Q: Lion randomly crashes - black screen

Fausto87,

I was wondering when you say the apple engineer was its someone at the apple store or else where, becuase my MBP 2010 is constantly crashing (not to mention running hot causing deminished battery life) so I wanted to take it in and see if they could replace mine as well.  I have called Apple and their only suggested solution was to reinstall Lion which as we have seen in pervious posts and actually reinstalling, doesn't work.

I never spoke to an engineer. I spoke to a store person but I feel like I was at the most unkind (very rare for Apple) Apple store in the world so that was unhelpful.  I only spoke to the support folks on the phone. They said they weren't sure what to do, they submitted my information to the engineers (what that means exactly, I'm not sure), two days later they told me they wanted bring in my machine for inspection and that they were aware of the issue and were doing research. I guess since there's such a minority of us (in comparison to the full population of MBP 2010 owners) they're pulling in some machines to figure out what it is and at least say for certain what is wrong. I don't imagine they'll start replacing machines on a large scale anytime soon, if ever. The point is - it's not like they're ignoring us.

same here.  It crashs two or three hours every night. I used a old xp machine for more than five years. I haven't see a blue screen even once.

Interval Since Last Panic Report:  21547 sec

Panics Since Last Report:          2

Anonymous UUID:                    E3C8A02A-7827-4E17-A86F-1C7BB7795D24

Thu Aug 11 20:52:17 2011

panic(cpu 0 caller 0xffffff7f809122bf): NVRM[0/1:0:0]: Read Error 0x00000000: CFG 0x0a2910de 0x00100006 0x00000000, BAR0 0xc0000000 0xffffff80a0d45000 0x00000000, D0, P-1/-1

Backtrace (CPU 0), Frame : Return Address

0xffffff807cf5b710 : 0xffffff8000220702

0xffffff807cf5b790 : 0xffffff7f809122bf

0xffffff807cf5b820 : 0xffffff7f80a023fc

0xffffff807cf5b870 : 0xffffff7f809fc03d

0xffffff807cf5b8d0 : 0xffffff7f808d4301

0xffffff807cf5b920 : 0xffffff7f8091671c

0xffffff807cf5b9b0 : 0xffffff7f80916893

0xffffff807cf5bbe0 : 0xffffff7f808b53bf

0xffffff807cf5bc40 : 0xffffff7f808b59b6

0xffffff807cf5bca0 : 0xffffff7f808b5b51

0xffffff807cf5bcd0 : 0xffffff7f8087e78d

0xffffff807cf5bd40 : 0xffffff7f8087d7d2

0xffffff807cf5bd80 : 0xffffff800062083a

0xffffff807cf5bdd0 : 0xffffff8000653ade

0xffffff807cf5be30 : 0xffffff80002a3081

0xffffff807cf5be80 : 0xffffff8000222ff6

0xffffff807cf5beb0 : 0xffffff8000214829

0xffffff807cf5bf10 : 0xffffff800021bb58

0xffffff807cf5bf70 : 0xffffff80002ae380

0xffffff807cf5bfb0 : 0xffffff80002d83a3

      Kernel Extensions in backtrace:

         com.apple.iokit.IOGraphicsFamily(2.3)[897EB322-FD55-36D7-A68E-9E9C34A74A84]@0xf fffff7f80868000->0xffffff7f8089ffff

            dependency: com.apple.iokit.IOPCIFamily(2.6.5)[95ABB490-3AB5-3D5E-9C21-67089A9AE6A1]@0xffff ff7f8083e000

         com.apple.NVDAResman(7.0.2)[7E65ECA2-D3A1-35F8-B845-C975FB531E7E]@0xffffff7f808 b2000->0xffffff7f80b88fff

            dependency: com.apple.iokit.IOPCIFamily(2.6.5)[95ABB490-3AB5-3D5E-9C21-67089A9AE6A1]@0xffff ff7f8083e000

            dependency: com.apple.iokit.IONDRVSupport(2.3)[E99C8907-946D-3F1A-A261-4C0F2D5D0451]@0xffff ff7f808a0000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3)[897EB322-FD55-36D7-A68E-9E9C34A74A84]@0xf fffff7f80868000

BSD process name corresponding to current thread: WindowServer

Mac OS version:

11A511

Kernel version:

