Tony the Bald Eagle
Level 1 (0 points)

Q: I've upgraded to Lion & Safari has been corrupted - how can I remove it & reinstall it please?

A website has managed to capture Safari so I don't have access to menu options - it looks like malware or something similar - ran the virus checker, but still not able to use Safari...

MacBook, Mac OS X (10.5.8)

Posted on Jul 22, 2011 2:02 AM

by ~Bee,Solvedanswer
~Bee ~Bee
Level 7 (31,802 points)
Mac OS X
A:

Tony -- Are you watchin this thread?  I think she may have the same problem you do. 

https://discussions.apple.com/message/15769295?tstart=0#15769295

Posted on Jul 27, 2011 8:31 PM

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Tony the Bald Eagle

Q: I've upgraded to Lion & Safari has been corrupted - how can I remove it & reinstall it please?

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  • by billywtrs,

    billywtrs billywtrs Jul 22, 2011 4:49 AM in response to Tony the Bald Eagle
    Level 1 (0 points)
    Jul 22, 2011 4:49 AM in response to Tony the Bald Eagle

    I'm haveing the same issue.  I updated to Lion, and when I click on Safari, it crashes.  Thought about uninstalling and then reinstalling, but I'll wait to see if Apple shows us how to fix it.

  • by Tony the Bald Eagle,

    Tony the Bald Eagle Tony the Bald Eagle Jul 23, 2011 5:00 PM in response to billywtrs
    Level 1 (0 points)
    Jul 23, 2011 5:00 PM in response to billywtrs

    Tried reinstalling Lion but that failed too... maybe I'll just keep using Chrome.  I liked Safari though...

     

    Can't access the menu items either.

     

    Any help would be appreciated.

     

    Corrupt Safari.jpg

  • by ~Bee,Helpful

    ~Bee ~Bee Jul 23, 2011 6:32 PM in response to billywtrs
    Level 7 (31,802 points)
    Mac OS X
    Jul 23, 2011 6:32 PM in response to billywtrs

    Billy --

    Please start your own new topic with your crash report, OK?

    Your problem is different than Tony's.

     

    Tony -- does that only happen on Twitter.  Or all over the place.

    You've got a piece of malware on there, but we need to focus more on what site it's coming from, OK?

  • by Tony the Bald Eagle,

    Tony the Bald Eagle Tony the Bald Eagle Jul 23, 2011 11:28 PM in response to ~Bee
    Level 1 (0 points)
    Jul 23, 2011 11:28 PM in response to ~Bee

    Hi

     

    Thanks for your reply.

     

    It has taken over my whole Safari, I can't choose an address or enter any other site, the only option is to click the OK button (which I haven't done).  The Safari bookmarks aren't mine either, so could it be an image?

     

    My son was updating my iTunes image library at the time (which probably doesn't help).

     

    Stupidly, I erased my backup disk because it was full - I should've gone back into Time Machine & restored at an earlier point...

     

    Yours hopefully,

     

    Tony

  • by kisuke3,

    kisuke3 kisuke3 Jul 23, 2011 11:31 PM in response to Tony the Bald Eagle
    Level 3 (910 points)
    Jul 23, 2011 11:31 PM in response to Tony the Bald Eagle

    try the following

     

    can you check if safari still works in another user account?

    If so

    Go back to the affected account

    delete the ~/Library/Preferences/com.apple.safari.plist

    Note: the user library is hidden in Lion. So make sure to click on finder > press and hold Option > click Go on the top menu > choose library

     

    If the above does not work. Go into safe mode

    restart you computer while holding the shift key.

    In safe mode, launch safari and perform a reset safari  and empty cache

    you can do this by clicking the safari on the top menu

  • by Tony the Bald Eagle,

    Tony the Bald Eagle Tony the Bald Eagle Jul 24, 2011 2:10 AM in response to kisuke3
    Level 1 (0 points)
    Jul 24, 2011 2:10 AM in response to kisuke3

    Thanks, but still no luck with either of those ideas.  I can't access the menu options in safe mode either.

     

    I don't have any other user accounts on the computer - maybe I should start a new account?

