I bought my MacBook Air on the 10th July, and since then Apple have released a new version. I know I am within the return policy still, and the "2 weeks" end on Sunday, but I am not back from holiday till Monday. I have heard that Apple have a policy if you buy a device and Apple refresh it, you can exchange it within 30 days. Is this true? What are my options?
MacBook Air, Mac OS X (10.7), 11" 128GB SSD
There is no official policy beyond the 14 day return period. Anything else is at the discretion of Apple. They do tend to be flexible, but you'll need to contact them directly to find out.
Hey,
I'm in the same situation as you. You're correct, you do have 30 days to exchange your MBA, I called and asked earlier today and they said there should be no problems when you ask to exchange it. Just be sure to have your original recite and the box and everything that came with the MBA. Good luck :)
If possible Call the Store you bought it from and explain your intention and situation...
That way there is a record... 🙂
Thanks Ms.Hylton and AnaMusic. I will call my local Apple Store in the morning for more. Ms.Hylton, can you post a message in this thread when you exchange yours and tell me the logistics. Thanks. I will most probably be exchanging on Monday. Thanks guys
Alexander
You're Welcome 🙂 Good Luck
I just went through the process yesterday.
I called Apple sales support and told them I just purchased a Macbook Air, but since a new one came out a few days later that I wanted to return the 'old' one and get the new one. They sent me a return shipping label at their cost in my email, I taped it to the box and dropped it off at FedEx Kinko's. It was that simple. At the same time, I ordered the new Macbook Air and they gave me expedited shipping at no extra cost. Was a very smooth process and everyone was extremely nice.
Hey macbookairgeek,
So, I went to the Apple Store today and successfully returned my MBA for the new version. It was very simple actually, all I had to do was show my original receipt and have them check over the MBA to make sure everything that originally came with it was in the box (ie. charger, booklet etc.) and then they replaced it. It was very easy, and they didn't give me any problems or ask any questions. By the way, I was also able to upgrade my MBA even though it was past the return date, so if you want to change anything (ie. screen size, RAM etc.) then that would be the time to do it! 🙂 Good luck!
Thanks for telling me. I am going tomorrow morning. ! Thanks
Hi Ms.Hylton. I went to my local Apple Store this morning and also successfully returned my 2010 MBA for the new one. It took under 10 minutes and was quick and easy. Luckily I got the final one in-store, so they must be popular! Thanks for the help!
Hey macbookairgeek,
I'm glad that you were able to return you 2010 MBA! And no problem for the help!🙂
Is it possible to exchange my MacBook Air (2010) for the new one?