Darwin Kernel Version 11.0.0: Sat Jun 18 12:56:35 PDT 2011; root:xnu-1699.22.73~1/RELEASE_X86_64

Kernel UUID: 24CC17EB-30B0-3F6C-907F-1A9B2057AF78

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 39799051603

last loaded kext at 38885890296: com.parallels.kext.prl_vnic          6.0 12094.676494 (addr 0xffffff7f821ff000, size 20480)

loaded kexts:

com.parallels.kext.prl_vnic          6.0 12094.676494

com.parallels.kext.prl_netbridge          6.0 12094.676494

com.parallels.kext.prl_usb_connect          6.0 12094.676494

com.parallels.kext.prl_hid_hook          6.0 12094.676494

com.parallels.kext.prl_hypervisor          6.0 12094.676494

com.apple.filesystems.autofs          3.0

com.apple.filesystems.ntfs          3.8

com.apple.driver.AppleMikeyHIDDriver          122

com.apple.driver.AppleTyMCEDriver          1.0.2d2

com.apple.driver.AppleUpstreamUserClient          3.5.9

com.apple.driver.AppleMCCSControl          1.0.24

com.apple.driver.AppleHDA          2.1.1f11

com.apple.driver.AppleMikeyDriver          2.1.1f11

com.apple.driver.AGPM          100.12.40

com.apple.driver.AudioAUUC          1.59

com.apple.driver.AppleIntelHDGraphics          7.0.2

com.apple.driver.AppleIntelHDGraphicsFB          7.0.2

com.apple.driver.SMCMotionSensor          3.0.1d2

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AudioIPCDriver          1.2.0

com.apple.driver.AppleSMCLMU          2.0.1d2

com.apple.GeForce          7.0.2

com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.0b2

com.apple.driver.AppleLPC          1.5.1

com.apple.driver.AppleMuxControl          3.0.8

com.apple.driver.AppleBacklight          170.1.9

com.apple.driver.AppleUSBTCButtons          220.8

com.apple.driver.AppleUSBTCKeyEventDriver          220.8

com.apple.driver.AppleUSBTCKeyboard          220.8

com.apple.driver.AppleUSBCardReader          3.0.0

com.apple.driver.AppleIRController          309

com.apple.iokit.SCSITaskUserClient          3.0.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          32

