rubenlx

Q: OSX Lion + 2011 iMac 27'' + Video = Freeze

Hello.

 

Got a brand new 27'' iMac, installed Lion. The machine freezes randomly when starting to play videos, either on Youtube, Quicktime, iTunes.

 

When it freezes, the mouse still works, but the machine doesn't respond to any command, requiring me to hit the power button and restart the computer.

 

Searched on kernel.log and system.log, and found no crash/error/message.

 

Anyone suffering from the same problem? The machine is pretty solid, been running some OpenCL kernels too and they are ok. It's only video decoding (possible on the GPU) that seems to freeze randomly.

iMac, Mac OS X (10.7)

Posted on Jul 21, 2011 6:46 AM

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Q: OSX Lion + 2011 iMac 27'' + Video = Freeze

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  • by zAo0002,

    zAo0002 zAo0002 Aug 6, 2011 8:02 AM in response to rubenlx
    Level 1 (0 points)
    Aug 6, 2011 8:02 AM in response to rubenlx

    If I install the beta, can I just update to the 'final' version afterwards?

  • by 814U,

    814U 814U Aug 6, 2011 8:26 AM in response to olwerd
    Level 1 (0 points)
    Aug 6, 2011 8:26 AM in response to olwerd

    I experiencing the same problems. I have never had my Macbook completely freeze up before. In the past an app would freeze and I just restarted the app. In this case, however, the only thing that works is the mouse.

  • by OverHaze,

    OverHaze OverHaze Aug 6, 2011 9:21 AM in response to rubenlx
    Level 1 (0 points)
    Aug 6, 2011 9:21 AM in response to rubenlx

    Ok we are off to a good start 10.7.2 fixes the problem with itunes killing OpenGL performance.

  • by Studio K,

    Studio K Studio K Aug 6, 2011 9:58 AM in response to OverHaze
    Level 2 (355 points)
    Aug 6, 2011 9:58 AM in response to OverHaze

    For the 4 days after installing 10.7.2, I did not experience another freeze of the kind most describe here (frozen display, moving mouse cursor).

     

    BUT, I did run into trouble with JDownloader, which requires Java.  While downloading links, my display switched off, and I couldn't get it to come back.  HARD RESET!  Ran Jdownloader again, everything in the display vanished leaving only an empty gray-colored desktop.  Mouse and keyboard unresponsive.  Not even a cursur to move.

     

    Is anyone else running 10.7.2 AND Jdownloader? 

  • by oliverfromcowes,

    oliverfromcowes oliverfromcowes Aug 6, 2011 1:13 PM in response to FromOZ
    Level 1 (0 points)
    Aug 6, 2011 1:13 PM in response to FromOZ

    same here, machine only a week old, my first mac experience. not impressed

  • by OS G,

    OS G OS G Aug 6, 2011 2:18 PM in response to rubenlx
    Level 1 (20 points)
    Aug 6, 2011 2:18 PM in response to rubenlx

    I'm having the same issues. It's not even when playing video. I'll have iTunes running in the background, and i'll be browsing a real simple site like reddit and it just freezes, with mouse move, and iTunes still keeps playing.... $2000 4 day old iMac... NOT impressed f7u12

  • by Alan Mather,

    Alan Mather Alan Mather Aug 6, 2011 3:30 PM in response to iCursor
    Level 1 (110 points)
    Aug 6, 2011 3:30 PM in response to iCursor

    I hear that Apple are giving refunds to those that are disattisfied with their new Software and hardware,

    Sale of Goods Act - Fit for purpose.

  • by 814U,

    814U 814U Aug 6, 2011 4:59 PM in response to OS G
    Level 1 (0 points)
    Aug 6, 2011 4:59 PM in response to OS G

    mines only 3 weeks old. not like apple. never had any of these problems before.

  • by Keifer.Street,

    Keifer.Street Keifer.Street Aug 6, 2011 7:58 PM in response to rubenlx
    Level 1 (0 points)
    Aug 6, 2011 7:58 PM in response to rubenlx

    I just purchased my first iMac less than a week ago. Like all other previous posters, I too am experiencing video crashing issues when watching videos. I have the same symptoms - everything freezes except the mouse. The only way to recover is to power down and restart this machine. This is a major bug in the OS; very uncharacteristic of Apple.

     

     

    Please fix this Apple (and soon). 

  • by Fardin,

    Fardin Fardin Aug 6, 2011 9:06 PM in response to Keifer.Street
    Level 1 (0 points)
    Aug 6, 2011 9:06 PM in response to Keifer.Street

    Same problem. 2 weeks old iMac with Lion. Funny. Changed to a Mac because grew tired of Windows being unstable.

  • by waicool,

    waicool waicool Aug 6, 2011 9:47 PM in response to rubenlx
    Level 1 (0 points)
    Aug 6, 2011 9:47 PM in response to rubenlx

    same problem! Base model iMac ($1199). hope it gets fixed soon, cuz i love this machine!

  • by hmoubarek,

    hmoubarek hmoubarek Aug 6, 2011 10:07 PM in response to rubenlx
    Level 1 (0 points)
    Aug 6, 2011 10:07 PM in response to rubenlx

    I am having the same problem too with 27' iMac after installing Lion. It is our first Mac and we are very dissapointed, especially that the main reason we bought this iMac is for video playback/editing.

     

    I hope Apple will respond soon with a fix and an apology and/or credit to affected consumers, otherwise they're not much different that Microsoft.

  • by Blu-Fire,

    Blu-Fire Blu-Fire Aug 6, 2011 11:37 PM in response to rubenlx
    Level 1 (0 points)
    Aug 6, 2011 11:37 PM in response to rubenlx

    I also have the problem here in Germany.

    I bought my iMac two days ago and did the upgrade and then there was the problem

    Sorry for my Englisch, i'm german

    My iMac is the higher 27" with standart configuration (3,1ghz i5 and 1GB 6970M )

    Please, Apple, fix it!

    Until that I turn Flash off and Youtube to HTML 5

  • by ScubaJenkins,

    ScubaJenkins ScubaJenkins Aug 6, 2011 11:42 PM in response to rubenlx
    Level 1 (0 points)
    Aug 6, 2011 11:42 PM in response to rubenlx

    Same problem here. New 27" 3.4 GHz Intel Core i7 iMac freezing upon video playback after waking from sleep mode. Definitely a bug with Lion. Apple needs to fix this soon, very frustrating!

  • by Nefastos,

    Nefastos Nefastos Aug 7, 2011 1:18 AM in response to rubenlx
    Level 1 (5 points)
    Aug 7, 2011 1:18 AM in response to rubenlx

    Add me to the list: running Lion on a Mid-2011 21" i5 iMac. Everything works fine and stable if I don't put the machine to sleep. After a sleep cycle all types of video freezes the OS with only the mouse cursor remaining active.

     

    This doesn't happen each and every time I play video after a sleep cycle, but I'd say it happens about 75 % of the time. It NEVER happens if the machine hasn't been sleeping since last reboot.

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