mysticTV

Q: Can not receive email, password not accepted by server

Keep getting this message:

 

There may be a problem with the mail server or network. Verify the settings for account “Rick's mail” or try again.

The server returned the error: The POP server “pop.teleguam.net” doesn’t support Password authentication. Verify your account settings and try again.

 

 

 

 

 

 

So now what do we do?

 

Re-entered password and all other settings, talked with internet provider but can not solve problem...........

iMac, Mac OS X (10.6.4)

Posted on Jul 20, 2011 5:47 PM

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Q: Can not receive email, password not accepted by server

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  • by bersan,

    bersan bersan Jul 23, 2011 4:52 PM in response to mysticTV
    Level 1 (0 points)
    Jul 23, 2011 4:52 PM in response to mysticTV

    Samething here. Read all the posts in this section .Can send trought SMTP but cannot receive with POP. Waiting for an Apple solution.

  • by Robb Allan,

    Robb Allan Robb Allan Jul 23, 2011 7:45 PM in response to jakieff
    Level 2 (354 points)
    Servers Enterprise
    Jul 23, 2011 7:45 PM in response to jakieff

    Why do you say this? I think you are confused. Read "About account types" in Mail Help: "With an Internet Message Access Protocol (IMAP) account, incoming and outgoing messages are stored on a mail server until you delete them." This means you can access the IMAP from multiple mail clients to download messages. That's the point of IMAP.

  • by jakieff,

    jakieff jakieff Jul 24, 2011 2:04 AM in response to maigpl2
    Level 1 (0 points)
    Jul 24, 2011 2:04 AM in response to maigpl2

    You are absolutely right. My fault. Sorry

    I deleted directly my test mails, which I then couldn't no more receive on the other machine.

     

    Jacques

  • by happyjohn,

    happyjohn happyjohn Jul 24, 2011 6:20 AM in response to mysticTV
    Level 1 (0 points)
    Jul 24, 2011 6:20 AM in response to mysticTV

    Hey guys!

     

    I solved this problem with POP account very simple. Though I've read a lot to find it, but here it is (at least it works fine with Gmail accounts):

     

    Go to Accounts>Advanced and just check the port you uses for downloading mail from your POP server. For POP it should be 995 and SSL should be switched on.

     

    After that Mail 5.0 downloaded all mail I had on my server (I use chelarbitr.com with Gmail Apps installed).

     

    That's all.

     

    happyjohn

  • by Olivier G.,

    Olivier G. Olivier G. Jul 24, 2011 7:43 AM in response to Zulu357
    Level 1 (0 points)
    Jul 24, 2011 7:43 AM in response to Zulu357

    Using IMAP works for me (pt.lu account)

    The problem is, i don't want IMAP, I want POP. So it can only be a temporary solution.

     

    Looking at connection doctor logs, it seems Mail asks for remote capabilities, then probably finds something it doesn't like there and quits...

     

    CONNECTED Jul 24 16:38:57.932 [kCFStreamSocketSecurityLevelNone]  -- host:pop.pt.lu -- port:110 -- socket:0x7fedf59744e0 -- thread:0x7fedf5178080

     

    READ Jul 24 16:38:57.992 [kCFStreamSocketSecurityLevelNone]  -- host:pop.pt.lu -- port:110 -- socket:0x7fedf59744e0 -- thread:0x7fedf5178080

    +OK POP3 Ready ip-178-254-124-110.dyn.luxdsl.pt.lu 00023923

     

    WROTE Jul 24 16:38:58.003 [kCFStreamSocketSecurityLevelNone]  -- host:pop.pt.lu -- port:110 -- socket:0x7fedf59744e0 -- thread:0x7fedf5178080

    CAPA

     

    READ Jul 24 16:38:58.029 [kCFStreamSocketSecurityLevelNone]  -- host:pop.pt.lu -- port:110 -- socket:0x7fedf59744e0 -- thread:0x7fedf5178080

    +OK Capability list follows, mate

     

    READ Jul 24 16:38:58.056 [kCFStreamSocketSecurityLevelNone]  -- host:pop.pt.lu -- port:110 -- socket:0x7fedf59744e0 -- thread:0x7fedf5178080

    IMAP4rev1 LITERAL+ ID SASL-IR ACL RIGHTS=kxte QUOTA MAILBOX-REFERRALS NAMESPACE UIDPLUS NO_ATOMIC_RENAME UNSELECT CHILDREN MULTIAPPEND BINARY SORT SORT=MODSEQ THREAD=ORDEREDSUBJECT THREAD=REFERENCES ANNOTATEMORE CATENATE CONDSTORE SCAN IDLE LISTEXT LIST-SUBSCRIBED X-NETSCAPE URLAUTH

    STLS

    .

