rubenlx

Q: OSX Lion + 2011 iMac 27'' + Video = Freeze

Hello.

 

Got a brand new 27'' iMac, installed Lion. The machine freezes randomly when starting to play videos, either on Youtube, Quicktime, iTunes.

 

When it freezes, the mouse still works, but the machine doesn't respond to any command, requiring me to hit the power button and restart the computer.

 

Searched on kernel.log and system.log, and found no crash/error/message.

 

Anyone suffering from the same problem? The machine is pretty solid, been running some OpenCL kernels too and they are ok. It's only video decoding (possible on the GPU) that seems to freeze randomly.

iMac, Mac OS X (10.7)

Posted on Jul 21, 2011 6:46 AM

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Q: OSX Lion + 2011 iMac 27'' + Video = Freeze

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  • by Blakey101,

    Blakey101 Blakey101 Aug 11, 2011 9:20 AM in response to rubenlx
    Level 1 (0 points)
    Aug 11, 2011 9:20 AM in response to rubenlx

    I managed to cure the issue by turning the computer Sleep setting in Energy Saver to "Never" since then I haven't had one freeze, and have been able to play all different types of Videos on the net including Youtube.

     

    It's been a week since i decided to turn sleep off and so far i haven't had any problems whatsoever.

     

    If this was really annoying you, like it was with me then i highly recommend turning sleep off as a temporary solution until Apple release an update.

  • by iCursor,

    iCursor iCursor Aug 11, 2011 11:33 AM in response to rubenlx
    Level 1 (0 points)
    Aug 11, 2011 11:33 AM in response to rubenlx

    have you a same problem with Flash 11 beta for Lion?

  • by mattsileo,

    mattsileo mattsileo Aug 11, 2011 11:43 AM in response to iCursor
    Level 1 (0 points)
    Aug 11, 2011 11:43 AM in response to iCursor

    Flash 11 Beta does not fix the problem. This is NOT a Flash problem! It is a Lion problem.

  • by andrewfromleatherhead,

    andrewfromleatherhead andrewfromleatherhead Aug 11, 2011 11:59 AM in response to mattsileo
    Level 1 (0 points)
    Aug 11, 2011 11:59 AM in response to mattsileo

    Hi

     

    I have the same problem. After I wake my imac, if I try and run a flash video, it freezes. This both in Safari and Firefox.

  • by HausOfBryanB,

    HausOfBryanB HausOfBryanB Aug 11, 2011 12:02 PM in response to rubenlx
    Level 1 (0 points)
    Aug 11, 2011 12:02 PM in response to rubenlx

    ATTENTION: I have put my iMac in a no sleep state for the past few hours. Since I have disabled the sleeping mode I have NOT had any problems with viewing videos of any type on my iMac. This seems to have done the trick for now, in till Apple releases a software update of some type.

  • by Steve Self,

    Steve Self Steve Self Aug 11, 2011 12:06 PM in response to HausOfBryanB
    Level 1 (15 points)
    iCloud
    Aug 11, 2011 12:06 PM in response to HausOfBryanB

    YES.  NO SLEEP IS GOOD WORKAROUND.

     

    I have been working for 3 days now. Edit video upload, test, etc. No freezes. Lion + iMac i7.

     

    Much easier to do this than downgrade to SL.

  • by Chicago Joe,

    Chicago Joe Chicago Joe Aug 11, 2011 12:13 PM in response to Steve Self
    Level 1 (10 points)
    Aug 11, 2011 12:13 PM in response to Steve Self

    All, I have a 2011 27" iMac.  After upgrading to Lion, I have been having the same problems (mostly with playing video in iTunes, although it crashed once with Safari).  What typically happens with iTunes is that a movie will start playing, there is sound, but the screen is black.  The mouse icon can move, but it will not do anything.  Have to do a hard restart.

     

    I've been on the phone with Apple Support for a week, and it has been with Apple doing hardware stress tests (it actually had a kernel panic when it was at Apple).  They confirmed that they hardware is fine, and it's definitely a Lion issue.  I was told the engineers know about the issue and are supposedly creating a fix.  Whether or not they actually are looking into this is another thing.

     

    So much for paying a premium for an "uncrashable" computer!  Macs aren't supposed to crash, Apple!

  • by iCursor,

    iCursor iCursor Aug 11, 2011 12:20 PM in response to rubenlx
    Level 1 (0 points)
    Aug 11, 2011 12:20 PM in response to rubenlx

    When Apple  releases 10.7.1?

    SL 10.6.1 is released after 10 days

  • by MrStock,

    MrStock MrStock Aug 11, 2011 12:22 PM in response to rubenlx
    Level 1 (0 points)
    Aug 11, 2011 12:22 PM in response to rubenlx

    No sleep is good workaround, but I've still got some artifacs watching a lot of 3d tutorial with quicktime.

  • by Ben Friedman1,

    Ben Friedman1 Ben Friedman1 Aug 11, 2011 12:22 PM in response to Celshader
    Level 1 (15 points)
    Aug 11, 2011 12:22 PM in response to Celshader

    What happened with your customer's Mac? You told me you were going to report in another thread.

  • by Ben Friedman1,

    Ben Friedman1 Ben Friedman1 Aug 11, 2011 12:25 PM in response to Celshader
    Level 1 (15 points)
    Aug 11, 2011 12:25 PM in response to Celshader

    Please disregard,I have you mixed up with another Mac User whose name is similar to yours.

  • by mvaug10087,

    mvaug10087 mvaug10087 Aug 11, 2011 12:54 PM in response to rubenlx
    Level 1 (15 points)
    Aug 11, 2011 12:54 PM in response to rubenlx

    talked to applecare, told me to instal current verison of flash rather than beta version, obviously didn't help!! They admitted that there may be a problem but had no information. i really think that they should be aware of huge threads like this. Anyway, switched sleep to 'never' and I turn the iMac of at night. Seems to have solved the problem for me and not a big deal really. I have never had the 'artfacts' that have been mentioned here and no problems in Itunes or any other video other than embedded videos in websites, so there may be more than one problem here. over and out for now

  • by Mike BGH,

    Mike BGH Mike BGH Aug 11, 2011 4:04 PM in response to rubenlx
    Level 1 (0 points)
    Aug 11, 2011 4:04 PM in response to rubenlx

    First time Mac owner chiming in with the same issue. Baseline 2011 iMac 27-inch with 2.7GHz i5 and 4GB of RAM. Freezes at least twice per day on Lion. Insanely frustrating.

     

    Love the OS since I switched, but the freezing is ridiculous.

  • by Yousifz,

    Yousifz Yousifz Aug 11, 2011 4:39 PM in response to rubenlx
    Level 1 (0 points)
    Aug 11, 2011 4:39 PM in response to rubenlx

    I had the same issue , Install fresh copy of Lion OS X and the problem gone.

     

    I hope it work with you.

  • by rogerfromnorwalk,

    rogerfromnorwalk rogerfromnorwalk Aug 11, 2011 5:47 PM in response to rubenlx
    Level 2 (365 points)
    Aug 11, 2011 5:47 PM in response to rubenlx

    Yes, I am having exactly the same    issue. Upgraded a new 27" imac from Snow Leopard to Lion (10.7)  and have had these freezes every few days. The mouse (or, in my case, trackpad) cursor works, but that's it. Nothing is clickable and the keyboard is dead. Only way out is to power down. Happens intermittently when in Safari. VERY irritating.

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