Previous 1 13 14 15 16 17 Next 278 Replies Latest reply: Dec 2, 2012 11:44 PM by 2yb Go to original post Branched to a new discussion.
  • rachelnsw Level 1 Level 1 (0 points)

    Lovely. Just lovely. After logic board number 3 my computer's graphics are now playing up. I returned to my computer this morning to see lines all over the screen and a notice saying I had to turn off my computer and restart it using the power button. The mouse wouldnt work. The screen remained dimly lit after moving the mouse and pressing the space bar. After re-starting the problem persisted- lines all over the compuer, frozen screen, message saying to restart. It took 3 minutes to boot up. Keeps on happening. Doing a PhD and writing compulsory annual reports to people who give me money is not going to be easy on a computer that is riddled with problems. Why does Apple refuse to replace my computer? Surely they are spending more money on staff time and logicboard/wifi card/battery replacements? To think that my family alone has 4 apple computers, 3 iPads, 3 iPods, 2 apple TVs and 5 iPhones...It is a joke that I really regret- no more Apple recommendations.... *first world problems* Apologies for posting this complaint in a wifi section (a problem I initially had)- I just want big brother to see the series of problems i've had with this computer.

  • petermac87 Level 5 Level 5 (6,585 points)

    rachelnsw wrote:

     

    Apologies for posting this complaint in a wifi section (a problem I initially had)- I just want big brother to see the series of problems i've had with this computer.

    Unfortunately Big Brother won't see it in a user to user forum. How old is your computer and what kind do you have?

     

    Pete

  • rachelnsw Level 1 Level 1 (0 points)

    Yeah...wishful thinking.... I have a 15" MBP with 8 gb RAM early 2011 model.

  • petermac87 Level 5 Level 5 (6,585 points)

    rachelnsw wrote:

     

    Yeah...wishful thinking.... I have a 15" MBP with 8 gb RAM early 2011 model.

    I believe you should have a very good case for having the machine replaced under warrenty if you have had that much trouble with it and would certainly be pressuring Apple all the way. It can barely be out of Warrenty and has severly affected your ability to work on it if it has spent so much time being repaired. I had one replced under Applcare after 2 and a half years because of frequent and repetetive Logic Board problems. You could also write the details of your problems and send them to your local Ombudsman or Consumer Affair.

     

    Pete

  • spiritofthestate Level 1 Level 1 (0 points)

    My machine had wifi problems and 5 hours of trying to fix it later, they replace it with a brand new late '11 model. You have more problems than I did. Just demand a new or and say you will be taking action if you can't get it.

  • rachelnsw Level 1 Level 1 (0 points)

    Oh wow- I never thought of doing that. I think Australian consumer rights are pretty good, too. If I just mention my rights maybe that will push them into replacing it. I don't know- last time I went in I complained to them that I can't recommend apple anymore (I am in an office of Apple haters who give me sh*t for owning hipster products :]) and that it's severely impairing my ability to work. Especially given my time machine backups are windows incompatible and I have no access to other mac computers here. My timid and polite nature really stabs me in the back. I've been to apple care maybe 6-7 times? Leaving my computer there for repair 2-3 times for up to 5 working days. Glad I got apple care (even though I would rather not give them more money)- I'm approaching the 12-month mark. I have filmed the graphics problem as proof.

     

    Thank you very much for your advice and ideas. Appreciate it

  • rachelnsw Level 1 Level 1 (0 points)

    I get the feeling their policy is "if it can be fixed with a part replacement, we will always do that over replacing the whole machine".

     

    In my case, each replacement has resulted in a different problem.  Hence my return to the Apple store a hundred times : /

  • rachelnsw Level 1 Level 1 (0 points)

    on that note- why the **** did they update the MBPs in late 2011...and so quietly at that? I wonder if it was because they realised that the early MBPs were riddled with disease ha ha ha

  • rachelnsw Level 1 Level 1 (0 points)

    p.s. **** was not the F word. It was h e l *

  • petermac87 Level 5 Level 5 (6,585 points)

    rachelnsw wrote:

     

    Oh wow- I never thought of doing that. I think Australian consumer rights are pretty good, too.

    There you go. I am in Vic in Australia!!

     

    Go and get the Mac you paid for!

     

    Good luck

     

    Pete

  • rachelnsw Level 1 Level 1 (0 points)

    Im in sleepy Perth. I'm so ashamed. I'm such a pushover. They insisted they replace the logic board again because the problem was definitely the graphics card. For good measure they're replacing the screen too. In effect, I am a woman with no balls

  • petermac87 Level 5 Level 5 (6,585 points)

    rachelnsw wrote:

     

    Im in sleepy Perth. I'm so ashamed. I'm such a pushover. They insisted they replace the logic board again because the problem was definitely the graphics card. For good measure they're replacing the screen too. In effect, I am a woman with no balls

    And a computer that does not work. Make a point that for all the money they have spent fixing it, it would have been much cheaper to replace it after the first few major fixes. I just stood my ground and told them the MBP was faulty when I bought it and there is a limit of how many times they can call a fault on it and try to justify that fixing it is fine. Contact Consumer Affairs, but first ring Apple, make a firm complaint, tell them you are going to make a complaint as you bought the product in good faith as a high quality machine, and it has basically had the entire insides replaced, some on numerous occasions and you seriously wonder how you can trust that machine for any serious work in the future. It simply is not good enough.

     

    Pete

  • rachelnsw Level 1 Level 1 (0 points)

    These are wise words, thanks. They said they didn't have the authority to change my computer and that I'd have to call AppleCare, who are currently closed. I felt like I was pretty firm at the time, insisting on a replacement several times. They have just called me to say the machine is ready for pick up (took them an hour, I'm apparently a priority). They replaced the screen, logic board and RAM. I'll call Apple care and make a formal complaint and wait for my next problem. I PROMISE to stand my ground next time :P

  • rachelnsw Level 1 Level 1 (0 points)

    What I cannot understand is the failure of Apple (who is obsessed with their public image) to do the right thing by their loyal customers by replacing seriously faulty and expensive tech. I must have spent $50 on parking by now. And the amount of time I've lost at work is inexcusable.  When I arrived at the store this morning I checked what changes they had made to my computer. THey had replaced my 8 GB RAM with 4 GB RAM. So I had to wait another 45 mins at Apple resulting in me being late to work again by 30 minutes. Definitely calling Applecare. I will let you know how it goes.

  • technicalwizard Level 1 Level 1 (5 points)

    its definatley worth speaking to apple about the issue. i spoke to a senior advisor at apple uk over the phone and they are clueless as to why lion is having wifi problems. i was promptly asked to visit a genius bar with my laptop.

     

    the appiontment is not untill monday but i have now created a seperate partition with the original mac os x dvd installed on it so i can show my genuis chap that the hardware is ok.

     

    will post a full report from the genuis bar on monday

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