Previous 1 2 3 4 Next 51 Replies Latest reply: Nov 11, 2012 8:03 AM by davegrei
Singitloud Level 2 Level 2 (360 points)

I am wanting to upgrade to Lion, but I can't get a clear answer from MagicJack.

 

Does anyone know if it works with Lion?


iMac 2.66 GHz Intel Core 2 Duo, Mac OS X (10.6.8)
  • Future Progammer Level 1 Level 1 (30 points)

    As I do not use MagicJack at the moment, I can't tell you for sure, but it will probably work. It is an Intel application (it doesn't even work on the older PowerPC machines) and so it won't be affected by the lack of Rosetta in Lion. However, there may be other compatibility issues. If you have an external dirve or more than one Macintosh, you could install Lion on one of those and test it yourself.

     

    Or perhaps someone else has already tested it?

  • wtsmith72 Level 1 Level 1 (10 points)

    I'm running MagicJack with Lion and it is working fine.

  • Singitloud Level 2 Level 2 (360 points)

    It was rather quirky at first and then I went and re-ran the MAC update from their website and it works great!

  • uniqueme Level 1 Level 1 (0 points)

    Hi

     

    I upgraded to Lion 10.7 and now my magic jack is not working.Take me to the screen where it say to register it again. However it is already registered....Any clue?

     

    thanks!

  • monicafromsan francisco Level 1 Level 1 (0 points)

    I try everything that people are telling me to do to use the magic jack with lion and no way!!! the blue light in the magic jack blinck for a few seconds and then turns off...so my imac dont recognize the magic jack, i try diferent usb ports and the same thing, I use a powered usb hub same thing, so tell me how do you do to make the magic jack work?

  • Sailboatskipper Level 1 Level 1 (0 points)

    My experience has been that magicJack crashes unexpectedly after an interval ranging from 45-90 minutes.  I just restart it and it works fine... for another 45-90 minutes.

     

    After extensive discussion on magicJack Chat I have tried:

     

    1. Loading the magicJack upgrade that's available - didn't work

    2. The usual unplugging and re-starting magicJack routine - didn't work

    3. Deleting the preference file in ~/Library/magicJack - didn't work

     

    The last crash log shows:

     

    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000018a23a20

     

    I'd be interested to know whether anyone has a solution.

     

    Thanks!

  • Singitloud Level 2 Level 2 (360 points)

    Man, I'm not sure why that would be happening. MagicJack is working great for me on LION. I did do the MagicJack update for the MAC..

  • MKeaton1967 Level 1 Level 1 (0 points)

    I'm running a Mac Mini with Lion. I've done the "Mac Update" That Magic Jack has on their website.

     

    Magic Jack crashes at least once, sometimes multiple times per day. Error message I get is "Magic Jack Quit Unexpectedly". I contacted their customer support and was told that their software currently is not fullly compatible. They said they dont know when they will have a software update and that "it will work at least sometimes."

     

    Lacking in terms of customer service...

  • Paul Johnson13 Level 1 Level 1 (60 points)

    MagicJack doesn't work on Mac OS X 10.7 (Lion). It crashes every hour or so. Their tech support acknowledges there is a problem using MagicJack on Lion.

     

    Frankly, my experience with MagicJack is that it highly unreliable and virtually unusable as a replacement for your home phone. I'm relying more on my cell phone now and will probably discontinue using MagicJack before long.

  • picklesdad Level 1 Level 1 (0 points)

    MagicJack worked well for us with a MacMini(2010) and SnowLeopard.  It began failing as soon as we upgraded to Lion - running for 60-90 minutes then crashing... (not always the same crash - here are a few i copied from the crash report)

     

    grep Except mjcrash.txt

    Exception Type:  EXC_BAD_ACCESS (SIGBUS)

    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000020

    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000034765091

    Exception Type:  EXC_BAD_ACCESS (SIGBUS)

    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000048

    Exception Type:  EXC_BAD_ACCESS (SIGBUS)

    Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000000000ac

    Exception Type:  EXC_BAD_ACCESS (SIGBUS)

    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000048

    Exception Type:  EXC_BAD_ACCESS (SIGBUS)

    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000048

    Exception Type:  EXC_BAD_ACCESS (SIGBUS)

    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000048

    Exception Type:  EXC_BAD_ACCESS (SIGBUS)

    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000048

     

     

    So we "retrograded" back to Snow Leopard, and the MJ is happy again.  I keep downloading magicJackSetup.dmg looking for its md5sum to change, but so far nothing...  the caht seems unable to make a connection to development folks to get a real status report towards fixing this...

  • Sailboatskipper Level 1 Level 1 (0 points)

    I am happy to report success with magicJack.

     

    Being a determined sort of fellow I decided that I would spend as much time with the magicJack support people as they would tolerate to solve this problem.  I connected with them and was bucked from Level 1 to Level to Level 3 support.  I answered all their questions and did everything that they asked me to do.

     

    When I was done, nothing changed.  The magicJack app still crashed and I just restarted it time and again.

     

    The next day, I noticed that it was no longer crashing!  It hasn't crashed in 4 days now and it works perfectly.

     

    The support engineer that I worked with was very thankful for the help and the crash logs.  Apparently that's what they needed to solve the problem.

     

    Good on you magicJack and Apple! 

  • MKeaton1967 Level 1 Level 1 (0 points)

    Would appreciate it if you recall what specifically they had you do and could post those instructions.  I tried customer service via the phone and via chat.  Each time was a 25-30 minute call with numerous call transfers.

     

    Thanks

  • Sailboatskipper Level 1 Level 1 (0 points)

    Basically they were going through their routine troubleshooting tree.  This took quite a while.  It included running their firmware upgrade (which I had previously run but did so again anyway so as to not give them any excuse).

     

    magicJack ultimately crashed of it's own accord and so I pasted the crashlog into the chat window (in pieces because the chat window can't take the whole thing at once).

     

    There's not much else to say except capture the entire exchange in a text file and provide it back to them.  Keep track of every issue number and provide that too.

     

    I did find that every now and then the Mac has to be restarted to unscramble it's USB brains.  I have printers, scanners, tablets, mice, magicJack, iPhone, and other things plugged into my USB ports.  The magicJack is always plugged into a port right on the iMac although I have also had no trouble with it plugged into a hub.

     

    If you have specific questions I'll try to answer them.

  • Paul Johnson13 Level 1 Level 1 (60 points)

    I'm glad you have a working magicJack with Mac OS X 10.7 (Lion). Frankly, I'm puzzled why yours is working and mine isn't, as I don't see you've done anything different than I have in trying to find a fix for the magicJack crashes. I think it's not accurate to state unequivocally that the issue with magicJack and Lion has been solved until people like myself have some experiences that support your claim.

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