rubenlx

Q: OSX Lion + 2011 iMac 27'' + Video = Freeze

Hello.

 

Got a brand new 27'' iMac, installed Lion. The machine freezes randomly when starting to play videos, either on Youtube, Quicktime, iTunes.

 

When it freezes, the mouse still works, but the machine doesn't respond to any command, requiring me to hit the power button and restart the computer.

 

Searched on kernel.log and system.log, and found no crash/error/message.

 

Anyone suffering from the same problem? The machine is pretty solid, been running some OpenCL kernels too and they are ok. It's only video decoding (possible on the GPU) that seems to freeze randomly.

iMac, Mac OS X (10.7)

Posted on Jul 21, 2011 6:46 AM

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Q: OSX Lion + 2011 iMac 27'' + Video = Freeze

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  • by B'o'B,

    B'o'B B'o'B Jul 26, 2011 11:18 PM in response to kelliefrombeaverton
    Level 1 (0 points)
    Jul 26, 2011 11:18 PM in response to kelliefrombeaverton

    Brand new 3 weeks ago iMac 12,2, no problems before update

  • by MFranssen33,

    MFranssen33 MFranssen33 Jul 27, 2011 12:48 AM in response to rubenlx
    Level 1 (0 points)
    Jul 27, 2011 12:48 AM in response to rubenlx

    Hi!

     

    I'm also having the same problems with my iMac 27 inch. After upgrading to Lion(3 days ago) I already got 2 total freezes(panic reports after restart). Somehow this morning it happened when I opened Facebook on safari :-S kinda strange this. Hopefully apple comes fast with an update to solve this problem.

     

    This is the last report, maybe someone understands this?

     

    Interval Since Last Panic Report:  105001 sec

    Panics Since Last Report:          2

    Anonymous UUID:                    A3153909-6BC7-41D9-81BB-75A0703A1C6C

     

     

    Wed Jul 27 09:23:59 2011

    panic(cpu 0 caller 0xffffff80002c268d): Kernel trap at 0xffffff7f80ef1fb0, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x0000000000100000, CR4: 0x0000000000000660

    RAX: 0xffffff806b7d8004, RBX: 0xffffff8000000000, RCX: 0x0000000000000000, RDX: 0xffffff80000000e0

    RSP: 0xffffff8080053ce0, RBP: 0xffffff8080053d10, RSI: 0xffffff8000000000, RDI: 0xffffff806b7d3004

    R8:  0x0000000000000001, R9:  0x00000000053a7c91, R10: 0x0000000000000000, R11: 0x0000000000000000

    R12: 0xffffff806b7d3004, R13: 0x0000000000000000, R14: 0xffffff806b7d3004, R15: 0x0000000000000000

    RFL: 0x0000000000010282, RIP: 0xffffff7f80ef1fb0, CS:  0x0000000000000008, SS:  0x0000000000000010

    CR2: 0x0000000000000000, Error code: 0x0000000000000002, Faulting CPU: 0x0

     

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff80800539a0 : 0xffffff8000220702

    0xffffff8080053a20 : 0xffffff80002c268d

    0xffffff8080053bc0 : 0xffffff80002d7a3d

    0xffffff8080053be0 : 0xffffff7f80ef1fb0

    0xffffff8080053d10 : 0xffffff7f80f20559

    0xffffff8080053d50 : 0xffffff7f80ef29f1

    0xffffff8080053e80 : 0xffffff7f80eeb12d

    0xffffff8080053ec0 : 0xffffff7f80eab936

    0xffffff8080053ef0 : 0xffffff8000639536

    0xffffff8080053f30 : 0xffffff80006382b0

    0xffffff8080053f70 : 0xffffff8000638154

    0xffffff8080053fb0 : 0xffffff8000820057

          Kernel Extensions in backtrace:

             com.apple.driver.AirPort.Atheros40(500.55.5)[01000ACB-C064-3F42-820F-BDE2008267 25]@0xffffff7f80e8c000->0xffffff7f80fcbfff

                dependency: com.apple.iokit.IOPCIFamily(2.6.5)[95ABB490-3AB5-3D5E-9C21-67089A9AE6A1]@0xffff ff7f807e1000

                dependency: com.apple.iokit.IO80211Family(400.40)[78A58272-2170-3068-9C63-88301C99C406]@0xf fffff7f80e54000

                dependency: com.apple.iokit.IONetworkingFamily(2.0)[59A00F6B-3710-3E07-9921-70C45782FF8C]@0 xffffff7f80a03000

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    11A511

     

     

    Kernel version:

    Darwin Kernel Version 11.0.0: Sat Jun 18 12:56:35 PDT 2011; root:xnu-1699.22.73~1/RELEASE_X86_64

