rubenlx

Q: OSX Lion + 2011 iMac 27'' + Video = Freeze

Hello.

 

Got a brand new 27'' iMac, installed Lion. The machine freezes randomly when starting to play videos, either on Youtube, Quicktime, iTunes.

 

When it freezes, the mouse still works, but the machine doesn't respond to any command, requiring me to hit the power button and restart the computer.

 

Searched on kernel.log and system.log, and found no crash/error/message.

 

Anyone suffering from the same problem? The machine is pretty solid, been running some OpenCL kernels too and they are ok. It's only video decoding (possible on the GPU) that seems to freeze randomly.

iMac, Mac OS X (10.7)

Posted on Jul 21, 2011 6:46 AM

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Q: OSX Lion + 2011 iMac 27'' + Video = Freeze

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  • by WalleWalle,

    WalleWalle WalleWalle Aug 26, 2011 11:34 AM in response to rubenlx
    Level 1 (50 points)
    Aug 26, 2011 11:34 AM in response to rubenlx

    Sorry to hear this bro.

     

    I had no freezes since 10.7.1 on my mid 2011 iMac (21,5" i5 4gb - lowest model), so I'm OK i guess.

     

    BUT what I don't understand is that Apple doesn't make an official statement!!!

    It is also not mentionned in the HT : http://support.apple.com/kb/HT4764

    So officially it isn't solved I think or it is totally ignored by Apple. (I had NO reaction on my mail to Apple!!)

     

    Many DJ's use their mac to perform live: what if it hangs??

    Or if you give a presentation,...

     

    I wouldn't use Lion professionaly...

  • by Vincearch,

    Vincearch Vincearch Aug 26, 2011 11:39 AM in response to AbeFroman77
    Level 1 (0 points)
    Aug 26, 2011 11:39 AM in response to AbeFroman77

    Same kind of problem on my iMac 27" i7 3,4Ghz 6970 1Go :/Capture d’écran 2011-08-26 à 20.37.32.jpg

  • by moebis,

    moebis moebis Aug 26, 2011 11:41 AM in response to Vincearch
    Level 1 (5 points)
    Aug 26, 2011 11:41 AM in response to Vincearch

    Yep, I've seen that one too. The green static seems to be the most persistant. W T F is Apple doing? So disappointed. Took them over a month to release 10.7.1 and they are breaking our machines with this GPU glitch/overheating.

  • by AbeFroman77,

    AbeFroman77 AbeFroman77 Aug 26, 2011 11:47 AM in response to rubenlx
    Level 1 (0 points)
    Aug 26, 2011 11:47 AM in response to rubenlx

    Seriously, I just purchased a 2nd 27" iMac for $3k and I shouldn't have to deal with this crap.  I can understand if I upgraded to Lion but Lion is preinstalled.

  • by Don Sullivan,

    Don Sullivan Don Sullivan Aug 26, 2011 11:54 AM in response to rubenlx
    Level 2 (413 points)
    iPad
    Aug 26, 2011 11:54 AM in response to rubenlx

    Yet another one for the list. I think I've recently figured out that this is being triggered by attempting to play HD video with Flash on YouTube or anywhere else. Within minutes of playing anything with HD in Flash the corruption begins and things deteriorate until a reboot. Interestingly, I regularly have mutiple user ID's logged in concurrently and when this happens it impacts both User ID's at the same time

     

    iMac 27" (2011), 3.4GHz i7, 16GB RAM, 2GB Graphics Card

  • by AbeFroman77,

    AbeFroman77 AbeFroman77 Aug 26, 2011 11:58 AM in response to Don Sullivan
    Level 1 (0 points)
    Aug 26, 2011 11:58 AM in response to Don Sullivan

    Yeah, I think it is triggered by HD video because that's when I start seeing the artifcating.

  • by AbeFroman77,

    AbeFroman77 AbeFroman77 Aug 26, 2011 12:18 PM in response to AbeFroman77
    Level 1 (0 points)
    Aug 26, 2011 12:18 PM in response to AbeFroman77

    And my GPU temp can get to the 80s (celsius) and the fans don't go any faster.

  • by DerekS,

    DerekS DerekS Aug 26, 2011 1:52 PM in response to Vincearch
    Level 1 (15 points)
    Aug 26, 2011 1:52 PM in response to Vincearch

    I'm getting the same kind of problems.

     

    What happens is I run a video in iTunes, notice that it's being flickery, and then I can go to Dashboard and it's trashed.

