rubenlx

Q: OSX Lion + 2011 iMac 27'' + Video = Freeze

Hello.

 

Got a brand new 27'' iMac, installed Lion. The machine freezes randomly when starting to play videos, either on Youtube, Quicktime, iTunes.

 

When it freezes, the mouse still works, but the machine doesn't respond to any command, requiring me to hit the power button and restart the computer.

 

Searched on kernel.log and system.log, and found no crash/error/message.

 

Anyone suffering from the same problem? The machine is pretty solid, been running some OpenCL kernels too and they are ok. It's only video decoding (possible on the GPU) that seems to freeze randomly.

iMac, Mac OS X (10.7)

Posted on Jul 21, 2011 6:46 AM

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Q: OSX Lion + 2011 iMac 27'' + Video = Freeze

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  • by kelliefrombeaverton,

    kelliefrombeaverton kelliefrombeaverton Jul 24, 2011 6:28 PM in response to MattMac7
    Level 1 (0 points)
    Jul 24, 2011 6:28 PM in response to MattMac7

    You know what. It froze on my again. 3 times so far. Last time it froze was last Wednesday.. (4 days later) AND I was on Youtube. I'll try the above advise for switching to a different format on Youtube...

     

    ****. Off to read the above threads. I'm starting to get worried here. I literally just bought this thing. I hope Apple gets a fix for us.

     

    I'm wondering if it would be a wise move to go back to Snow Leapard for awhile until they get Lion figured out.

  • by Celshader,

    Celshader Celshader Jul 24, 2011 6:43 PM in response to kelliefrombeaverton
    Level 1 (0 points)
    Jul 24, 2011 6:43 PM in response to kelliefrombeaverton

    I have just turned off sleep in the power settings, have not had it freeze since, unless I manually sleep and then resume...

     

    I prefer not leave my computer on 24/7, but I dont mind doing it for a little while if they can be timely with the fix. Really irritating, I wish they would acknowledge the problem at least.

  • by AvidMarxist,

    AvidMarxist AvidMarxist Jul 24, 2011 6:57 PM in response to rubenlx
    Level 1 (0 points)
    Jul 24, 2011 6:57 PM in response to rubenlx

    I am experiencing this error, too - I've only seen it with Flash sites (vimeo/youtube) so far, but haven't had a chance to run iMovie or others yet.

     

    System Specs:

    27-inch, Mid 2011

    3.4 GHz i7, 16 GB RAM, AMD HD 6970M 2 GB

    OS X Lion 10.7

    256 GB SSD + 2 TB HDD

  • by Claude Cauwe,

    Claude Cauwe Claude Cauwe Jul 24, 2011 10:15 PM in response to rubenlx
    Level 2 (214 points)
    Jul 24, 2011 10:15 PM in response to rubenlx

    Same here, with a totally different model.

     

    Freeze (with the beachball) began in Safari, then extended to Mail, and finally to Finder.

     

    Impossible to even call the "force quit" window.

    Impossible to call the "force quit" menu from the app's icon in the dock

    Only he mouse was moving - but no reaction to the buttons.

     

    Only solution was to force-reboot with the power button - and no mention in the "crash log".

     

    Config :

     

    iMac (early 2008) 24" 3,06GHz 4GB RAM

    Graphic nVidia 8800GS

    MacOS 10.7 Lion

  • by spigotring,

    spigotring spigotring Jul 24, 2011 10:37 PM in response to rubenlx
    Level 1 (0 points)
    Jul 24, 2011 10:37 PM in response to rubenlx

    Put Activity Monitor in the Dock. You should then be able to use it to force quit instead of the power button.

  • by Claude Cauwe,

    Claude Cauwe Claude Cauwe Jul 24, 2011 10:49 PM in response to spigotring
    Level 2 (214 points)
    Jul 24, 2011 10:49 PM in response to spigotring

    It is in the dock - but impossible to activate, since the mouse buttons didn't respond.

  • by dirk jan,

    dirk jan dirk jan Jul 25, 2011 12:28 AM in response to rubenlx
    Level 1 (0 points)
    Jul 25, 2011 12:28 AM in response to rubenlx

    It's NOT only flash, also Quicktime etc. So people who come with a HTML5 solution or a flash update (Apple also does) don't read, don't listen and don't know what's exactly going on...

  • by slopter,

    slopter slopter Jul 25, 2011 2:46 AM in response to dirk jan
    Level 1 (0 points)
    Jul 25, 2011 2:46 AM in response to dirk jan

    I've had this problem 6 times since upgrading to Lion last week.  The mouse moves but the computer won't respond to any mouse clicks or keyboard commands.  Yesterday photobooth was the only app open when it froze.

     

    Did not expect to have to be powering off my new Imac to solve freezes like this -  not very impressed with Apple's testing.

  • by Pierro,

    Pierro Pierro Jul 25, 2011 4:22 AM in response to kirkmc
    Level 1 (0 points)
    Jul 25, 2011 4:22 AM in response to kirkmc

    I would suggest you to contact AppleCare for this one. It looks like a Memory dump from the GPU. You might have an issue with the GPU itself.

  • by kirkmc,

    kirkmc kirkmc Jul 25, 2011 4:24 AM in response to Pierro
    Level 1 (44 points)
    iPhone
    Jul 25, 2011 4:24 AM in response to Pierro

    In my case, and it seems to be similar for everyone else, this problem only started with Lion. It's possible that there's an underlying GPU problem, but it seems more likely that there's something wrong with the drivers provided with Lion.

  • by OverHaze,

    OverHaze OverHaze Jul 25, 2011 4:28 AM in response to rubenlx
    Level 1 (0 points)
    Jul 25, 2011 4:28 AM in response to rubenlx

    I think if this where a hardware issue I would be experiencing issues outside of Lion. As it stands Snow Leopard was fine, Windows 7 is fine and if anything would expose a GPU issue its playing The Witcher 2 on high. None the less I have ran apple hardware check and two passes with memtest86, everything checks out fine.

  • by Pierro,

    Pierro Pierro Jul 25, 2011 4:32 AM in response to OverHaze
    Level 1 (0 points)
    Jul 25, 2011 4:32 AM in response to OverHaze

    Can you find the same GPU memory dump from your Kernel.log?

     

    AppleCare is a good point of contact to bring informations quickly to Engineering.

  • by Celshader,

    Celshader Celshader Jul 25, 2011 4:31 AM in response to OverHaze
    Level 1 (0 points)
    Jul 25, 2011 4:31 AM in response to OverHaze

    Nothing wrong with the GPU, most likely the drivers for the GPU, though.

  • by Pierro,

    Pierro Pierro Jul 25, 2011 4:37 AM in response to Celshader
    Level 1 (0 points)
    Jul 25, 2011 4:37 AM in response to Celshader

    Well I'm just trying to help, here. He is one of the only one providing Data.

  • by OverHaze,

    OverHaze OverHaze Jul 25, 2011 4:41 AM in response to rubenlx
    Level 1 (0 points)
    Jul 25, 2011 4:41 AM in response to rubenlx

    I'll be honest the possibility of a hardware issue does worry me, I had similar symptoms when the graphics card on my old imac died. But then again the machine always had cooling problems.

     

    I'll tell you one thing, given the number of people affected if it is hardware related apple have much bigger problems than their harddrive recall.

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