    Kernel UUID: 24CC17EB-30B0-3F6C-907F-1A9B2057AF78

    System model name: iMac11,3 (Mac-F2238BAE)

     

     

    System uptime in nanoseconds: 561478894379

    last loaded kext at 29498993316: com.apple.driver.AppleBluetoothHIDKeyboard          152.3 (addr 0xffffff7f81be1000, size 12288)

    last unloaded kext at 169617674066: com.apple.driver.AppleUSBUHCI          4.4.0 (addr 0xffffff7f80a55000, size 65536)

    loaded kexts:

    com.iospirit.driver.rbiokithelper          1.8.1

    com.apple.driver.AppleHWSensor          1.9.4d0

    com.apple.driver.AppleBluetoothMultitouch          66.3

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.driver.AppleUpstreamUserClient          3.5.9

    com.apple.driver.AppleMCCSControl          1.0.24

    com.apple.kext.ATIFramebuffer          7.0.2

    com.apple.driver.AppleHDA          2.1.1f11

    com.apple.driver.AppleMikeyDriver          2.1.1f11

    com.apple.ATIRadeonX3000          7.0.2

    com.apple.driver.AGPM          100.12.40

    com.apple.driver.AudioAUUC          1.59

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AudioIPCDriver          1.2.0

    com.apple.driver.AirPort.Atheros40          500.55.5

    com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.0b2

    com.apple.driver.AppleLPC          1.5.1

    com.apple.driver.AppleBacklight          170.1.9

    com.apple.driver.AppleUSBCardReader          3.0.0

    com.apple.iokit.SCSITaskUserClient          3.0.0

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          32

    com.apple.iokit.IOAHCIBlockStorage          2.0.0

    com.apple.driver.AppleFWOHCI          4.8.6

    com.apple.driver.AppleUSBHub          4.4.0

    com.apple.iokit.AppleBCM5701Ethernet          3.0.6b9

    com.apple.driver.AppleEFINVRAM          1.5.0

    com.apple.driver.AppleAHCIPort          2.1.8

    com.apple.driver.AppleUSBEHCI          4.4.0

    com.apple.driver.AppleACPIButtons          1.4

    com.apple.driver.AppleRTC          1.4

    com.apple.driver.AppleHPET          1.6

    com.apple.driver.AppleSMBIOS          1.7

    com.apple.driver.AppleACPIEC          1.4

    com.apple.driver.AppleAPIC          1.5

    com.apple.driver.AppleIntelCPUPowerManagementClient          166.0.0

    com.apple.nke.applicationfirewall          3.0.30

    com.apple.security.quarantine          1

    com.apple.driver.AppleIntelCPUPowerManagement          166.0.0

    com.apple.driver.AppleBluetoothHIDKeyboard          152.3

    com.apple.driver.AppleHIDKeyboard          152.3

    com.apple.driver.AppleMultitouchDriver          220.62

    com.apple.driver.IOBluetoothHIDDriver          2.5f17

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOBluetoothSerialManager          2.5f17

    com.apple.iokit.IOSerialFamily          10.0.5

    com.apple.driver.DspFuncLib          2.1.1f11

    com.apple.driver.AppleSMBusController          1.0.10d0

    com.apple.kext.ATI5000Controller          7.0.2

    com.apple.kext.ATISupport          7.0.2

    com.apple.iokit.IOSurface          80.0

    com.apple.iokit.IOFireWireIP          2.2.3

    com.apple.iokit.IOAudioFamily          1.8.3fc11

    com.apple.kext.OSvKernDSPLib          1.3

    com.apple.driver.AppleHDAController          2.1.1f11

    com.apple.iokit.IOHDAFamily          2.1.1f11

    com.apple.iokit.IO80211Family          400.40

    com.apple.driver.AppleSMC          3.1.1d2

    com.apple.driver.IOPlatformPluginFamily          4.7.0b2

    com.apple.driver.AppleSMBusPCI          1.0.10d0

    com.apple.driver.AppleBacklightExpert          1.0.3

    com.apple.iokit.IONDRVSupport          2.3

    com.apple.iokit.IOGraphicsFamily          2.3

    com.apple.driver.BroadcomUSBBluetoothHCIController          2.5f17

    com.apple.driver.AppleUSBBluetoothHCIController          2.5f17

    com.apple.iokit.IOBluetoothFamily          2.5f17

    com.apple.iokit.IOUSBHIDDriver          4.4.0

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.0.0

    com.apple.iokit.IOUSBMassStorageClass          3.0.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.0.0