     

    http://gallery.me.com/derekstutsman/100683/Screen-20Shot-202011-08-24-20at-203-12-42-20PM/web.jpg?ver=13143256450001

     

    Once it starts screwing up, other areas of the GUI are also affected.

    http://gallery.me.com/derekstutsman/100683/Screen-20Shot-202011-08-24-20at-203-10-48-20PM/web.jpg?ver=13143256460001

     

    I've seen it mess with shadows, the doc, the title bar, etc.

     

    Logging out and logging back in corrects the problem.

     

    3.4Ghz i7, 16GB Crucial RAM,

    AMD Radeon HD 6970M 2048 MB

    256GB SSD+2TB HDD.

  • by kjkurien,

    kjkurien kjkurien Aug 26, 2011 2:59 PM in response to DerekS
    Level 1 (0 points)
    Aug 26, 2011 2:59 PM in response to DerekS

    Please open a new thread.

     

    The problem reported here has been solved with the latest update 10.7.1.

     

     

     

    I7, Apple 4G RAM, 2G Radeo HD, 1TB HDD

  • by DerekS,

    DerekS DerekS Aug 26, 2011 3:02 PM in response to kjkurien
    Level 1 (15 points)
    Aug 26, 2011 3:02 PM in response to kjkurien

    That's kinda my point; the problem is not solved in 10.7.1.

  • by AbeFroman77,

    AbeFroman77 AbeFroman77 Aug 26, 2011 3:15 PM in response to kjkurien
    Level 1 (0 points)
    Aug 26, 2011 3:15 PM in response to kjkurien

    The freezing problem has been solved for me but not the artifacting issues.

  • by Robert C Sturdivant,

    Robert C Sturdivant Robert C Sturdivant Aug 26, 2011 10:20 PM in response to rubenlx
    Level 1 (15 points)
    Aug 26, 2011 10:20 PM in response to rubenlx

    I don't know about anyone else, but my freezing problem seems to have started just in the last few days.  I'm running 10.7.1, and I've had many hard restarts and two kernel panics with autoreboot just in the last day.  I'm considering putting my old desktop from 2005 back in service until this problem is reparied.  I've never had to force restart my Apple so many times before.

     

    My problem seems similar, but the mouse is sometimes unresponsive as well.  There will be moments of clarity, where I can click and see the seconds tick over on the clock, but the video playing seems to refresh a few moments after the seconds start ticking.  I do hope this is addressed soon...

     

    Interestingly, I haven't noticed this problem on my laptop running the same OS.  The only thing odd it's done is the background has changed itself to simple black for no apparent reason.

  • by hcaldeira,

    hcaldeira hcaldeira Aug 27, 2011 5:33 AM in response to rubenlx
    Level 1 (0 points)
    Aug 27, 2011 5:33 AM in response to rubenlx

    Same issues with sleep and video.

    I'm truly disappointed with a machine rated at 3,000€

    I understand that the problem is software, but in practice it doesn't matter, I bought a super machine and can't use it as expected/announced.

     

     

    Hardware Overview:

     

      Model Name:                    iMac

      Model Identifier:               iMac12,2

      Processor Name:               Intel Core i7

      Processor Speed:               3,4 GHz

      Number of Processors:          1

      Total Number of Cores:          4

      L2 Cache (per Core):          256 KB

      L3 Cache:          8 MB

      Memory:          8 GB

      Boot ROM Version:          IM121.0047.B0A

      SMC Version (system):          1.72f2

      GPU:                                AMD Radeon HD 6970M 1GB

  • by gamblinfever,

    gamblinfever gamblinfever Aug 27, 2011 6:06 AM in response to hcaldeira
    Level 1 (0 points)
    Aug 27, 2011 6:06 AM in response to hcaldeira

    I, too, purchased an IMAC 27" from Best Buy in May 2011, and installed Lion, instant problems, video freezing, Firefox and Skype would not work - deleted Firefox, Skype, installed patch 10.7.1, and latest (beta) adobe flash - running smooth - knock on wood.  My gut instinct is that not being able to use Firefox or Skype was 'by design', that Mac is trying to get its users to only use Mac products (they are known for this) - Facetime and Safari in this case.  Safari is garbage - don't know about Facetime.  This was my first (and last) Mac computer I will buy - par for the course in terms of more junk in my house from Best Buy.

  • by hwick_ bluenose,

    hwick_ bluenose hwick_ bluenose Aug 27, 2011 7:09 AM in response to rubenlx
    Level 1 (0 points)
    Aug 27, 2011 7:09 AM in response to rubenlx

    @gamblinfever. Try Google Chrome if you don't like Safari. I also only purchased my Mac recently and had the freezing issues until 10.7.1 was issued. Had no issues since and Chrome works pretty well.

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