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Migration assistant can't find external hard drive

I bought a Macbook Air and I can't move my files from the Time Machine created by my previous MacBook. Specifically, migration assistant can't find the external disk. I can see the external disc on the desktop, it's just the migration assistant that can't find it. I've done software update, I've attached and detached the external disk and restarted the Air in all imaginable combinations, migration assistant still can't see the external disk. Anyone know how to fix this problem?

MacBook Air, Mac OS X (10.6.8), Just bought this Air last week

Posted on Jul 21, 2011 1:20 AM

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Posted on Jul 21, 2011 2:01 AM

Got ahold of someone at Apple. You can't migrate using Time Machine if the computers have different versions of the OS.

47 replies

Jul 24, 2011 10:07 AM in response to franz1

Ah, ok. Very odd. 😟


It's not normally recommended, but try a full system restore from those backups, per #14 in Time Machine - Frequently Asked Questions.


That will warn you not to restore backups from a different Mac, but you've tried everything else.


When it's done, your Mac may not start up; if it does, it will likely kernel panic or not work well.


Just install a fresh copy of OSX from the USB stick that came with your Air (that won't disturb anything else).


Then it should be ok.

Jul 24, 2011 10:29 AM in response to Pondini

OK, I will try it. A couple of questions:

Am I doing step c below? If yes, I'm confused about what is says about partition. The only thing on the external drive is the Time Machine files. But my original MacBook that made the files had a partition that I used for BootCamp. I don't remember it's size. Should I make a partition as per c below?



c.If you're restoring to a new disk, or one that may not be formatted properly, select Disk Utilityand format the drive: Select the top line (with the make and size), click the Partition tab and select 1 Partition from the the pop-up menu under Volume Scheme, unless you need more than one. (If any of your user home folders were on a separate internal HD or partition, be sure the new disk(s) are set up the same way.)
Give it a name (probably Macintosh HD) under Volume Information, and select Mac OS Extended (Journaled) for the Format unless you're certain you need Mac OS Extended (Case-sensitive, journaled). On Lion, you can select an encrypted version of either of those. Click the Options button below the box, and select GUID for an Intel Mac, or Apple Partition Mapfor a PPC Mac, and click the OK button, then Apply. That should only take a few moments. Quit Disk Utility and you’ll see the Utilities menu again.


Am I doing d?


d.If you'e restoring both an OSX volume and copying a second one containing user home folders, select Disk Utility and restore the one with the home folders via the Restore tab. See Copying a volume via the Restore Tab for details. (If you're going to restore a data-only volume, seequestion #15.) Then quit Disk Utility and continue.


Jul 24, 2011 8:52 PM in response to franz1

Well, that's the downside. 😟 You can't do a full system restore if you didn't back up your full system.


And apparently Migration Assistant and Setup Assistant don't recognize it, either, so, you're in a bit of a pickle.


You'll have to restore it "piecemeal," via the Star Wars display.


How many user accounts did you have on your old Mac, and how many do you have now? We've got to get around the permissions issues you saw when using the Star Wars display earlier.


(It's late here, and I'll be going to bed soon; if you don't post back fairly soon, I'll be snoozing, but will be back tomorrow.)

Jul 24, 2011 9:04 PM in response to Pondini

Guess Apple needs to change that from "It will save space" to "It will save space but make your backup completely useless"


I only had one account on the old Mac. I was the administrator and only user. On the new Air, I have two. One is the same name as my old MacBook and another is a new name (when I called Apple, they said to make a new one with a different name). Both are administrators

Jul 24, 2011 9:27 PM in response to franz1

franz1 wrote:


Guess Apple needs to change that from "It will save space" to "It will save space but make your backup completely useless"

Yeah, I've tried to get them to do that several times.


Add your voice here: http://www.apple.com/feedback/timemachine.html



I only had one account on the old Mac. I was the administrator and only user. On the new Air, I have two.

Aha! Try the "Star Wars" display with both. One of them (probably the first one you set up) should be able to see inside the backups of the home folder without the no-access icons.


Then you can restore things, but it will be quite tedious. 😟 You can't just select the old home folder, or even the default sub-folders (Desktop, Downloads, Documents, etc.), and restore them, because the ones that already exist on your new Mac are protected.


For most folders, you'll have to select all the folders inside those default sub-folders. That's probably easiest to do if you set the Finder to List View before entering TM.


Test this out first on something small. Since the original Mac is no longer around, if you click Restore, you may get a prompt about the original location not being available. If so, do NOT tell it to "recreate" the enclosing folders. Instead of clicking Restore, after selecting things, right-click and select the "Restore <items> to" option to get a prompt for where you want to put them.


See #15 and #16 in Time Machine - Frequently Asked Questions for samples, etc.


Give it a shot; if you get in trouble, post back, but I won't answer until tomorrow.


Good luck! 😀



I have the dead MacBook. When I try to start it, it makes the chime sound and the screen lights up. But then it clicks and I get a folder with a question mark.Is there any way to use this?

Probably not. That means it can't find a usable system on the HD, so you probably can't use Target Disk mode on it. If you want to investigate that, see Using Target Disk mode.

Jul 25, 2011 4:17 AM in response to Pondini

I manually copied as many files as I could but a lot is just lost. I'm really sorry I bought this machine. Now I have a problem with itunes and iphone. I think because my itunes was on the old Macbook and now it's on Air with a new home user name, it won't let me use or sync some of my apps. Know anything about itunes?

Jul 25, 2011 6:05 AM in response to Pondini

I have one more card to play. I have a bootable clone made from SuperDuper. It's a few months old but should hace all the applications and settings I want.

My plan is go back to the beginning with the Air, the use setup assistant to get the info from the Sparse file. One big question - do I choose the same Username and Password for the Air in the restart as I had for the MacBook? Or will using the same ones screw it all up?

I can grab the few files that I need that are more recent from the Time Machine external drive using drag and drop after. Sound good?

Jul 25, 2011 7:34 AM in response to franz1

franz1 wrote:

. . .

I think because my itunes was on the old Macbook and now it's on Air with a new home user name, it won't let me use or sync some of my apps. Know anything about itunes?

No, sorry. Just this: http://support.apple.com/kb/HT1420


I have a bootable clone made from SuperDuper. It's a few months old but should hace all the applications and settings I want.

My plan is go back to the beginning with the Air, the use setup assistant to get the info from the Sparse file.

Yes, that should work. But use Setup Assistant, not MA. Then you shouldn't have permissions problems.



Before I do that, is there a way to change the permissions on the Time Machine backups to let any user use them?

No. That would kinda defeat the purpose, after all.


But if you use Setup Assistant, and copy the user accounts from it, those accounts should have permission to their backups.

Migration assistant can't find external hard drive

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