rubenlx

Q: OSX Lion + 2011 iMac 27'' + Video = Freeze

Hello.

 

Got a brand new 27'' iMac, installed Lion. The machine freezes randomly when starting to play videos, either on Youtube, Quicktime, iTunes.

 

When it freezes, the mouse still works, but the machine doesn't respond to any command, requiring me to hit the power button and restart the computer.

 

Searched on kernel.log and system.log, and found no crash/error/message.

 

Anyone suffering from the same problem? The machine is pretty solid, been running some OpenCL kernels too and they are ok. It's only video decoding (possible on the GPU) that seems to freeze randomly.

iMac, Mac OS X (10.7)

Posted on Jul 21, 2011 6:46 AM

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Q: OSX Lion + 2011 iMac 27'' + Video = Freeze

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  • by spacecadetG5,

    spacecadetG5 spacecadetG5 Jul 26, 2011 3:12 AM in response to rubenlx
    Level 1 (5 points)
    Jul 26, 2011 3:12 AM in response to rubenlx

    Add me to the list of iMac 27" (core i5 in my case) having this problem. Disappointing. Will be a reminder to me not to update to a new version of MacOS until the first 'dot one' update.

  • by The Town Fool,

    The Town Fool The Town Fool Jul 26, 2011 3:57 AM in response to rubenlx
    Level 1 (0 points)
    Jul 26, 2011 3:57 AM in response to rubenlx

    Add me to the list (2011 iMac 27" (6970 2GB))

  • by DvD2000,

    DvD2000 DvD2000 Jul 26, 2011 4:03 AM in response to rubenlx
    Level 1 (0 points)
    Jul 26, 2011 4:03 AM in response to rubenlx

    Same problem for me. iMac 27" 2011 ATI 6970 with 2GB vram.

  • by MGMatlock,

    MGMatlock MGMatlock Jul 26, 2011 4:27 AM in response to rubenlx
    Level 1 (0 points)
    Jul 26, 2011 4:27 AM in response to rubenlx

    I am also experiencing this problem. I've seen this primarily with embedded video in a web site after waking from sleep. Mouse moves everything else is frozen. I logged in while frozen using SSH could poke around a bit, and thought that doing a software reboot may be less harmful than the Power button reboot so I did a sudo reboot and then SSH quit like I expected but then system did not reboot.

     

    I had zero problems under 10.6.8 My system configuration is:

      Model Name:    iMac

      Model Identifier:    iMac12,2

      Processor Name:    Intel Core i7

      Processor Speed:    3.4 GHz

      Number of Processors:    1

      Total Number of Cores:    4

      L2 Cache (per Core):    256 KB

      L3 Cache:    8 MB

      Memory:    12 GB

      Boot ROM Version:    IM121.0047.B0A

      SMC Version (system):    1.72f2

      Serial Number (system):    C02FV2XKDHJW

      Hardware UUID:    84D2CC08-F6DE-583D-A8A4-4B3D78871773

     

      Chipset Model:    AMD Radeon HD 6970M

      Type:    GPU

      Bus:    PCIe

      PCIe Lane Width:    x16

      VRAM (Total):    2048 MB

      Vendor:    ATI (0x1002)

      Device ID:    0x6720

      Revision ID:    0x0000

      ROM Revision:    113-C2960K-152

      EFI Driver Version:    01.00.507

     

    Also the system log shows a GPU dump fails like everyone elses:

    7/25/11 9:40:42.000 PM kernel: ** Device in slot: SLOT--1 **

    7/25/11 9:40:42.000 PM kernel: ** GPU Debug Info Start **

    7/25/11 9:40:42.000 PM kernel: 0x00006720

    7/25/11 9:40:42.000 PM kernel: 0x0000008f

    7/25/11 9:40:42.000 PM kernel: 0x00000001

    7/25/11 9:40:42.000 PM kernel: 0x00000018

    7/25/11 9:40:42.000 PM kernel: 0x0000a880

    7/25/11 9:40:42.000 PM kernel: 0x00000001

     

    It would be helpful if Apple could release a statement on what we should do until this is fixed: e.g. go back to snow leopard, always shut down vs. sleep, etc

  • by gduc,

    gduc gduc Jul 26, 2011 4:44 AM in response to rubenlx
    Level 1 (5 points)
    Jul 26, 2011 4:44 AM in response to rubenlx

    Just wanted to stress  that I'm experiencing the problem on a 21.5" iMac as well.

    The iMac I have  has the same AMD HD 6770M as the 27" basic model.

