whetty101

Q: Lion randomly crashes - black screen

Lion crashes ever now and thenand stays on a black screen. Its totally unresponsive, all I can do is force shut down but I've done this about 4 times already today any idea what's going on, or how to fix?

 

Thanks!

Posted on Jul 20, 2011 2:55 PM

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Q: Lion randomly crashes - black screen

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  • by al_varus,

    al_varus al_varus Aug 12, 2011 8:26 PM in response to whetty101
    Level 1 (0 points)
    Aug 12, 2011 8:26 PM in response to whetty101

    MacBookPro mid 2010 i7 2.66Ghz 4GB RAM DDR3 NVIDIA GT 330Mç

     

    I´ve just received it after getting replaced the logic board for the 2nd time in 2 weeks. The first time didn't fix anything and I still kept getting easy black screens with Lion (photobooth, quickview, downloading in chrome, etc.).

     

    It seems that this time the new logic board is good and I cannot reproduced any of the errors. So it seems that for me it was a hardware issue. I encourge everyone to bring their MBP to their Apple Store. They serviced mine twice for free even if when it was 1 month out of warranty.

     

    I´ve been testing hardcore for the whole day and no crashes, no black screens and I´ve been trying everything that made it crash before and still works perfectly. Even with a lot of video stressing the system, it doesn´t crash.

     

    I still have to check if I'd get the issue with the MBP not waking up after going to sleep.

     

    Also, notice that I do not use an external screen, so this is all using just the laptop screen.

     

    I'll report if anything goes wrong. But it seems that this time (FINALLY!) the issue has been solved for me.

  • by John Polaschek,

    John Polaschek John Polaschek Aug 12, 2011 9:50 PM in response to whetty101
    Level 1 (45 points)
    Aug 12, 2011 9:50 PM in response to whetty101

    I have the 2010 MBP NVIDIA 330M running Snow Leopard with no issues. Have many of you experienced these problems only after the upgrade to Lion or were there any indications of hardware problems prior to the upgrade?

  • by martinfromeugene,

    martinfromeugene martinfromeugene Aug 12, 2011 10:06 PM in response to John Polaschek
    Level 1 (0 points)
    Aug 12, 2011 10:06 PM in response to John Polaschek

    Snow Leopard continues to run flawlessly.

     

    It may, on occassion after Lion crashes, require an SMC reset. But on the whole, SL an my MBP 2.66 w/nVidia 330M is great.

     

    I cannot use Lion for more than an hour or two. Usually in the single-digit minutes. My 23" Apple display forces my MBP to use the nVidia drivers/chips. Booted w/o external screen and usingly only the Intel integrated graphics, I can use Lion. I sent an Applecare report, based on my Lion purchase. They are going to replace the logic board, or if I can find a replacement computer, I'll send it to engineering for them to examine.

  • by cockyjeremy,

    cockyjeremy cockyjeremy Aug 13, 2011 2:19 AM in response to whetty101
    Level 1 (0 points)
    Aug 13, 2011 2:19 AM in response to whetty101

    Not sure if this helps or not, but i was running SpeedTools and ran the preference file inspector test and these preference files came up as "damaged". (Not sure what to do about it, either)

     

    com.nvidia.OpenGL.plist - file does not exist or is not readable or is not a regular file

    com.apple.opengl.plist - file does not exist or is not readable or is not a regular file

     

    Any ideas?

  • by gatesbuster,

    gatesbuster gatesbuster Aug 13, 2011 7:00 AM in response to whetty101
    Level 1 (4 points)
    iPhone
    Aug 13, 2011 7:00 AM in response to whetty101

    After my stop at the genius bar, I was told to try to reinstall lion on my original drive. I have a macbook pro icore 7 2010 15" with the NVIDIA GT330M. I upgraded originally my mbp with an ssd 600GB from Intel. So now I am running lion on my 500GB hard drive and nonly one crash so far??? I was not able to run lion without crashing on my SSD. The guy at the genius bar tested the mbp and found nothing wrong with the logic board or the graphic card. However he mentioned that my SSD may have a firmware issue with lion and that future update may fix this issue. So so far so good with lion even though I lost an average one hour of battery life running lion vs snow leopard and my mbp runs hot. I'll keep update

  • by wired00,

    wired00 wired00 Aug 13, 2011 7:33 AM in response to al_varus
    Level 1 (0 points)
    Aug 13, 2011 7:33 AM in response to al_varus

    al_varus wrote:

     

    MacBookPro mid 2010 i7 2.66Ghz 4GB RAM DDR3 NVIDIA GT 330Mç

     

    I´ve just received it after getting replaced the logic board for the 2nd time in 2 weeks. The first time didn't fix anything and I still kept getting easy black screens with Lion (photobooth, quickview, downloading in chrome, etc.).

     

    It seems that this time the new logic board is good and I cannot reproduced any of the errors. So it seems that for me it was a hardware issue. I encourge everyone to bring their MBP to their Apple Store. They serviced mine twice for free even if when it was 1 month out of warranty.

     

    I´ve been testing hardcore for the whole day and no crashes, no black screens and I´ve been trying everything that made it crash before and still works perfectly. Even with a lot of video stressing the system, it doesn´t crash.

     

    I still have to check if I'd get the issue with the MBP not waking up after going to sleep.

     

    Also, notice that I do not use an external screen, so this is all using just the laptop screen.

     

    I'll report if anything goes wrong. But it seems that this time (FINALLY!) the issue has been solved for me.

     

    The solution in a nutshell If only someone at apple would email a memo around their support staff so the geniuses could...well, get a clue.

