11 Replies Latest reply: Oct 27, 2011 6:43 PM by John Hammer1
Standtheman Level 1 Level 1 (0 points)

Since udated to Lion last night, I have been unable to print or use the "save as pdf" from the Preview app.

From other programs such as MS Word, MS Excel, MS Outlook, Pages, Numbers, Firefox, Safari etc. the

print function works without any problems.

 

Since printing from other programs works fine, I have to assume that the problem is with the Preview app.

 

The printer, if you need to know is a network printer Apeosport-II FX C5400.

I'm using Macbook Pro 2010

Processor  2.66 GHz Intel Core i7

Memory  4 GB 1067 MHz DDR3

Graphics  NVIDIA GeForce GT 330M 512 MB

Software  Mac OS X Lion 10.7 (11A511)

 

 

Please advise


Macbook Pro 15, Mac OS X (10.7)
  • Carolyn Samit Level 10 Level 10 (96,610 points)

    Go to ~/Library/Preferences. Move the com.apple.Preview.plist file to the Trash. Restart your Mac.

     

    ~ (Tilde) represents your Home folder.

  • PAHU Level 6 Level 6 (15,630 points)

    The existing Canon UFR2 and PS drivers have the same issue you describe with Preview and TextEdit. Canon has suggested that for PDF printing you use Acrobat Reader on Lion until they create a proper 10.7 driver.

  • Standtheman Level 1 Level 1 (0 points)

    Carolyn - Maybe i'm looking in the wrong area. But I can't seem to find that file. I'm going to my hard drive, then library and then preferences... in this folder I cannot find com.apple.preview.plist

     

    Any ideas ?

    ---------------------------------

     

    Pahu - Thank you, but I'd really like to get this working. Do you really think it is a driver problem? as I had said in my original post, printing works fine with other apps including pdfpen. I don't understand why only preview would have this problem if it's a driver issue. It also won't explain the issue about not being able to save as pdf.

    Thanks for your info.

  • markmaloney Level 1 Level 1 (0 points)

    I have the same problem - I am using a kyocera printer with job accounting - preview won't print at all but MS Office and Pages will.

     

    I am creating a booklet as a pdf in preview as neither word or pages offer this functionality!

     

    2011 Macbook Pro, 8GB, 2.2 quadcore i7, 750HDD Lion

  • John Blanchard1 Level 5 Level 5 (5,030 points)

    Standtheman wrote:

     

    Pahu - Thank you, but I'd really like to get this working. Do you really think it is a driver problem? as I had said in my original post, printing works fine with other apps including pdfpen.

     

    It could be a combination of the driver and Preview. Have you tried adding a printer with the Generic PostScript PPD and then trying to save as PDF in Preview?  That won't help if you are using features specific to the driver though. Use Acrobat as Pahu suggests if you need driver-specific features.

     

    Hope this helps.

  • PAHU Level 6 Level 6 (15,630 points)

    Standtheman wrote:

     

    Pahu - Thank you, but I'd really like to get this working. Do you really think it is a driver problem?

    As John as mentioned, the problem is a combination of the driver and Preview (and TextEdit with the Canon's). So, also as John has mentioned, creating a print queue using Generic PS or Generic PCL are good workarounds until the printer vendor releases an updated driver - is this Apeosport an EFI Fiery?

  • Standtheman Level 1 Level 1 (0 points)

    So I've now managed to figure out how to print from within preview using my works network printer.

    Has something to do with the Job Accounting. When I select print, from the file menu I then have the option list showing preview, layout etc... if I go down the list and select job accounting before pushing print then it works. The accounting setting ie.. password etc.. are already set.  I'm not changing any settings, i'm just selecting Job Accounting in the menu before I push print. Hope this helps anyine else.

  • BillVipe Level 1 Level 1 (0 points)

    It is the Canon Driver.  I tried everything multiple times and NOTHING worked until I deleted my work printer that is a large Canon UDR.  Just need to have my IT guy figure out if it's fixed yet.  Will Google it now.  Thanks everyone.

  • PAHU Level 6 Level 6 (15,630 points)

    BillVipe wrote:

     

    It is the Canon Driver.  I tried everything multiple times and NOTHING worked until I deleted my work printer that is a large Canon UDR.  Just need to have my IT guy figure out if it's fixed yet.  Will Google it now.  Thanks everyone.

    The OP had a Fuji Xerox, not a Canon. I mentioned the issue that Canon has stated with their current UFR2 driver with TextEdit and Preview on Lion because it sounded similar.

     

    For your IT guy's benefit. Canon will be releasing an updated UFR2 driver later this month to support Lion. In the meantime they state to use Adobe Acrobat Reader or Safari to open and print PDFs.

     

    Or if your Canon office copier supports the Postscript or even PCL printer language, then you use a different driver to the UFR2.

  • jjh2508 Level 1 Level 1 (0 points)

    Carolyn,

    Thank you that worked well and now I can print to PDF from Preview

     

    However, my Word and Chrome don't work yet.

     

    Is there a common theme?  I tried deleting the com.microsoft.word.plist file but that didn't help

    I can't try Chrome yet because I'm replying to you.  I'll get back to you if that helps

  • John Hammer1 Level 4 Level 4 (2,805 points)

    Canon released updated drivers for Lion on October 24th. TextEdit and Preview can now print normally to my Canon MF4350d.

     

    http://consumer.usa.canon.com/cusa/support/consumer/printers_multifunction/image class_series/imageclass_mf4350d#DriversAndSoftware