rubenlx

Q: OSX Lion + 2011 iMac 27'' + Video = Freeze

Hello.

 

Got a brand new 27'' iMac, installed Lion. The machine freezes randomly when starting to play videos, either on Youtube, Quicktime, iTunes.

 

When it freezes, the mouse still works, but the machine doesn't respond to any command, requiring me to hit the power button and restart the computer.

 

Searched on kernel.log and system.log, and found no crash/error/message.

 

Anyone suffering from the same problem? The machine is pretty solid, been running some OpenCL kernels too and they are ok. It's only video decoding (possible on the GPU) that seems to freeze randomly.

iMac, Mac OS X (10.7)

Posted on Jul 21, 2011 6:46 AM

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Q: OSX Lion + 2011 iMac 27'' + Video = Freeze

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  • by lopolis,

    lopolis lopolis Jul 27, 2011 11:13 AM in response to kirkmc
    Level 1 (0 points)
    Jul 27, 2011 11:13 AM in response to kirkmc

    I'm all OWC and still have the issue as well.  Based on many responses in the thread, we have a mix of both Apple and third-party RAM all experiencing the same. 

  • by kirkmc,

    kirkmc kirkmc Jul 27, 2011 11:15 AM in response to lopolis
    Level 1 (44 points)
    iPhone
    Jul 27, 2011 11:15 AM in response to lopolis

    So you're saying you removed the Apple RAM and added OWC RAM? Why would you do this? Did you buy 4 OWC sticks?

     

    Also, is there a manufacturer on the RAM? My Apple RAM, which seems to be the cause, is Samsung.

  • by lopolis,

    lopolis lopolis Jul 27, 2011 11:27 AM in response to kirkmc
    Level 1 (0 points)
    Jul 27, 2011 11:27 AM in response to kirkmc

    Yes, I bought 4 OWC sticks.  My specific setup aside, there are dozens of responses in this thread with Apple-only, 3rd party only, or mixed RAM setups.  I see no consistency in memory manufacturer or configuration in the reports thus far.  It seems safe to rule out RAM as the culprit.  Or, every memory vendor shipped bad RAM in the past 2 months, but only to us new iMac and MacBook Pro purchasers running Lion. 

  • by kirkmc,

    kirkmc kirkmc Jul 27, 2011 11:39 AM in response to lopolis
    Level 1 (44 points)
    iPhone
    Jul 27, 2011 11:39 AM in response to lopolis

    Never mind, I just had a freeze. And there I thought, after all I forced the iMac today, that it was working correctly. Sigh.

  • by longhighway,

    longhighway longhighway Jul 27, 2011 11:54 AM in response to rubenlx
    Level 1 (0 points)
    Jul 27, 2011 11:54 AM in response to rubenlx

    Trying to summarize what I've read here and experienced. The lockup occurs with:

    1. Lion
    2. newer iMacs with Radeon cards
    3. after sleeping
    4. when playing Flash video

     

    It would perhaps help if people who are experiencing the problem would REMOVE Flash from their systems and try playing the videos that have been causing them problems.   It's not always easy to identify Flash videos (e.g., a YouTube video might be Flash, or it might be HTML5, an add might be Flash even if you don't recognize it as a "video" - the only sure way of tying this to Flash is to not have Flash on the  system.   Remember that the Chrome browser (and other apps???) has Flash built-in.  Best to remove Flash and point Safari at the problem content.

     

    My guess based on a lot of computer experience (but not much Mac experience) is that the Flash player is doing something that triggers a bug in the video driver.  This would explain why a user-level program (the browser with Flash plugin) can have system-wide consequences.   It might also explain why Adobe, who presumably have had Lion for months, didn't find the problem: they weren't testing with the new video hardware and drivers.

     

    If the problem (lockup specifically - not "artifacts") only happens with new 27 in. iMacs this would also indicate video hardware/driver issues, since I think the 27 inchers have different Radeon cards than the smaller iMacs.

  • by kirkmc,

    kirkmc kirkmc Jul 27, 2011 12:01 PM in response to longhighway
    Level 1 (44 points)
    iPhone
    Jul 27, 2011 12:01 PM in response to longhighway

    Sorry, but it's not only Flash. It's any kind of video.

