rubenlx

Q: OSX Lion + 2011 iMac 27'' + Video = Freeze

Hello.

 

Got a brand new 27'' iMac, installed Lion. The machine freezes randomly when starting to play videos, either on Youtube, Quicktime, iTunes.

 

When it freezes, the mouse still works, but the machine doesn't respond to any command, requiring me to hit the power button and restart the computer.

 

Searched on kernel.log and system.log, and found no crash/error/message.

 

Anyone suffering from the same problem? The machine is pretty solid, been running some OpenCL kernels too and they are ok. It's only video decoding (possible on the GPU) that seems to freeze randomly.

iMac, Mac OS X (10.7)

Posted on Jul 21, 2011 6:46 AM

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Q: OSX Lion + 2011 iMac 27'' + Video = Freeze

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  • by filoleg94,

    filoleg94 filoleg94 Jul 30, 2011 7:17 PM in response to rubenlx
    Level 1 (0 points)
    Jul 30, 2011 7:17 PM in response to rubenlx

    Some people here have already mentioned it: the temporary solution is to turn going into sleep mode off. It doesn't seem like solid permanent solution, but at least you don't have to reboot your computer every time you watch video after sleeping mode

  • by jerrygg,

    jerrygg jerrygg Jul 30, 2011 7:22 PM in response to rubenlx
    Level 1 (0 points)
    Jul 30, 2011 7:22 PM in response to rubenlx

    Count me in. Brand-new 21.5 + Lion + sleep + video = total freeze. Support/Genius has walked me through several of the fixes mentioned here but no luck, all the while cautiously avoiding any statement that might imply there is an issue on their end.

  • by chri15664,

    chri15664 chri15664 Jul 30, 2011 7:41 PM in response to rubenlx
    Level 1 (0 points)
    Jul 30, 2011 7:41 PM in response to rubenlx

    Same problem also brand new 21.5 it reminds me when i had a WIFI problem with first ipad i brought it to store and called many times no help.

  • by fallingtreeproductions,

    fallingtreeproductions fallingtreeproductions Jul 30, 2011 9:29 PM in response to rubenlx
    Level 1 (0 points)
    Jul 30, 2011 9:29 PM in response to rubenlx

    I just bought a 21.5 with 16 gig of Ram and was afraid that I had a faulty computer.  It has froze at least once a day since I got it 5 days ago.  Glad it isnt just me.

  • by passerini,

    passerini passerini Jul 31, 2011 12:37 AM in response to rubenlx
    Level 1 (0 points)
    Jul 31, 2011 12:37 AM in response to rubenlx

    I have exactly same problem with my new Imac 27 2011

  • by Stefan Segers,

    Stefan Segers Stefan Segers Jul 31, 2011 12:55 AM in response to rubenlx
    Level 1 (0 points)
    Jul 31, 2011 12:55 AM in response to rubenlx

    Same issue here in the Netherlands.

     

    iMac 27", 16gb RAM, 256GB SSD (LOOOOOVE IT!) + 2TB extra drive

     

    Youtube, itunes freeze video now or then

     

    Hope it's not the hardware and a update will fix it!

  • by em390,

    em390 em390 Jul 31, 2011 1:38 AM in response to rubenlx
    Level 1 (0 points)
    Jul 31, 2011 1:38 AM in response to rubenlx

    Yep, exactly the same problem here with a new 21.5". Hope this gets fixed soon!

  • by MisterMisterMister,

    MisterMisterMister MisterMisterMister Jul 31, 2011 2:04 AM in response to rubenlx
    Level 1 (0 points)
    Jul 31, 2011 2:04 AM in response to rubenlx

    same problem - usually when 21.5" imac wakes from sleep, go to watch youtube video, or usually any web video, and os lion freezes.  can only move mouse, can still hear sound.  have to do hard reboot

     

    annoying

     

    need this fixed.

  • by AndyWarr,

    AndyWarr AndyWarr Jul 31, 2011 3:00 AM in response to rubenlx
    Level 1 (0 points)
    Jul 31, 2011 3:00 AM in response to rubenlx

    I posted earlier in this thread with the same problem.  I have done a bit of sleep testing it seems to happen if there is a full screen app running when sleeping and therefore when waking.  It happens consistently if I

    force sleep with a full screen app running but if only one desktop no full screen apps then no problems on wake.

     

    Does anyone else find the same?

     

    iMac 2011 21.5 inch 2.7GHz i5

     

    If this is the case and not just chance then as a work around exit full screen apps and possibly close down other desktops before sleep.  A pain but this should resolve things until the inevitable update fix.

     

    Come on Apple.  I just made the jump from PC don't let me land in less fragrant fields than I had hoped.

  • by Iain Allan1,

    Iain Allan1 Iain Allan1 Jul 31, 2011 3:00 AM in response to declanfromderry
    Level 1 (0 points)
    Jul 31, 2011 3:00 AM in response to declanfromderry

    I have the same problem with the desktop freezing after sleep with a 2010 27" iMac after upgrading to Lion.

     

    If you have "Remote Login" enabled in the Sharing Preference pane you can ssh from another computer and do

    a proper shutdown or reboot from the command line.

  • by sycren,

    sycren sycren Jul 31, 2011 3:04 AM in response to Iain Allan1
    Level 1 (0 points)
    Jul 31, 2011 3:04 AM in response to Iain Allan1

    Has anyone tried installing this update: http://support.apple.com/kb/DL1389

     

    If so, does the problem still exist?

  • by schihei,

    schihei schihei Jul 31, 2011 3:04 AM in response to Iain Allan1
    Level 1 (0 points)
    Jul 31, 2011 3:04 AM in response to Iain Allan1

    @Allan1 Which command are you using for reboot or shutdown?

  • by schihei,

    schihei schihei Jul 31, 2011 3:05 AM in response to sycren
    Level 1 (0 points)
    Jul 31, 2011 3:05 AM in response to sycren

    @sycren Is there a way to figure out which graphic adapter FW I am currently using?

  • by kirkmc,

    kirkmc kirkmc Jul 31, 2011 3:07 AM in response to Iain Allan1
    Level 1 (44 points)
    iPhone
    Jul 31, 2011 3:07 AM in response to Iain Allan1

    This has happened to me without full-screen apps.

     

    I've been working with an Apple engineer for the past week, and he had me try everything suggested in this very long therad. He also asked me to do a clean install on a different disk, which I did yesterday. I was unable to reproduce the problem, despite running lots of videos, sleeping often, etc. This doesn't mean it won't happen, but I was able to easily reproduce it on my main boot partition.

     

    There are certainly many variables - the clean install had no third-party sofware installed. But given the number of people posting here, I doubt that there's any third-party software responsible. (Also, the Apple engineer has seen my crash logs, and hasn't suggested that any specific software could be responsible.) So I'm a bit flummoxed by this latest development...

     

    I'm posting information and comments on my blog:

     

    http://www.mcelhearn.com/2011/07/31/new-imac-lion-video-freeze/

  • by kirkmc,

    kirkmc kirkmc Jul 31, 2011 3:08 AM in response to sycren
    Level 1 (44 points)
    iPhone
    Jul 31, 2011 3:08 AM in response to sycren

    Yes, I installed it, and, no, it didn't resolve the problem. In fact, I installed it before Lion, and things worked fine under Snow.

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