Q: Lion randomly crashes - black screen

Bought a new iMac in May 2011. Installed Lion, got Kernel Panics. Updated to 10.7.1, still have not resolved the issue. I called the tech support, advsing me to reinstall Lion, I did and I still have Kernel Panic.

I am thinking to downgrade to Snow Leopard.

I wish there was some consistency to the actions of Genius/Applecare.

On this message list, I've seen people

1. Told definitively that it was a software issue and to wait for an update or downgrade to SL.

2. Had the motherboard replaced, more than once on occasion, with some success

3. And at least one with a new replacement macbook pro.

I went to local Apple Genius today and was told item 1. Wait for an update and/or downgrade to SL. They had heard of the issue and had changed some motherboards without success.

Should I go to another Apple store? Wait for an update?

Ok, here I am with my status.

Re-installed 10.7 and updated to 10.7.1.

On re-boot, screen blacked out once again and here's my trouble report.

Anyone got any ideas?

Interval Since Last Panic Report:  33 sec

Panics Since Last Report:          1

Anonymous UUID:                    8E3A15DA-1A17-46C6-8542-8E3ACA7CC6EA

Thu Aug 18 20:00:25 2011

panic(cpu 2 caller 0xffffff7f809962bf): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff80a0705000 0x0a5480a2, D0, P3/4

Backtrace (CPU 2), Frame : Return Address

0xffffff807d01b100 : 0xffffff8000220702

0xffffff807d01b180 : 0xffffff7f809962bf

0xffffff807d01b210 : 0xffffff7f80a863fc

0xffffff807d01b260 : 0xffffff7f80a864bc

0xffffff807d01b2c0 : 0xffffff7f80d30749

0xffffff807d01b400 : 0xffffff7f80aa5519

0xffffff807d01b430 : 0xffffff7f8099fc4a

0xffffff807d01b4e0 : 0xffffff7f8099b54c

0xffffff807d01b6d0 : 0xffffff7f8099c81f

0xffffff807d01b790 : 0xffffff7f8186a876

0xffffff807d01b8a0 : 0xffffff7f8186ad6c

0xffffff807d01b8c0 : 0xffffff7f8183c84c

0xffffff807d01b8e0 : 0xffffff7f8183d87d

0xffffff807d01baa0 : 0xffffff7f8188599a

0xffffff807d01bb60 : 0xffffff7f8183a8fd

0xffffff807d01bbc0 : 0xffffff800065207e

0xffffff807d01bbe0 : 0xffffff800065295a

0xffffff807d01bc40 : 0xffffff80006530e0

0xffffff807d01bd80 : 0xffffff80002a3738

0xffffff807d01be80 : 0xffffff8000222ff6

0xffffff807d01beb0 : 0xffffff8000214829

0xffffff807d01bf10 : 0xffffff800021bb58

0xffffff807d01bf70 : 0xffffff80002ae380

0xffffff807d01bfb0 : 0xffffff80002d83a3

      Kernel Extensions in backtrace:

         com.apple.NVDAResman(7.0.4)[7E65ECA2-D3A1-35F8-B845-C975FB531E7E]@0xffffff7f809 36000->0xffffff7f80c0cfff

            dependency: com.apple.iokit.IOPCIFamily(2.6.5)[95ABB490-3AB5-3D5E-9C21-67089A9AE6A1]@0xffff ff7f808c2000

            dependency: com.apple.iokit.IONDRVSupport(2.3)[E99C8907-946D-3F1A-A261-4C0F2D5D0451]@0xffff ff7f80924000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3)[897EB322-FD55-36D7-A68E-9E9C34A74A84]@0xf fffff7f808ec000

         com.apple.nvidia.nv50hal(7.0.4)[2E84958C-1EEC-316B-9F7A-68C368F83476]@0xffffff7 f80c0d000->0xffffff7f80f2efff

            dependency: com.apple.NVDAResman(7.0.4)[7E65ECA2-D3A1-35F8-B845-C975FB531E7E]@0xffffff7f809 36000

         com.apple.GeForce(7.0.4)[6F2B5A22-F2F2-34A6-9721-8011B1E03300]@0xffffff7f8182f0 00->0xffffff7f818ebfff

            dependency: com.apple.NVDAResman(7.0.4)[7E65ECA2-D3A1-35F8-B845-C975FB531E7E]@0xffffff7f809 36000

            dependency: com.apple.iokit.IONDRVSupport(2.3)[E99C8907-946D-3F1A-A261-4C0F2D5D0451]@0xffff ff7f80924000

            dependency: com.apple.iokit.IOPCIFamily(2.6.5)[95ABB490-3AB5-3D5E-9C21-67089A9AE6A1]@0xffff ff7f808c2000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3)[897EB322-FD55-36D7-A68E-9E9C34A74A84]@0xf fffff7f808ec000

