mysticTV
Level 1 (0 points)

Q: Can not receive email, password not accepted by server

Keep getting this message:

 

There may be a problem with the mail server or network. Verify the settings for account “Rick's mail” or try again.

The server returned the error: The POP server “pop.teleguam.net” doesn’t support Password authentication. Verify your account settings and try again.

 

 

 

 

 

 

So now what do we do?

 

Re-entered password and all other settings, talked with internet provider but can not solve problem...........

iMac, Mac OS X (10.6.4)

Posted on Jul 20, 2011 5:47 PM

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mysticTV

Q: Can not receive email, password not accepted by server

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  • by giuseppefrommerelbeke,

    giuseppefrommerelbeke giuseppefrommerelbeke Jul 21, 2011 12:17 AM in response to ojnv
    Level 1 (4 points)
    iPhone
    Jul 21, 2011 12:17 AM in response to ojnv

    I am also using a scarlet acount and these are the results of the connection doctor scanning:

     

     

     

     

    CONNECTED Jul 21 09:11:40.870 [kCFStreamSocketSecurityLevelNone]  -- host:smtp.scarlet.be -- port:25 -- socket:0x7fe33a24bbd0 -- thread:0x7fe33a105980

     

     

    CONNECTED Jul 21 09:11:40.870 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:pop.scarlet.be -- port:995 -- socket:0x7fe33a530a90 -- thread:0x7fe338de9ee0

     

     

    READ Jul 21 09:11:41.063 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:pop.scarlet.be -- port:995 -- socket:0x7fe33a530a90 -- thread:0x7fe338de9ee0

    +OK POP3 Ready niles 0001e4dd

     

     

    WROTE Jul 21 09:11:41.081 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:pop.scarlet.be -- port:995 -- socket:0x7fe33a530a90 -- thread:0x7fe338de9ee0

    CAPA

     

     

    READ Jul 21 09:11:41.102 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:pop.scarlet.be -- port:995 -- socket:0x7fe33a530a90 -- thread:0x7fe338de9ee0

    +OK Capability list follows, mate

     

     

    READ Jul 21 09:11:41.197 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:pop.scarlet.be -- port:995 -- socket:0x7fe33a530a90 -- thread:0x7fe338de9ee0

    CAPA

    TOP

    UIDL

    RESP-CODES

    PIPELINING

    USER SASL PLAIN LOGIN

    .

     

     

    WROTE Jul 21 09:11:41.204 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:pop.scarlet.be -- port:995 -- socket:0x7fe33a530a90 -- thread:0x7fe338de9ee0

    QUIT

     

     

    READ Jul 21 09:11:41.220 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:pop.scarlet.be -- port:995 -- socket:0x7fe33a530a90 -- thread:0x7fe338de9ee0

    +OK QUIT

     

     

    READ Jul 21 09:11:41.669 [kCFStreamSocketSecurityLevelNone]  -- host:smtp.scarlet.be -- port:25 -- socket:0x7fe33a24bbd0 -- thread:0x7fe33a105980

    220 eir ESMTP - Scarlet

     

     

    WROTE Jul 21 09:11:41.690 [kCFStreamSocketSecurityLevelNone]  -- host:smtp.scarlet.be -- port:25 -- socket:0x7fe33a24bbd0 -- thread:0x7fe33a105980

    EHLO [192.168.0.5]

     

     

    READ Jul 21 09:11:41.704 [kCFStreamSocketSecurityLevelNone]  -- host:smtp.scarlet.be -- port:25 -- socket:0x7fe33a24bbd0 -- thread:0x7fe33a105980

    250-eir.is.scarlet.be Hello ip-213-49-91-122.dsl.scarlet.be [213.49.91.122], pleased to meet you

    250-ENHANCEDSTATUSCODES

    250-8BITMIME

    250-SIZE 78643200

    250-DSN

    250-AUTH PLAIN LOGIN

    250-STARTTLS

    250 HELP

     

     

    WROTE Jul 21 09:11:41.708 [kCFStreamSocketSecurityLevelNone]  -- host:smtp.scarlet.be -- port:25 -- socket:0x7fe33a24bbd0 -- thread:0x7fe33a105980

    STARTTLS

     

     

    READ Jul 21 09:11:41.722 [kCFStreamSocketSecurityLevelNone]  -- host:smtp.scarlet.be -- port:25 -- socket:0x7fe33a24bbd0 -- thread:0x7fe33a105980

    220 2.0.0 Ready to start TLS

     

     

