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  • spunky_lausanne Level 1 Level 1 (0 points)

    Glad you could make it work. I keep my fingers crossed

  • chad168 Level 1 Level 1 (0 points)

    Thanks.  Got it, applied it... seems to be working.

  • CharlesB34 Level 1 Level 1 (0 points)

    This is a big thankyou to spunky. My story is similar. I purchased a 13 inch titanium laptop then wanted to add the ACD. This combo worked great for years. I recently purchased the new mini and immediately had the black outs and flickering on the ACD. Significantly, not with the laptop connected. I went through 3 apple care sessions and returned the original mini and still no solution. The geniuses at two stores couldn't figure it out. As I contemplated returning the mini for a desk mac and scrapping my expensive monitor, I stumbled on this link. I read the whole thing, optimistic and skeptical as we all are. Finally, I realized I had nothing to lose, except a return to the applestore. I downloaded the update about 30 minutes ago and....nothing. No black outs, no flickering, no freezing/ghosting. So for those of you who get to the end of this blog and have persevered. Then just do it. It's the pot o gold, so to speak. I'll come back here and update soon for any skeptics.  Apple support people please take note.  My sincerest gratitude to spunky!

  • CharlesB34 Level 1 Level 1 (0 points)

    The update was the link on page 9. Sept 30 @1120. That was the one.

  • Tony500uk Level 1 Level 1 (10 points)

    Yup works beautifully. Not a single blackout or even vibration of the screen image since I applied this update. Agree about Spunky. Why the f*** did Apple pull this really helpful fix. It's like some weird psychological warfare against the consumer!

  • gekkonaut Level 1 Level 1 (0 points)

    I've now successfully flashed two 24" ACD's (which both had the problem) with the [now pulled] new firmware.  No issues on either anymore.  This is definitely the real fix for the 24" ACD's. 

     

    The second monitor which I just updated was absolutely terrible - flashed every 5-10 seconds. Now it's perfect.

     

    I really don't understand why Apple isn't considering this safe to release yet - there must be some people that have problems with it.

     

    Maybe it will show up in software update soon.

     

    In the meantime, I recommend anyone chase up those mediafire/etc links!

  • Jose Luis Urbieta Level 1 Level 1 (15 points)

    Thank you Spunky.

     

    I have instaleld it and no flickering at all. Great.

     

    I have notice thought that when I close the computer, the closing process does not complete, and the screen appears in white all the time until I force the shut down.

     

    Any similar  experience to mine?

  • spunky_lausanne Level 1 Level 1 (0 points)

    Hi José,

     

    I didn't get this problem. On my side it's working exactly as it should.

    Did you try to connect your ACD to another computer to see if the shut down process goes the same?

     

    rgds

  • iFrodo Level 1 Level 1 (40 points)

    I've sent a mail to Tim Cook email address to express my concern on the download being pulled, and I got contacted by an AppleCare representative who gave me the official link to the support page with the official link to the firmware update.

     

    Here is the link: http://support.apple.com/kb/TS4045?viewlocale=en_US

     

    So contrary to what we thought, Apple didn't pull the update at all, it just make it official.

     

    Nevertheless, I suggested to the representative to add an entry on the Downloads section of the support website to make the KB article more visible and easier to find.

  • marionfromparis Level 1 Level 1 (0 points)

    What'm about to ask may sound stupid, but what if, to apply the fix, i DONT have an especially APPLE MOUSE, is it important ? Cause i never had one and it 's just a simple wireless mouse with a little usb thingy to put in usb port.

     

    Will it affect the application of the fix ? Thanks in advance for all your responses and i'm glad to see this issue may resolve itself totally, soooooon

  • iFrodo Level 1 Level 1 (40 points)

    Yes you can update, it's of no importance what mouse you have, Apple or not

  • ClassicII Level 3 Level 3 (835 points)

    The 24" that i have is the best monitor that I have ever used but it flickered and blacked out all the time.

     

    The fix worked perfectly.

     

    Thank you apple for making a fix. They really should make this fix public, my guess is the range of people this would touch is too small to warrant a official roll out of the patch. That is a shame though as most of the people having this problem will see this thread.

  • Gurringo Level 1 Level 1 (0 points)

    Yes, finally Apple has published the official firmware upgrade again. I installed and flicker and blackout has gone!!!

  • spunky_lausanne Level 1 Level 1 (0 points)

    iFrodo wrote:

     

    I've sent a mail to Tim Cook email address to express my concern on the download being pulled, and I got contacted by an AppleCare representative who gave me the official link to the support page with the official link to the firmware update.

     

    Here is the link: http://support.apple.com/kb/TS4045?viewlocale=en_US

     

    So contrary to what we thought, Apple didn't pull the update at all, it just make it official.

     

    Nevertheless, I suggested to the representative to add an entry on the Downloads section of the support website to make the KB article more visible and easier to find.

     

    Well,

     

    it has been pulled on the 29th of september and published "officially" only yesterday...

    Still it's not very clear how to reach the firmware update without the direct link....

    If I go to Support> Other Products > Apple Cinema & Studio Displays > Downloads I can't see the update...

     

    What a strange story.

  • Slawek Level 1 Level 1 (0 points)

    I know that this is not the best place to ask about it, but I think the problem I have now was started after I updated my ACD 24.

     

    I figured out that now my display is not so loud than it was before. I have all volume settings I found in the system set on the highest position, but a sound I can hear is quiet.

     

    My question is, do you expire the same or similar issue?