com.apple.iokit.IOAHCIBlockStorage          2.0.0

com.apple.driver.AppleUSBHub          4.4.0

com.apple.driver.AppleSmartBatteryManager          161.0.0

com.apple.driver.AirPort.Brcm4331          500.20.6

com.apple.iokit.AppleBCM5701Ethernet          3.0.6b9

com.apple.driver.AppleEFINVRAM          1.5.0

com.apple.driver.AppleFWOHCI          4.8.6

com.apple.driver.AppleAHCIPort          2.1.8

com.apple.driver.AppleUSBEHCI          4.4.0

com.apple.driver.AppleUSBUHCI          4.4.0

com.apple.driver.AppleACPIButtons          1.4

com.apple.driver.AppleRTC          1.4

com.apple.driver.AppleHPET          1.6

com.apple.driver.AppleSMBIOS          1.7

com.apple.driver.AppleACPIEC          1.4

com.apple.driver.AppleAPIC          1.5

com.apple.driver.AppleIntelCPUPowerManagementClient          166.0.0

com.apple.nke.applicationfirewall          3.0.30

com.apple.security.quarantine          1

com.apple.driver.AppleIntelCPUPowerManagement          166.0.0

com.apple.kext.triggers          1.0

com.apple.iokit.IOBluetoothSerialManager          2.5f17

com.apple.iokit.IOSerialFamily          10.0.5

com.apple.driver.AppleHDAHardwareConfigDriver          2.1.1f11

com.apple.driver.DspFuncLib          2.1.1f11

com.apple.driver.AppleSMBusController          1.0.10d0

com.apple.iokit.IOSurface          80.0

com.apple.iokit.IOAVBFamily          1.0.0d22

com.apple.iokit.IOFireWireIP          2.2.3

com.apple.iokit.IOAudioFamily          1.8.3fc11

com.apple.kext.OSvKernDSPLib          1.3

com.apple.driver.AppleHDAController          2.1.1f11

com.apple.iokit.IOHDAFamily          2.1.1f11

com.apple.driver.AppleSMC          3.1.1d2

com.apple.driver.IOPlatformPluginFamily          4.7.0b2

com.apple.driver.AppleSMBusPCI          1.0.10d0

com.apple.driver.AppleGraphicsControl          3.0.8

com.apple.driver.AppleBacklightExpert          1.0.3

com.apple.nvidia.nv50hal          7.0.2

com.apple.NVDAResman          7.0.2

com.apple.iokit.IONDRVSupport          2.3

com.apple.iokit.IOGraphicsFamily          2.3

com.apple.driver.BroadcomUSBBluetoothHCIController          2.5f17

com.apple.driver.AppleUSBBluetoothHCIController          2.5f17

com.apple.iokit.IOBluetoothFamily          2.5f17

com.apple.driver.AppleFileSystemDriver          13

com.apple.driver.AppleUSBMultitouch          220.23

com.apple.iokit.IOSCSIBlockCommandsDevice          3.0.0

com.apple.iokit.IOUSBMassStorageClass          3.0.0

com.apple.iokit.IOUSBHIDDriver          4.4.0

com.apple.driver.AppleUSBMergeNub          4.4.0

com.apple.driver.AppleUSBComposite          3.9.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.0.0

com.apple.iokit.IOBDStorageFamily          1.6

com.apple.iokit.IODVDStorageFamily          1.6

com.apple.iokit.IOCDStorageFamily          1.7

com.apple.driver.XsanFilter          403

com.apple.iokit.IOAHCISerialATAPI          2.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily          3.0.0

com.apple.iokit.IOUSBUserClient          4.4.0

com.apple.iokit.IO80211Family          400.40

com.apple.iokit.IOEthernetAVBController          1.0.0d5

com.apple.iokit.IONetworkingFamily          2.0

com.apple.iokit.IOFireWireFamily          4.4.3

com.apple.iokit.IOAHCIFamily          2.0.6

com.apple.iokit.IOUSBFamily          4.4.0

com.apple.driver.AppleEFIRuntime          1.5.0

com.apple.iokit.IOHIDFamily          1.7.0

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          165

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.DiskImages          326

com.apple.iokit.IOStorageFamily          1.7

com.apple.driver.AppleKeyStore          28.18

com.apple.driver.AppleACPIPlatform          1.4

com.apple.iokit.IOPCIFamily          2.6.5

com.apple.iokit.IOACPIFamily          1.4

Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.53 GHz, 4 GB, SMC 1.58f16

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.100.98.75.6)

Bluetooth: Version 2.5.0f17, 2 service, 12 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: ST9500325ASG, 500.11 GB

Serial ATA Device: MATSHITADVD-R   UJ-898

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 5

USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 3

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

USB Device: composite_device, 0x04b3  (IBM Corporation), 0x310b, 0xfd130000 / 5

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3

Update: my MBP 2010 which until now had just suffered a few GUI freezes (5 in a month) now has done so 5 times in a row, the four last at the login screen. It was runnign especially warm at that time. Letting it cool down 5 minutes seems to have bought me some time, but this is extremely distressing when one has to work.

Try this...

UPDATE: A commenter noted that Apple Care support technicians have offered another solution which appears to have permanently solved the problem on his machine. Navigate to ~/Library/Preferences/ByHost/, delete any files that contain "windowserver," and reboot the machine. The procedure may need to be repeated if you regularly connect to an external monitor once it is also connected.

Note that the user Library folder is hidden by default on Lion. You can get to it by holding down the Option key in the Finder's Go menu, use the Go To Folder command and paste in the full path, or use Terminal to make your ~/Library folder permanently visible.

@SanctionOne: That doesn't do anything.

Also an update... I'm starting to think that it is more of a hardware issue and that Lion makes firmware updates to the motherboard or graphics card or both during the install.

Today I was messing around in my Windows 7 Boot Camp partition and for the first time since I've had this install, it exhibited the exact same black screen lock up in Windows 7 where I had to force restart the system.

I have exactly same issue on my MBP i7 15'' with 330M

I brought my 2010 MBP to the 5th Ave - NYC - Genius Bar today.  Firstly the genius told me that she hadn't seen this before and that no one else in the store had either.  When we booted up it took about 45 seconds to get a crash - all we had to do was open Safari.  Then she booted in to Safe Mode.  That did not lead to a crash no matter how much we tried, although the system was running pretty slowly.

