No Audio when watching Adobe Presenter files online

Anything yet? I can not hear audio when watching presentations in Adobe Presenter 7 for school. I am a new mac user and frustrated because this is one of the main reasons I hesistated to make the jump to apple. Compatability issues make me grumpy...

Ok, guys, found a solution to the problem. Go to http://www.adobe.com/support/connect/updaters.html

and download Download Adobe Connect 8 Meeting Add-in for Mac (ZIP format, 12.8 MB)

Then restart your browser. It worked for me! Hope it helps!

I downloaded the add-in and ran it but still no audio (well, some embedded videos have audio). Adobe recently posted this

Known issues with the Adobe Connect Add-in and Mac OS X Lion

http://kb2.adobe.com/cps/912/cpsid_91251.html

But still doesn't work for me. Any other solutions?

After my first initial success with installing Adobe Connect (per asince's post), I've had mixed results. I've reinstalled in a couple times, possibly following Flash updates, but I'm not sure. I've also found that sometimes I need to clear my browser cache, relaunch the browser, and then it works. I've also tried restarting the computer entirely, but the cache and app relaunch seem to be the key steps.

That said, this solution has worked but with lots of hick-ups and inconsistency. If you NEED to have a solution, try a browser cache clearing, browser relaunch, possibly a restart, and reinstalling Adobe Connect. Waving a rubber chicken wouldn't hurt, either.

So, yes, I've found out that it is only a temporary solution and every time that I restart the computer, I need to reinstall this package. After that it's working fine, until the next time I restart. It's a pain but I guess it's the only way so far.

The Presenter files worked for me the last time I taught my class.

After following the advice in this thread (uninstalling and installing Flash Player, installing the Connet add-in) the Presenter file did play audio. . . . ONCE. I thought it was solved but now I'm getting the NO AUDIO display again.

My colleague in the same department has no problem with audio using OS 10.6.8 on Safari 5.1.2 (Same as my set-up). He is also successfully playing it on his MacBook Pro 10.7.3 on Firefox (10.0.2).

I'm mystified. Has anybody an idea of where the Connect add-in gets installed? Maybe the folder just needs a good cleaning.

None of these solutions worked for me, then I decided after reading the post about unplugging a USB headset, to unplug my USB cable charging my blackberry. That worked.

Suggestion: unplug all USB cables.

I experienced similar problem -- after installation of the Add-On and deleting cache in Firefox and in Adobe Flash (Global Settings...) there was still no audio in the Adobe Connect presentation I needed to watch.

Then I found an advice for Ubuntu Linux (http://helpx.adobe.com/adobe-connect/kb/no-audio-playback-ubuntu-add.html) saying it is not working for Windows nor Mac. But my experience is different. When I modified the address launching the presentation the audio started to work fine.

I simply copied the original link including a simple JavaScript to open a pop-up window. I deleted the script and added the string "?launcher=false".

Originally - javascript:popup('http://xyz.adobeconnect.com/p72903780/')

Finally - http://xyz.adobeconnect.com/p72903780?launcher=false

Hi,

Was facing the similiar issue.

Simply open Flash Prefs.. Do a spotlight search for this.

Go to Playback section and add the website domain for your abobe presenter and select always allow.

Simply restart safari and reload the Page again.

Let me know if that works for you....

Thanks,

Ashwin Bhadra

So, here is the updated add-in from Adobe. I don't know if it's a permanent solution, or we will have to install it every time we launch the browser, but it works.

www.asyawebdesign.com/ac_addin_mac_247.zip

The "?launcher=false" string is a very simple solution that worked for me. No fussing with downloads or anything. After using it just once, other presentations had audio. One presentation didn't have audio, but just reloading in Firefox enabled it, even without the string.

Hi everyone,

I had the same issue with my macbook air and found the simplest, dumbest solution of all after trying everything mentionned here.

I read here :https://sites.google.com/a/asu.edu/adobe-connect-issues/home/adobe-presenter-iss ues-on-mac, to simply reload the page and it worked for me!

Hope it helps someone else!! 🙂

Hello! I was having an Issue with this as well! All software was updated (or so I thought) and so my teacher online posted an annoucement for audio issues.. well, I use safari. So this is what I've found. I updated ALL Adobe.. still didn't work. Came here read most of this, not all so just in case, so this is more up to date this is where I went:

http://www.adobe.com/support/connect/downloads-updates.html#additional-downloads

Find

Meeting Add-ins for Adobe Connect 9

Click either:

Download latest Adobe Connect 9 Meeting Add-in for Windows(version 11.9.972.8, ZIP format, posted on November 13th, 2014, more info)

Download latest Adobe Connect 9 Meeting Add-in for Mac(version 11.9.972.8, ZIP format, posted on November 13th, 2014, more info)

This helped me but I'm going to continue to look further into it to ensure it is correct and more permanent.

I have the same issue. Just upgraded to Lion and I think some codecs are missing. Will get back to you if I find something out.

I am also having the same issue. I have not upgraded to Lion yet, but I have downloaded it. I did upgrade to the second rendition of 10.6.8 and think it might have some of the same problems.