Previous 1 2 Next 15 Replies Latest reply: Oct 3, 2011 9:10 AM by Bob Lyons Branched to a new discussion.
rob stacey Level 1 Level 1 (40 points)

I keep loosing the ability to use the Universal Access Zoom feature (which I need because of vision problems) since installing Lion. When it happens I have to Log Out and sigh back in to get it to work again (or Restart). It seems to happen after the computer has been inactive for a while, maybe after screen has gone to sleep. I have tried putting the computer to sleep but this does not seem to cause the same problem, however, the Zoom is very slow to respond the first time it is used after Sleep.

 

Anyone had similar problems? Anyone know how to fix it?


iMac 24 Intel Core 2 Duo, 2.8 GHz, 4 GB Memory, Mac OS X (10.5.6)
  • VROOOMUK Level 1 Level 1 (0 points)

    I am having exactly the same issue as you describe but I cannot replicate it when I put the machine to sleep. It does seem to happen during a period of inactivity.

     

    Hopefully there's a fix coming soon as this is a feature I've grown to use a lot.

  • rob stacey Level 1 Level 1 (40 points)

    I put the iMac to sleep over night and when I woke it up in the mornigh I had lost my Zoom. I had to Log Out and Log In again to get Zoom back again. However, if I manually put the computer to sleep for a short time (a coouple of minutes) I can still use the Accessibility Zoom but is is very slow to respond at first. Somehow the Sleep process is affecting this feature.

     

    Today I have disabled the Compter Sleep and Display Sleep and so far I have not lost the Zoom even after long periods of inactivity (except for receiving e-mails).

     

    Later I will try it with Display Sleep back on and see what happens. If that is OK I will try it with Computer Sleep on agin.

  • rob stacey Level 1 Level 1 (40 points)

    With Display sleep on I loose the Zoom after the display goes to sleep.

     

    I really need this Accessibility Zoom to be able to use the Mac. Apple needs to fix this as soon as possible.

  • terynjay Level 1 Level 1 (0 points)

    I'm having the same problem.  The Zoom in Window function is working after inactivity, but that's it.

  • rob stacey Level 1 Level 1 (40 points)

    You say "The Zoom in Window function is working after inactivity, but that's it."

     

    It is not clear what you mean. Are you refering to the Zoom in the Universal Access in the System Preferences? Is it working for you or not? Can you describe what causes the Zoom to stop working? For example is it only after the computer goes to sleep or the display goes to sleep, etc. How do you get Zoom working again?

  • terynjay Level 1 Level 1 (0 points)

    I meant that I was having the same problems that you're describing, with the excepion that the Zoom in Window feature of Lion seems to be working correctly.  I'm having the same problems with the other magnification features in Universal Acces that you've described.  It *****.

  • rob stacey Level 1 Level 1 (40 points)

    For anyone following this discussion you may be interested in a similar problem with the Universal Access Zoom which has been reported in this link:

    VISUALLY IMPAIRED (2) - Another zoom problem!

    If anyone has come up with a solution to this I would like to hear how you did it.

  • qojop Level 1 Level 1 (0 points)

    Try activate the screensaver at the bottom left corner and then try again ctrl+scroll or ctrl+alt++.

     

    It works for me.

  • rob stacey Level 1 Level 1 (40 points)

    Activating the Screen Saver (I have it set for the upper right corner of the screen) seems to work so far.

     

    Thanks.

     

    But there is obviously a problem here that Apple needs to fix.

  • dml73 Level 1 Level 1 (0 points)

    Glad I found this thread as I was beginning to think I was alone here!!  Seam thing - Zoom stopsworking when I wake the computer after the screen goes to sleep.  I use "caffeine" (Find it on the App Store) which essentially stops the computer going to sleep.  With caffeine running, the Zoom feature stays active.

     

    Hopefully Apple will pick this bug up and fix in an update soon??!!

  • qojop Level 1 Level 1 (0 points)

    rob stacey wrote:

     

    Activating the Screen Saver (I have it set for the upper right corner of the screen) seems to work so far.

     

    Thanks.

     

    But there is obviously a problem here that Apple needs to fix.

     

    Great if I could help you.

     

    Please, send feedback to Apple

     

    http://www.apple.com/feedback/macosx.html

  • qojop Level 1 Level 1 (0 points)

    I think this issue has to do with the screensaver. If it is set to never, the zoom keeps working after sleep.

  • Oldnetworkingguy Level 1 Level 1 (0 points)

    I have this Zoom problem as well... I believe the bug involves an interaction between Screensaver and Energy Saver's "Display Sleep" function.

     

    If "Display Sleep" occurs when Screensaver is not active, Zoom in and out work fine when I start using the system again.

     

    If "Display Seep" occurs when Screen Saver is active, Zoom in and out do not work when I start using the system again... Then, If I invoke screensaver (as mentioned above), Zoom In and Out work again....

     

    Interestingly, while Zoom in and out are not working, the "Zoom In" and "Zoom Out" text on the Universal Access Screen is dimmed even though Zoom "On" buton remains "dotted". Once screensaver is invoked and Zoom In and Out are functioning again, the "Zoom In" and "Zoom Out"  text is no longer dimmed.

  • rob stacey Level 1 Level 1 (40 points)

    After a few Display Sleeps with Screen Saver off, or Never, the Zoom seems to be much more reliable. I think that 'Oldnetworkingguy' has it about right. But I have also had a few problems with Spaces not working properly while experimenting with this, so there may be more going on than just the Zoom and Screen Saver interaction.

     

    But it is certain that Apple has a bug to fix here. Thanks for the input everyone and don't forget to do what 'qojop' suggests and send your feedback to Apple.

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