She concluded that this therefore must be a software rather than a hardware issue.  I showed her this thread. 

She kept the computer and said that Apple would wipe the HD and do a full clean install and would stress test the machine before they give it back to me.

Lets see how that goes.

David

Yet another incorrect assumption by apple. It is not software. Anyone preparing to take their machine to apple should try these steps to produce a crash:

these have been stated *many* times within this thread

1) Load photo booth. Click effects. Click the 2nd tab of effects. This should force A kernel panic.

2) open a directory with many files to be previewed such as documents. Click a file then click space bar to open quick view. Click hr up and down arrow keys quickly to flick through preview documents. This will cause a kernel panic ASAP.

Many people can reproduce a crash this way. Follow these steps if you crash print this post now before you lose it and have it stuck to your machine when you take to apple. Also make sure to test while In safe mode. To do tha hold shift while booting.

ALSO if you have a spare external Harddrive install lion fresh onto it by rebooting while holding down command + R. hold it till you see the apple logo and then mac os x utilities. You should have plugged in your external hdd before booting. Now click "reinstall mac os x". This will reeks load lion from the app store. Choose your external hdd for install source.

Once installed it should crash just like before do not install any software take it to apple and askthem to please explain how THAT is possibly a software issue. Apple support asked me to follow all these steps.

Do not allow apple to waste your time. You need to follow these steps to show them the issue is not what you have installed.

I hope this helps.

Ugh... I stupidly decided i could get through that post on my iphone. I obviously couldn't without errors and it wouldn't let me edit even right after i posted it.

This line: "This will reeks load lion from the app store. Choose your external hdd for install source."

Should be: "This will re-download lion from the app store. Choose your external hdd for install source."

PS: Also over the phone by following all those steps apple 2nd level support came to the conclusion it was a hardware fault and that i should take my machine to have the logic board replaced. I'm still finishing a project and will do when I have time...

Thanks for the post, My MB crashes on the effects 2nd tab to, but following your post I tested in Safe mode but the camera is not active (and my screen refreshes really slow), can you reproduce the photo booth crash in safe mode?

I will try the clean install on separate hd/usd later.

Thanks.

Wired00 - The Genius said that Apple would give it a full graphics test before they return it.  When I pick it up I will also do the test you suggest.  Luckily I'm about to take a 1 week trip to Asia (where I planned to bring my MBAir anyway) so luckily they aren't wasting my time at this point.  They may be wasting their own.

Just picked up macbook pro left at Apple Store for diagnostics 24 hours.

Absolutely no hardware problems found, including extensive video card testing.

Apple believes this is a software problem - ? Lion, ? other third party software

I guess I'll limp along using integrated only on gfxCardStatus - tried above suggestions but have not re-installed Lion or wiped disk. macbook pro/2010/15in/2.66 i7/8 GB

If the techs at the Apple store are being unhelpful in this way, call Apple directly and ask for Customer Service. Explain that this is happening on a clean install of Lion, and that you'd like to speak to a senior consultant. Tell them about this thread on the Apple Discussions forum, and that a logic board replacement seems to be the only way to fix this issue. That may be enough for them to ok repairs at no charge. If so, make sure to get there name and a direct number, along with a case number. Go to a different Apple store (not worth the hastle of dealing with idiots again), and explain what Apple consultant has agreed to. With any luck, this will get things sorted.

Note, you must be able to reproduce this on a clean install of Lion to be able to prove it's a hardware issue.

Good luck!

Incidentally, testing in Safe Mode is pointless, as this mode is specifically designed to get the computer up and running with minimal drivers or hardware usage. It's like testing a car by putting it in neutral and gently rolling down a slope! If you hit a support tech who seems to think Safe Mode is a good full test of the machine, find another store.

The hardware diagnostics they run is better, but it's by no means complete. Easy enough to think of plenty of possible hardware failures that wouldn't get picked up by it. All it proves is that the specific components tested respond correctly to the test. It's s good first step, and picks up some common failure points, but that's it.

The best way to demo this crash is with a completely clean install of Lion (you can even just do this to an 8GB flash drive), then follow wired00's steps above (especially Photobooth as the easiest method).