You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

OSX Lion + 2011 iMac 27'' + Video = Freeze

Hello.


Got a brand new 27'' iMac, installed Lion. The machine freezes randomly when starting to play videos, either on Youtube, Quicktime, iTunes.


When it freezes, the mouse still works, but the machine doesn't respond to any command, requiring me to hit the power button and restart the computer.


Searched on kernel.log and system.log, and found no crash/error/message.


Anyone suffering from the same problem? The machine is pretty solid, been running some OpenCL kernels too and they are ok. It's only video decoding (possible on the GPU) that seems to freeze randomly.

iMac, Mac OS X (10.7)

Posted on Jul 21, 2011 6:46 AM

Reply
2,021 replies

Jul 21, 2011 11:57 PM in response to ecphotographie

The problem is with Flash. Adobe has admitted they're having a difficult time with Flash on Lion which is really odd considering they had months and months to tweek it. Here is a link to their offical press statement.


http://kb2.adobe.com/cps/905/cpsid_90508.html


and another article with more up-to-date information.


http://www.macrumors.com/2011/07/22/adobe-retracts-claim-suggesting-lion-may-lac k-support-for-flash-hardware-acceleration/

Jul 22, 2011 1:40 AM in response to rkaufmann87

I am running a 2011 iMac i7 3.4 2GB 6970 12 GB DDR3, SSD + 1TB HDD, and just upgraded to Lion yesterday from 10.6.8 which is when I first noticed this issue for myself.


I'm not convinced this is a Flash issue because for me the freezing occurs on playing videos in iPhoto and iTunes. The sound continues to play and the mouse is available but everything else is completely frozen. A hard reboot is the only way to recover.


I also notice that everything is fine after reboot and I am only able to reproduce the freezing after resuming from sleep and then playing a video.


I have also done a full hardware test (no issues), full permissions repair and hdd repair.

Jul 22, 2011 4:01 PM in response to rubenlx

I have it and it is not a flash problem. It freezes with H.264's, flash and quicktime (like Apple's trailers site). It happens to me after my computer is closed and opened again (Macbook Pro) and I have to reboot. After it does freeze in Safari when it tries to start playing a video, it actually kills the whole sound card. You can't hear any video after a freeze in VLC or Quicktime.


It's a bug that is bad enough (plus a couple other problems) that I'm going back to Snow Leopard as I type this.

Jul 22, 2011 5:00 PM in response to rubenlx

I am having the exact same issue. It happened when I tried to search Youtube. A video was playing on the Youtube site when I was try to search it. The screen is frozen but I can move the mouse. The only way I can get out of it is by a hard boot. Any ideas? The version of Flash I am running is: 10,3,181,34

Jul 22, 2011 6:14 PM in response to Tumalc

OK... so I'm not the only one. So this is obviously a massive bug with Lion...One thing: Have you all installed or updated Java yet? That seemed to help me out. rkaufmann gave me that suggestion on Wednesday.


Also, running updates I think it was last night, I was prompted to update iTunes. Have you all done this also?


Just throwing out ideas.

Jul 22, 2011 7:25 PM in response to rkaufmann87

I have never been on this forum before and I don't know what your background is but your advice is lousy and troubleshooting skills seem to be non-existant. The posters have stated they have a i7 27" iMac running Lion and you keep asking what version they are running. You have blamed the users for incorrectly installing the update, Flash for ??? (being Adobe?) and telling them not to force a shut down, just let the computer go to sleep. It is FROZEN. The only function anyone has mentioned is that the cursor moves. Force quit doesn't work, Auto Restart doesn't work, the Dashboard isn't accessible and neither is Activity Monitor.

I guess we can just let our computer go to sleep but then what? It is still frozen, oh well I guess I should have bookmarked those sites. Oh wait, I can't go to them because it is still FROZEN.

I suspect that we will have this bug until Apple releases an update but I am no expert on these matters.

Disk Utility and DiskWarrior have found no problems. Restarting repeatedly has had no results and neither has unplugging all the accessories.

OSX Lion + 2011 iMac 27'' + Video = Freeze

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.