Why can't i add top level imap folders (mailboxes) in Mail???

Question

Having used MS Outlook for a while with my IMAP account, i thought i would try out the new and improved Mail in OS Lion. The structure of my mailbox on the left hand panel is as follows:MAILBOXES      INBOX          CLIENT 1          CLIENT 2          CLIENT 3               SUBFOLDER               SUBFOLDER               SUBFOLDER          CLIENT 4          CLIENT 5          CLIENT 6          CLIENT 7     SENT     TRASHMY COMPANY NAME     TRASH     JUNK     SENTThis has worked fine with outlook and with outlook i am able to add extra IMAP folders (or mailboxes as Mail calls them). In outlook i can add to the flient folders and the subfolders inside a client folder.However, with Mail, when i &#x27;add new mailbox&#x27; it will only let me add a new &#x27;folder&#x27; inside one of my client folders. It will not let me add a foler to the &#x27;Client&#x27; level.If i add a new mailbox and try and place it at the top &#x27;Client&#x27; level, the new folder ends up going here...MAILBOXES     INBOX          CLIENT 1          CLIENT 2          CLIENT 3               SUBFOLDER               SUBFOLDER               SUBFOLDER          CLIENT 4          CLIENT 5          CLIENT 6          NEW FOLDER DOESNT APPEAR HERE          CLIENT 7     SENT     TRASHMY COMPANY NAME     TRASH     JUNK     IT APPEARS HERE INSTEAD???     SENTand NOT in my inbox...Can anyone help? As this is the reason i have to use outlook because Mail wont let me create new IMAP folders at my &#x27;Client&#x27; this level?!?Any help would be appriciated, maybe im looing at it wrong as im used to outlook

Arnout R · Answer

I am having the same sort of problem with my IMAP e-mail account. My INBOX has several subfolders, but most of the time, those are not visible. Sometimes (what causes this, I don&#x27;t know yet), the subfolders do show, but then all the e-mails in it, including those in the INBOX, are not visible...Some weird bug this is, which may be related to Shaun&#x27;s problem? I hope this gets fixed, or somebody knows what causes this and/or how to circumvent this.-edit-Maybe it is an old problem, but just like Shaun, I thought I&#x27;d would give Mail app 5 a try after the upgrade to Lion, so I wouldn&#x27;t know. But I think it is an old problem, since my e-mail provider has a work-around posted on their support site, for Apple Mail and iOS Mail. This seems to work great for me (removing the root path &#x27;INBOX&#x27; and using another connection port in the account settings), but might not be a solution to other people having the same problem.

mccaymansions · Answer

I&#x27;ve moved from Windows to Apple and transferred my Outlook files over - which preserved the folder structure as described above. I too found it confusing when trying to add a new folder (or Mailbox as Apple likes to call them) to my inbox. I discovered that if your IMAP account is a GMail account, you can add labels (as GMail calls folders/mailboxes) within GMail and they will appear as top level folders within Mail. So I&#x27;ve been doing that anytime I want to add a new folder.My problem is that I have been given a non-GMail IMAP account - in addition to my others - and I can&#x27;t figure out how to add a top level folder that appears in the right spot (as described above).Any assistance would be welcomed.