BSD process name corresponding to current thread: WindowServer

Mac OS version:

11B26

Kernel version:

Darwin Kernel Version 11.1.0: Tue Jul 26 16:07:11 PDT 2011; root:xnu-1699.22.81~1/RELEASE_X86_64

Kernel UUID: D52AAB80-B2BC-3C6E-BBEA-78BD28064998

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 88034725368

last loaded kext at 74565979012: com.symantec.kext.SymAPComm          11.1.2f17 (addr 0xffffff7f82229000, size 16384)

loaded kexts:

com.symantec.kext.SymAPComm          11.1.2f17

com.symantec.kext.ips          3.2f8

com.symantec.kext.internetSecurity          1.3.2f5

com.apple.driver.AppleHWSensor          1.9.4d0

com.apple.driver.AppleUSBCDC          4.1.15

com.apple.filesystems.ntfs          3.8

com.apple.filesystems.autofs          3.0

com.apple.driver.AppleMikeyHIDDriver          122

com.apple.driver.AppleTyMCEDriver          1.0.2d2

com.apple.driver.AppleMikeyDriver          2.1.1f12

com.apple.driver.AGPM          100.12.40

com.apple.driver.AppleHDA          2.1.1f12

com.apple.driver.AudioAUUC          1.59

com.apple.driver.AppleUpstreamUserClient          3.5.9

com.apple.driver.AppleMCCSControl          1.0.24

com.apple.driver.SMCMotionSensor          3.0.1d2

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AudioIPCDriver          1.2.0

com.apple.driver.AppleSMCLMU          2.0.1d2

com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.0b2

com.apple.driver.AppleLPC          1.5.1

com.apple.driver.AppleMuxControl          3.0.8

com.apple.GeForce          7.0.4

com.apple.driver.AppleBacklight          170.1.9

com.apple.driver.AppleIntelHDGraphics          7.0.4

com.apple.driver.AppleIntelHDGraphicsFB          7.0.4

com.apple.driver.AppleUSBTCButtons          220.8

com.apple.driver.AppleUSBTCKeyEventDriver          220.8

com.apple.driver.AppleUSBTCKeyboard          220.8

com.apple.driver.AppleIRController          309

com.apple.driver.AppleUSBCardReader          3.0.0

com.apple.iokit.SCSITaskUserClient          3.0.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          32