  • by kisuke3,Helpful

    kisuke3 kisuke3 Jul 24, 2011 2:39 AM in response to Tony the Bald Eagle
    Level 3 (910 points)
    Jul 24, 2011 2:39 AM in response to Tony the Bald Eagle

    Tony the Bald Eagle wrote:

     

    Thanks, but still no luck with either of those ideas.  I can't access the menu options in safe mode either.

     

    - which menu are you referring to?so in safe mode. When you launch safari, do you see Safari in the top menu?when you click that do you see reset safari and empty cache?

     

     

    I don't have any other user accounts on the computer - maybe I should start a new account?

     

    - Yes, its part of what I have suggested. To see if this is a system wide issue or a user specific

  • by Tony the Bald Eagle,

    Tony the Bald Eagle Tony the Bald Eagle Jul 24, 2011 2:52 AM in response to kisuke3
    Level 1 (0 points)
    Jul 24, 2011 2:52 AM in response to kisuke3

    Ok. Thanks.

     

    I have now set up a new user & it can access Safari without the malware issue.

     

    Does this mean I need to transfer all my files (pictures, documents etc...) to my new user ID, or is there a way to delete the malware issue now we know where it resides, or download a programme that can find & destroy the malware?

     

    I appreciate your help.

     

    Kind regards

     

     

    Tony

  • by kisuke3,

    kisuke3 kisuke3 Jul 24, 2011 6:10 AM in response to Tony the Bald Eagle
    Level 3 (910 points)
    Jul 24, 2011 6:10 AM in response to Tony the Bald Eagle

    Method 1

    Transferring all your files from one account to another is indeed a Solution but may take time because of the transfer process

     

    Method 2

    if you wish to stick to your old account then we need to start deleting some corrupted files. Its a shot in the dark but at least you get to keep your old account

     

    again it all boils down to which method you'd like to go from here. 2nd method is a bit intrusive since we will delete files and plists.

  • by ~Bee,

    ~Bee ~Bee Jul 24, 2011 11:19 AM in response to Tony the Bald Eagle
    Level 7 (31,802 points)
    Mac OS X
    Jul 24, 2011 11:19 AM in response to Tony the Bald Eagle

    Tony --

     


    Quit Safari.

    Go to your original account to

    Home > Library >Safari.  Take that whole folder to the Desktop.

    Restart Safari.  Is the malware still there?

  • by Tony the Bald Eagle,

    Tony the Bald Eagle Tony the Bald Eagle Jul 24, 2011 11:33 AM in response to ~Bee
    Level 1 (0 points)
    Jul 24, 2011 11:33 AM in response to ~Bee

    Hi

     

    Thanks for your your help.

     

    I restarted Safari from the dock after moving the folder to the desktop.  The malware is still there.  Was I suppossed to start it from a file in the folder?

     

    I can post an image of the files in the folder if that helps, but I'm guessing the list is fairly standard.

     

    Regards

     

    Tony

  • by kisuke3,

    kisuke3 kisuke3 Jul 25, 2011 6:41 AM in response to Tony the Bald Eagle
    Level 3 (910 points)
    Jul 25, 2011 6:41 AM in response to Tony the Bald Eagle

    Did you peform what bee said?if so, it does not matter whether you launch the application frm the dock or from the applications folder. If the problem persist then you should put the folder back to its original location

     

    Sorry but is this malware happening in safe mode?

  • by Tony the Bald Eagle,

    Tony the Bald Eagle Tony the Bald Eagle Jul 26, 2011 3:06 AM in response to kisuke3
    Level 1 (0 points)
    Jul 26, 2011 3:06 AM in response to kisuke3

    Thanks.

     

    Yes I tried what Bee suggested & still got the malware when launching Safari.  I'll put the folder back.

     

    Yes, I continue to get the malware in safe mode.

     

    I wish there was a way to reinstall Safari.  I reinstalled Lion, but that didn't clear the malware out.

     

    Maybe I should download a malware removal programme?

  • by ~Bee,

    ~Bee ~Bee Jul 26, 2011 3:57 PM in response to Tony the Bald Eagle
    Level 7 (31,802 points)
    Mac OS X
    Jul 26, 2011 3:57 PM in response to Tony the Bald Eagle

    Tony --

     

    Go to your HOME folder > Library > Cookies.

    Take the Cookies to the desktop.

    Restart Safari.

    Any Better?

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