  • by dirk jan,

    dirk jan dirk jan Jul 27, 2011 12:03 PM in response to longhighway
    Level 1 (0 points)
    Jul 27, 2011 12:03 PM in response to longhighway

    He longhighway, please read this topic, and you will find out that:

     

    1. It's NOT only flash, but also quicktime and other video that causes a crash

    2. 21.5 inch iMacs also have the problem

    3. Deleting flash isn't a solution

    4. It's NOT only flash

    5. Did i mention it's not only flash that causes the crashes?

  • by Celshader,

    Celshader Celshader Jul 27, 2011 12:02 PM in response to longhighway
    Level 1 (0 points)
    Jul 27, 2011 12:02 PM in response to longhighway

    Its not just flash, as stated several times in the thread. Video in itunes, quicklook, VLC or quicktime will cause the problem too.

     

     

    edit:

     

    LOL, rapid fire "Its not just flash"

  • by gduc,

    gduc gduc Jul 27, 2011 12:06 PM in response to longhighway
    Level 1 (5 points)
    Jul 27, 2011 12:06 PM in response to longhighway

    longhighway wrote:

     

     

    If the problem (lockup specifically - not "artifacts") only happens with new 27 in. iMacs this would also indicate video hardware/driver issues, since I think the 27 inchers have different Radeon cards than the smaller iMacs.

     

    Not correct - the bigger small  and  the smaller big iMac both have  Radeon HD 6770M graphics. I have the "everything freezes but the mouse"-bug on my 21.5" with exactly this configuration. Like some others in this thread, I think.

  • by Celshader,

    Celshader Celshader Jul 27, 2011 12:07 PM in response to Celshader
    Level 1 (0 points)
    Jul 27, 2011 12:07 PM in response to Celshader
  • by longhighway,

    longhighway longhighway Jul 27, 2011 12:13 PM in response to Celshader
    Level 1 (0 points)
    Jul 27, 2011 12:13 PM in response to Celshader

    For me it's just Flash.  I've run the same sleep/wake/play scenario with Flash and non-Flash video in Safari, Firefox, and Chrome.  The HTML5 video works fine, the Flash locks up.  

     

    It might help if people would post URLs to video that's causing problems.  Phrases like "YouTube videos" aren't very specific. 

     

    That said, non-Flash programs are just as likely to be invoking the (notional) video driver/hardware bug as are Adobe's products.

     

    The newest 21.5 inch and 27 in. iMacs are the ones with the new (to Mac, I believe) Radeon hardware. It'd be interesting to know if the problem happened with Intel or Nvidia graphics hardware or with older Radeon video cards.

     

    Clearly the state of the video system after waking is different than the never-slept state.  The problem is so consistent that a fix should be relatively easy.

     

    (Wouldn't surprise me of Lion's ASLR feature was involved, too.)

  • by larsonej30,

    larsonej30 larsonej30 Jul 27, 2011 12:36 PM in response to Celshader
    Level 1 (0 points)
    Jul 27, 2011 12:36 PM in response to Celshader

    I have the same issue as everyeone here, I have called apple support twice and have had nothing fixed. They had me reinstall Lion os and that did nothing. Im thinking about reinstalling Leopard since i had NO F*icken troubles with that. I am getting very frustrated. Definately a flash/adobe problem.

  • by lopolis,

    lopolis lopolis Jul 27, 2011 1:27 PM in response to larsonej30
    Level 1 (0 points)
    Jul 27, 2011 1:27 PM in response to larsonej30

    Please read the entire thread. I believe you meant, "Definitely NOT a Flash/Adobe problem." QuickTime and VLC also cause the same problem even after Flash is disabled/uninstalled, as reported a number of times.

     

    Let's stop crying wolf on Flash/Adobe here, please.

  • by The Town Fool,

    The Town Fool The Town Fool Jul 27, 2011 1:35 PM in response to lopolis
    Level 1 (0 points)
    Jul 27, 2011 1:35 PM in response to lopolis

    Indeed, this is _NOT_ restricted to flash, let's be clear on that.

     

     

    I've spent two hours on the phone to apple support today, no joy.

  • by Boooooosh,

    Boooooosh Boooooosh Jul 27, 2011 2:06 PM in response to The Town Fool
    Level 1 (0 points)
    Jul 27, 2011 2:06 PM in response to The Town Fool

    The Town Fool wrote:

     

    I've spent two hours on the phone to apple support today, no joy.

     

    So after they clutched at straws and told you to 'reinstall Lion', what did you chat about for the other 115 minutes?

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