com.apple.driver.AppleUSBHub          4.4.0

com.apple.iokit.IOAHCIBlockStorage          2.0.0

com.apple.driver.AppleFWOHCI          4.8.6

com.apple.driver.AirPort.Brcm4331          511.20.10

com.apple.iokit.AppleBCM5701Ethernet          3.0.6b9

com.apple.driver.AppleEFINVRAM          1.5.0

com.apple.driver.AppleSmartBatteryManager          161.0.0

com.apple.driver.AppleUSBEHCI          4.4.0

com.apple.driver.AppleUSBUHCI          4.4.0

com.apple.driver.AppleACPIButtons          1.4

com.apple.driver.AppleAHCIPort          2.1.8

com.apple.driver.AppleRTC          1.4

com.apple.driver.AppleHPET          1.6

com.apple.driver.AppleSMBIOS          1.7

com.apple.driver.AppleACPIEC          1.4

com.apple.driver.AppleAPIC          1.5

com.apple.driver.AppleIntelCPUPowerManagementClient          166.0.0

com.apple.nke.applicationfirewall          3.0.30

com.apple.security.quarantine          1

com.apple.driver.AppleIntelCPUPowerManagement          166.0.0

com.apple.kext.triggers          1.0

com.apple.driver.AppleHDAHardwareConfigDriver          2.1.1f12

com.apple.driver.DspFuncLib          2.1.1f12

com.apple.driver.AppleSMBusController          1.0.10d0

com.apple.iokit.IOSurface          80.0

com.apple.iokit.IOBluetoothSerialManager          2.5f17

com.apple.iokit.IOSerialFamily          10.0.5

com.apple.iokit.IOAVBFamily          1.0.0d22

com.apple.iokit.IOFireWireIP          2.2.3

com.apple.iokit.IOAudioFamily          1.8.3fc11

com.apple.kext.OSvKernDSPLib          1.3

com.apple.driver.AppleHDAController          2.1.1f12

com.apple.iokit.IOHDAFamily          2.1.1f12

com.apple.driver.AppleSMC          3.1.1d2

com.apple.driver.IOPlatformPluginFamily          4.7.0b2

com.apple.driver.AppleGraphicsControl          3.0.8

com.apple.driver.AppleSMBusPCI          1.0.10d0

com.apple.driver.AppleBacklightExpert          1.0.3

com.apple.nvidia.nv50hal          7.0.4

com.apple.NVDAResman          7.0.4

com.apple.iokit.IONDRVSupport          2.3

com.apple.iokit.IOGraphicsFamily          2.3

com.apple.driver.BroadcomUSBBluetoothHCIController          2.5f17

com.apple.driver.AppleUSBBluetoothHCIController          2.5f17

com.apple.iokit.IOBluetoothFamily          2.5f17

com.apple.driver.AppleFileSystemDriver          13

com.apple.driver.AppleUSBMultitouch          220.23

com.apple.iokit.IOUSBHIDDriver          4.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice          3.0.0

com.apple.iokit.IOUSBMassStorageClass          3.0.0

com.apple.driver.AppleUSBMergeNub          4.4.0

com.apple.driver.AppleUSBComposite          3.9.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.0.0

com.apple.iokit.IOBDStorageFamily          1.6

com.apple.iokit.IODVDStorageFamily          1.6

com.apple.iokit.IOCDStorageFamily          1.7

com.apple.driver.XsanFilter          403

com.apple.iokit.IOAHCISerialATAPI          2.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily          3.0.0

com.apple.iokit.IOUSBUserClient          4.4.0

com.apple.iokit.IOFireWireFamily          4.4.3

com.apple.iokit.IO80211Family          400.40

com.apple.iokit.IOEthernetAVBController          1.0.0d5

com.apple.iokit.IONetworkingFamily          2.0

com.apple.iokit.IOUSBFamily          4.4.0

com.apple.driver.AppleEFIRuntime          1.5.0

com.apple.iokit.IOHIDFamily          1.7.0

com.apple.iokit.IOAHCIFamily          2.0.6

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          165

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.DiskImages          326

com.apple.iokit.IOStorageFamily          1.7

com.apple.driver.AppleKeyStore          28.18

com.apple.driver.AppleACPIPlatform          1.4

com.apple.iokit.IOPCIFamily          2.6.5

com.apple.iokit.IOACPIFamily          1.4

Pmultani wrote:

 

I wish there was some consistency to the actions of Genius/Applecare.

 

On this message list, I've seen people

1. Told definitively that it was a software issue and to wait for an update or downgrade to SL.

2. Had the motherboard replaced, more than once on occasion, with some success

3. And at least one with a new replacement macbook pro.

 

I went to local Apple Genius today and was told item 1. Wait for an update and/or downgrade to SL. They had heard of the issue and had changed some motherboards without success.

 

Should I go to another Apple store? Wait for an update?

I'm right there with you. Seems some things work for others and some don't. Right now I rely to heavily on my machine to leave it in the hands of someone to find out I have to take it back in again and again. Also I have a Boot Camp partition and don't want to lose it after I realized that WinClone doesn't work with Lion wich makes things even stickier should Apple decide to reformat and/or replace the whole machine.

I'm willing to wait it out a little longer. My current setup works for a few days at a time. I have Discrete Only active and have reset PRAM, SMC, used the beta version of Onyx to do some housecleaning and so far things are humming along fine with an external display... as long as I avoid certain things I know will cause a lock up.

@ Pmultani, i agree its unprofessional how the geniuses deal with customers.

I suggest you firstly call up apple support and get through to a 2nd level support. Go through all their hoops because it seems (based on people in this forum) they are more consistant with diagnosis. They'll probably get you to follow these steps:

- fully upgrade

- try running in safe mode and see if it helps (restart holding shift)

- possibly restart with disk and run exhaustive hardware test program (it will find no problems...)

- reinstall lion. I was told to try reinstalling to an external USB hdd (via restart > hold command + R > reinstall Lion > choose target of USB HDD). Once updated do not install any external software. Once this is all done and your still no doubt experiencing KP's THEN they will confirm it is a hardware problem and they will mark against your case number that its a harware issue and the MB requires replacing.