    com.apple.iokit.IOBDStorageFamily          1.6

    com.apple.iokit.IODVDStorageFamily          1.6

    com.apple.iokit.IOCDStorageFamily          1.7

    com.apple.driver.AppleUSBMergeNub          4.4.0

    com.apple.driver.AppleUSBComposite          3.9.0

    com.apple.driver.XsanFilter          403

    com.apple.iokit.IOAHCISerialATAPI          2.0.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.0.0

    com.apple.iokit.IOFireWireFamily          4.4.3

    com.apple.iokit.IOUSBUserClient          4.4.0

    com.apple.iokit.IOEthernetAVBController          1.0.0d5

    com.apple.iokit.IONetworkingFamily          2.0

    com.apple.iokit.IOAHCIFamily          2.0.6

    com.apple.iokit.IOUSBFamily          4.4.0

    com.apple.driver.AppleEFIRuntime          1.5.0

    com.apple.iokit.IOHIDFamily          1.7.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          165

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          326

    com.apple.iokit.IOStorageFamily          1.7

    com.apple.driver.AppleKeyStore          28.18

    com.apple.driver.AppleACPIPlatform          1.4

    com.apple.iokit.IOPCIFamily          2.6.5

    com.apple.iokit.IOACPIFamily          1.4

    Model: iMac11,3, BootROM IM112.0057.B00, 4 processors, Intel Core i7, 2.93 GHz, 4 GB, SMC 1.59f2

    Graphics: ATI Radeon HD 5750, ATI Radeon HD 5750, PCIe, 1024 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533654465238432D48392020

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533654465238432D48392020

    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.55.4-P2P

    Bluetooth: Version 2.5.0f17, 2 service, 19 devices, 1 incoming serial ports

    Network Service: AirPort, AirPort, en1

    Serial ATA Device: ST31000528AS, 1 TB

    Serial ATA Device: HL-DT-STDVDRW  GA32N

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 4

    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 3

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 5

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

    USB Device: USB-PS/2 Optical Mouse, 0x046d  (Logitech Inc.), 0xc01d, 0xfd140000 / 5

    USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 3

  • by Mullo1,

    Mullo1 Mullo1 Jul 27, 2011 1:45 AM in response to rubenlx
    Level 1 (0 points)
    Jul 27, 2011 1:45 AM in response to rubenlx

    Same issue here 27" iMac i7 the latest Mac with thunderbolt.

  • by Europa13,

    Europa13 Europa13 Jul 27, 2011 2:29 AM in response to rubenlx
    Level 1 (30 points)
    Jul 27, 2011 2:29 AM in response to rubenlx

    I have a 2011 27" iMac and I'm having the same problem with freezing.

  • by MGMatlock,

    MGMatlock MGMatlock Jul 27, 2011 4:16 AM in response to rubenlx
    Level 1 (0 points)
    Jul 27, 2011 4:16 AM in response to rubenlx

    Someone said they downgraded back to snow leopard and solved their problem, so my question is: What is the best way to down grade? I have a TimeCapsule so I could use Time Machine or is it better to install 10.6.7 from the disk that came with the computer and then attempt to install user files? I have a SSD and a 1 TB disk so I could use it in the process as well. Also I had updated iWork apps for Lion. Anyone have some advice or experiences to share?

  • by Spike the Punk,

    Spike the Punk Spike the Punk Jul 27, 2011 4:30 AM in response to rubenlx
    Level 1 (81 points)
    Photos for Mac
    Jul 27, 2011 4:30 AM in response to rubenlx

    very same problem with me on my 27" SSD 2011 iMac. Does not happen on my MBA that does not yet have Lion installed. Will try and replicate it on the family 2009 24" iMac that has just been upgraded to Lion

     

    Cheers

    Spike

  • by tomrudderham,

    tomrudderham tomrudderham Jul 27, 2011 4:40 AM in response to rubenlx
    Level 1 (0 points)
    Jul 27, 2011 4:40 AM in response to rubenlx

    Another user here experiencing the same problems. Latest iMac 27-inch. Any time I play a H.264 video or Flash video the entire Mac freezes – with the exception of the mouse cursor.

     

    Seems to only happen after the iMac has been to sleep. After a restart I don't get any crashes.