    WROTE Jul 21 09:11:41.975 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.scarlet.be -- port:25 -- socket:0x7fe33a24bbd0 -- thread:0x7fe33a105980

    EHLO [192.168.0.5]

     

     

    READ Jul 21 09:11:41.991 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.scarlet.be -- port:25 -- socket:0x7fe33a24bbd0 -- thread:0x7fe33a105980

    250-eir.is.scarlet.be Hello ip-213-49-91-122.dsl.scarlet.be [213.49.91.122], pleased to meet you

    250-ENHANCEDSTATUSCODES

    250-8BITMIME

    250-SIZE 78643200

    250-DSN

    250-AUTH PLAIN LOGIN

    250 HELP

     

     

    WROTE Jul 21 09:11:42.003 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.scarlet.be -- port:25 -- socket:0x7fe33a24bbd0 -- thread:0x7fe33a105980

    AUTH PLAIN ************************

     

     

    READ Jul 21 09:11:42.021 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.scarlet.be -- port:25 -- socket:0x7fe33a24bbd0 -- thread:0x7fe33a105980

    235 2.0.0 OK Authenticated

     

     

    WROTE Jul 21 09:11:42.040 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.scarlet.be -- port:25 -- socket:0x7fe33a24bbd0 -- thread:0x7fe33a105980

    QUIT

     

     

    CONNECTED Jul 21 09:13:29.565 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:pop.scarlet.be -- port:995 -- socket:0x7fe33a566ab0 -- thread:0x7fe33aa7e3e0

     

     

    READ Jul 21 09:13:29.758 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:pop.scarlet.be -- port:995 -- socket:0x7fe33a566ab0 -- thread:0x7fe33aa7e3e0

    +OK POP3 Ready niles 0001e4dd

     

     

    WROTE Jul 21 09:13:29.768 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:pop.scarlet.be -- port:995 -- socket:0x7fe33a566ab0 -- thread:0x7fe33aa7e3e0

    CAPA

     

     

    READ Jul 21 09:13:29.785 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:pop.scarlet.be -- port:995 -- socket:0x7fe33a566ab0 -- thread:0x7fe33aa7e3e0

    +OK Capability list follows, mate

     

     

    READ Jul 21 09:13:29.883 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:pop.scarlet.be -- port:995 -- socket:0x7fe33a566ab0 -- thread:0x7fe33aa7e3e0

    CAPA

    TOP

    UIDL

    RESP-CODES

    PIPELINING

    USER SASL PLAIN LOGIN

    .

     

     

    WROTE Jul 21 09:13:29.893 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:pop.scarlet.be -- port:995 -- socket:0x7fe33a566ab0 -- thread:0x7fe33aa7e3e0

    QUIT

     

     

    READ Jul 21 09:13:29.908 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:pop.scarlet.be -- port:995 -- socket:0x7fe33a566ab0 -- thread:0x7fe33aa7e3e0

    +OK QUIT

  • by choosyg,

    choosyg choosyg Jul 21, 2011 12:24 AM in response to giuseppefrommerelbeke
    Level 1 (0 points)
    Jul 21, 2011 12:24 AM in response to giuseppefrommerelbeke

    I have the very same problem here:

     

    READ Jul 21 09:16:58.393 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:********************************** -- port:993 -- socket:0x7fdfac1faf90 -- thread:0x7fdfad205b40

    1.14 BAD Missing or invalid argument to AUTHENTICATE

  • by gd11_be,

    gd11_be gd11_be Jul 21, 2011 12:48 AM in response to choosyg
    Level 1 (0 points)
    Jul 21, 2011 12:48 AM in response to choosyg

    I can confirm the same problem

     

    iPad -> working fine

    iTouch -> working fine

     

    iMac -> before -> working fine

    iMac -> upgraded to  Lion -> the same error as above, and I am also on Scarlet. So exaclty the same issue.

     

    The issue is that I am not able to receive Email, but I am able to SEND email, which is very very weird. I have tried with SSL, without SSL, and all the possible combinations, it is not possible to get this to work.

     

    So I took the step :> installled Thunderbird, and reconfigured that with POPs, and guess what, running on Lion, that works absolutely fine! The issue is I think the way the authentication is working now.

     

    So this confirms there is an issue with the mail application. Hope this will get fixed soon. I thought I was going crazy and was the only Scarlet (service provider in Belgium) to experience this

     

     

     

     

     

    READ Jul 21 09:46:55.833 [kCFStreamSocketSecurityLevelNone]  -- host:pop.scarlet.be -- port:110 -- socket:0x7f92ef352db0 -- thread:0x7f92ed009cf0

    CAPA

    TOP

    UIDL

    RESP-CODES

    PIPELINING

    USER SASL PLAIN LOGIN

    .

