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A website has managed to capture Safari so I don't have access to menu options - it looks like malware or something similar - ran the virus checker, but still not able to use Safari...
MacBook, Mac OS X (10.5.8)
I'm haveing the same issue. I updated to Lion, and when I click on Safari, it crashes. Thought about uninstalling and then reinstalling, but I'll wait to see if Apple shows us how to fix it.
Tried reinstalling Lion but that failed too... maybe I'll just keep using Chrome. I liked Safari though...
Can't access the menu items either.
Any help would be appreciated.
Billy --
Please start your own new topic with your crash report, OK?
Your problem is different than Tony's.
Tony -- does that only happen on Twitter. Or all over the place.
You've got a piece of malware on there, but we need to focus more on what site it's coming from, OK?
Hi
Thanks for your reply.
It has taken over my whole Safari, I can't choose an address or enter any other site, the only option is to click the OK button (which I haven't done). The Safari bookmarks aren't mine either, so could it be an image?
My son was updating my iTunes image library at the time (which probably doesn't help).
Stupidly, I erased my backup disk because it was full - I should've gone back into Time Machine & restored at an earlier point...
Yours hopefully,
Tony
try the following
can you check if safari still works in another user account?
If so
Go back to the affected account
delete the ~/Library/Preferences/com.apple.safari.plist
Note: the user library is hidden in Lion. So make sure to click on finder > press and hold Option > click Go on the top menu > choose library
If the above does not work. Go into safe mode
restart you computer while holding the shift key.
In safe mode, launch safari and perform a reset safari and empty cache
you can do this by clicking the safari on the top menu
Thanks, but still no luck with either of those ideas. I can't access the menu options in safe mode either.
I don't have any other user accounts on the computer - maybe I should start a new account?
Tony the Bald Eagle wrote:
Thanks, but still no luck with either of those ideas. I can't access the menu options in safe mode either.
- which menu are you referring to?so in safe mode. When you launch safari, do you see Safari in the top menu?when you click that do you see reset safari and empty cache?
I don't have any other user accounts on the computer - maybe I should start a new account?
- Yes, its part of what I have suggested. To see if this is a system wide issue or a user specific
Ok. Thanks.
I have now set up a new user & it can access Safari without the malware issue.
Does this mean I need to transfer all my files (pictures, documents etc...) to my new user ID, or is there a way to delete the malware issue now we know where it resides, or download a programme that can find & destroy the malware?
I appreciate your help.
Kind regards
Tony
Method 1
Transferring all your files from one account to another is indeed a Solution but may take time because of the transfer process
Method 2
if you wish to stick to your old account then we need to start deleting some corrupted files. Its a shot in the dark but at least you get to keep your old account
again it all boils down to which method you'd like to go from here. 2nd method is a bit intrusive since we will delete files and plists.
Tony --
Quit Safari.
Go to your original account to
Home > Library >Safari. Take that whole folder to the Desktop.
Restart Safari. Is the malware still there?
Hi
Thanks for your your help.
I restarted Safari from the dock after moving the folder to the desktop. The malware is still there. Was I suppossed to start it from a file in the folder?
I can post an image of the files in the folder if that helps, but I'm guessing the list is fairly standard.
Regards
Tony
Did you peform what bee said?if so, it does not matter whether you launch the application frm the dock or from the applications folder. If the problem persist then you should put the folder back to its original location
Sorry but is this malware happening in safe mode?
Thanks.
Yes I tried what Bee suggested & still got the malware when launching Safari. I'll put the folder back.
Yes, I continue to get the malware in safe mode.
I wish there was a way to reinstall Safari. I reinstalled Lion, but that didn't clear the malware out.
Maybe I should download a malware removal programme?
Tony --
Go to your HOME folder > Library > Cookies.
Take the Cookies to the desktop.
Restart Safari.
Any Better?
Hi Bee
Thanks for that thought but it didn't work. I also tried removing the Cache folder without success.
Regards
Tony
I've upgraded to Lion & Safari has been corrupted - how can I remove it & reinstall it please?