  • by gatesbuster,

    gatesbuster gatesbuster Aug 13, 2011 7:35 AM in response to gatesbuster
    Level 1 (4 points)
    iPhone
    Aug 13, 2011 7:35 AM in response to gatesbuster

    Update on my previous post; replacing my SSD by the original hard drive did not fix the problem. I was running dupeguru scanning for duplicates in my itunes library and the mbp crashed 4 times. It was running on the discrete mode (NVIDIA card). I switch to integrate and does not crash anymore, so the GT330M is obviously the issue; my macbook is running very hot also, so it must have to do with the graphic card and lion that creates these crashes. However who should fix this issue ? NVidia or Apple ?

  • by Paul Ford,

    Paul Ford Paul Ford Aug 13, 2011 9:12 AM in response to wired00
    Level 1 (0 points)
    Aug 13, 2011 9:12 AM in response to wired00

    Apple store told me it was a software issue - no solution so glad to hear logic board replacement solved the problem.

     

    I am also a month out of warranty. I hope that if Apple has a fairly large number of mid 2010 macbook pros with the configuration of al_varus (and identical to mine) which they know they will all need logic boards, that they are not dragging out solutions until they are out of warranty?

     

    It is great so many have posted their work throughs. I"m astounded to have a 13 month old brick that cost $$$. Without gfxcardstatus and limping along on the integrated graphics, I would be unable to work at all..

  • by Link2999,

    Link2999 Link2999 Aug 13, 2011 9:15 AM in response to wired00
    Level 1 (0 points)
    Aug 13, 2011 9:15 AM in response to wired00

    Replacing the Logic Board seems to be a temporary solution. I have seen too many posts saying they have replaced the logic board only to have to replace it the next day. There are times where I want to test-crash my 2010 MBP, but I can't for some reason, but can at other times. I read a few posts in this topic where Apple just replaced the laptops with a 2011 MBP. I just want to settle these problems once and for all and this seems to be the only way to do it at the moment.

     

    I already had my MBP brought in several times in the past for issues with my keyboard & screen. When I got my laptop back, every time it seemed to be in worse cosmetic condition. Plus the 30 minute drive, and 30 minute wait until the called my appointment really seems to get on my nerves. Include the fact that I'm going without my laptop for days at a time (time I can't really afford), and it's a lose-lose situation for me.

  • by Ari Tikka,

    Ari Tikka Ari Tikka Aug 13, 2011 9:22 AM in response to whetty101
    Level 1 (0 points)
    Aug 13, 2011 9:22 AM in response to whetty101

    I have MBP 15 " i7 8 GB late 2010.

     

    I have had increasing frequency of Kernel panics and wrong directory & file count on the disk. This happened also with Snow Leopard since Jan 2011.

     

    Interstingly, my old MBP 15" 2008 SNow Leopard had one kernel panic and file & directory miscount on the same week in Jan 2011, after an OS upgrade. However it did not repeat.

     

    Service changed the disk to my newer MBP and the directory & file count has not appeared anymore.

     

    I upgraded to Lion a few weeks ago and immediately the frequency of kernel panics went up. Today 6 times, even with trivial applications, copying disks, opening itunes, that should not start the separate graphics processor.

     

    Hoping to add pressure to Apple. For a professional user it is extremely annoying, and bad advertisement for apple, when I need to borrow a PC to show my presentation from USB stick. After a 10 min delay and black screen.

     

    Ari

  • by Nvrflycoach,

    Nvrflycoach Nvrflycoach Aug 13, 2011 9:26 AM in response to whetty101
    Level 1 (0 points)
    Aug 13, 2011 9:26 AM in response to whetty101

    Totally frustrating and Apple does nothing about it.  I finally had to just got and buy a new lap top.  I travel too much and some countries bareley have service.  No problems now for 7 days

  • by bandelier,

    bandelier bandelier Aug 13, 2011 9:29 AM in response to whetty101
    Level 1 (0 points)
    Aug 13, 2011 9:29 AM in response to whetty101
  • by Link2999,

    Link2999 Link2999 Aug 13, 2011 10:14 AM in response to whetty101
    Level 1 (0 points)
    Aug 13, 2011 10:14 AM in response to whetty101

    Just had my phone call with Apple Tech. Long-story short, they had me go through the steps to try and correct it, they didn't work. Then had the capture program sent to me and had my logs backed up and sent back to Apple. They'll give me a phone call by the middle of next week to tell me what's going on and if I can expect a software update or fix.

  • by MarieDk,

    MarieDk MarieDk Aug 13, 2011 10:38 AM in response to whetty101
    Level 1 (0 points)
    Aug 13, 2011 10:38 AM in response to whetty101

    Someone suggestet that a clean install would help - I've done that, and it sortet all the issues of Lion being super slow, but still same problem with Black Screen. So if all you have, is the problem with the black screen, the clean install might not work either. I'm using a Mac Book Pro from 2010.

  • by Tess888,

    Tess888 Tess888 Aug 13, 2011 11:00 AM in response to whetty101
    Level 1 (5 points)
    Aug 13, 2011 11:00 AM in response to whetty101

    There is a known issue with black screen freezes in Lion, and all one has to do is google "OSX Lion Black Screen Bug." Of course, no new OS ships without some bugs, and I'm waiting to see if this issue is addressed in the next few weeks. If it's ignored, I will just switch back to the flawless (in my case) Snow Leopard and just stay there until I buy a new laptop. My SL clone is parked on a shelf just waiting, and I guess you could say that I'm just parked on a shelf waiting as well ....waiting to see if this problem ever is fixed by Apple.

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