     

     

    WROTE Jul 21 09:46:55.834 [kCFStreamSocketSecurityLevelNone]  -- host:pop.scarlet.be -- port:110 -- socket:0x7f92ee993da0 -- thread:0x7f92ee9a2470

    QUIT

     

     

    WROTE Jul 21 09:46:55.856 [kCFStreamSocketSecurityLevelNone]  -- host:pop.scarlet.be -- port:110 -- socket:0x7f92ef352db0 -- thread:0x7f92ed009cf0

    QUIT

     

     

    READ Jul 21 09:46:55.858 [kCFStreamSocketSecurityLevelNone]  -- host:pop.scarlet.be -- port:110 -- socket:0x7f92ee993da0 -- thread:0x7f92ee9a2470

    +OK QUIT

     

     

    READ Jul 21 09:46:55.878 [kCFStreamSocketSecurityLevelNone]  -- host:pop.scarlet.be -- port:110 -- socket:0x7f92ef352db0 -- thread:0x7f92ed009cf0

    +OK QUIT

     

     

    READ Jul 21 09:46:56.391 [kCFStreamSocketSecurityLevelNone]  -- host:smtp.scarlet.be -- port:25 -- socket:0x7f92ed433990 -- thread:0x7f92eb51b8d0

    220 eir ESMTP - Scarlet

     

     

    WROTE Jul 21 09:46:56.406 [kCFStreamSocketSecurityLevelNone]  -- host:smtp.scarlet.be -- port:25 -- socket:0x7f92ed433990 -- thread:0x7f92eb51b8d0

    EHLO [192.168.0.112]

     

     

    READ Jul 21 09:46:56.428 [kCFStreamSocketSecurityLevelNone]  -- host:smtp.scarlet.be -- port:25 -- socket:0x7f92ed433990 -- thread:0x7f92eb51b8d0

    250-eir.is.scarlet.be Hello ip-62-235-206-161.dsl.scarlet.be [62.235.206.161], pleased to meet you

    250-ENHANCEDSTATUSCODES

    250-8BITMIME

    250-SIZE 78643200

    250-DSN

    250-AUTH PLAIN LOGIN

    250-STARTTLS

    250 HELP

     

     

    WROTE Jul 21 09:46:56.433 [kCFStreamSocketSecurityLevelNone]  -- host:smtp.scarlet.be -- port:25 -- socket:0x7f92ed433990 -- thread:0x7f92eb51b8d0

    QUIT

  • by goligo,

    goligo goligo Jul 21, 2011 1:18 AM in response to mysticTV
    Level 1 (5 points)
    Jul 21, 2011 1:18 AM in response to mysticTV

    I have the same issue in Lion Mail  when connecting to my IMAP-UW server using SSL with PLAIN authentication.

     

    WROTE Jul 21 08:08:50.647 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:xxx -- port:993 -- socket:0x7fb27b26f5b0 -- thread:0x7fb27bcd00a01.544 AUTHENTICATE PLAIN ********************

READ Jul 21 08:08:50.905 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:xxx -- port:993 -- socket:0x7fb27b26f5b0 -- thread:0x7fb27bcd00a01.544 BAD Missing or invalid argument to AUTHENTICATE

     

    Same connection works fine with Leopard, Snow Leopard, iPhone and iPad (or any other SSL capable IMAP client), only Lion Mail is failing and showing this issue.

  • by goligo,

    goligo goligo Jul 21, 2011 1:27 AM in response to goligo
    Level 1 (5 points)
    Jul 21, 2011 1:27 AM in response to goligo

    This is was the server logs for every login attempt. I'll try to get some more verbose output...

     

    Jul 21 09:57:46 amd imapd[43438]: Unexpected client disconnect, while reading line user=??? host=xxx [1.2.3.4]

  • by mysticTV,

    mysticTV mysticTV Jul 21, 2011 1:52 AM in response to goligo
    Level 1 (0 points)
    Jul 21, 2011 1:52 AM in response to goligo

    This is the first time I've been screwed by Apple.

    I'll never upgrage right away as they can't be trusted to have a rock solid product.

    Just logged in with my other iMac with no problem using the older system and same setup as the the new mail.

    Someone at Apple has to do something right away or there will be many upset people.

    So here I sit with a dead computer (paperweight) that can't fire off any mail.

    This really really *****...............................