  • by OverHaze,

    OverHaze OverHaze Jul 27, 2011 4:49 AM in response to rubenlx
    Level 1 (0 points)
    Jul 27, 2011 4:49 AM in response to rubenlx

    Found another repeatable jitterer

     

    http://www.youtube.com/watch?v=1CNddEz9dak

  • by Mac_slide,

    Mac_slide Mac_slide Jul 27, 2011 5:26 AM in response to MGMatlock
    Level 1 (4 points)
    Mac App Store
    Jul 27, 2011 5:26 AM in response to MGMatlock

    Tell you what, it's helped me very tremendously, and since then the Activity Monitor is acting almost perfect and the memory usage seems to be almost normal, it's handleing a more normal usage closer to the G4's use to be like with less ram... what I did and I don't know if this had any bering on things but after this everything smoothed out, almost to the point that if this were to be how it upgraded to - there would nt be many discussions about the problems

     

    I re-installed flash and the several final updates late last night, several new ones within hours, each helped some but the first still locked up... then I went through te Library file and found any program I felt should not be there, including some apparent Risidual files to HP printer, every case I moved te files to another folder - I had already in the beginning de-activated them from boot... I then ran update again and LOW-And Behold - HP printer update for new software --- donno if Lion recognizes if a critical piece was just moved or this was an update from Apple, as I had not checked - just relaying info...

     

    Soon as I updated the package which was 64MB and they were installed, I closed all apps, and opened them and the browsers I could go to 10-12 tabs before starting to get low on Ram.

  • by kirkmc,

    kirkmc kirkmc Jul 27, 2011 5:29 AM in response to rubenlx
    Level 1 (44 points)
    iPhone
    Jul 27, 2011 5:29 AM in response to rubenlx

    I have 12 GB RAM in my iMac. The Apple technician I've been working with asked me to take out the third-party RAM and see if I could reproduce the problem. It wasn't hard.

     

    However, I tried removing only the original Apple RAM, and I haven't yet been able to get a freeze. I've tried sleeping and awakening my Mac several times, playing a dozen videos at once (tabs in Safari, windows in QT Player, and QuickLook), and it won't freeze.

     

    So, anyone with third-party RAM; try taking out the original Apple RAM and see if this resolves the problem for you.

     

     

    FWIW, my RAM is Samsung.

  • by Pierro,

    Pierro Pierro Jul 27, 2011 5:37 AM in response to OverHaze
    Level 1 (0 points)
    Jul 27, 2011 5:37 AM in response to OverHaze

    This video is jiterrry for me as well, but I think it's from the video itself. I trying an ALL my systems, regardless of the OS.

  • by Pierro,

    Pierro Pierro Jul 27, 2011 5:42 AM in response to rubenlx
    Level 1 (0 points)
    Jul 27, 2011 5:42 AM in response to rubenlx

    The more I'm following the thread the less I'm convinced about a specific issue.

     

    My advise for all would be:

     

    - Try to update your system to the latest build for the OS, and Flash.

    - Update all Firmeware available.

    - Reset the PRAM.

    - Boot once in Safe mode to recreate all caches.

    - Remove 3rd party DIMMs, and other 3rd party HW.

     

    If the issue still persists I would also try a clean OS, maybe by creating a temporary partiton using disk utility.

     

    Once it has been done, and you can still duplicate the issue, a good idea would be to contact AppleCare...

  • by Celshader,

    Celshader Celshader Jul 27, 2011 6:02 AM in response to Pierro
    Level 1 (0 points)
    Jul 27, 2011 6:02 AM in response to Pierro

    The specific issue is the computer freezes after sleep cycle when decoding video, all except the mouse, have to hard reset...

     

    - Try to update your system to the latest build for the OS, and Flash.

      Done

    - Update all Firmeware available.

      Done

    - Reset the PRAM.

    Done, at leaste 5 times.

    - Boot once in Safe mode to recreate all caches.

    Done

    - Remove 3rd party DIMMs, and other 3rd party HW.

    Dont have any

     

    -If the issue still persists I would also try a clean OS,

    people in the thread have done this, still happens.

     

     

    People HAVE been contacting Apple Care, they dont have any answers either.

  • by SL62,

    SL62 SL62 Jul 27, 2011 6:08 AM in response to Pierro
    Level 1 (0 points)
    Jul 27, 2011 6:08 AM in response to Pierro

    Is this only affecting the new imacs, or are those with older imacs, macbooks, airs, minis etc. experiencing the same thing?

     

    I am so frustrated with Apple and their lack of response to this issue - so much for their whole "It just works" philosophy..

  • by Pierro,

    Pierro Pierro Jul 27, 2011 6:17 AM in response to SL62
    Level 1 (0 points)
    Jul 27, 2011 6:17 AM in response to SL62

    I can't duplciate the issue on a Mid 2011 iMac, nor an Early 2011 MBP. All are running Lion. One from a clean partion, the other after a migration from 10.6.8.

     

    Celshader: I'm just trying to help, I'm not saying there are no issue at all. But you can agree that people are reporting some different issues on this thread.. (Kernel Panic is not equal to a wide system frozen (but the mouse), and is not equal to a corrupted cache, and is not equal to 3rd party DIMMs related issue..)

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