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Mid 2010 MacBook Pro crash - screen goes black

There is a major problem with the mid 2010 Mac Book Pro's and Lion. I suspect that it is related to the drivers for the NVIDIA GeForce GT 330M 512MB video card and perhaps the i7 processor. The crashes are random and most often occur after a mouse click then the screen suddenly goes black and a restart is forced. There is a thread on MacRumors that describes many others with the same problem: http://forums.macrumors.com/showthread.php?t=1182104


The crash occurs less frequently when the power and external monitors are connected. When the MBP is unteathered it crashes every 20 minutes. I am really surprised and disappointed that a bug this severe made it through final testing. Looking forward to 10.7.1.


Scott

Posted on Jul 21, 2011 9:38 AM

Reply
21 replies

Jul 23, 2011 11:13 AM in response to swherry

I have a 2010 MacBook Pro i7. Mine has crashed over 10 times now in the last several days after Lion install. Never had a single problem before. My screen does not go black, but I am teathered...so not sure if that is a relevant clue. Often the crash is initiated upon clicking "Get Mail". Not sure If this is relevant either. I hope Apple is looking into this for sure.

Aug 6, 2011 8:32 AM in response to swherry

Guys i had the same issues with the balck screen of death ever since i upgraded to lion. I couldnt run any app decently without the system crashing within minutes of opening the app. I checked my hard ware, all fine, i even tried to downgrade, but couldnt do it on a new partition...for some reason lion wouldnt let me install snow leopard on a different partition. I finally went to the genius Bar and the Genius actually did some Permission repairs, went into Disk Utility, clicked on the hard disk and then clicked on Repair permissions. It seemed to work. Now when i sync my iphone in itunes, the system doesnt crash. Still have to do a full stability test, but this is definitely some route to go from what it seems. Ram was fine.


I had one crash later after i started downloading something from the appstore..it crashed the system...seems like the storeagent process which runs in the background isnt compatible with LION...however closing the appstore solved the issue...and my computer has been running with me actively using the system for past two hours. Finally!! Such a simple solution as well 🙂

Aug 6, 2011 9:08 AM in response to swherry

i have same kind of issues after migrate from time maschine to a new macbook pro. there are at the end several things together that cased this problem.


1) iTunes has had some bug you can´t solve with update itunes - delete itunes.app (not your libary) and install it just new. maybe this is also relatet to the described appstore issue, as the apptore and the itunesstore likely the same


2) dont use your iphone via usb as internet connection - prefer bluetooth or wifi - there must be some issue with intel i7 or the driver for the usb port at mbp who relate to some crash


3) start your system from a install media - (probaly brew your own lion setup cd or usb stick) and use disk utillity. check your harddisk. i have had some difference at the files and folders who are really present at the drive and the listet folders and files. i belive it was createt after mail convert its database. because i have had also these mail slow down the sytem issue.


4) disable mobile backup with the terminal command : sodu tmutil disablelocal

because it robber your hd space - slow down the system - and theremost it is useless in the real case that your hd crashes. just in case you want it switch on again : sodu tmutil enablelocal


hope that can help for your system - my mbp runs now fine and fast

Aug 7, 2011 10:20 PM in response to swherry

I too have this problem... in fact I was trying to log in to type this and my system needed a hard reset 5 times....


I don't know if I am imagining things but they seem to be coming more frequently now....


I get about 3 a day mimimum... Have called apple care and am going to be taking my computer into the shop tomorrow to see if they can fix it?


I have tried repairs from boot disc, using gfxCardStatus application too.... this when set to integrated graphics only seems to stop the issue... This does not help me when trying to use my computer in high demand graphics programs though...


