10.6.8, ARD admin 3.5 and ARD 3.5.1 REPORTING BROKEN

No problem. I understand. Can you at least tell me if the addressing starts with a 3-digit number?

Yes, most of the computers under my control are of this format:

128.125.*.*

Great, thanks for the info. It seems there may be a bug with IPs starting with a 3-digit number. Hopefully there'll be a fix soon.

That's interesting. Though I don't really have a good way to test it. Do you know if the problem affects clients or the ARD Admin computer? Or, do both have to have a shorter IPs?

Maybe I could try using DNS. What a thought. I'll get back to you to see if it works.

And...

No dice.

For what it's worth, I experienced the same problem running reports on various client systems (10.4.11-10.6.8) after upgrading my ARD admin system from 3.4 to 3.5. My admin system is also running 10.6.8 (No Lion in this equation).

I followed the ARD removal guide on my 10.6.8 admin system (ignoring/replacing the outdated references): http://support.apple.com/kb/HT2577

After uninstalling both the admin and client portions, I reinstalled both 3.4 pieces from the downloads here:

http://support.apple.com/downloads/#remote%20desktop%203.4

The ARD 3.4 version installed normally and all my prefs were completely reset. I saved a copy of UnixCommandTask.plist so I wouldn't lose all my unix command templates.

Reporting now works. I can even run reports and control the 3.5.1 clients that I had updated before I learned of the reporting problem.

Regards.

Hi Lyle,

I've re-removed both the client and the admin utility. Then, I tried installing from the support download link. Unfortunately, I'm unable to install the admin utility because it is an "upgrade" installer. I (stupid me) don't have a readily accessibly copy of any pre 3.5 remote deskop admin utility.

So, even though your instructions were very hopeful, I was unable to follow them because I couldn't install ARD Admin 3.4. I've even tried downloading from the App Store, and that defaults to the newest version.

Thanks for the info, however. And since the problem affected you as well, I would recommend you file a bug report.

Best,

Allen

Hi Allen,

Having the original 3.0 installer does give me a bit of an advantage. If you're really in a bind, I saw an ARD3 disk for sale on eBay for $49.

If you have a relationship with an Apple reseller they might be nice enough to lend you the media. This would be your safest and cheapest choice.

As an absolute last resort, so long as you are a legitimate licensee who has lost his media, there are .iso and .dmg images floating in the torrent world. Of course, you'd want to be very careful taking that path (embedded malware, etc). Avoid any downloads that include an illigitimate license. You may already know all this, but I prefer to add my disclaimers.

If you really want to have an impact on getting this fixed, I'd say forget the bug report - the one ARD developer already knows about the problem anyway. I'm guessing the biggest impact would be from a review on the App Store. A simple "Don't buy version 3.5 if you want to do reports!" would likely get more attention (if they don't remove it).

Good luck.

OMG. What a pain in the Ard.

Seriously, who has time to uninstall then reinstall an old version? Guess I'll boot from an old backup to run some reports.

I can see doing this in some cases, but a flaw this major never, ever should have made it out the door. Every product deserves a little QC IMHO.

Ean

Lyle may be on to something, but I was unable to follow his procedures, and Remote Desktop 3.4 insists that I update my Admin software on my laptop because it finds evidence of 3.5 _client_ software on my computer.

I have client systems that are running 3.4, and I could get reports from them when I was running the 3.4 version of Admin on my laptop. Once I upgraded ARD Admin on my laptop to 3.5, I could no longer get reports from any clients, whether they're running 3.4 or 3.5.1 of the client software.

Regarding Lyle's procedures:

I followed the ARD removal guide on my 10.6.8 admin system (ignoring/replacing the outdated references):http://support.apple.com/kb/HT2577

After uninstalling both the admin and client portions, I reinstalled both 3.4 pieces from the downloads here:

http://support.apple.com/downloads/#remote%20desktop%203.4

1. I don't have a standalone ARD admin system; ARD Admin is installed on my laptop.

2. I couldn't figure out what outdated references to ignore or replace. I just ran the Terminal commands, and everything seemed to uninstall according to plan. Caution: the removal _did_ wipe out my existing ARD database (but that was okay by me).

3. I skipped "unininstalling the client portion" since I'd read elsewhere that it was "part of the operating system" (and thus not removable by casual means). I _did_ shut off Remote stuff in the Sharing preference pane, though.

4. I reinstalled the Admin package from my 3.2 CD, and then updated it with the 3.4 Admin download. When I opened the "finished" 3.4 ARD software, it immediatelyprompted for an update, since it found evidence of a 3.5.x client on my computer. My option was to update, or Quit, so I updated. (Oh - somewhere along the way, I had to re-enter my ARD serial number and (optional) ARD password.

5. I still can't get reports.

Hi Jim,

You need to uninstall the client as well. Disabling won't work.

From the "uninstalling ARD" page, emphasis mine:

Normally, you should not try to remove Apple Remote Desktop from Mac OS X 10.3 or later clients, because it is an integral part of the operating system. Simply disable the client in Sharing preferences, if desired.

However, if you installed Apple Remote Desktop 3 (admin or client) and wish to revert to Apple Remote Desktop 2, use the Terminal commands listed below in the 10.2 section, then reinstall Apple Remote Desktop 2.

Even though it says "Apple Remote Desktop 2," the same applies for 3.5 & 3.4.

Honestly, there's no way I'm doing any torrenting or searching on tpb, even though I have a legit license. I'm envious of all you people with install cds.

Allen:

Success (in reinstalling ARD Admin 3.4 and getting reports capability back)!

Many thanks for the tip to "use the Terminal commands listed below in the 10.2 section." That indeed did the trick to fully uninstall both elements of Admin 3.5 and Client 3.51. And I've confirmed that under Admin 3.4, I can get reports for 3.4 and 3.5.1 clients.

Jim

No love here. Uninstalled 3.5 then 3.2 (original media) updated to 3.4. Can't generate any reports from 3.5.1 clients. Totally bummed.

Ean

Same here. Reporting is totally broken under 3.5.1 - and NO reaction from apple...

Helmut

Same problem here.

Isn't it interesting that the ARD feedback page form does not even list 3.5? or 3.51 client. Kind of gives you an idea about well well someone at Apple is NOT paying attention.

I can confirm the same issue here. I have 2 different laptops with ARD installed. One was 'upgraded' to versioin 3.5 admin and hangs at "Transferring Report". The other is still at 3.4 and work fine with the same 3.4 clients.