LaCie External HD doesn't mount in Lion

If that's actually a NAS (Network Attached Storage), see #C16 in Time Machine - Troubleshooting.

If it's an external HD, try repairing it, per #A5 there.

Hi Que,

I was kicked off another thread for complaining about this (and yes, I ranted and was very upset -- they did not understand the seriousness of the problem). And although you spared words in your post, I hope you will not go through the utter frustration and loss I'm experiencing. Movies of my father's 90th birthday, along with other irreplaceable photos, were on the now lost drives as Time Machine was on it as well. The TM drive just stopped working (now not even spinning any more) after the Lion install. If a LaCie drive is even connected to my Mac, I can't enter my password. In other words, my Mac won't function. Serious problem. We trusted both Apple and LaCie to prepare for Lion. Apple touts LaCie in its stores, online and brick and mortar. I was asked in the other thread to give Apple feedback -- I have. In the store, no less. And I was told -- by Apple employees -- NOT to buy another LaCie drive until the problem is fixed, "If it ever is."

So where does that leave us? I don't know, but I if I were you, Que, I would not unplug the drive it or turn it off -- nothing. Don't touch it. If your Mac begins not to respond to your password, THEN disconnect it.

I remain loyal to Apple, but Lion was not properly tested. And there is always a price to pay . . . and by the loyal users.

Wow, great! Where/how did you get the driver software?

When I've tried to do a Permissions Repair, hoping that would fix the issue, I get the following:

Warning: SUID file system/Library/CoreService/Remote Management/ARDAgent.app/Contents/MacOS/ARDAgent has been modified and will not be repaired.

Message was edited by: OceansDaughter

I've been to the LaCie site, and there are numerous downloads. None of the info is clear cut. I don't see anything that indicates a download is a new driver for a consumer external hard drive.

Also, I just got off the phone with Apple and they said, "Well, Lion's only a month old -- LaCie is still trying to figure out what to do." I laughed -- "Well, then with all the hype you give the Porche drive, shouldn't' you two have worked this out in the months and months prior to Lion's release??"

It seems Porcshe drives that are used as Time Machine back-ups are having the (major) problem.

what a waste of time. just spent days waiting for the Lacie HD to arrive and it wont work... ***** to be Lacie

Sorry for your luck.... Wish you could've read this thread sooner. Could you access the drive so you could reformat it? If not, hope you ordered it through Amazon or some place that's easy with returns.

You might want to look at this Apple Support Doc:

http://support.apple.com/kb/TS1448?viewlocale=en_US

"Mac OS X: Disk Utility's Repair Disk Permissions messages that you can safely ignore"

which includes the very warning you site - "Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent has been modified and will not be repaired" - in its list of messages one can ignore.

Regardless of that, which LaCie HD are we talking about here? Have either of you had any further contact with LaCie? I have always found them to be very helpful in solving problems.

Mrs H

It was a LaCie Rikiki 1TB model. Tried contacting LaCie and their support line was unreachable and their website is just a mess and confusing when it comes to addressing this new issue.

Just stopped by the Apple store and they fixed it for me.

That's why we all love Apple. No matter if the HD was purchased from them or not, they spent over half hour researching and fixing the issue!

good weekend to all of you!

So, rezafromculvercity, what was the solution?

Is it the cute little mobile rikiki go with USB connection? I have 2 of these working fine with Snow Leopard. I'm also a fan of LaCie's d2 Quadras attached via Firewire.

I am anxious to hear how your drive was "fixed" for Lion at the Apple store. Please share what they did for you.

When you originally set up your HD, did you zero it out, and format it with Disk Utility?

Do you use LaCie's software - or SuperDuper (or something else) for backups?

Mrs H

I'd also like to hear how your drive was fixed. I'm holding off on upgrading to Lion until I hear the LaCie drives are working with it, have heard some bad things. I use a 1TB LaCie d2 quadra for Time Machine backups. I did reformat the drive when it was new and did not instal the software that came with the drive. Just trying to find out if this hard drive will cause problems for me when I upgrade.

I have a 500 GB LaCie Firewire drive, bought about 3 years ago, as TM, and it has always worked OK. I also have 3 other Lacies up to 1TB, as backups etc. All Ok.

Hi Doug,

If you read my previous post, you'll see that Apple is claiming no responsibility whatsoever for any problems you'll have with upgrading to Lion using LaCie drives, but in-store, you'll hear Apple employees tell you to stay away from LaCie drives until there's a fix. So that should answer your question. If not, you risk losing everything on your drive.

I thought I'd lost everything from TWO LaCie drives (the other one soon conked out but thankfully, I was able to pull the info from the other before it died). The problem is not the drive, it seems, but the connections housed in the casing. LaCie had GLUED together vs. soldering, various parts in some instances, to the casing. The drives were both Seagate, and held up against the fried wiring and circuits, but the LaCie housing did not. My solution was buying a new drive case and pulling off the data as quickly as I could. I will not use that drive for Time Machine until I get new one. It's running very smoothly right now.

Time Machine is a big problem if it's on a LaCie and trying to talk to Lion. That seems to be the common theme per my workplace techies and what I've read on several forums. But then, my other LaCie didn't have Time Machine on it and the casing wiring (not the drive!) fried after upgrading to Lion.

I just bought a new Seagate GoFlex desktop 3T drive, and it's working beautifully with Lion. I like Lion very much, but LaCie and Apple obviously don't communicate very well....

Hope you learned from this lesson -- otherwise, you, your LaCie products(s), and Lion will all fail. Miserably.