Not real happy with apples response or lack of one on this issue

Sep 27, 2011 7:37 AM in response to swherry

Same here, spring 2010 MBP ( model 6,2 ), I'm still on Snow Leopard 10.6.8, and have been experiencing this for like 4 months now. I don't know why it started out of the blue, 1 month after my guarantee was over. Maybe a few weeks after I changed the RAM to get 8 Go instead of the original 4, as a matter of fact


It happens mostly on Firefox, iMovie, Safari. Sometimes on Photoshop, never happened on Illustrator. Never on Ableton Live where I spend a great deal of time. So my guess is it's rather graphic card than RAM related, because Live requires a lot of CPU, as all the others are rather GPU related.


I made all check ups, updates, cleanings, hardware tests, fresh install, fan control, PRAM resetting, SMC resetting you could think of. Same ol'samo.

The work around seems to be gfxCardStatus to force use the Intel HD Graphics instead of the great NVIDIA card. This is like paying for first and travelling economy.
For information I found a facebook page Apple Black Screen Of Death, that seems to gather users encountering this issue.


As for Apple, I know it's complicated and not quite the policy of the house (I've been on mac for about 20 years now), but just a nod, like "yeah, we heard y'all, we're working on it" would make things easier.

Dec 8, 2011 6:42 AM in response to swherry

Ok, so I have also been having issues with random crashes and the dreaded BSOD. It has been happening on both Snow Leopard and Lion, with Lion being more frequent. The machine was a Mid 2010 Macbook Pro with the NVidia Discreet graphics card.


  • early September Genius apointment - Hardware diagnostics run, nothing wrong, went home to more crashes
  • mid September call to Apple, told that I would need to pay for diagnostic services
  • mid September sent email to <edited by host> explaining the issues
  • mid September received a call back from executive services regarding the machine, scheduled another genius appointment to replace logic board.
  • Dropped off on September 20, received call to pick up on September 26
  • Picked up September 26, powered up machine, crashed right off. Restarted and repeated crash.
  • Genius replaced with 2011 MBP of like specifications.

Oct 15, 2011 12:05 PM in response to swherry

I was informed by AppleCare telephone support that this is now a known problem and to expect a firmware update for these Macs shortly. Paraphrasing, the person indicated that the issue has been escalated because so many people going to iOS 5 now also upgraded to Lion --> so apparently many more people are experiencing the issue.


It can't be soon enough.

Oct 25, 2011 8:50 AM in response to swherry

im so glad im not the only one with this problem. at least i know its not because some careless things i unconciously did that makes my mac gone berzerg like this.

i also encounter the exact same problem with all of you. problems started a month ago. at first it was just once in a while then it became a frequent thing especially when my battery left with 20-30%. then after i plugged in the magsafe, its okay. lately, nothing safes the mac from crashing, particularly when im running adobe and/or autocad. i thought it was software problems so i backed up my files, performed erase and install snow leopard then made an even bigger mistake by upgrading to lion. after finish upgrading, the crashings got even more often. every starting up, after i got a glimpse of login in, pufffttt, screen goes black but keyboard still on. googled it up and say reseting smc will do the trick. eeekkkk nothing! then resetting the pram. worked okay for quite some times then puufffttt, crash! ask a question on yahoo answers and got a help from lovely person to install gfsxcard-something and told to opt for integrated only. worked fine for 2 days and still went back to crashing. opened up the mac, testing each rams, reshuffling em, still got nothing. the only thing that enables me to do my work with this Majestic mac is resetting pram everytime i turn it on.

since im living in singapore (bought this mac june'09 in melbourne,australia), there is no genius bar to be found, running a diagnostic only at any apple service cost me 120 bucks and if i have to change the logicboard, its gonna cost me ard 1000++ dollas since i dont have any applecare and my warranty expired 4mnths ago. so, i might be killing myself soon! yauuzaaaa

Sep 15, 2012 12:08 PM in response to swherry

I have the same Macbook Pro w 8 GB of ram. It is running ML currently, but it has been crashing with Lion. Therefore I have had experience for the past year.


This is what I have nailed down. It crashes under these conditions:


- when I am using the NVidia GPU (I do use my MacBook with an external monitor).

- when I am scrolling in iTunes store or Mac App store where there is CoreAnimation.


