rubenlx

Q: OSX Lion + 2011 iMac 27'' + Video = Freeze

Hello.

 

Got a brand new 27'' iMac, installed Lion. The machine freezes randomly when starting to play videos, either on Youtube, Quicktime, iTunes.

 

When it freezes, the mouse still works, but the machine doesn't respond to any command, requiring me to hit the power button and restart the computer.

 

Searched on kernel.log and system.log, and found no crash/error/message.

 

Anyone suffering from the same problem? The machine is pretty solid, been running some OpenCL kernels too and they are ok. It's only video decoding (possible on the GPU) that seems to freeze randomly.

iMac, Mac OS X (10.7)

Posted on Jul 21, 2011 6:46 AM

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Q: OSX Lion + 2011 iMac 27'' + Video = Freeze

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  • by OverHaze,

    OverHaze OverHaze Jul 25, 2011 9:42 AM in response to OverHaze
    Level 1 (0 points)
    Jul 25, 2011 9:42 AM in response to OverHaze

    By the way Justin.tv is the only site giving me that behavior. I would really like to know if its just me.

  • by Versuvio,

    Versuvio Versuvio Jul 25, 2011 10:06 AM in response to nFocus Pictures
    Level 1 (0 points)
    Jul 25, 2011 10:06 AM in response to nFocus Pictures

    @nFocus

    Thank you so much for sharing! It fixed my problems and now I was able to play a lot of Youtube videos again without a single issue. Usually it started with video 'artifacts' in the Dock / top menu when I opened something video related (Youtube, Flash banners on websites or MP4 in VLC) and the iMac crashed a few seconds later.

  • by Pierro,

    Pierro Pierro Jul 25, 2011 10:16 AM in response to OverHaze
    Level 1 (0 points)
    Jul 25, 2011 10:16 AM in response to OverHaze

    I personnaly can't replicate the issue on an iMac Mid 2011 running a clean install of 10.7.

  • by lopolis,

    lopolis lopolis Jul 25, 2011 10:40 AM in response to rubenlx
    Level 1 (0 points)
    Jul 25, 2011 10:40 AM in response to rubenlx

    Adding another voice to confirm that I have the same issue on a brand new fully specced 27" 2011 iMac.  I've experienced GUI artifacting and jittering of Flash-based video (YouTube and other sites), and Quicktime videos, followed by the system freezing where only the mouse pointer was responsive.  Force quit was not an option since neither the keyboard or dock were functional. A hard reset was the only way to recover.

     

    I've now rebooted with the PRAM reset, hoping that will at least temporarily work around the issue until a proper software/firmware fix is released. 

  • by Michael Cheung,

    Michael Cheung Michael Cheung Jul 25, 2011 10:42 AM in response to lopolis
    Level 1 (5 points)
    Jul 25, 2011 10:42 AM in response to lopolis

    Not sure if you were able to reproduce the problem before but after the PRAM reset, I think most would be interested to see if you get the problem again.

  • by ecphotographie,

    ecphotographie ecphotographie Jul 25, 2011 11:03 AM in response to rubenlx
    Level 1 (0 points)
    Jul 25, 2011 11:03 AM in response to rubenlx

    I reset my PRAM yesterday, and this morning, i had the bug on a youtube video :/

  • by moebis,

    moebis moebis Jul 25, 2011 11:59 AM in response to ecphotographie
    Level 1 (5 points)
    Jul 25, 2011 11:59 AM in response to ecphotographie

    I can confirm this too. I've reset my PRAM twice and the bug still exists. Everyone but TUAW is quiet on this issue and nothing yet from Apple. VERY disappointed in the way Apple is handling this.

  • by Mac_slide,

    Mac_slide Mac_slide Jul 25, 2011 12:05 PM in response to moebis
    Level 1 (4 points)
    Mac App Store
    Jul 25, 2011 12:05 PM in response to moebis

    Open up Network Monitor, and you should see what's hanging and what's sucking up memory...

    I found after I did that... my system probably needs memory, as when I get low on memory it locks up, this however has never been the case in Snow Leopard.

  • by OverHaze,

    OverHaze OverHaze Jul 25, 2011 12:07 PM in response to rubenlx
    Level 1 (0 points)
    Jul 25, 2011 12:07 PM in response to rubenlx

    I have 16GB of ram. I don't think thats the cause. My money is on a driver issue.

  • by kirkmc,

    kirkmc kirkmc Jul 25, 2011 12:08 PM in response to OverHaze
    Level 1 (44 points)
    iPhone
    Jul 25, 2011 12:08 PM in response to OverHaze

    I've got 12 GB.

     

    This said, how many people have more than just the basic 4 GB, and how many have third-party RAM, as opposed to additional RAM purchased from Apple? (Mine is third-party.)

  • by OverHaze,

    OverHaze OverHaze Jul 25, 2011 12:10 PM in response to rubenlx
    Level 1 (0 points)
    Jul 25, 2011 12:10 PM in response to rubenlx

    Mine is also third-party. But as I said earlyer in the thread accorind to memtest everything is fine.

  • by Celshader,

    Celshader Celshader Jul 25, 2011 12:13 PM in response to Mac_slide
    Level 1 (0 points)
    Jul 25, 2011 12:13 PM in response to Mac_slide

    This is not a memory issue, it will do it from a cold boot after sleep with no other apps running.

  • by Mac_slide,

    Mac_slide Mac_slide Jul 25, 2011 12:17 PM in response to Celshader
    Level 1 (4 points)
    Mac App Store
    Jul 25, 2011 12:17 PM in response to Celshader

    mine did that about 10% of the time when I first installed... I removed all boot up apps and removed my Applejack and the issue stopped.

  • by MrParis,

    MrParis MrParis Jul 25, 2011 12:25 PM in response to rubenlx
    Level 1 (0 points)
    Jul 25, 2011 12:25 PM in response to rubenlx

    12gb of ram in mine 8gb non apple.  Dont think this a memory problem, Ive been running snow leopard without any issues it only seemed to be after the Lion upgrade and clean install that this issue raised its head. Tried reseting the PRAM here also, but still no joy.

     

    Seriously thinking of going back to Snow Leopard as no stability issues with it.

  • by kirkmc,

    kirkmc kirkmc Jul 25, 2011 12:28 PM in response to MrParis
    Level 1 (44 points)
    iPhone
    Jul 25, 2011 12:28 PM in response to MrParis

    I'm pretty certain it's not RAM. But since I was called by an Apple technician earlier today, we've been exchanging emails as he's asked my to try certain things (deleting caches, trying to view videos in different ways, etc.). One question he asked was about RAM. It's unlikely, though, because, as you say, there were no issues with Snow, and the first 4 GB isn't even used when I restart and view a video right away, so the third-party RAM doesn't get hit. (Some years ago, with a Mac Pro, I had a problem like that; only when the 4th RAM card got used, would I have problems. Took a while to figure it out.)

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