Previous 1 2 3 Next 42 Replies Latest reply: Aug 24, 2012 8:26 AM by coreworksnet Go to original post
  • LoghouseJD Level 1 (5 points)

    Since updating to Safari 5.1.3 I CANNOT:

    Get any .pdf's:

    from brokerage house for tax filing

    from organizations that post minutes in .pdf

    from archives of historical documents in .pdf

    from government organizations that have forms and grant applications in .pdf

    from my own websites that my 1,500 users depend on for current information.


    This is a huge embarassment. What is going on ? I don't want to depend on Adobe Reader to render .pdf files. Browsers have always been able to render .pdf's. This destroys the functionality of millions of web pages for Mac users.



  • LoghouseJD Level 1 (5 points)

    On the Apple Safari Developers Site this is what they say about the <embeded> HTML element.



    Available in Safari 1.0 and later. Available in iOS 1.0 and later. This tag has been deprecated in the HTML 4.01 standard. You should use the <object> tag to embed objects unless you have a specific reason to use this tag .


    If that is true, then why can't safari render a file right from my own system, no Web server involved.


    Here's what the inspected page look like:

    <html><body marginwidth="0" marginheight="0" bgcolor="rgb(38,38,38)"><embed width="100%" height="100%" name="plugin" src="file:///Users/johnimac/Documents/Taxes/Sched%20D%202012%20f1040sd.pdf" type="application/pdf"></body></html>


    Certainly this is a bug. I saw on that 5.1.4 is almost available but I don't see where to download it on the developers page.

  • ccstephe Level 1 (15 points)

    I found that by removing the 3 files mentioned in the Tapestryguide post below solved all of my PDF issues:

  • Pgoody Level 1 (0 points)

    My problem on my on my iPad is that none of the information in PDF forms is displayed. For instance, I just went to a PDF on-line that I need for federal taxes, and the PDF is there, but all the information is blank. This is happening repeatedly to me, so that I have to go view and print the PDF from my old desktop Mac.  Can anyone help me with this problem?

  • LoghouseJD Level 1 (5 points)

    I do not have these files in my library, nor the QuickTime Preferences folder.NoFilesToDelete.jpg

  • LoghouseJD Level 1 (5 points)

    A partial work around is to right click on the black screen of death that displays when Safari encounters a .pdf file and save it to the desktop, for example. Then when you click it on the desktop, preview rather than safari will open and render it correctly. Shame, shame, Apple developers. Come on. Fix this.


    This is only partial, because Ticketmaster .pdf and other files won't download, so I guess I'll just stay at home until they fix it. Does no one from Apple monitor this site?

  • reomondo Level 1 (0 points)

    I hope I am talking about the same problem: after updating to Safari 5.1, Adobe Reader 10 and Lion I have also lost the ability to view PDFs directly in Safari.

    As soon as I found out that the Adobe Plugin officially doesn't work with Safari 5.1 the solution was quickly found and it works for me perfectly:

    1. I have removed all Adobe PlugIns from the "Internet Plugins" folder.

    2. In User/Library/Preferences I have opened the file - you can do it either with X-Code (under Lion) or with Pref Setter (it's free).

    3. In this file under "User preferences" I have found the setting "WebKitOmitPDFSupport" and changed the value from "true (YES)" to "false (NO)".

    4. I then saved the changed file, restarted Safari and found out that its built-in PDF viewer works like a charm and is much quicker than my Adobe Plugin ever was!


    Hope it works for you as well!


    (Safari 5.1.5 under Lion and under Snow Leopard)

  • mikenitty Level 1 (0 points)

    What a sorry situation.


    I agree with LoghouseJD...where is Apple in this matter??


    I do not want to have to remove plug-in's and mess with codes lines and such. I bought a macbook so I would not have to do this...I mean thanks for the solution reomondo but we should have have to do it.

  • blueandgold Level 1 (0 points)

    I just bought a brand new iMac four days ago.

    Processor  2.5 GHz Intel Core i5

    Memory  4 GB 1333 MHz DDR3

    Software  Mac OS X Lion 10.7.4 (11E53)

    Safari  Version 5.1.7 (7534.57.2)


    I cannot see any pdf's in Safari.  I can download them and then view them from the desktop but not when in Safari.  I spent like two hours on the phone with Apple Care doing all sorts of stuff and they could not fix the problem.  In the end they said to call Adobe, that it was their problem.  I called Adobe and they won't help without paying $40 (and I know they won't help even after paying so what is the point.)


    I see that this thread has been in existence for a year.  Has this problem really not been resolved in a year?  Does every person who walks into Apple right now and buys an iMac have this same problem?  This should be front page news.  This is pretty significant as far as I'm concerned.


    Does anyone have a solution?  I do not want to mess with the hidden files and codes on my computer.


    Please Help!

  • ccstephe Level 1 (15 points)

    The solution I posted above under ccstephe worked on two of my macs....

  • blueandgold Level 1 (0 points)

    I just spent another couple hours talking to AppleCare today.  This time I got boosted up to a higher level guy and he fixed my problem.  He basically did what you said ccstephe but also cleared some other things too just to be sure.  My problem is all fixed!

  • ccstephe Level 1 (15 points)

    Glad you got the problem fixed. I had 4 macs in the family and two of them ad that problem. I never figured out what caused some of those files to be corrupted.

  • petermac87 Level 5 (7,355 points)

    blueandgold wrote:


    I see that this thread has been in existence for a year.  Has this problem really not been resolved in a year?  Does every person who walks into Apple right now and buys an iMac have this same problem?  This should be front page news.  This is pretty significant as far as I'm concerned.


    No, only a very few here in a Troubleshooting forum seem to have a problem. The rest of the tens of millions of Lion users appear to have no issues. It usually boils down to third party installs and incompatable plug-ins. Try the solution given above. Only looks like a common problem because you are in a Troubleshooting forum. I have never had an issue with .pdfs on my 5 Macs running Lion.


    Good Luck



  • LoghouseJD Level 1 (5 points)

    It is true that millions probably don't have this problem, but those that loaded specific plugins for Adobe will be caught up in the adobe .pdf vs Apple battle and the result will be impaired .pdf viewing. My problem was fixed when a neighbor removed an adobe add-in so that native Apple products handle all .pdf rendering. I'm now declining to install all adobe updates.

  • coreworksnet Level 1 (15 points)

    Have to agree with LoghouseJD; I recently upgraded from CS5.5 to CS6. After going through the various processes, I discovered that I now am "forced" to use Apple's Preview type PDF viewer in Safari. I can live with it, but prefer the Adobe plugin. There really should be an option in Safari's preferences as to which PDF viewer to use. (If there is one, I don't see it.)

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