rubenlx

Q: OSX Lion + 2011 iMac 27'' + Video = Freeze

Hello.

 

Got a brand new 27'' iMac, installed Lion. The machine freezes randomly when starting to play videos, either on Youtube, Quicktime, iTunes.

 

When it freezes, the mouse still works, but the machine doesn't respond to any command, requiring me to hit the power button and restart the computer.

 

Searched on kernel.log and system.log, and found no crash/error/message.

 

Anyone suffering from the same problem? The machine is pretty solid, been running some OpenCL kernels too and they are ok. It's only video decoding (possible on the GPU) that seems to freeze randomly.

iMac, Mac OS X (10.7)

Posted on Jul 21, 2011 6:46 AM

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Q: OSX Lion + 2011 iMac 27'' + Video = Freeze

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  • by gareth97,

    gareth97 gareth97 Jul 28, 2011 9:30 AM in response to rubenlx
    Level 1 (0 points)
    Jul 28, 2011 9:30 AM in response to rubenlx

    Same thing happens to me on my mid 2011 imac.

  • by jego9904,

    jego9904 jego9904 Jul 28, 2011 10:39 AM in response to rubenlx
    Level 1 (0 points)
    Jul 28, 2011 10:39 AM in response to rubenlx

    I'm seeing the same thing.  Also, when I reboot, it can take 5 mins to get to the login screen.

     

    27" 3.1 Ghz 2011 iMac | 12GB RAM | 1GB Video

  • by Leipe Hacker,

    Leipe Hacker Leipe Hacker Jul 28, 2011 10:47 AM in response to rubenlx
    Level 1 (0 points)
    Jul 28, 2011 10:47 AM in response to rubenlx

    It seems like the video driver doesn't clear the video card's ram fully when the computer is going to sleep. When the computer is wakened, the driver assumes the video card ram is empty. When a video (in any form) is played on the computer, the process(es) on the video card assume the ram is empty and it starts reading it. The processor on the card runs into memory that has 'old-before-sleep' instructions and crashes. Then the GPU debugger is started, which is seen in the kernel.log. Of course these are all assumptions. The mouse pointer uses a separate process on the video card, this explains why it's still moving.

     

    Another possibility is that the state of the video card isn't stored properly on sleep ( because of power management issues ) and that when a video is watched this problem is triggered.

     

    In other words, this is clearly a driver issue!

  • by moebis,

    moebis moebis Jul 28, 2011 11:31 AM in response to Leipe Hacker
    Level 1 (5 points)
    Jul 28, 2011 11:31 AM in response to Leipe Hacker

    Great analysis. We've been complaining about this bug for the last week and NO WORD FROM APPLE. It also turns out that the developers were reporting this bug all throughout the developer previews and Apple ignored this too. Everyone in this thread had to beat the blogs over their heads to even report on this, first was TUAW and now 9to5Mac ...if it takes that long for our watchdogs to shed light on the problem, how long before Apple gets moving on a fix?

  • by Teddyjohan,

    Teddyjohan Teddyjohan Jul 28, 2011 11:52 AM in response to rubenlx
    Level 1 (0 points)
    Jul 28, 2011 11:52 AM in response to rubenlx

    Having this exact problem. 2011 iMac with OSX Lion. Zero crashes prior to Lion; Dter upgrade to Lion, multiple. Everything freezes except the mouse cursor. After a while, the screen goes dark and it never comes back again. Requires me to pull the power cord.

     

    No key commands work, the power button doesn't work, nothing. It's just literally dead. And this happens without playing video, but with Safari open.

  • by moebis,

    moebis moebis Jul 28, 2011 11:54 AM in response to Teddyjohan
    Level 1 (5 points)
    Jul 28, 2011 11:54 AM in response to Teddyjohan

    You have to hold the power button in for at least 5 seconds, then it will shut down. Wait a second and then press it again for 1-2 seconds to turn it back on. You don't have to "pull the plug"..... I know this isn't a solution, we're all waiting with bated breath for Apple to fix this major issue.

