

     

    to everyone that hasn't got it fixed. be persistent. try every shop you can. do not give up!!!

  • DanielByrne Calculating status...
    Currently Being Moderated
    Jun 3, 2012 10:07 PM (in response to dtabach)

    My black screen problems occurs on a 13", 2009 MBP.  Also I think there are two problems being discussed on this topic.  One is black screen out of sleep, and randomly missing memory modules.  The other is tied to problems with the builtin video card on 15" MBP.  Both problems seem to have the solution of replacing the LB.  However, the two problems need to be clarified and identified seperately.  So in response to dtabach, the problem obviously affects other models and the various problems discussed in this thread does not neccessarily pertain to the same root cause.

     

     

    ..... From dtabach"

    Dear all,

    After 169 pages and 9 months, this problem is deeeply discussed and detailed. Everything you might want to know about BSoD afecting mid 2010 MacBooks Pro 15" with NVIDIA GeForce GT 330M video card running OSX 10.7 Lion was already said.

    The only solution is to replace logic board.

    Thanks."

  • DanielByrne Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 3, 2012 10:13 PM (in response to Herrin811)

    I have crucial ram installed as well, but ive had it installed for over a year now with no problems.  All of a sudden Im having issues wher bank 1 completly disapears, and black screen of death out of sleep.  Only a hard restart will correct the issue, but upon reboot sometimes memory module is missing 4GB instead of 8GB.  Is this a LB issue?

  • jamesfromvenice Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 8, 2012 1:30 AM (in response to DanielByrne)

    If you have a fix that has actually worked submit it. If you are just reporting that you, along with a few thousand others, had the same problem, you are wasting the time of the members of this forum. If you think you have a fix but it has not been proven to work don't waste our time with your speculation.

  • tvarghese Calculating status...
    Currently Being Moderated
    Jun 12, 2012 5:53 PM (in response to jObooW)

    Have you had any luck?  I have the same issue: 2010 15" MBP that shows intermittant black screen at login but passes Apple's VST test.  Not sure what to do next.  Seems like my only option is to pay close to $500 for a logic board replacement.

  • jamesfromvenice Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 13, 2012 12:38 AM (in response to tvarghese)

    Unfortunately not. I have even reinstalled the OS.  The disk checks out. It seemed that starting up in safe mode, which cleans up some files that can cause problems, helped a little, but I am still experiencing the crashes. Wish I had something more helpful to report.

  • tvarghese Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 13, 2012 10:44 AM (in response to Herrin811)

    Herrin811,

     

    Do you have any updates regarding your MBP and the Crucial RAM possibly being the culprit?  I am beginning to wonder if my 8gb Crucial RAM may be contributing to the BSOD.

  • dponzone Calculating status...
    Currently Being Moderated
    Jun 13, 2012 6:08 PM (in response to whetty101)

    Hi guys,

     

    I just got a new MPB late-2011 (i7-2.4Ghz 8GB HD6770M-1GB).

    I got it more than 2 months ago, and it was running perfectly until 2 days ago.

    Suddenly, I started having those black screen issues.

    Actually, the external Thunderbolt 27" Display turns black, but when on the laptop, it sometimes turns grey/white, sometimes black.

    When the screen turns black (or grey/white), the Mac is crashed (I know that because the network is dead), but I never saw any panic messages.

    The funny thing is that sometimes during the day, I can still use it for 2 or 3 hours without issues (I even played Far Cry 2), and then in the evening, it starts crashing repeatidily. I also got a new thing: garbage with horizontal lines on the screen, like if the internal LCD was a TV set, being jammed by a close magnetic field.

    That would make me think it could be related to heat, but it does not completely add up.

     

    I did many tests (PRAM reset, SMC reset) and following Apple support advice, I even accepted to consider it was an issue related to software, so I tried with a new clean user: same.

    I tried in safe mode: same.

    I was afraid the next step was a clean install, but I think I will escape it, as I got the proof this evening that in my case, it's hardware related:

    I started the MBP while pressing Alt, so it displayed possible boot devices. And it happened also on this screen: flickering and then total and final black.

    I also managed to reproduce an issue using the Hardware Test at boot: I was able to see corrupted display (in a such a way that the fonts are almost unreadable).

     

    AFAIK, at this stage, Lion was not even started, so I don't see what it could be except a HW issue.

     

    My symptoms being quite the same than other people around mid-2011, I was wondering if there were people with late-2011 early-2012 MBP with such symptoms, and who also wonder if their issue is SW or HW.

     

    I had quite some Mac in the last years, and those increasing HW issues are starting to be boring and quite scandalous given the price paid for the gear.

     

    As an engineer, I can understand the difficulty to detect and prevent all issues when the HW is assembled by Foxconn, but I can't accept that the support does not deal with those in a more pro-active maner. Those issues should be acknowledged and HW replacement should be done ASAP.

     

    So, anyone around with a similar issue ?

    MacBook Pro, Mac OS X (10.7.4)
  • CosKramer Calculating status...
    Currently Being Moderated
    Jun 14, 2012 5:35 PM (in response to whetty101)

    Is there any way to run the VST and MRI tests yourself?  The Genious bar told me it should just be a software error and told me to reinstall Lion.  I did that, and still have this issue.

  • Paulol Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 25, 2012 5:02 AM (in response to whetty101)

    I can't believe this. In January I went to an apple store and they changed the motherboard of my macbook pro mid 2010. Everything worked fine, but since 3 weeks ago my computer is freezing constantly, and sometimes my screen shows some abnormal artifacts while freezing. And I have to hard reboot the computer pressing the power botton.

    I live in Portugal, and the 2 year warranty is over.

    Do you know any cases where they extended this 2 year warranty??????

    The simple fact that because I updated the OS I have a faulty and expensive computer makes me mad and disapointed.

  • molsonc Calculating status...
    Currently Being Moderated
    Jun 29, 2012 2:33 AM (in response to whetty101)

    Now a days I am facing regular blank screen of death. I have a MacBook Pro mid 2010 (OSX Lion updated).

    It mostly happens after the system wakes from sleep and then after entering my password it goes blank!

    I then have to force shut down the laptop. Never used to happen with Snow Leapord!

     

    I feel Lion is very unstable with many other issues I face after the upgrade from Snow Leapord....

     

    - Booting takes longer than it used to take before.

    - The overall system performace is slow then before.

    - The applications chews up memory quickly so have to use a program to free memory :-(

    - Network wake from sleep does not work

    - Cannot access itunes from iPhone Remote when the system is sleeping

    - Blank screen of death

     

    Is that enough frustration that OSX Lion has to offer which is on a so called secure and stable UNIX??

  • shawn816 Calculating status...
    Currently Being Moderated
    Jul 3, 2012 7:31 AM (in response to molsonc)

    I am sure there are many out there much more savy than I... However, I have been dealing with the same issues and last night I uninstalled CHROME. Ran several tests with my MacKeeper afterwards and I have not experienced any issues since. Yesterday, it cashed 4x within and hour. Not sure if there is a direct coralation between the two or not. Just thought I would add my experience in efforts to help the many you are frustrated. Hopefully this has fixed my issue. Good Luck.

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