  • by Pascal De Petter,

    Pascal De Petter Pascal De Petter Jul 21, 2011 2:32 AM in response to mysticTV
    Level 1 (10 points)
    Jul 21, 2011 2:32 AM in response to mysticTV

    Same problem here....

    I have also a scarlet account and my pop mail doesn't work anymore after the Lion update

     

    Help ..... !!!!

  • by Yaroon,

    Yaroon Yaroon Jul 21, 2011 2:34 AM in response to mysticTV
    Level 1 (20 points)
    Jul 21, 2011 2:34 AM in response to mysticTV

    mysticTV, relax... You could create a gmail account and email as much you want. Or think of it as a holiday. Yeah, you're on holiday. No e-mail... heavenly. Think that.

     

    It is not like Apple is not going to fix this. "POP email does not work in Lion." I think they know.

     

    The build/revision number of Lion we got yesterday was the same as the one that was released to developers on July 1st, and was probably ready for release to QA somewhere end of June. That means what we got is almost a month old. In the mean time there's been 3 full work-weeks during which Apple has been further fixing Lion, we'll get the update soon.

     

    So relax, it's only email. And it's only POP email. That sort of tells me your email was already not very important to begin with, or you'd be using an IMAP solution, but I could be wrong.

  • by Shaun Hunter,

    Shaun Hunter Shaun Hunter Jul 21, 2011 3:00 AM in response to Yaroon
    Level 1 (10 points)
    Jul 21, 2011 3:00 AM in response to Yaroon

    I have the same problem. All was fine yesterday upgraded to Lion and I can send mail but not receive. Iphone working fine on same accounts.

     

    I am CEO of a company and I have not received mail for five hours, this is a disaster for me.

     

    Apple please fix this ASAP.

  • by gianricofichera,

    gianricofichera gianricofichera Jul 21, 2011 3:01 AM in response to mysticTV
    Level 1 (0 points)
    Jul 21, 2011 3:01 AM in response to mysticTV

    Apple, move on. Mail doesn't work! 

  • by Michael Sidoric,

    Michael Sidoric Michael Sidoric Jul 21, 2011 3:14 AM in response to ojnv
    Level 2 (369 points)
    Servers Enterprise
    Jul 21, 2011 3:14 AM in response to ojnv

    Has anyone tried to use IMAP instead of POP protocol?

     

    I am authenticating against five OS X mail servers here, with no issues under IMAP not POP. Might be worth checking to at least temporarily switch to IMAP.

     

    Hope this helps.

  • by leonino_c,

    leonino_c leonino_c Jul 21, 2011 3:25 AM in response to Yaroon
    Level 1 (0 points)
    Jul 21, 2011 3:25 AM in response to Yaroon

    Yaroon,

    Let's put things in the right perspective:

    • Yes, you're right, screaming and shouting against Apple will not make this fix appear any sooner
    • No, IMAP doesn't work either (actually, in my case POP works without problems, while IMAP is broken)
    • No, this is not "just e-mails"; my inbox is my main work instrument. WIthout it I'm completely unable to do anything.

     

    Waiting for a fix I just momentarily switched to Thunderbird, that works without problems. But, let me say that this is a pity as the new Mail is (IMHO) one of the most compelling innovations in Lion.

  • by Shaun Hunter,

    Shaun Hunter Shaun Hunter Jul 21, 2011 4:28 AM in response to leonino_c
    Level 1 (10 points)
    Jul 21, 2011 4:28 AM in response to leonino_c

    I also downloaded Thunderbird and everything works. This is a mac bug.

  • by mysticTV,

    mysticTV mysticTV Jul 21, 2011 4:31 AM in response to mysticTV
    Level 1 (0 points)
    Jul 21, 2011 4:31 AM in response to mysticTV

    Thanks for everyone's suggestions and stories.

    Yeah, I can work around it by using another computer or email account but this is not right to force me away from an email account that I've used for over 10 years and every bank, credit, payment, shipping data and many others I rely on contact thru this account.

    Apple, you really burned a bunch of people....................

  • by Shaun Hunter,

    Shaun Hunter Shaun Hunter Jul 21, 2011 4:52 AM in response to mysticTV
    Level 1 (10 points)
    Jul 21, 2011 4:52 AM in response to mysticTV

    Ok, this is messy but I just went into prefernces accounts and disenabled the account. I then sent up a new account using my pop settings. I finished and all my mail downloaded. Now I just have to work out how to transfer my mail to this account. It wont allow me to enable the original account for me to drop the mail over.

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