     

    WROTE Jul 24 16:38:58.084 [kCFStreamSocketSecurityLevelNone]  -- host:pop.pt.lu -- port:110 -- socket:0x7fedf59744e0 -- thread:0x7fedf5178080

    QUIT

     

    READ Jul 24 16:38:58.109 [kCFStreamSocketSecurityLevelNone]  -- host:pop.pt.lu -- port:110 -- socket:0x7fedf59744e0 -- thread:0x7fedf5178080

    +OK QUIT

  • by goligo,

    goligo goligo Jul 24, 2011 8:34 AM in response to Olivier G.
    Level 1 (5 points)
    Jul 24, 2011 8:34 AM in response to Olivier G.

    Well, that's an interesting capability response for a POP server. It's returning IMAP capabilities ;-) If I was a POP client I would also quit the connection on that response.

  • by bgdavid,

    bgdavid bgdavid Jul 24, 2011 8:36 AM in response to Olivier G.
    Level 1 (0 points)
    Jul 24, 2011 8:36 AM in response to Olivier G.

    Guys,

     

    Have you looked at your spam folder - I have been following this discussion for the last 2 days hoping for an update as my mail was not receiving since I upgraded to OS X Lion.  But this morning, I suddenly had an urge to check my spam folder, and sure enough, all my mail had been sent to spam - the rule in the preferences was set to if message is a mail message put it in spam folder.  This was because i was using Spamsieve and it seems to have defaulted the rule in the absence of spamsieve working in the new operating system.

     

    Don't know if this is what is happening to any of you, but that has solved my problem - deleted the rule and now it works fine.

  • by Olivier G.,

    Olivier G. Olivier G. Jul 24, 2011 9:52 AM in response to goligo
    Level 1 (0 points)
    Jul 24, 2011 9:52 AM in response to goligo

    Interesting... So should we blame pt.lu's POP server ???

    Is there a way to tell Mail not to issue the CAPA command?

  • by shyannlindy,

    shyannlindy shyannlindy Jul 24, 2011 7:52 PM in response to mserhany
    Level 1 (10 points)
    Jul 24, 2011 7:52 PM in response to mserhany

    Thank you for the suggestion, but this didn't work for Optimum.  I had to disable all security!  Won't be using that email addy much.

  • by nettwin,

    nettwin nettwin Jul 24, 2011 10:19 PM in response to mysticTV
    Level 1 (0 points)
    Jul 24, 2011 10:19 PM in response to mysticTV

    AppleCare contacted me yesterday personally to collect more data on the issue. The person confirmed to me that this problem has top priority for Apple and they are definitly working on it - just wanted to let You know.

  • by giuseppefrommerelbeke,

    giuseppefrommerelbeke giuseppefrommerelbeke Jul 25, 2011 12:06 PM in response to nettwin
    Level 1 (4 points)
    iPhone
    Jul 25, 2011 12:06 PM in response to nettwin

    Guys,

     

    I have no explanation for this, but my POP email all in a sudden works perfectly. I came back from my work this evening and I opened Mail just to give it a try. All the emails have been downloaded and I can send and receive without any problem.

     

    My Macbook has not been turned off last night. It was in sleep mode.

     

    For your info, I am using a scarlet account.

     

    Next issue to solve is to repair the HD. I get a message that the disk needs to be repaired and I have to use a start up disk....

  • by ojnv,

    ojnv ojnv Jul 25, 2011 1:27 PM in response to giuseppefrommerelbeke
    Level 1 (0 points)
    Jul 25, 2011 1:27 PM in response to giuseppefrommerelbeke

    Everything seems to be ok for me too with my scarlet account!

    Thanks!

  • by tlammens,

    tlammens tlammens Jul 25, 2011 3:02 PM in response to giuseppefrommerelbeke
    Level 1 (0 points)
    Jul 25, 2011 3:02 PM in response to giuseppefrommerelbeke

    Scarlet made a change to their POP server..., the CAPA request returns different values now, I guess some engineer at Scarlet (provider), encountered the same problem :-).

  • by Olivier G.,

    Olivier G. Olivier G. Jul 25, 2011 3:35 PM in response to tlammens
    Level 1 (0 points)
    Jul 25, 2011 3:35 PM in response to tlammens

    No change at pt.lu.

    Did someone already contact them about this problem?

  • by duenasd,

    duenasd duenasd Jul 26, 2011 2:33 AM in response to mysticTV
    Level 1 (0 points)
    Jul 26, 2011 2:33 AM in response to mysticTV

    Try again. GTA worked with Apple to correct/add whatever settings were required to support Mail.

    It is working for me now.

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