5 Replies Latest reply: Jul 28, 2011 1:35 PM by JamisonXP
geyien Level 1 (70 points)

I bought a new Mac from the Apple Online Store on 29th June.  It is all registered and showing up as such on the Applecare look-up page.

When I now go to the Lion up-to-date page to try and retrieve my upgrade, it gives me the error message:


"Sorry, we can't find the serial number you provided. Please recheck your serial number and enter it again."


Anybody else seeing this, particularly if you purchased from the Apple Online Store?