  • by Intotheblue12,

    Intotheblue12 Intotheblue12 Jul 28, 2011 12:04 PM in response to rubenlx
    Level 1 (0 points)
    Jul 28, 2011 12:04 PM in response to rubenlx

    Just bought new Imac 21.5 inch 5 days ago and updated to the new software, and I am having the exact same problem. About 20% of the time I click a video file to play it freezes up the whole computer and the only thing I can do is move around the mouse cursor. Only solution is to do a hard shut down.

     

    This is driving me bonkers, and as a first time MAC user this is not a good intro for my family into the "mac experience".

  • by hl2run1,

    hl2run1 hl2run1 Jul 28, 2011 12:18 PM in response to rubenlx
    Level 1 (0 points)
    Jul 28, 2011 12:18 PM in response to rubenlx

    Same here, I don't have flash installed and it's usually Safari with HTML 5 YouTube what kills it . Everything was fine with Snow Leopard…

     

    Let's hope they are gonna fix it in the next system update…

     

      Model Identifier:          iMac12,2

      Processor Name:          Intel Core i5

      Processor Speed:          2,7 GHz

      Number of Processors:          1

      Total Number of Cores:          4

      L2 Cache (per Core):          256 KB

      L3 Cache:          6 MB

      Memory:          8 GB

      Boot ROM Version:          IM121.0047.B0A

      SMC Version (system):          1.72f1

  • by MrParis,

    MrParis MrParis Jul 28, 2011 12:22 PM in response to rubenlx
    Level 1 (0 points)
    Jul 28, 2011 12:22 PM in response to rubenlx

    I think the worst thing is the complete lack of information coming from Apple.  You'd think by now they would at least acknowledge the issue, especially if their developers had been reporting the issues for months before release.

     

    I couldn't take the stress of Hard resetting Lion each time the freeze happened so I reluctantly downgraded back to Snow Leopard and am now FreezeFree.  I just hope and pray that Apple steps up and lives up to their usual excellent customer service.

     

    Come on Apple we trust in you (for the most).

  • by mrtavora,

    mrtavora mrtavora Jul 28, 2011 12:33 PM in response to rubenlx
    Level 1 (4 points)
    Mac OS X
    Jul 28, 2011 12:33 PM in response to rubenlx

    Hi,

    i'm new to mac. Just got my iMac 21" in July 11 and everything was fine until I upgraded to Lion.

    Now I'm having the same exact problem as @rubenix. Whatever is the mac equivalent of Ctrl+Alt+Del does not work and I have to force shut the computer with the power button. I do this at least once a day and I'm not very happy about it.

    I can see a lot of people are experiencing the same problem so I just hope Apple will come out with a fix soon.

  • by Chippystick,

    Chippystick Chippystick Jul 28, 2011 12:37 PM in response to MrParis
    Level 1 (0 points)
    Jul 28, 2011 12:37 PM in response to MrParis

    I lost trust after the final cut pro X fiasco.

  • by moebis,

    moebis moebis Jul 28, 2011 12:40 PM in response to Chippystick
    Level 1 (5 points)
    Jul 28, 2011 12:40 PM in response to Chippystick

    My thoughts exactly. I watched how they messed up with FCP X and now with Lion, its like they don't care anymore. The biggest selling point of Mac was that it just works. Knowing it's UNIX underpinnings just bolstered my confidence in Apple. What is it with company's as they grow larger? The quality suffers. Apple is turning into Microsoft.... *amazed*

  • by Marcelleke,

    Marcelleke Marcelleke Jul 28, 2011 12:49 PM in response to moebis
    Level 1 (5 points)
    Jul 28, 2011 12:49 PM in response to moebis

    UPDATE 10.7.2 fixes all the mentioned isssues !!!

     

    I got the developers preview. I think they well bring it soon to the customers.

  • by moebis,

    moebis moebis Jul 28, 2011 12:51 PM in response to Marcelleke
    Level 1 (5 points)
    Jul 28, 2011 12:51 PM in response to Marcelleke

    How about releasing 10.7.1 with the video driver buffer fix, and take your sweet time Apple on 10.7.2 fixing everything else. I'm hoping by 10.7.2 Lion will be solid, right now I just need it usable.

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