  • by ecphotographie,

    ecphotographie ecphotographie Jul 26, 2011 4:51 AM in response to rubenlx
    Level 1 (0 points)
    Jul 26, 2011 4:51 AM in response to rubenlx

    Sometimes, i have 2 bug on my iMac 2011 i7 3.4... :

     

    1. The frozen bug, need a restart with the power button

     

    2. When i watch a video on youtube, a graphic bug on my vid, i make a video : http://www.youtube.com/watch?v=olIyj2zz1Xc

     

    The apple on the menu is hidden, we see some little graphic bug on the menu bar.

     

    Excuse my english, i'm french

  • by Harmonvoice,

    Harmonvoice Harmonvoice Jul 26, 2011 5:23 AM in response to rubenlx
    Level 1 (0 points)
    Jul 26, 2011 5:23 AM in response to rubenlx

    This is ridiculous.   Same problem here:  2011 27" iMac  6970 1GB RAM.  Hey Apple, How about less secretive product launches and more open beta testing.

  • by Bugfixer,

    Bugfixer Bugfixer Jul 26, 2011 5:49 AM in response to rubenlx
    Level 1 (125 points)
    Jul 26, 2011 5:49 AM in response to rubenlx

    Dear All,

     

    For the video bug you have two options:

     

    1. Uninstall Adobe Flash player and use HTML5 where possible. Better is to use Chrome, that has his internal Flash player
    2. Use a Beta version of Adobe Flash Player for Lion

     

    Google these two solutions and try. Worked for me both.

  • by Celshader,

    Celshader Celshader Jul 26, 2011 5:52 AM in response to Bugfixer
    Level 1 (0 points)
    Jul 26, 2011 5:52 AM in response to Bugfixer

    Its not just flash videos, read the thread before posting.

     

    HTML5 youtube will crash it too

  • by Bugfixer,

    Bugfixer Bugfixer Jul 26, 2011 5:56 AM in response to Celshader
    Level 1 (125 points)
    Jul 26, 2011 5:56 AM in response to Celshader

    I did'nt say that it was with Flash videos only, I said that that uninstalling the Flash Player solved my crash issues in ANY case. I don't know why, but also Finder graphics were involved!

     

    The two solutions made everything working fine again. It could be a shared library, maybe, but it worked. So I think you guys could give it a try.

     

    Good luck.

  • by mh2011,

    mh2011 mh2011 Jul 26, 2011 6:20 AM in response to rubenlx
    Level 1 (0 points)
    Jul 26, 2011 6:20 AM in response to rubenlx

    Same here. 27" iMac, a few weeks old.

  • by mh2011,

    mh2011 mh2011 Jul 26, 2011 6:29 AM in response to Bugfixer
    Level 1 (0 points)
    Jul 26, 2011 6:29 AM in response to Bugfixer

    Uninstalling Flash didn't help here.

  • by macchicken,

    macchicken macchicken Jul 26, 2011 6:44 AM in response to rubenlx
    Level 1 (0 points)
    Jul 26, 2011 6:44 AM in response to rubenlx

    Same issue here with 27" (2011) + OS X Lion. It worked perfectly before the lion update. Now it freezes everytime when playing video after sleepmode. Please, Apple, fix that.

     

    Flash player version 10,3,181,34

     

      Modellname:          iMac

      Modell-Identifizierung:          iMac12,2

      Prozessortyp:          Intel Core i5

      Prozessorgeschwindigkeit:          2,7 GHz

      Anzahl der Prozessoren:          1

      Gesamtanzahl der Kerne:          4

      L2-Cache (pro Kern):          256 KB

      L3-Cache:          6 MB

      Speicher:          4 GB

      Boot-ROM-Version:          IM121.0047.B0A

     

    AMD Radeon HD 6770M:

     

      Chipsatz-Modell:          AMD Radeon HD 6770M

      Typ:          GPU

      Bus:          PCIe

      PCIe-Lane-Breite:          x16

      VRAM (gesamt):          512 MB

      Hersteller:          ATI (0x1002)

      Geräte-ID:          0x6740

      Versions-ID:          0x0000

      ROM-Version:          113-C0170F-170

      EFI-Treiberversion:          01.00.544

     

    Überblick über die Systemsoftware:

     

      Systemversion:          Mac OS X 10.7 (11A511)

      Kernel-Version:          Darwin 11.0.0

      Startvolume:          Macintosh HD

      Startmodus:          Normal

  • by Bugfixer,

    Bugfixer Bugfixer Jul 26, 2011 6:51 AM in response to mh2011
    Level 1 (125 points)
    Jul 26, 2011 6:51 AM in response to mh2011

    Sorry to hear that.

  • by kirkmc,

    kirkmc kirkmc Jul 26, 2011 8:15 AM in response to macchicken
    Level 1 (44 points)
    iPhone
    Jul 26, 2011 8:15 AM in response to macchicken

    Interestingly, I can't get mine to freeze _every_ time after sleep. Some times I have to try several times to get a freeze, as I did yesterday for an Apple technician.

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