Last month I took my machine to the Genius Bar. He ran their diagnostics, everything turned out fine, but still offered me a large chunk of money to replace the logic board. Diag turned out fine...


Right now I am pointing my finger at the display driver.

Sep 15, 2012 2:01 PM in response to Kevin Mok 1

Yes, this issue has long been solved. Since September last year when Apple officially acknowledged the issue after it had gone on for at least a year(first came across it personally December '10 with customers MBPs).


The issue is with the logic board, but it's a very specific issue to qualify for a logic board replacement. Apple refuses to replace my board because its an issue that originates in the CPU(even tho it only happens when using the dedicated graphics card) versus the graphics/board itself - but my issue exhibits all of the symptoms listed in the KB.

Apr 3, 2013 9:54 AM in response to PR-Imagery

I don't think it's been solved. My monitor (mid-2010 MBP) failed. I took it to an Apple authorized repair facility and it failed the test indicating that the logic board had to be replaced. Thank goodness I have AppleCare (more on that later). That was on a Thursday. They told me that if the board were ordered by by 3:30 p.m., it would arrive the following day. I should add that 2 months ago, the same machine experience both a hard drive crash and an optical drive failure. Both were replaced under AppleCare, but what the **** is wrong with the components used in MacBook Pros?


On Friday I was told that Apple had informed them that the logic board was on back order with no ETA. 6 days later, the logic board arrived, installed and I got my machine back. What does it say that the logic board is on back order exactly as all mid-2010 machines are approaching the end of their AppleCare?



I much prefer Apple authorized repair facilities over the Genius Bar because at least at an authorized facility, you have a shot at honesty. There are literally thousands of posts all over the internet addressing this problem and thousands of machines have been repaired. Ultimately, Apple acknowledged the problem with mid 2010 machines.


Still, you can walk into an Apple Genius Bar and they will tell you insane things like they are unaware of the problem, haven't hear anything about it and will look into. It reminds me of the scene from Star Wars: "These aren't the droids you're looking for, Apple is perfect, now move along."


The authorized repair facility, on the other hand, was very honest about the widespread nature of the issue and the fact that the repair would be with the identical, and defective, board so that I'd probably see the same problem sooner or later outside my AppleCare period. For me that is irrelevant because we replace machines after 4 years. Still, this single MBP required both a hard drive replacement and an optical drive replacement two months ago. Under AppleCare both were handled quickly and without additional charge beyond the $300 I had to spend for AppleCare, something I've never had on any non Mac computer ever because failures were so rare on PCs.


Indeed, upon checking my MBP when I got it back, the defective board was replaced with the identical board, including the identical NVIDIA GeForce GT 330M GPU that caused all the trouble in the first place. So, indeed, I fully expect (but at the same time need) only to get another year out of the machine.


I came from decades of PC purchases for my business. I've never purchased an extended warranty and if it weren't for Window Vista, I'd probably still be running PCs. I have found that the excess cost of Apple Machines is offset by the reduced cost of software so that my IT budget for machines and software is lower with Apple. BUT, reliability with Apple is a major concern given that this has happened with all Mac Book Pros since what, around 2007? I mean, seriously, this is not an acceptable situation. Moreover, Apple's active concealment of the issue since 2007 right up through 2011 is inexcusable. That reminds me of "My Cousin Vinny": "Go ahead, you can say it, everybody already knows."


Beyond that, replacing defective parts with known defective parts is beyond unacceptable. It's fraud.


In short, we have a substantial investment in Apple through iTunes, iPhones, iPads, apps, Apple software, etc., we will be thinking long and hard about what we will do next year when we reach the planned replacement date of our Macbook Pros and will be questioning whether we will replace them with Apple hardware that can't get through 2-1/2 years of normal use without a warranty costing more than 10% of the cost of the machine (which does not cover downtime for even business accounts while the machines are being serviced).

Mid 2010 MacBook Pro crash - screen goes black

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