Steps to produce the crash (other than just randomly while surfing etc)

- goto a documents directory. When running on an external install of lion i nagivate in finder to my internal HDD documents, click space bar and flick through files using the arrow keys = kernel panic created.

- load photo booth, click effects, click 2nd page of effects = kernel panic created.

Hi,

I had tooken the MBP, 2010Mid, 2.8G i7, 8G RAM, 256G SSD, and with the

NVIDIA GeForce GT 330M 512 MB to Apple Store in Beijing, China last weekend, the genius just say they never recieved the problem reports before but they can replace the logic board for me. I got back the MBP after 4 days as they replaced the logic board and downsize the CPU to 2.66G, but the crashes and black screen had resolved.

They changed back the CPU to 2.8G i7 for me after I showed them the CTO order and take me one more days waiting. I am sure they had covered the crashes and black screen problem but not perfect, I can got the whit screen for 1 second or more when I restart the notebook again just after the "apple" Logo gone. I am nto sure this is another problem. I had opened the notebook for 2 days and didnot get crashes problem one time.

I am hoping every one had the style MBP or got the same problem to go to the  Apple Store to replace the Logic Board and enjoy your MBP again and constantly.

Hey guys, i'm also having problems with my MacBook Pro, but it's a mid 2009 model. After upgrading to Lion, it started giving me problems with the Airport, showing ''No Hardware Found''. Inmediately after, the computer freezes. Now, when i turn on, the screen keeps black, but the little ''sleeping'' light stays on and nothing happens. .

I don't know what to do, because i live in Dominican Republic, and there's no Apple Store in here, and if i got it send it to them, it will take a lot of time. My specs:

''13 MacBook Pro

2.26 GHz

8 GB Ram

9400M nVidia Graphic Card

Same.

Mid 2010 M15" Macbook Pro.

Stable as rock under 10.6

Black Screen of Death randomly under Lion.

To sum up a nice long call to Apple tech support:

     Probably a third party software issue.
     (Wow - the window manager of the worlds most advanced desktop OS can be felled by dodgy software ???)

     Fresh install:      Backup docs. Re-partition. Install Snow Leopard. Software upgrades.

                              Lion upgrade. Software updates.

Things seem a little better (Only one crash)

I'm very wary of installing and running non apple apps.

Weird. I thought I left this kind of stuff behind when I moved away from windows!

FYI to those running the CUDA drivers and System Preferences control panel directly from NVIDIA...

There was a new CUDA update this morning.

4.0.50 is the update.

Now to see if this in any way alleviates this crashing issue...

@geoffreyalanholliday

I only see the CUDA 4.0.31, can you provide a link to 4.0.50? Thanks.

I take my computer in service today. They told me the problem was the Kingston 128GB SSD in my computer. SSD faulty was the problem, but the SSD never failed in Snow Leopard before. I changed back my HDD to original one, and the computer is so perfect and stable. I didnt try with external monitor or magic mouse yet, but i think it will be okay because when it crashed before its stable now (the photo booth effects 2nd tab was ok too).

I think you should take your computer to service. I think its a common software issue which caused by hardware issue.

Hi Samson - it might be worth uninstalling your Symantec Internet Security software.  One of the guys on the forum took a look at my crash report and recommended a similar fix for me. So far so good but it's still early days to know if that has been the fix for my crashes.  Cheers, Dave

Thanks Dave & Jo!

It is kind of mind boggling to even think something totally unrelated (yeah, I know where its headed) can have an adverse affect.

So I'm on my 3rd re-install of SL now.  Don't really know how to work Time Machine but I know one thing, I'm the ditz who didn't back up before upgrading.

So now I'm upgrading from a Lion time machine file to Snow.  Anyone got any tips on how I can get  my old settings/info into Snow after I re-install it?

Is it as simple as drag and drop then just do disk first aid on the main drive?

Is it worth moving your data into a single area and then restoring just data when you've reinstalled SL?

I'm sure there is a better way that others might suggest but if you're going to the trouble to reinstall the OS then you don't want to bring across all the various additional applications too.  I'd reinstall additional apps from fresh.

Disk first aid is good but also try applejack - I was impressed with how good it was.

http://applejack.sourceforge.net/

Don't see why you can't use Migration Assistant. Boot into your new SL volume, connect the Lion volume (with Target Disk mode) and Migration Assistant can import your data.