Q: OSX Lion + 2011 iMac 27'' + Video = Freeze

Currently on the phone with Apple Care!

SirShorty wrote:

 

I told applecare that it happens in HTML5 and they told me to contact the manufacturer of HTML5.

 

Made me Laugh out Loud, down the phone.

OMG ... unbelievable

Okay. This is rediculous, they want me to delete everything off my iMac and back it up. And then reinstall the Mac OS X Lion. I told the lady, "Sorry, but that is to drastic." I'll wait in till Apple releases an update.

I got the same story.  Luckily, I have a clean install because I had to have my HDD replaced, so they aren't making me erase the hdd.

They escalated my case, and the CSR wanted me to bring the iMac to a service center to let them poke around. He said he has a similar case with Apple engineering now, and hasn't heard back.

There's NO way this is a  hardware problem, and I didn't have this problem in the few months that I used Snow Leopard.  This is clearly a Lion bug. 

I asked him to contact me after he hears back about the first case, if it is indeed a h/w issue.  I'm sure it's not.

I contacted apple care last week about the issue with itunes murdering OpenGL performance (also mentioned the freeze issue). Was escalated to the second level of support and spoke to a guy who actually knew what he was talking about. I was emailed capture data.app recorded what happened when itunes was launched and sent the resulting file back to him. I was told he would pass it on the the engineers and ring me the next day. Next day came so I emailed and was told he hadn't heard back from the engineers yet. I've emailed him twice since and haven't received a reply.

Frankly I have no idea what has happened to cause this transition from helpful to silence but it is very annoying.

I just got off the phone with Apple, this is what they said:

I can perform a total wipeout of my iMac (to which I said "no")

Then they told me that Apple is working with Adobe at the moment for an update to fix the issue. Apparntly, there is a software glitch with Safari's video software and the intergration with Adobe software. Apple Care basically told me that it was Adobes problem to fix.

But, this issue is just not only affecting YouTube videos, this problem is affecting QuickTime and iTunes video content. So in reality, this is not an Adobe problem, this is very much an Apple problem.

The Apple Care representive did say that Apple has notified it's workers and is trying to release a future update that will fix the freezing bug.

If you look at the kernel panic log I posted on page 55 of this thread it clearly shows that the issue is due to gpu. Apple really needs to start doing something about this issue. It has been going on for too long now.

Apple replaced my new iMAC:

So I think that was a hardware problem

I highly doubt it is a hardware issue considering the problem was not apparent with Snow Leopard.

Btw. Now that you have a new mac do you still have the same problem?

No, video (youtube, quicktime, safari) works fine and no rendering problems.

Don't know what they did.

wjm31 wrote:

 

No, video (youtube, quicktime, safari) works fine and no rendering problems.

Don't know what they did.

Just wait a while ... let us know, thank you

I played Civ 5 for about 6 hours straight over the weekend in bootcamp. If it where a hardware problem that probably would have triggered something.

Hows that exactly.

I downloaded and installed 10.7.2 and QT still doesn't run AVI files.

It did before Lion install

When i brought my imac it come with Snow leopard it worked perfect. with Lion i cant even watch 2 seconds of video.

Having the exact same issue on my 21.5" iMac that I just purchased in June.  I've downloaded Java, tried multiple beta and non-beta versions of Flash. Still the same problem.

Frustrating....